4.6
Based on 3435 reviews
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Carrier Residential Factory Authorized Dealer
North American Technician Excellence - NATE - Certifying the Finest in HVACR
Mass Save | Heat Pump Installer

Your Pawtucket Home Runs Better with GEM

Pawtucket homes deal with real New England problems, including heat going out overnight, pipes freezing in old triple-deckers, and electrical panels struggling in century-old houses.

Whether you live in a Victorian or a ranch built in the last few decades, keeping your home running takes systems that work and a team who knows these neighborhoods.

Thatโ€™s why GEM Plumbing & Heating is here for Pawtucket families when heat fails, water lines burst, or the power wonโ€™t stay on. We know the homes in the Blackstone River Valley, and we show up same-day to get everything working the way it should.

When your family needs heating, cooling, plumbing, or electrical service in Pawtucket, call GEM. Your home runs better with a team who understands it.

Years in Business

Skilled employees

Emergency Service

Trucks on the Road


(833) 222-2953

Proven Performance, Every Call

You should feel confident about who you let into your home, knowing they’ll do honest work and treat your property with respect.

GEM has earned that confidence by delivering on our promises for over 75 years. Our technicians arrive prepared, keep you informed throughout the job, and never leave until the work meets our standards.

Dealing with a home emergency creates stress you don’t need. That’s why we keep the process straightforward with transparent pricing, skilled professionals, and solutions focused on your comfort and peace of mind.


Why Pawtucket Neighbors Choose GEM

Over seven decades of serving Rhode Island homeowners with integrity, expertise, and genuine care.

Every GEM technician, plumber, and electrician holds proper licensing, completes background checks, and maintains NATE certification.

Our fleet of 500 service vehicles and team of 700 professionals means fast response times across Pawtucket and Providence County.

Quick action prevents minor issues from becoming major headaches, so we prioritize getting to you fast.

Our call center team listens carefully, and our technicians arrive ready to solve problems, not create new ones.

Members receive scheduling priority, maintenance discounts, and regular system check-ups that catch problems early.

We hold Carrier Factory Authorized Dealer status and National Grid Value Plus Installer certification.

Pawtucket is our community too, and we take pride in helping local homeowners stay safe and comfortable.


Getting the Help You Need Is Simple

Pawtucket homeowners deserve straightforward service, and that’s exactly what GEM provides.

When your furnace fails, drains back up, or circuits overload, our team responds with expert solutions minus the hassle. We handle everything efficiently from initial contact through completed repair so you can focus on your life.

Call us directly or book through our website. We’ll match you with an available technician, often for same-day appointments.

Your technician arrives on schedule, thoroughly assesses the situation, and discusses repair options and pricing before starting any work.

Once we finish, your home works better than before, and we leave your space clean and tidy.

(833) 222-2953

What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 3435 reviews
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Richard Riquier profile pictureRichard Riquier
13:12 23 Jul 24
Leak in kitchen. Technician was quick and professional. I’ve used gem in the past and have always had a good experience.
Brian Bessette profile pictureBrian Bessette
16:08 16 Jul 24
Nate came out first thing in the morning to help with my clogged sewer main. He was very professional and kind. He explained everything with no difficulty and offered multiple cost-tiered options. Mainly whether we would utilize a camera in the process of snaking the main. I appreciated being offered the option. We went with the camera process. So we could fully diagnose the issue, and determine if this would be a recurring problem.
We found roots growing in an old, 2-foot, cast-iron section of my main drainage pipe.
He used a blade attachment and cleared the obstruction to the best of his ability. Then left me with a quote to have the 2-foot section of cast iron replaced with PVCโ€”which is only a small section that penetrated the foundation of my home.
I was very happy with the service, and most importantly the transparent approach which allowed me to make informed decisions.
Nateโ€™s customer service skills were out of this world. I advise GEM Plumbing to invest in this young man.
Matthew Bodziony profile pictureMatthew Bodziony
16:02 16 Jul 24
Incredible company.
I had two whole house central AC units replaced (19 yrs old) and their team and other parts of the company (Plumbling, electrical, etc.) worked together to do an unbelieable installation in very hot conditions. My hats off to your company and we are so impressed that I contracted GEM to install a whole house 25kw generator.
The team was:
Alec Reyes
Marcus Mendoza
Roger Ribeiro
Richard Kadison profile pictureRichard Kadison
20:05 11 Jul 24
I was able to schedule an appointment for the next day. The technician was great. Chris went over everything that needed to be done and explained it clearly. Very professional. He was also able to offer a discount and waived the fee for the service call. When I reviewed the bill that night, there was an error and the fee hadnโ€™t been waived. When I called Gem the next day, they saw the error and immediately corrected it. Said the refund would be put on my credit card. Very happy with the service.
DebraJean Fournier profile pictureDebraJean Fournier
14:18 22 Jun 24
I am very happy with my well water pump service. David Chapman and his associate were professional, friendly and respectful. David showed me how to change my filter for which I am truly grateful.
It was super easy booking online The next day the dispatcher, (unfortunately I donโ€™t know her name) called to offer an earlier appointment. She was very polite and kind.
My whole transaction was smooth and pleasant from start to finish!

customer and technician interaction

Peace of Mind, Worry-Free

Maintaining your home can be stressful. Let us help.

Preserve your home’s value, extend your equipment’s life span, and ease your worries with our membership plans.

Well-maintained systems run better, last longer, and save you money on energy bills. Regular care prevents breakdowns, extends equipment life, and keeps your home comfortable year-round. When it’s time to sell, buyers notice homes with documented maintenance history.

Our screened, trained, and experienced technicians serve Pawtucket homes around the clock.

We understand this city’s housing. The triple-deckers built during the textile mill era with original cast iron radiators and cramped mechanical spaces. The mid-century ranches throughout Darlington where ductwork snakes through low-clearance basements. The stately Victorians near Quality Hill running steam boilers that reward proper maintenance with decades more service.

Our crews have replaced water heaters in basements where headroom barely reaches five feet, upgraded fuse boxes that couldn’t safely power a modern kitchen, and repiped homes where galvanized lines had corroded nearly shut. When a GEM technician arrives at your Pawtucket home, they bring real experience with properties like yours and solutions that work.

With us, you can spend less money to take better care of your home.

Membership plans pay for themselves. You get discounted rates on service, priority scheduling when problems happen, and regular maintenance that prevents expensive emergency repairs. Efficient systems cost less to run, and catching issues early saves you from major expenses down the road.

Keep all parts of your home operating at peak efficiency with regular maintenance tune-ups.

Your HVAC, plumbing, and electrical systems work together to keep your home running. Regular tune-ups ensure everything operates efficiently, safely, and reliably. We inspect, clean, and adjust systems before problems start, so you avoid breakdowns when you need your systems most.


GEM technician servicing a Carrier outdoor unit

Heating and Cooling Services in Pawtucket, RI

New England weather tests every home’s HVAC system, from August humidity to January deep freezes.

GEM’s heating and cooling specialists keep Pawtucket homes comfortable through it all. Our licensed technicians handle everything from emergency repairs to complete system installations, delivering reliable HVAC services throughout Pawtucket and surrounding Providence County communities.

(833) 222-2953

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Furnaces for Pawtucket Homes

Pawtucket winters demand heating systems that perform when temperatures plunge.

Our furnace specialists help homeowners throughout Pawtucket stay warm, safe, and efficient all season long. From minor repairs to full system upgrades, we provide clear guidance and dependable workmanship at every step.

  • Furnace Installation: We properly size and install new furnaces to maximize heating performance, energy savings, and long-term reliability for your Pawtucket home.
  • Furnace Replacement: When repairs no longer make sense, we recommend appropriately sized high-efficiency units and handle complete installation.
  • Furnace Repair: Fast response times mean we restore your heat quickly, protecting your family and preventing secondary damage during cold snaps.
  • Furnace Maintenance: Annual tune-ups optimize efficiency, reduce utility costs, and help your system avoid mid-winter breakdowns.
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Air Conditioning Services in Pawtucket

Humid Pawtucket summers call for air conditioning you can depend on.

Our HVAC team delivers prompt, professional AC service whether you need urgent repairs or a new cooling system altogether. We work efficiently and respectfully in your home so you can return to comfortable living quickly.

  • Air Conditioner Installation: We match the right cooling system to your home’s square footage, layout, and efficiency goals.
  • Air Conditioner Replacement: We help you select modern, energy-efficient models that deliver consistent cooling and lower operating costs.
  • Air Conditioner Repair: Our technicians identify cooling problems accurately and complete lasting repairs the first time.
  • Air Conditioner Maintenance: Seasonal service maintains peak efficiency, prevents failures, and adds years to your equipment’s lifespan.
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Heat Pumps

A single heat pump system handles both heating and cooling, making it ideal for Rhode Island’s variable climate.

GEM helps Pawtucket homeowners maximize heat pump performance through expert installation, timely repairs, and regular maintenance. Whether you’re considering your first heat pump or maintaining an existing system, our certified technicians deliver results.

  • Heat Pump Installation: We install high-efficiency heat pump systems engineered for year-round comfort in Pawtucket homes.
  • Heat Pump Replacement: If your current unit struggles to maintain temperature, we’ll recommend and install an upgraded system that meets your needs.
  • Heat Pump Repair: When heating or cooling output drops, our team diagnoses and resolves the issue without unnecessary delays.
  • Heat Pump Maintenance: Scheduled tune-ups keep your system operating quietly, efficiently, and reliably season after season.
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Ductless Mini-Splits

Rooms that run too hot or too cold often benefit from ductless mini-split systems that provide zone-by-zone temperature control.

GEM’s ductless specialists design and install systems that heat and cool specific areas without requiring ductwork modifications. The result is quiet, efficient comfort exactly where you want it.

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Boilers

For Pawtucket homes that rely on boilers for steady, even heat during New England winters, GEM has you protected.

Our team provides comprehensive boiler services to keep your system safe, efficient, and dependable. We service both gas and oil boilers using quality components and proven techniques.

  • Boiler Installation: We install properly sized, energy-efficient boilers matched to your Pawtucket home’s specific heating requirements.
  • Boiler Repair: Our technicians respond promptly to restore heat and verify your system operates safely.
  • Boiler Maintenance: Regular cleaning and inspection prevents expensive problems and extends boiler service life significantly.
A piggy bank represents Mass Save rebate savings

Oil-to-Gas Conversions

Converting from oil heat to natural gas improves efficiency, reduces maintenance, and often lowers monthly fuel costs.

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Radiant Heat

Radiant heating systems deliver consistent warmth without the noise, dust, or drafts associated with forced-air systems.

GEM installs and maintains radiant heat setups that keep Pawtucket homes comfortable from the floor up. Enjoy even temperatures throughout your living spaces along with improved energy efficiency.

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Indoor Air Quality Solutions

The air inside your Pawtucket home directly affects your family’s health and daily comfort.

GEM provides complete indoor air quality services including air purifiers, humidity control systems, and advanced filtration that removes allergens, dust, and airborne contaminants. Breathe cleaner air in every room.

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Thermostats & Smart Home Devices

Modern thermostats and smart home technology put precise temperature control at your fingertips.

GEM’s technicians install programmable and smart thermostats that help Pawtucket homeowners manage comfort and energy use from anywhere. We’ll recommend devices that integrate with your lifestyle and existing systems.

Plumber repairing kitchen faucet

Complete Plumbing Services in Pawtucket, RI

Plumbing problems demand fast, reliable solutions from professionals who understand older homes and modern fixtures alike.

GEM’s licensed plumbers serve Pawtucket with prompt response times, transparent pricing, and quality workmanship. From minor repairs to major installations, we deliver plumbing service you can trust.

(833) 222-2953

Water Heaters

Water Heater Repair & Replacement

Consistent hot water keeps your Pawtucket household running smoothly every day.

When your water heater underperforms or fails completely, GEM’s plumbers provide fast professional service for tank and tankless systems alike. We help you choose the right solution for your home’s demands and budget.

  • Traditional Water Heater Installation: We install reliable, efficient tank water heaters sized appropriately for your Pawtucket household’s hot water needs.
  • Traditional Water Heater Replacement: When your current tank can’t keep up, we recommend modern replacements that improve performance and efficiency.
  • Traditional Water Heater Repair: Our plumbers diagnose issues accurately and complete effective repairs that restore full hot water production.
  • Traditional Water Heater Maintenance: Regular service flushes sediment, checks components, and helps prevent unexpected failures.
  • Tankless Water Heater Installation: Enjoy unlimited hot water and reduced energy consumption with professionally installed on-demand systems.
  • Tankless Water Heater Replacement: Upgrading your tankless unit? We help select high-performance models and handle complete installation.
  • Tankless Water Heater Repair: If your tankless system produces inconsistent temperatures, we troubleshoot and repair to restore proper operation.
  • Tankless Water Heater Maintenance: Annual descaling and inspection keeps tankless water heaters running efficiently for years.
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Drain Clog Removal & Sewer Services in Pawtucket

Slow drains, gurgling pipes, and water backing up signal problems that worsen without attention.

Pawtucket’s older plumbing infrastructure makes drain issues common across the city. Clogs often indicate buildup or deterioration deeper in your system that needs professional clearing.

GEM’s drain specialists restore proper flow throughout Pawtucket homes. Preventive drain cleaning stops recurring blockages and protects aging pipes from unnecessary stress.

  • Kitchen Drains: Cooking grease, food particles, and soap gradually coat pipe walls, restricting flow. Professional cleaning removes buildup before complete blockages develop.
  • Bathroom Drains: Hair, soap residue, and grooming products accumulate into stubborn clogs that household plungers can’t clear.
  • Basement and Utility Drains: Floor drains in Pawtucket basements collect sediment, lint, and debris that cause flooding during heavy rainfall if not maintained.
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Water Filtration & Water Quality Improvements

Quality water throughout your Pawtucket home protects both your family’s health and your plumbing system.

Aging municipal infrastructure and mineral-heavy water can affect taste and leave deposits on fixtures. GEM’s water treatment solutions address hardness, sediment, and taste issues at the source.

  • Water Purifier System Installation: Professional-grade purification delivers cleaner, better-tasting water from every tap in your Pawtucket home.
  • Water Softener Installation: Softened water prevents scale buildup that damages pipes, water heaters, and appliances throughout your home.
  • Water Softener Maintenance: Regular service maintains resin bed effectiveness, checks valves, and ensures consistent soft water output.
  • Water Softener Repair: When your softener stops cycling properly or water hardness returns, our technicians diagnose and fix the problem.
  • Water Softener Replacement: Older units lose efficiency over time; we install modern softeners that deliver reliable performance for years.
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Well System & Well Pump Repair

When your well pump malfunctions, household water supply stops completely. GEM provides professional well pump services including installation, repair, and replacement to maintain dependable water flow for Pawtucket area properties on private wells.

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Kitchen & Bath Remodels

Outdated plumbing fixtures affect both the function and value of your Pawtucket home.

Corroded faucets, sluggish drains, and inconsistent pressure indicate systems ready for upgrades. GEM’s plumbers install modern fixtures that improve daily convenience while complementing your home’s style.

  • Kitchen Faucets
  • Bathroom Faucets & Toilets
  • Garbage Disposal
  • Hot Water Dispenser
  • Drinking Water Filter
  • Appliance Hook Up
  • Cooking Upgrades
  • Spa Bathroom
Leaks Icon

Plumbing Leaks

Ceiling stains, musty odors, and dripping sounds often signal hidden leaks causing ongoing damage.

In older Pawtucket properties, worn connections and aging pipe materials frequently develop small leaks that grow into expensive problems. Our technicians use specialized detection equipment to locate leaks precisely, complete permanent repairs, and prevent water damage from spreading through walls, floors, and foundations.

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Hydro Jetting

When standard drain snaking can’t clear stubborn blockages, hydro jetting scours the entire pipe interior with high-pressure water.

This service safely removes grease accumulation, tree root intrusion, and years of buildup from Pawtucket drain lines. Hydro jetting restores full flow capacity and reduces future clog frequency throughout your plumbing system.

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Sump Pumps

Sump pumps provide essential flood protection for Pawtucket basements during spring thaws and heavy rainstorms.

A functioning pump goes unnoticed; a failed one causes thousands in water damage. GEM’s plumbing team installs, maintains, and repairs sump pumps to keep your basement dry and protected.

  • Sump Pump Installation: We install high-capacity pumps designed to handle Pawtucket’s seasonal water challenges and protect your basement reliably.
  • Sump Pump Replacement: When your existing pump shows age or struggles during storms, we upgrade to more powerful, efficient models.
  • Sump Pump Repair: If your pump runs constantly, won’t start, or drains slowly, our plumbers restore proper operation quickly.
  • Sump Pump Maintenance: Regular testing and inspection ensures your pump performs when flooding threatens most.
Electrician installing a pendant light in a kitchen.

Power Your Home With GEM’s Pawtucket Electricians

Safe, reliable electricity powers everything in your Pawtucket home, from essential systems to everyday conveniences.

When electrical problems arise, you need licensed professionals who work safely and solve issues completely. GEM’s electricians deliver expert electrical services throughout Pawtucket, keeping homes powered, protected, and code-compliant.

(833) 222-2953

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Standby Generator Repair & Installation in Pawtucket

Power outages leave Pawtucket families without heat, refrigeration, and essential electronics until utility crews restore service.

GEM installs and services automatic backup generators that activate within seconds of an outage, keeping your home running normally. We handle system selection, professional installation, and ongoing maintenance.

  • Generator Installation: We help you select and install a properly sized generator that powers your Pawtucket home’s essential circuits automatically during outages.
  • Generator Replacement: Older generators lose reliability; we install current models with improved efficiency and dependability.
  • Generator Repair: When your generator fails to start or runs poorly, our electricians diagnose issues and restore dependable backup power.
  • Generator Maintenance: Scheduled service keeps your generator ready for the next outage with testing, fluid checks, and component inspection.
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Indoor & Outdoor Lighting Design

Thoughtful lighting design enhances comfort, safety, and ambiance throughout your Pawtucket home and property.

GEM’s licensed electricians handle complete lighting projects from single fixture updates to whole-home installations. We work safely with attention to detail and aesthetics.

  • Indoor Lighting: Recessed fixtures, pendant lights, under-cabinet illumination, and accent lighting tailored to your Pawtucket home’s style and function.
  • Outdoor Lighting: Durable, efficient landscape and security lighting for walkways, driveways, patios, and yards that improves safety and curb appeal.
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Electrical Panel Upgrades

Your electrical panel must safely handle your Pawtucket home’s power demands as you add appliances, devices, and technology.

GEM’s electricians evaluate your current capacity, explain upgrade options, and install panels that deliver reliable power with room for future needs.

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Commercial Electrical Services

Pawtucket businesses depend on consistent electrical service to operate efficiently and safely.

Our commercial electricians serve retail locations, office buildings, and light-industrial facilities throughout the city. We handle lighting upgrades, panel work, safety inspections, and emergency repairs that keep local businesses running.

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Surge Protectors

Storm activity, grid fluctuations, and aging infrastructure expose Pawtucket homes to damaging power surges.

Whole-home surge protection installed at your electrical panel guards every circuit and connected device against voltage spikes that destroy electronics and appliances.

Rewiring service icon representing professional plumbing repairs

Rewiring & Wiring Installation

Older Pawtucket properties often contain wiring that cannot safely meet modern electrical loads.

Flickering lights, frequently tripped breakers, and outlets that feel warm indicate systems needing professional attention. GEM replaces outdated wiring to current codes, delivering safe, reliable power throughout your home.

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EV Chargers

Home charging makes electric vehicle ownership more practical and convenient for Pawtucket drivers.

GEM’s certified electricians install Level 2 chargers in garages and driveways, providing faster charging speeds and professional wiring that meets safety standards.

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Carbon Monoxide & Smoke Detector Installation

Properly placed and maintained detectors provide critical early warning against invisible dangers.

Our electricians install smoke and CO detectors in optimal locations throughout your Pawtucket home, test each unit, and ensure battery backup systems function correctly.

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Smart Home Installation

Connected devices and smart home systems add convenience, efficiency, and control to modern Pawtucket homes.

GEM’s electricians install and integrate smart thermostats, lighting controls, security components, and energy monitoring systems that work together seamlessly.

Ready for Reliable HVAC, Plumbing, and Electrical Services in Pawtucket?

Your home deserves service from professionals who arrive prepared, communicate honestly, and complete quality work.

GEM has served Pawtucket and Providence County for over 75 years with expert heating, cooling, plumbing, and electrical services. Whether you need emergency repair, system replacement, or ongoing maintenance, our team delivers results you can count on.

Get your Pawtucket home the service it deserves. Call GEM or schedule online today.

GEM technician in front of service truck


Frequently Asked Questions

What areas does GEM serve in Rhode Island?

GEM provides service throughout Pawtucket, greater Providence County, all of Rhode Island, and into Southeastern Massachusetts. Our large local team and extensive vehicle fleet enable fast response times, frequently with same-day availability.

How soon can I schedule service?

Same-day appointments are often available. Our scheduling team matches you with the right technician and finds convenient time slots. Online booking is also available around the clock.

Are your technicians licensed and certified?

Absolutely. GEM technicians, plumbers, and electricians maintain full licensing, insurance, and background clearance. Our HVAC specialists hold NATE certification and complete factory training programs.

What types of systems and brands do you service?

We work on all major HVAC, plumbing, and electrical brands and system types. Traditional furnaces, modern heat pumps, tank and tankless water heaters, and electrical panels old and new all fall within our expertise.

How can I prevent problems with my home systems?

Preventive maintenance catches small issues before they become expensive repairs. GEM’s Home Comfort Club includes regular tune-ups, priority scheduling, and member discounts that help Pawtucket homeowners stay ahead of problems year-round.