Packaged Units Customized for Your Heating and Cooling Needs

When your home or business needs dependable, all-in-one heating and cooling, a packaged HVAC unit can be a smart solution.

These systems combine heating, cooling, and air handling into a single outdoor unit, making them ideal for commercial spaces, light industrial buildings, and residential properties where indoor space is limited.

At GEM Plumbing & Heating Services, LLC, we help you take the guesswork out of packaged HVAC unit installation. From selecting the right system for your building to handling permits and installation, our experienced team guides you every step of the way.

Contact us today to schedule your packaged HVAC unit installation in Rhode Island or Southeast Massachusetts.

(833) 222-2953


(833) 222-2953

Trusted HVAC Expertise, Built for All Types of Installations

GEM has been delivering reliable heating and cooling solutions to New England homes and businesses since 1949.

With a team of NATE-certified technicians, a 500-truck fleet, and same-day availability, we’re equipped to handle packaged HVAC unit installations of any size or complexity.

GEM understands the importance of reliable climate control for your business’s daily operations, as well as the unique challenges of providing heating and cooling when indoor space is limited. We bring proven expertise, industry-leading standards, and long-term reliability to every project, ensuring you get the best solution for your comfort needs.


Skilled employees

Trucks on the Road

Years in Business


How It Works and What to Expect

Installing a packaged HVAC unit doesn’t have to be disruptive or confusing. GEM’s dedicated team will guide you through the process from start to finish, answering any questions you have along the way. Here’s what to expect:

We start with a thorough assessment of your building, existing equipment, and comfort needs to ensure the packaged unit is properly sized and configured. Our team also reviews logistics like roof access, curb requirements, and permits so there are no surprises later.

On installation day, we carefully prepare the site and safely remove your existing unit if one is in place. If you opt for a rooftop installation, we coordinate crane lifts and equipment handling with precision to minimize downtime and disruption to your operations.

Our certified technicians install the new packaged HVAC unit, connect all electrical, gas, and ductwork components, and ensure everything meets code and manufacturer specifications. Every detail is handled with care to support long-term performance and reliability.

Once installation is complete, we thoroughly test the system and fine-tune it for optimal efficiency and comfort. Before we leave, we walk you through system operation, maintenance expectations, and next steps so you feel confident moving forward.

Female Gem Plumbing & Heating employee sitting at a desk smiling

(833) 222-2953


What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 8886 reviews
Nice people, quick to respond and knowledgeable. Highly recommend them for emergencies. William T. was great, thank so much
First maintenance on our Generac. All went very smoothly!! Arrived within timeframe provided and even informed on actual arrival that day!
Very polite gentleman who went right to work, provided an update once maintenance was completed and explained basic process performed.
David S, our GEM technician was on time, respectful of our home and provided us with a thorough explanation of our GEM service contract and the scope of work completed and recommended. I would highly recommend him again!
Alec and Scott made quick work of what turned out to be a simple solution. Very efficient, pleasant and explained the issue and recommendation clearly.
Both service calls to my house were with Nick, and I can't say enough good things about him. He's professional, courteous, communicative, and thorough. My only hiccup with Gem has been conflicting information from the office, but even with hiccups the staff have been professional and friendly. Thank you, Gem! You're the best, Nick!
great guy! vaery talented and professional
Joseph (Junior) from GEM Plumbing & Heating came out to do a check on our HVAC system for this season. He was very thorough, knowledgeable, and honest. Our system is in great shape after 16 years. Thank you Joe!!! We were on a contract plan, which was very reasonable, so we paid nothing at the time of service.
Our tech was Joseph (junior), Incredible experience came out the same day.Billed me for the service. Exceptional diagnostics, developed a number of options to fix the problem. We called four other places.First three never showed one showed and walked away, without figuring anything out. Our A/C has been out for 6 wks waiting for people to not show up. YOU ABSOLUTELY MUST CALL GEM FIRST
GEM responded very quickly. I was out of state when my tenant called stating the A/c system wasn't working. I called GEM to see if they would be willing to help me. I didn't have an account with them but they were more than willing to assist me with my broken A/C system.
Nick the technician was very knowledgeable and worked with me while I was out of state and with my tenants. He articulated very well, explaining all the issues, what the repair process would involve and the cost. There were no surprises. My tenants informed me that Nick was terrific !
Nick got the system up and running. Overall, it was a very positive experience and I would highly recommend GEM to anyone.
Great service. Timely response and got the job done. It’s on the pricey side but that’s expected given their quick response time. Joe was particularly good and have had him out twice on our property. Thanks!
From beginning to end the experience was amazing. It started with my man Walter who calmly with humor explained the process and my guys Ben and his partner who took cared of me and my family. They were professional and very knowledgeable about the process. Their patience when not finding my well was welcome. Awesome job
Thank you
The people are nice, punctual, pleasant.
And best of all great prices. I'm very happy with the service.
I was very impressed with Dory . He was extremely knowledgeable and very helpful.
Awesome service and friendly guys.
My name is Fred Brundage West Dennis MA
I had one of Gem Heating and Plumbing plumbers Christopher Rogan repair two broken gas line on an emergency basis. Chris was very professional, courteous and willing to make sure that the inspector was available once the job was completed. I was on a tight schedule to open the house. Gem Heating and Plumbing is a company that can be relied on.
Joan was very helpful – but his arrival was very delayed and communication was not great
They came over right away, diagnosed the problem and fixed it. Fast courteous service.
Chris from GEM arrived as scheduled and resolved a no hot water issue. I even got a GPS map for his truck to our location, and notified when he would arrive. No other company after several calls ( including one we have used for over 7 years would be able to help us for 10 days. With three women in the house that would not work.
Chris diagnosed and fixed our furnace which controls the hot water.
I will be using GEM in future for sure!
Excellent response, installation and knowledgeable services. Technicians were polite, prompt, professional, and kept us informed throughout the job. Would gladly use them for all future HVAC work and service.
Excellent knowledge followed by superior customer service
Jim was great! Pleasant, knowledgeable and helpful. He took the time to give me a few options and explained pros and cons. I am very thankful for his input and careful work! He replaced and upgraded faucets outside and new hoses to my washing machine!

Nick was great! He was presented with an unfixable AC problem. I was so impressed that he found this little piece of broken plastic tha caused such a water leak. He was very helpful in explaining options and estimate cost. He also climbed high up on a ladder inside and out to clean my filters. I’m so thankful.
!!
Employee was great. He explained what needed to be done and costs. Unfortunately, I had a leak in the AC line where it connected to a head unit on a system that I had installed by another company 4 years ago. All the refrigerant leaked out over that 4 year period. I feel this should have never happened and been found during their pressure test.
Anyhow, $3100 later, repaired. Just wished it hadn’t cost so much but not GEM’s fault. As far as the pricing, I have no idea.
Eric and the young lady were wonderful. They worked continuously and neatly all day
Michael M. from GEM was professional, knowledgeable, and courteous. He diagnosed the blockage problem and rectified it promptly. Five stars for his expertise!
David was a terrific through out the entire process. Great water filtration system installation and also great walking me through the process. Highly recommended.

GEM technician portrait in front of GEM service truck

(833) 222-2953

Signs It’s Time to Install a New Packaged Unit

Packaged HVAC units are built to last, but no system runs forever.

If your current unit is struggling to keep up, these warning signs may indicate it’s time for a replacement:

If your utility bills keep climbing without changes in usage, your packaged unit may be losing efficiency. Newer systems are designed to deliver better performance while using less energy.

Needing constant service calls is a sign that your system is reaching the end of its lifespan. Replacing the unit can often be more cost-effective than continuing to repair aging equipment.

Uneven temperatures or trouble maintaining comfort can point to internal wear or failing components. A new packaged unit provides more reliable, consistent heating and cooling throughout your building.

Older units may rely on discontinued parts or refrigerants that are no longer supported. Installing a modern system improves reliability, serviceability, and long-term peace of mind.

If your space has expanded, usage has increased, or occupancy patterns have shifted, your current unit may no longer be properly sized. A new packaged HVAC unit ensures your system matches your building’s current demands.

Benefits of Installing a New Packaged HVAC Unit

Upgrading to a new packaged HVAC unit can make a noticeable difference in comfort, efficiency, and long-term reliability.

Modern systems are designed to meet today’s performance standards while simplifying operation and maintenance.

Some of the many benefits include:

New packaged HVAC units are built with advanced technology that helps reduce energy waste. This translates to lower utility costs and more predictable monthly expenses.

A new system delivers consistent heating and cooling without the breakdowns common in aging equipment. You’ll enjoy dependable comfort during peak seasons when your system matters most.

Packaged units combine heating, cooling, and air handling into a single outdoor system. This frees up valuable indoor space and simplifies your building’s mechanical layout.

With new components and manufacturer warranties, modern packaged units require fewer repairs. Routine maintenance becomes easier and less costly over time.

Today’s systems offer improved airflow, temperature control, and overall performance. The result is a more comfortable environment for employees, customers, and occupants alike.

Why Trust GEM for Your Packaged HVAC Unit Installation

Choosing the right partner for a packaged HVAC unit installation makes all the difference in performance, longevity, and peace of mind.

GEM combines decades of experience with modern capabilities to deliver results you can rely on.

Our installations are handled by NATE-certified professionals who follow best practices and manufacturer specifications. This ensures your packaged unit is installed correctly the first time for optimal performance.

With a 500-truck fleet and over 700 skilled employees, GEM is equipped for projects of any size or complexity. From crane coordination to code compliance, we manage every detail seamlessly.

Founded in 1949, GEM brings generations of HVAC expertise to every installation. Our long-standing presence means proven processes, trusted craftsmanship, and stability you can count on.

GEM is a Carrier Factory Authorized Dealer and participates in programs like National Grid Value Plus and Mass Save. These affiliations reflect our commitment to quality, efficiency, and industry-leading standards.

You’ll always know what to expect, with transparent pricing and proactive updates throughout the project. Our empathetic call center and responsive team are here to support you before, during, and after installation.

Our relationship doesn’t end when the unit is turned on. With ongoing maintenance options, GEM remains your trusted partner for long-term system performance and peace of mind.

Package Air Conditioner system next to a home.

(833) 222-2953


customer and technician interaction

Get Added Peace of Mind with GEM’s Home Comfort Club

For homeowners installing a packaged HVAC unit, GEM’s Home Comfort Club helps protect that investment long after installation day. Members receive routine maintenance, priority scheduling, and exclusive savings that keep their system running efficiently and help prevent unexpected breakdowns.

With proactive care and ongoing support from GEM, the Home Comfort Club makes it easier to enjoy reliable comfort, lower energy costs, and confidence knowing your home’s heating and cooling system is always in good hands. Ask your technician about how you can become a member.


Schedule Your Packaged Unit Installation with GEM

If you’re ready to upgrade your home or business’s comfort with a new packaged HVAC unit, GEM is here to help. Schedule your consultation today and see why homeowners across Rhode Island and Southeastern Massachusetts trust GEM for reliable heating and cooling solutions.

Book online or give us a call to take the next step toward dependable comfort and peace of mind.

Call GEM at (833) 222-2953 to schedule your installation today. 

GEM technician in front of service truck


Other HVAC Services You May Need

Furnace installation is just one of GEM’s comprehensive range of heating and cooling services. Browse our other services below.


Frequently Asked Questions About Packaged HVAC Units

Can I install a packaged HVAC unit myself?

Installing these systems is complex and requires the training and tools of an HVAC professional. You can trust GEM’s licensed technicians to handle each step of the process, from preparing the site and placing the unit to connecting ductwork and electrical connections and more.

What does a compressor in a packaged HVAC unit do?

The compressor in your packaged HVAC unit helps pressurize refrigerant and move it through the system to enable the cooling or heating cycle. That’s why it’s known as the “engine” of your HVAC system.

Do packaged HVAC units work well in New England climates?

Yes, modern packaged units are designed to handle a wide range of temperatures and weather conditions. When properly sized and installed, they provide reliable heating and cooling to homes and businesses in Rhode Island and Southeastern Massachusetts.

Will I need permits for a new packaged HVAC unit?

In most cases, yes. GEM handles all required permits and inspections, ensuring your installation meets local codes and manufacturer requirements.

How long does packaged HVAC unit installation take?

Most residential installations can be completed in a single day, while commercial projects may take longer depending on system size and site conditions. GEM plans every detail in advance to keep downtime and disruption to a minimum.

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