Packaged Units Customized for Your Heating and Cooling Needs

When your home or business needs dependable, all-in-one heating and cooling, a packaged HVAC unit can be a smart solution.

These systems combine heating, cooling, and air handling into a single outdoor unit, making them ideal for commercial spaces, light industrial buildings, and residential properties where indoor space is limited.

At GEM Plumbing & Heating Services, LLC, we help you take the guesswork out of packaged HVAC unit installation. From selecting the right system for your building to handling permits and installation, our experienced team guides you every step of the way.

Contact us today to schedule your packaged HVAC unit installation in Rhode Island or Southeast Massachusetts.

(833) 222-2953


(833) 222-2953

Trusted HVAC Expertise, Built for All Types of Installations

GEM has been delivering reliable heating and cooling solutions to New England homes and businesses since 1949.

With a team of NATE-certified technicians, a 500-truck fleet, and same-day availability, we’re equipped to handle packaged HVAC unit installations of any size or complexity.

GEM understands the importance of reliable climate control for your business’s daily operations, as well as the unique challenges of providing heating and cooling when indoor space is limited. We bring proven expertise, industry-leading standards, and long-term reliability to every project, ensuring you get the best solution for your comfort needs.


Skilled employees

Trucks on the Road

Years in Business


How It Works and What to Expect

Installing a packaged HVAC unit doesn’t have to be disruptive or confusing. GEM’s dedicated team will guide you through the process from start to finish, answering any questions you have along the way. Here’s what to expect:

We start with a thorough assessment of your building, existing equipment, and comfort needs to ensure the packaged unit is properly sized and configured. Our team also reviews logistics like roof access, curb requirements, and permits so there are no surprises later.

On installation day, we carefully prepare the site and safely remove your existing unit if one is in place. If you opt for a rooftop installation, we coordinate crane lifts and equipment handling with precision to minimize downtime and disruption to your operations.

Our certified technicians install the new packaged HVAC unit, connect all electrical, gas, and ductwork components, and ensure everything meets code and manufacturer specifications. Every detail is handled with care to support long-term performance and reliability.

Once installation is complete, we thoroughly test the system and fine-tune it for optimal efficiency and comfort. Before we leave, we walk you through system operation, maintenance expectations, and next steps so you feel confident moving forward.

Female Gem Plumbing & Heating employee sitting at a desk smiling

(833) 222-2953


What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 9493 reviews
Folasade Animashun
15 hours ago
Excellent customer service. Gem sent their worker to My house and he did a great job 👏
Robin Bancroft
17 hours ago
I called and was able to set up an appointment later the same day to replace a failed sump pump. Aaron was able to handle my issue that afternoon. He showed up on time, assessed the situation and had a fix ready. He had an apprentice with him; I want to say his name was Drew but I am not 100% sure of that. They were both very professional and personable. I can’t thank them enough for the job being done on such short notice. I highly recommend and would definitely use GEM again in the future.
Tim Buckley
19 hours ago
Aaron from GEM performed a PM on our heating system and he was professional and knowledgeable…would definitely recommend!
Olga Correia
19 hours ago
Our well pump failed. GEM was out quickly on a weekend to inspect. We got an appointment for the new pump and water tank immediately on Monday. Brandon and Max were the installers. They were both amazing working under downpours throughout the day. They didn't even stop for lunch wanting to get us water as soon as possible. Thank you for the amazing work!
steven brown
19 hours ago
The tech was very good. Explained everything well to us. Were very pleased with his service and demeanor. Would ask for him again next time.
Lou Martinez
20 hours ago
Same day response, back up and running. Very pleased
Susan Stoutenburgh
21 hours ago
Great service.very friend and professional technicians. Customer service is also top notch.
Edward Nelson
22 hours ago
Rainey did a great job. He was very knowledgeable and helpful, especially in setting up and programming the new thermostats. He did heating system maintenance and the thermostat installation all in one visit. I definitely recommend Rainey and GEM plumbing and heating.
Paulette Cieslak
22 hours ago
I found Edgar and Eli to be very efficient and pleasant to deal with. Edgar explained everything very clearly.
GEM did a great job with our shower leak, we called and they got us a quick appointment. The technician Nicole was amazing, gave us a worse case scenario but tried the less expensive option and it worked. She was quick efficient and cleaned up the area. Overall a great experience…
Chris Bolanos
1 day ago
They did a great job! Included me in the whole process and explained everything to me. Thank you!
tracey ott
1 day ago
We received great service and happy with the results!
I was very pleased with the work that was done. The three techs were very up on my problem. They earned the five stars. Richard Gauthier
Zouhdi Hajjaj
2 days ago
David was professional, pleasant, and efficient.
Laurie Stundis
3 days ago
The technicians were very professional and fixed the issue right away. I would call this company again for sure. Thanks for your great service!
Janice
3 days ago
Steven was professional and was able to fix my heat. I had another worker come 2 days ago to fix the same issue who wasn’t as professional and seemed to be in a rush. Heat did not turn on after he left and I was charged a service fee plus labor and parts. Thankfully I was not charged again.
Kelly N
3 days ago
Great experience.Aiden was amazing.
William Harris
3 days ago
Very pleased with the installation of the two new boilers, a 100,000 btu steam boiler and a forced hot water heater since needing the heating systems separated for my tenants. The crew and management worked together well and strove for customer satisfaction. The crew worked with me addressing issues and worked to resolve all issues. Tim, Tony and Rob, the field supervisors are on the ball and work to resolve all issues both with the boilers and electrical. Roselio, Jacob and Byron are amazing employees and hard workers.
Donna LeBoeuf
4 days ago
He was on time, friendly, cleaned up when he was done. I will use this company again.
Bruce Flint
4 days ago
Furnace replacement. Professional service, friendly, on time.
Lyn Genereux
4 days ago
Awesome teamwork…hard workers…excellent follow through… we expect it will be great going forward…
Dawn Roux
4 days ago
We called with a problem with our well water pressurization tank. They came immediately and were very efficient and friendly.
Theresa Dalomba
4 days ago
The guys were polite efficient and knowledgeable
Bill Boardman
5 days ago
Emanuel came to our home and quickly and professionally installed a new thermostat and fixed the issue with our furnace. He was very friendly, very knowledgeable, and highly competent.
Rose Doherty
5 days ago
Great experience, very professional!

GEM technician portrait in front of GEM service truck

(833) 222-2953

Signs It’s Time to Install a New Packaged Unit

Packaged HVAC units are built to last, but no system runs forever.

If your current unit is struggling to keep up, these warning signs may indicate it’s time for a replacement:

If your utility bills keep climbing without changes in usage, your packaged unit may be losing efficiency. Newer systems are designed to deliver better performance while using less energy.

Needing constant service calls is a sign that your system is reaching the end of its lifespan. Replacing the unit can often be more cost-effective than continuing to repair aging equipment.

Uneven temperatures or trouble maintaining comfort can point to internal wear or failing components. A new packaged unit provides more reliable, consistent heating and cooling throughout your building.

Older units may rely on discontinued parts or refrigerants that are no longer supported. Installing a modern system improves reliability, serviceability, and long-term peace of mind.

If your space has expanded, usage has increased, or occupancy patterns have shifted, your current unit may no longer be properly sized. A new packaged HVAC unit ensures your system matches your building’s current demands.

Benefits of Installing a New Packaged HVAC Unit

Upgrading to a new packaged HVAC unit can make a noticeable difference in comfort, efficiency, and long-term reliability.

Modern systems are designed to meet today’s performance standards while simplifying operation and maintenance.

Some of the many benefits include:

New packaged HVAC units are built with advanced technology that helps reduce energy waste. This translates to lower utility costs and more predictable monthly expenses.

A new system delivers consistent heating and cooling without the breakdowns common in aging equipment. You’ll enjoy dependable comfort during peak seasons when your system matters most.

Packaged units combine heating, cooling, and air handling into a single outdoor system. This frees up valuable indoor space and simplifies your building’s mechanical layout.

With new components and manufacturer warranties, modern packaged units require fewer repairs. Routine maintenance becomes easier and less costly over time.

Today’s systems offer improved airflow, temperature control, and overall performance. The result is a more comfortable environment for employees, customers, and occupants alike.

Why Trust GEM for Your Packaged HVAC Unit Installation

Choosing the right partner for a packaged HVAC unit installation makes all the difference in performance, longevity, and peace of mind.

GEM combines decades of experience with modern capabilities to deliver results you can rely on.

Our installations are handled by NATE-certified professionals who follow best practices and manufacturer specifications. This ensures your packaged unit is installed correctly the first time for optimal performance.

With a 500-truck fleet and over 700 skilled employees, GEM is equipped for projects of any size or complexity. From crane coordination to code compliance, we manage every detail seamlessly.

Founded in 1949, GEM brings generations of HVAC expertise to every installation. Our long-standing presence means proven processes, trusted craftsmanship, and stability you can count on.

GEM is a Carrier Factory Authorized Dealer and participates in programs like National Grid Value Plus and Mass Save. These affiliations reflect our commitment to quality, efficiency, and industry-leading standards.

You’ll always know what to expect, with transparent pricing and proactive updates throughout the project. Our empathetic call center and responsive team are here to support you before, during, and after installation.

Our relationship doesn’t end when the unit is turned on. With ongoing maintenance options, GEM remains your trusted partner for long-term system performance and peace of mind.

Package Air Conditioner system next to a home.

(833) 222-2953


customer and technician interaction

Get Added Peace of Mind with GEM’s Home Comfort Club

For homeowners installing a packaged HVAC unit, GEM’s Home Comfort Club helps protect that investment long after installation day. Members receive routine maintenance, priority scheduling, and exclusive savings that keep their system running efficiently and help prevent unexpected breakdowns.

With proactive care and ongoing support from GEM, the Home Comfort Club makes it easier to enjoy reliable comfort, lower energy costs, and confidence knowing your home’s heating and cooling system is always in good hands. Ask your technician about how you can become a member.


Schedule Your Packaged Unit Installation with GEM

If you’re ready to upgrade your home or business’s comfort with a new packaged HVAC unit, GEM is here to help. Schedule your consultation today and see why homeowners across Rhode Island and Southeastern Massachusetts trust GEM for reliable heating and cooling solutions.

Book online or give us a call to take the next step toward dependable comfort and peace of mind.

Call GEM at (833) 222-2953 to schedule your installation today. 

GEM technician in front of service truck


Other HVAC Services You May Need

Furnace installation is just one of GEM’s comprehensive range of heating and cooling services. Browse our other services below.


Frequently Asked Questions About Packaged HVAC Units

Can I install a packaged HVAC unit myself?

Installing these systems is complex and requires the training and tools of an HVAC professional. You can trust GEM’s licensed technicians to handle each step of the process, from preparing the site and placing the unit to connecting ductwork and electrical connections and more.

What does a compressor in a packaged HVAC unit do?

The compressor in your packaged HVAC unit helps pressurize refrigerant and move it through the system to enable the cooling or heating cycle. That’s why it’s known as the “engine” of your HVAC system.

Do packaged HVAC units work well in New England climates?

Yes, modern packaged units are designed to handle a wide range of temperatures and weather conditions. When properly sized and installed, they provide reliable heating and cooling to homes and businesses in Rhode Island and Southeastern Massachusetts.

Will I need permits for a new packaged HVAC unit?

In most cases, yes. GEM handles all required permits and inspections, ensuring your installation meets local codes and manufacturer requirements.

How long does packaged HVAC unit installation take?

Most residential installations can be completed in a single day, while commercial projects may take longer depending on system size and site conditions. GEM plans every detail in advance to keep downtime and disruption to a minimum.

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