New High-Efficiency Hot Water System + One Year of Free Home Comfort Club

Packaged Units Customized for Your Heating and Cooling Needs

When your home or business needs dependable, all-in-one heating and cooling, a packaged HVAC unit can be a smart solution.

These systems combine heating, cooling, and air handling into a single outdoor unit, making them ideal for commercial spaces, light industrial buildings, and residential properties where indoor space is limited.

At GEM Plumbing & Heating Services, LLC, we help you take the guesswork out of packaged HVAC unit installation. From selecting the right system for your building to handling permits and installation, our experienced team guides you every step of the way.

Contact us today to schedule your packaged HVAC unit installation in Rhode Island, Southeast Massachusetts or Connecticut.

(833) 222-2953


(833) 222-2953

Trusted HVAC Expertise, Built for All Types of Installations

GEM has been delivering reliable heating and cooling solutions to New England homes and businesses since 1949.

With a team of NATE-certified technicians, a 500-truck fleet, and same-day availability, we’re equipped to handle packaged HVAC unit installations of any size or complexity.

GEM understands the importance of reliable climate control for your business’s daily operations, as well as the unique challenges of providing heating and cooling when indoor space is limited. We bring proven expertise, industry-leading standards, and long-term reliability to every project, ensuring you get the best solution for your comfort needs.


Skilled employees

Trucks on the Road

Years in Business


How It Works and What to Expect

Installing a packaged HVAC unit doesn’t have to be disruptive or confusing. GEM’s dedicated team will guide you through the process from start to finish, answering any questions you have along the way. Here’s what to expect:

We start with a thorough assessment of your building, existing equipment, and comfort needs to ensure the packaged unit is properly sized and configured. Our team also reviews logistics like roof access, curb requirements, and permits so there are no surprises later.

On installation day, we carefully prepare the site and safely remove your existing unit if one is in place. If you opt for a rooftop installation, we coordinate crane lifts and equipment handling with precision to minimize downtime and disruption to your operations.

Our certified technicians install the new packaged HVAC unit, connect all electrical, gas, and ductwork components, and ensure everything meets code and manufacturer specifications. Every detail is handled with care to support long-term performance and reliability.

Once installation is complete, we thoroughly test the system and fine-tune it for optimal efficiency and comfort. Before we leave, we walk you through system operation, maintenance expectations, and next steps so you feel confident moving forward.

Female Gem Plumbing & Heating employee sitting at a desk smiling

(833) 222-2953


What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 9678 reviews
marktsmall
12 hours ago
Mike did a fantastic job – fans, lights, outlets… All of things that have been on the list for too long. He was so quick that I had him replace 6 smoke detectors while he was at it. Prompt and professional service done by a guy that I trusted being in my home. Fantastic-
Maria Fullam
13 hours ago
I highly reccomend GEM plumbing and heating. The ease of scheduling, top notch professional customer service and knowledgeable technician (thank you William) made us feel more at ease knowing our furnace was in good hands and one less worry. The communication was also top notch..we felt we were a priority. Thank you all.
Robert Cohen
15 hours ago
diagnosed issue and fixed it. Explained all
Amy F
15 hours ago
Chris C took their time until the job was done right! So kind and explained everything on what they were doing. Very pleased with their customer service 🙂
Zeina S.K.
1 day ago
Luís Herrera and John from Gem Plumbing and Heating did a very good job in the service maintenance of the furnace. They were very thorough, took their time and explained the process in a very simple terms. I recommend GEM for all plumbing and heating services
Denise Norden
1 day ago
We had some leaking water in the basement. It was one of our toilets and a water pipe. The problem was uncovered and resolved quickly. They had everything they needed to fix both problems and cleaned up after themselves.
Great service
JH
2 days ago
Great job by Erikson
Stephanie Barak
2 days ago
Excellent service. We had an entire system replaced (including ducts) and the team was extremely efficient. I really appreciate the response time when issues arose. Overall five stars!
Gem is a good company with pleasant people who are always willing to help.
Roney Brunetti
2 days ago
This job required immediate service and the crew from GEM Plumbing and Heating showed up on time and provided the required service.
Brian Corbin
2 days ago
Thank you Zachary and Josh for the electrical work! Job well done!
Jenn Boyce
2 days ago
We had work done on our boiler which led to other issues with our water tank. Michael and his team were amazing! They were both so friendly and worked hard to ensure everything was done correctly. Thanks for a great experience
Ray Burke
2 days ago
Chris was honest and corrected what was said but never done by a previous company.
Kristen Kuliga
2 days ago
Nick and Shaq who work at GEM were amazing. They stayed all day to make sure my tankless water heater was installed and trouble shot through issues with my pipes and electrical until it all worked. They called in an electrictixian teammate who assisted and was there within an hour. Nick was here yesterday with a colleague to put in the filter and water conditioning and my heater hadn’t arrived yet so they came back again today. GEM Customer service picks up at all hours and sends texts, calls and emails to follow up and update on when the service providers will show up. I have had a membership with them for two years and been extremely happy with their service and efficiency.
Jamie Stlouis
2 days ago
We recently had our ejector pump replaced and our heating system serviced by GEM. Devin, our assigned technician, did an exceptional job! He was courteous, knowledgeable, and thorough. He completed the job in a timely manner and left our house in great shape. I highly recommend this company and their plumbers, especially Devin.
Dale Easton
3 days ago
Joseph was very professional, courteous, and knowledgeable. He was also pleasant in our discussion of my heating issues.
Maureen Jervis
3 days ago
Harrison is a lovely, courteous and knowledgeable young man. He figured out exactly what was wrong. Replaced it and it is working beautifully.
Karen N
3 days ago
. GEM came for heat pump ac semi annual maintenance. And gas heating maintenance. As always very pleased to have GEM for all of my plumbing and electrical needs! Thank you GEM
Sarah Chase
3 days ago
Eric was very knowledgeable and helpful.
Robert DelBove
3 days ago
Kevin arrived on time and I was notified that he was on his way. Good communication on the dispatcher’s part. I showed him the utility room and trusted he would do the work so I got out of his way. He was efficient and got the service completed in no time.
Donna Reiniche
3 days ago
Eric was very thorough. Explained everything very well gave us quotes.
Mark Cabral
3 days ago
The technician Christopher was informative, knowledgeable and thorough.
Elisa McDonough
3 days ago
Thank you Ryan for arriving early and developing a plan to resolve our hot water issue with the shower.
Landon Ferris
4 days ago
Very professional and explained everything well.

GEM technician portrait in front of GEM service truck

(833) 222-2953

Signs It’s Time to Install a New Packaged Unit

Packaged HVAC units are built to last, but no system runs forever.

If your current unit is struggling to keep up, these warning signs may indicate it’s time for a replacement:

If your utility bills keep climbing without changes in usage, your packaged unit may be losing efficiency. Newer systems are designed to deliver better performance while using less energy.

Needing constant service calls is a sign that your system is reaching the end of its lifespan. Replacing the unit can often be more cost-effective than continuing to repair aging equipment.

Uneven temperatures or trouble maintaining comfort can point to internal wear or failing components. A new packaged unit provides more reliable, consistent heating and cooling throughout your building.

Older units may rely on discontinued parts or refrigerants that are no longer supported. Installing a modern system improves reliability, serviceability, and long-term peace of mind.

If your space has expanded, usage has increased, or occupancy patterns have shifted, your current unit may no longer be properly sized. A new packaged HVAC unit ensures your system matches your building’s current demands.

Benefits of Installing a New Packaged HVAC Unit

Upgrading to a new packaged HVAC unit can make a noticeable difference in comfort, efficiency, and long-term reliability.

Modern systems are designed to meet today’s performance standards while simplifying operation and maintenance.

Some of the many benefits include:

New packaged HVAC units are built with advanced technology that helps reduce energy waste. This translates to lower utility costs and more predictable monthly expenses.

A new system delivers consistent heating and cooling without the breakdowns common in aging equipment. You’ll enjoy dependable comfort during peak seasons when your system matters most.

Packaged units combine heating, cooling, and air handling into a single outdoor system. This frees up valuable indoor space and simplifies your building’s mechanical layout.

With new components and manufacturer warranties, modern packaged units require fewer repairs. Routine maintenance becomes easier and less costly over time.

Today’s systems offer improved airflow, temperature control, and overall performance. The result is a more comfortable environment for employees, customers, and occupants alike.

Why Trust GEM for Your Packaged HVAC Unit Installation

Choosing the right partner for a packaged HVAC unit installation makes all the difference in performance, longevity, and peace of mind.

GEM combines decades of experience with modern capabilities to deliver results you can rely on.

Our installations are handled by NATE-certified professionals who follow best practices and manufacturer specifications. This ensures your packaged unit is installed correctly the first time for optimal performance.

With a 500-truck fleet and over 700 skilled employees, GEM is equipped for projects of any size or complexity. From crane coordination to code compliance, we manage every detail seamlessly.

Founded in 1949, GEM brings generations of HVAC expertise to every installation. Our long-standing presence means proven processes, trusted craftsmanship, and stability you can count on.

GEM is a Carrier Factory Authorized Dealer and participates in programs like National Grid Value Plus and Mass Save. These affiliations reflect our commitment to quality, efficiency, and industry-leading standards.

You’ll always know what to expect, with transparent pricing and proactive updates throughout the project. Our empathetic call center and responsive team are here to support you before, during, and after installation.

Our relationship doesn’t end when the unit is turned on. With ongoing maintenance options, GEM remains your trusted partner for long-term system performance and peace of mind.

Package Air Conditioner system next to a home.

(833) 222-2953


customer and technician interaction

Get Added Peace of Mind with GEM’s Home Comfort Club

For homeowners installing a packaged HVAC unit, GEM’s Home Comfort Club helps protect that investment long after installation day. Members receive routine maintenance, priority scheduling, and exclusive savings that keep their system running efficiently and help prevent unexpected breakdowns.

With proactive care and ongoing support from GEM, the Home Comfort Club makes it easier to enjoy reliable comfort, lower energy costs, and confidence knowing your home’s heating and cooling system is always in good hands. Ask your technician about how you can become a member.


Schedule Your Packaged Unit Installation with GEM

If you’re ready to upgrade your home or business’s comfort with a new packaged HVAC unit, GEM is here to help. Schedule your consultation today and see why homeowners across Rhode Island, Southeastern Massachusetts and Connecticut trust GEM for reliable heating and cooling solutions.

Book online or give us a call to take the next step toward dependable comfort and peace of mind.

Call GEM at (833) 222-2953 to schedule your installation today. 

GEM technician in front of service truck


Other HVAC Services You May Need

Furnace installation is just one of GEM’s comprehensive range of heating and cooling services. Browse our other services below.


Frequently Asked Questions About Packaged HVAC Units

Can I install a packaged HVAC unit myself?

Installing these systems is complex and requires the training and tools of an HVAC professional. You can trust GEM’s licensed technicians to handle each step of the process, from preparing the site and placing the unit to connecting ductwork and electrical connections and more.

What does a compressor in a packaged HVAC unit do?

The compressor in your packaged HVAC unit helps pressurize refrigerant and move it through the system to enable the cooling or heating cycle. That’s why it’s known as the “engine” of your HVAC system.

Do packaged HVAC units work well in New England climates?

Yes, modern packaged units are designed to handle a wide range of temperatures and weather conditions. When properly sized and installed, they provide reliable heating and cooling to homes and businesses in Rhode Island and Southeastern Massachusetts.

Will I need permits for a new packaged HVAC unit?

In most cases, yes. GEM handles all required permits and inspections, ensuring your installation meets local codes and manufacturer requirements.

How long does packaged HVAC unit installation take?

Most residential installations can be completed in a single day, while commercial projects may take longer depending on system size and site conditions. GEM plans every detail in advance to keep downtime and disruption to a minimum.

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