Same-Day HVAC, Plumbing, Drain & Electrical Services

My tankless water heater failed on Memorial Day weekend and I called Gem plumbing emergency service. I needed to replace my entire combi heating system. It took six days to replace everything but the support was exceptional. They were very professional, told me stop by step what was needed, and accommodated all my needs. I highly recommend them.

Two guys were great great personalities great workers could be more pleased

I was able to get an appointment for the very next day for their Promotional $89 cooling tuneup. Their technician Davontay was prompt, knowledgeable and very professional

Great customer service!!! THANK YOU!

Water pipes in basement needed to be replaced. Jim from Gem worked efficiently. Everything was neat and clean. Highly recommend Jim.

Cory and Nem came on time, were friendly, and very professional. Very happy with the maintenance job they did on our furnace. Thanks, guys!

Always arrive on time and are very good at communicating their estimated time before arrival. Spends the time to explain what they’re looking at. Gives multiple options. Genuinely seem to care about our home! Super friendly to my wicked loud dogs. Nick was here today. Thank you!

Friendly and helpful! Chris was great at servicing our heat!

It was a night time emergency. It took awhile but they came and took care of our big issue . Very polite and professional

Joe and Nick were sent to look at a Mr. Cool unit of mine that wasn't kicking out cold air. They determined that the system had a leak somewhere and it would cost a substantial amount of money to fix mostly due to the cost of the coolant itself and leak detection alone. I gave 4 stars out of 5 because even though I chose not to move forward with the repair, it was still pretty costly for them to come out and basically tell me that the unit was junk without repair. Money aside, Joe and Nick were great. Very knowledgeable, very friendly, explained things very well and I could tell they knew what they were doing. I had every reason to believe they could have done the repair. So the 4 stars (probably even a 3 1/2) is not really a negative on the technicians, no problems with them at all. I think the company itself is a little pricey. But I guess that's the world we live in today. The inspection was a little more money than I had anticipated that's all.

Extremely competent, professional & efficient service. Excellent communication.

Excellent service; completed within 3 hours of my call.

Very professional and courteous!

We had a great experience with Alecs Reyes from GEM Plumbing & Heating. Alecs was professional, knowledgeable, and took the time to clearly explain everything with my new furnace and AC system. Him and his team arrived on time, worked efficiently, and made sure everything was running perfectly before they left.

It’s not always easy to find technicians who are both skilled and genuinely care about their customers, but Alecs and his team definitely delivered. I highly recommend Alecs and GEM Plumbing & Heating to anyone who needs HVAC service. Excellent work and great customer service!

Amazing experience with the GEM Team. highly recommend

They were very good

Prompt and professional service. Explained the process and provided follow up after the service was done. Very pleased with everything.

Great people and fast!

Personable, Helpfull, Proffessional, Thank You!

Excellent and professional service. Assisted in multiple ways to get the furnace working. Very friendly and helpful. Highly recommend.

Joseph and Dan were Knowledgeable and personable! They explained what was being done and went out of their way to complete the job in good time!! Well worth the money spent!

So we had a major plumbing disaster that we discovered this morning. Another plumber we tried did not have availability all week. We called Gem and they came out within a few hours. They got right to the issue and diagnosed it. They stopped the leak, so that was a huge relief! Then they referred us to another person from their company who would follow up and take a look at the equipment to see if we need repairs or replacing.
That person is coming this afternoon.On top of that, we had damage to our walls and they recommended a second company that they work in tandem with who is coming tomorrow morning.
All this networking saved us a lot of time and frustration looking for people to solve these issues! Jim and Dan, who came today, were incredibly efficient, very good at communicating and also very pleasant to deal with. Plumbing issues are not fun, but they managed to make it easy and smooth and I am so grateful!
Also, here’s a follow up: Ricky also came and gave me the quote for the boiler and installation. He not only installs these types of equipment, but he also knows how to explain how everything works to the client. He did an excellent job telling me what went wrong and how to troubleshoot it in a way I could understand! He was extremely conscientious and made sure I followed his explanation carefully. Next the plumbers came, and Jacob did an incredible job with his assistant Steve. They were very respectful of my property. They got things done in a timely fashion. I now have heat which was a major factor in this whole incident. Another valve had to be installed on a different floor and a plumber took care of that. Then they sent an Electrician when it came time to install the thermostat. All of these contractors worked in tandem. Lastly, the people who came to clean up the house and make repairs on the walls were also in the loop and referred to by Gem. they also were very respectful and did a really good job in a time saving manner. Before leaving, the plumbers made sure that the new valve which was put in nor the old radiator were not causing any leaks so this wouldn’t happen again in the future So am through the worst with my new boiler working this morning. I feel confident that my old house is in good hands now. Thank you Gem and Cleanworks!

Christopher showed up on time and did a very good job repairing our leaking water leak

On time arrival… Even early! Friendly and got straight to work with the maintenance. Reviewed everything when done and we were very pleased. V 😄

Always very pleased with Gem’s service. My experience several times has been with David and he has been thorough, answered all my questions. Definitely deserves 5 stars