4.6
Based on 8642 reviews
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Carrier Residential Factory Authorized Dealer
North American Technician Excellence - NATE - Certifying the Finest in HVACR
Mass Save | Heat Pump Installer

Top-Rated Rhode Island & Massachusetts HVAC, Plumbing & Electrical Services

Our family has proudly served the greater Providence area for 75 years. We remain committed to offering high-quality home services in New England.

Skilled employees

Trucks on the Road

Why are GEM Contractors the Best in Southern New England?

  • Multi-licensed technicians
  • Free estimates for new installations
  • Financing available
  • 24/7 service and phone support
  • All your service solutions in one place
  • Same-Day Service

Years in Business

Emergency Service

customer and technician interaction

Peace of Mind, Worry-Free

Maintaining your home can be stressful. Let us help.


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Increased Home Value & Comfort

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Preserve your home’s value, extend your equipment’s life span, and ease your worries with our membership plans.


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You’re Always in Good Hands, 24/7

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Trust us to always send our best local, trained, and screened technicians to your home, no matter the hour.


A piggy bank represents Mass Save rebate savings

Save Money, Do More

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With us, you can spend less money to take better care of your home.


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Around-the-House Maintenance Tune-Ups

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Keep all parts of your home operating at peak efficiency with regular maintenance tune-ups.


What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 8638 reviews
Michael from Gem Plumbing was here today to do an annual check on our central air conditioning system and mini-split system. He did a thorough check of all the components inside and outside the home. He is very knowledgeable and explained everything very clearly as to what he found and observed on our systems. This service was covered under our maintenance plan with Gem so there was no charge for today. Michael is a really friendly and personable guy and he did a great job at our home.
Scott was great. Gave me my options. For now just changed the toilet fill valve. A a bit pricey, but good to have changed it
Your co. And your ees. That helped me from having no heat for 3 days and are miracle workers. They were professional from beginning to the end.
I now have the comfort or a warm home.
I would recommend your company to my friends and family.
That you.
Experience knowledgeable friendly staff
Technicians were very professional, respectful and explained exactly what they would be doing and answered all my questions.
Great job
Fast, professional, really know what they are doing! Very responsive! Came 12:30AM one night and resolved a severe leak. Great people!

Update: Doing home maintenance now for heating, air conditioning and plumbing. Doing excellent assessments. Great service, knowledgeable staff. Very happy with GEM!
B
9/6/2025—-GEM does our HVAC service.
We had one condenser stop. They came, found an electric problem, sent the electricians in their group, ordered the required electrical panel and we are back up and running.
These people REALLY know what they are doing!!
Corey Mayo took care of it this morning- he was polite, informative, and efficient.
I was very pleased with GEM plumbing. They came when they said they would and explained everything. I would highly recommend them.
Gem has always been my lifesaver and yesterday they came through again. When GEM came yesterday for the annual boiler cleaning they discovered that my boiler was leaking carbon monoxide gas. It had not been leaking the year before so carbon monoxide leaking from your burner. It’s like a tire that’s going flat in the air is coming out. It only gets worse. They gave me an estimate on replacing it, I did some research and they said that they couldn’t install it the next day. The price was in line with everything I had researched and the Bernar rated very high on Trustpilot as did the warranty. Having worked with GEM before, I trust them and I made the deal. Today two men arrived two more came then the Electrician.They got the old burner out they got the new burner installed. They cleaned up the basement and I now have heat and no carbon monoxide.Thanks for being there again GEM.
John arrived within the time window, was courteous and professional. He explained what he was doing throughout the service call.
Great service as usual. Techs were very pleasant, knowledgeable and considerate. The explained everything so I could understand it.
Very professional and was sure to explain everything that was done and the condition of the system
David was professional, courteous and knowledgeable. GEM is lucky to have him. Just wished GEM helped out with some of the cost seeing how it was just installed seven years ago but I was very please with the service David provided.
Technician Joseph Sr, was on time, knowledgeable, neat and personable. Excellent service.
Great service for the annual ac check up!
Gem did a great job installing the new furnace and A/C systems for the house, their work was on time and Gem did a great job installing the new furnace and A/C systems for the house. Their work was on time and professional as always!!
Tim did a great job. Diagnosed the problem with my generator promptly and got it back in working condition right away. Recommended for generator service.
excellent Anthony.lllldid heating tuneup.my wife and I very happy with his work.
Prompt, communicative, friendly and precise. Nicole was amazing.
I had to call Gem on a Sunday for a leaking faucet that was causing havoc to my wood floors. Orlando was the technician. He saved the day!!!! I was so thankful!! It was quick he was so nice. He should get a raise for his customer service.
Tim was terrific.. very personable and knowledgeable ..he knows what he is doing..
..
Luis and Edwin did an OUTSTANDING job in replacing my old furnace with a new one. They were thorough in every aspect of the job. From removal to the new install and clean up. Very professional and answered any questions I had. I can't thank them enough for the excellent Jobe they performed. 👍👍👍👍
Polite, professional, and diligent.
Mason was very polite and courteous. He explained everything

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