Same-Day HVAC, Plumbing, Drain & Electrical Services

The service was great!! The technicians were very nice, professional and polite. They explained everything and did their best to help us. Thank you!

The technician John Pete was
Very thorough and professional. He identified a problem unrelated to the service call and took care of it.

Nick is really excellent at explaining the issue with my system
and articulated solutions perfectly. Excellent work!

My toilet stopped working this morning. I called Gem Plumbing at around 12:30pm and with an hour or so Nicole Tradd Technician was at my door. She did a fabulous job removing and replacing my toilet. She was very pleasant and friendly from start to finish! Great customer service all around!

David came out and assessed the problem and resolved it quickly! Love my experience with GEM! Awesome work and great service!

Everyone was a pleasure to work with

David is very good to work with. Takes his time and is thorough.

They did a great job with my water heater installation. Congrats guys

If you need service done in Rhode Island and you’re calling GEM, ask for Rick or David! They were absolutely amazing—professional, knowledgeable, thorough, and genuinely kind. They took the time to explain everything, worked efficiently, and had our central air system fixed quickly.

GEM also impressed us with how fast they were able to send technicians out, making the whole process stress-free. Customer service like this is hard to find these days, and Rick and David truly went above and beyond. We need more home service technicians like them!

Thank you, GEM, for such outstanding service. Highly recommend!

The service was great. Edge the sales rep was amazing as well. He walked us through every step and there were no hidden fees or costs.

Cristian was excellent in facilitating the difficult installation of our heat pump as well as deciphering the instructions for an unusual hot water controller he had never seen before. Everything was expertly and expeditiously accomplished on the same afternoon.

Very professional plumber and very amenable to my requests. Not issues at all, but pricey to me.

Crew showed up and quickly diagnosed the issue, made sure the repair was working afterwards and explained what the issue was clearly to me.

Thanks to Omar and his team for the installation of my new AC system. They showed up on time ready to work and were professional, competent, courteous, and clean throughout the job day. They did an outstanding job and have my highest five star rating. Based on this experience and my new membership in the Home Comfort Club I am entrusting all my future home system maintenance, repair, and upgrades to Gem and their great team. Thanks so much for your help.

Great service and guarantee their work. Reliable and easy to work with.

The two electricians that came to my house were professional and courteous. They completed the job in a timely manner. I have more electrical issues And will be making further appointments. I would like the two electricians that came out to help. Thank you for your time

Sincerely,

Jim Sherman

Richard and Marcus were very thorough, professional , and personable . We were very happy with their work and explanations of our options.

Chris was outstanding from start to finish. He was professional, knowledgeable, and took the time to clearly explain the issue and the available options. His troubleshooting was thorough, and he made sure everything was working properly before leaving. It’s rare to find someone who combines technical expertise with great customer service, but Chris did exactly that. GEM Plumbing and Heating should be proud to have him on their team. I highly recommend both Chris and GEM Plumbing and Heating for anyone looking for honest, reliable, and high-quality service.

Five stars. Easy. ⭐⭐⭐⭐⭐

Anthony was fantastic. Professional, friendly knowledgeable. Thank you for the great service.

I was very pleased with Joseph Houston’s professionalism in servicing our water heater. This service is included in my service plan.

Joseph was awesome. Diagnosed and fixed within an hour after same day call and showed up couple hours later. Great guy and service!

What a great team! We really appreciate the hard work those guys did to get our AC back up and running.

I used Gem Company for an electrical issue is was experiencing. They responded quite promptly (same day). The technician they sent out (Tim Foster) was excellent! He worked to diagnose the problem. He took the time to describe the three options for addressing the issue plus any other questions I had. I highly recommend Gem especially if you get Tim as the technician.

It was the yearly check up and Christoper was very polite and courteous. He went above and beyond his job in helping cut out my shrub that was blocking the fan. Very helpful and it meant a lot to me.

I was really concerned when I saw water streaming outside my siding along with a clogged toilet. They arrived that night, inspected everything carefully, and confirmed there was no clear sign of a burst pipe. They fixed the clog and replaced the flapper, and while the outside water still needs more investigation, they gave me a lot of peace of mind and were great to work with.