4.6
Based on 9355 reviews
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Carrier Residential Factory Authorized Dealer
North American Technician Excellence - NATE - Certifying the Finest in HVACR
Mass Save | Heat Pump Installer

When Your Newport Home Requires Expert Attention

When your Newport home needs professional help, you want technicians who can handle everything from historic systems to modern coastal construction.

A heating failure during a winter storm or a plumbing issue in a busy summer season can disrupt life quickly. That’s why heating, cooling, plumbing, and electrical service in Newport needs to account for ocean weather, tourism, and the mix of homes across the city. Newport includes everything from preserved colonial properties and Gilded Age estates to modern condos, renovated cottages, and newer residential developments. Each comes with its own demands for system performance. 

GEM Plumbing & Heating Services, LLC provides Newport with reliable expertise tailored to this wide range of homes. When your home needs help, call GEM.

Years in Business

Skilled employees

Emergency Service

Trucks on the Road


(833) 222-2953

Service That Respects Newport’s Architectural Heritage

Newport homeowners are stewards of irreplaceable historic properties. GEM delivers service worthy of that responsibility.

Colonial homes, Victorian mansions, Gilded Age cottages, and historic commercial buildings all require technicians who understand preservation-sensitive work. Our professionals arrive prepared, work carefully around historic features, and provide solutions that maintain your property’s integrity. When your Newport home needs attention, you deserve service that honors its heritage.


Why Newport Homeowners Choose GEM

Over 75 years serving New England families who maintain properties of exceptional quality and historic significance.

Every GEM technician, plumber, and electrician maintains proper licensing, passes background checks, and holds NATE certification.

Our 500-vehicle fleet serves Newport and the surrounding island communities with reliable response times.

Your schedule matters. We respond quickly and work efficiently throughout Newport.

Colonial buildings, Victorian homes, and Gilded Age estates all receive preservation-conscious expertise.

Members receive priority scheduling, maintenance discounts, and regular service that protects system performance.

Carrier Factory Authorized Dealer and National Grid certifications demonstrate our commitment to quality.

Newport’s central island location places it conveniently within our standard service territory.


Getting the Help You Need Is Simple

Professional service should involve clear communication and transparent pricing, not uncertainty.

GEM serves Newport with straightforward processes. Call, schedule, receive quality work.

Call or book online. We accommodate Newport schedules with flexible appointment times and same-day availability.

Your technician evaluates the situation, explains findings clearly, and provides pricing before beginning work.

We complete repairs properly, protect your historic features and furnishings, and confirm everything functions before leaving.

GEM technician working on indoor HVAC system with homeowner

(833) 222-2953

What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 9351 reviews
TotalMayhem
17 hours ago
Had a Kohler kitchen and Bathroom faucet installed with a vanity. Eric and Gem Plumbing did a fantastic job and kept us updated as they went along. Extremely knowledgeable, knew what they were doing, and gave us some information before they left. They explained their warranty and said “we’re around 24/7 if you need us”. I am not a plumber but train others in customer service. And Gem Plumbing gets an A++
Deborah Miller
22 hours ago
Great tutorial and help. Fixed what I needed.
Jessica White
23 hours ago
Both technicians were knowledgeable, professional, and extremely neat.
Pats Man
1 day ago
Colin was excellent. Very professional and thorough. Identified the problem, easy fix.
Paula Skowron
1 day ago
GEM showed up on time and worked cleanly.
Noliwe Rooks
1 day ago
Edgar was prompt, efficient and did a wonderful job.was pleasant and knowledgeable
As has consistently been the case with Gem, the service man was professional, the work was done right, and everything was clear and above board. But also, as always, it was not cheap. Still, it was an emergency and Gem was the only outfit to actually answer their phone (as opposed to leaving a message or filling out an online form that might be responded to the next day) and schedule an appointment quickly and appropriate to fixing the emergency.
Expansion tank removed and upgraded with new gauge and hardware
Mike Thiel
1 day ago
Joe is always a 5 star guy thank you mike thiel
Colin was quick, knowledgeable & thorough!
Brandon Bohl
1 day ago
Brandon and Max showed up the day after I called for a cracked pipe/ stuck well water filter. They were super knowledgeable and explained the issues in easy to understand detail. Very responsive, fairly priced
Mike Barker
1 day ago
5/5 Stars — Outstanding Service from GEM! I recently had GEM install a new radiator, and I couldn't be happier with the entire experience. From the moment they arrived, the technician , Roselio, was professional, knowledgeable, and extremely respectful of my home. The installation was done efficiently and with incredible attention to detail. They took the time to answer all my questions, made sure everything was running perfectly before they left, and left the work area spotless. It’s rare to find a company that combines such high-level craftsmanship with genuinely friendly customer service. If you need any heating or plumbing work done, I wholeheartedly recommend calling GEM. They truly delivered top-notch results!
John Moore
2 days ago
A difficult challenge and yet the service was excellent, professional, knowledgeable and perceived to completion
AXS441 GM
2 days ago
Very good. Technician determined fluids were empty. Was able to fill with dye and rescheduled future appt to search for leaks Has already identified leak in condenser at pipe connection. Hopefully will resolve in future visit. System is operational at this time. Very professional and pleasant person. Thank you, A ———————- For Friday. Aug. 21, 2026 by John Excellent!! He checked all vents and 2 air handlers To track locations of Freon. Determined proper pressure levels and other settings were ok but not cooking. Very thorough and knowledgeable. Since performed all these checks, Can he return to finish his work!!! Thank you, Ayres Services were related to lg heat pump, Not items that follow… And price not determined not finished..
Mary C. Harnum
2 days ago
Today we had our AC systems installed on the roof of our condo’s. The team from GEM were amazing. They were very professional, communicated every step of what they were doing which gave me great peace. The team, Omar who was the lead, John, Louis, Michael, Mike the electrician were phenomenal. Nick with the crane crew was very nice. I hope I didn’t miss anyone. It was so assuring watching them work so well together. Their respect for each other was present and refreshing. This job was done simultaneously between my neighbors condo and my condo which was huge. The team truly worked AMAZINGLY well together. Their checklist & cleanup was A PLUS PLUS. I would highly recommend GEM and their teams. Anthony Goris was very professional and expertly explained what was happening with my very old AC unit. He was very patient and kind with his time relieving my anxiety of a huge purchase. Edgar Pollino was also very professional and expertly explained my options. He was very knowledgeable explaining everything and very patient & kind answering all my questions. I would highly recommend GEM.
Susan Anderson
2 days ago
Professional informative knowledgeable and completely competent. Can’t thank you enough for a job diagnosing and fixing my HVAC system to 100%. Kudos to Arnold.
Chris Churchill
2 days ago
The team at GEM is outstanding. They always made sure that I am informed of work progress. Thank you GEM! You are On Point! Special thanks to Edgar, Bruno, Richie, Evan and Leo! You all are great!
Geoff Schoos
2 days ago
Both Richard and Dimitrius were excellent! They came on time, walked me through what needed to be done, and when completed showed me the final product. Both were very professional, pleasant and respectful of our home. I strongly recommend them for any repairs needed.
Fred McFadden
2 days ago
On time, polite, very knowledgeable and helpful!
Disconnect a gas pipe from a gassed fireplace!
Ellen McGee
2 days ago
Richard was a very knowledgeable technician who evaluated the issues with my heat pump/split system. I decided not to proceed with the recommended extensive repairs at this time.
Ron Pikul
2 days ago
Good efficient service.
Steven Pichette
2 days ago
August 27 2025 . Another excellent yearly electrical plumbing , & heating checkup by Eric Governo , Brody Lott , Aiden Cunningham and crew. Thanks! Aug 2025 – Excellent service by Jacob and his coworker . Yearly maintenance on our Generator . Great service as always . Routine maintenance appointment for our boiler . Highly recommended . 2025- same great service for our routine maintenance for our central air unit. May 14, 2026 – great yearly central air maintence by Joe and Anthony . Professional and helpful explaining the inspection they preformed August -18 2026 – we had our yearly maintence for our generator . Aiden was the Gem tech that came out and did the yearly maintence. Aiden was excellent answering all my questions regarding the generator . Was a pleasure having Aiden serviced our yearly generator maintenance August 21-2026. Gem tech Richard stopped by today to go over a couple of issues with our central air unit . Excellent visit and service .
Jennifer Folan
2 days ago
Tech arrived on time and was very professional and proficient.
katie piekarski
2 days ago
GEM installed AC through our 50 year old home! Wonderful job! Professional service!

customer and technician interaction

Peace of Mind, Worry-Free

Maintaining your home can be stressful. Let us help.

Preserve your home’s value, extend your equipment’s life span, and ease your worries with our membership plans.

Well-maintained systems run better, last longer, and save you money on energy bills. Regular care prevents breakdowns, extends equipment life, and keeps your home comfortable year-round. When it’s time to sell, buyers notice homes with documented maintenance history.

You are covered around the clock with technicians who work throughout Newport and understand how diverse the city’s homes really are. We service boilers in the colonial properties of the Point section where older steam and hot water systems require experienced care. We install and maintain mini-splits in the narrow row houses along Thames Street where ductwork is not practical.

We support central air systems in the Fifth Ward and surrounding neighborhoods where coastal humidity drives heavy summer cooling demand. We repair and upgrade systems in renovated cottages, modern condos, and carriage house conversions near Bellevue Avenue where homeowners balance comfort with architectural character.

We complete electrical upgrades in Kay Street and Broadway-area homes as families add technology, EV chargers, and efficient heating and cooling equipment. We install and maintain generators across the city where island geography can mean longer restoration times during major storms.

From Ocean Drive to Memorial Boulevard, our teams understand what Newport homes truly need because we have been solving these problems for years.

With us, you can spend less money to take better care of your home.

Membership plans pay for themselves. You get discounted rates on service, priority scheduling when problems happen, and regular maintenance that prevents expensive emergency repairs. Efficient systems cost less to run, and catching issues early saves you from major expenses down the road.

Keep all parts of your home operating at peak efficiency with regular maintenance tune-ups.

Your HVAC, plumbing, and electrical systems work together to keep your home running. Regular tune-ups ensure everything operates efficiently, safely, and reliably. We inspect, clean, and adjust systems before problems start, so you avoid breakdowns when you need your systems most.


GEM technician performing in-home HVAC service consultation

Heating and Cooling Services in Newport, RI

Newport winters demand reliable heating, and humid ocean summers make air conditioning essential for comfortable living and preservation.

GEM provides comprehensive HVAC services throughout Newport, from emergency repairs to preservation-sensitive system upgrades.

(833) 222-2953

Heating & Cooling Icon

Furnaces for Newport Homes

When your furnace fails during a Newport winter, you need technicians who respond promptly and understand historic properties.

GEM’s heating specialists restore warmth to homes throughout town with expertise across furnace types and brands.

  • Furnace Installation: We size and install furnaces matched to your Newport home’s heating requirements and historic character.
  • Furnace Replacement: When furnaces reach end of service life, we help select equipment that meets your comfort and preservation needs.
  • Furnace Repair: Ignition problems, blower malfunctions, and heat distribution issues all respond to our diagnostic expertise.
  • Furnace Maintenance: Annual service maintains efficiency and catches developing problems before they cause disruption.
Heat Pump Icon

Heat Pumps

Heat pumps provide efficient year-round comfort, practical for Newport homeowners seeking performance without extensive equipment installations.

GEM helps Newport families maximize heat pump benefits through proper installation and maintenance.

  • Heat Pump Installation: We configure heat pump systems for optimal performance in Newport’s marine climate.
  • Heat Pump Replacement: Current heat pump technology offers significant improvements over older units.
  • Heat Pump Repair: Mode switching problems and output issues indicate conditions our technicians resolve effectively.
  • Heat Pump Maintenance: Regular service maintains efficiency and extends equipment lifespan.
Ductless Icon

Ductless Mini-Splits

Newport’s historic homes, many built before ductwork was conceived, benefit from ductless systems that provide comfort without destroying irreplaceable features.

GEM’s ductless specialists design and install systems that heat and cool specific areas while preserving historic character.

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Air Conditioning Services in Newport

Ocean proximity creates Newport’s famous humidity, making reliable air conditioning essential for both comfort and preservation.

Our cooling technicians keep your system running through summer with responsive service.

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Boilers

Boiler heat serves Newport’s historic homes, many with original radiators and steam systems that provide reliable warmth when properly maintained.

GEM’s heating team provides comprehensive boiler services for safe, efficient operation.

  • Boiler Installation: We install boilers matched to your home’s existing heat distribution configuration, whether steam or hot water.
  • Boiler Repair: Pressure problems, leaks, and circulation issues all fall within our expertise.
  • Boiler Maintenance: Annual service maintains safety, efficiency, and reliability throughout the heating season.
A piggy bank represents Mass Save rebate savings

Oil-to-Gas Conversions

Where natural gas service reaches your Newport property, converting from oil can simplify maintenance and reduce costs.

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Radiant Heating Systems

Radiant floor heat provides even warmth without drafts, an option for Newport homes undergoing careful renovation.

GEM installs and maintains radiant systems throughout town.

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Indoor Air Quality Solutions

Newport’s marine environment and historic building materials create air quality considerations many homeowners address with treatment systems.

GEM offers filtration, purification, and humidity control that improves indoor air quality while protecting historic features.

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Thermostats & Smart Home Devices

Smart thermostats provide control and efficiency benefits for Newport homeowners, adaptable to homes of every era.

GEM installs connected devices that modernize comfort management.

GEM HVAC technician performing outdoor system maintenance

Plumbing Services in Newport, RI

Your plumbing should work without you thinking about it. GEM provides trusted plumbing services to our Newport neighbors.

From emergency repairs to preservation-sensitive renovations, GEM’s licensed plumbers handle every plumbing challenge Newport homes present.

(833) 222-2953

Leaks Icon

Plumbing Leaks

Water stains, musty odors, and unexpected moisture signal hidden leaks threatening irreplaceable historic materials.

In Newport’s historic housing stock, aging connections develop leaks that damage plaster, woodwork, and structural elements. Our technicians locate leaks precisely and complete permanent repairs.

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Hydro Jetting

When standard drain clearing can’t remove stubborn blockages, hydro jetting scours pipe interiors with high-pressure water.

This service removes grease accumulation and root intrusion from Newport drain lines, restoring full flow capacity.

Water Heaters

Water Heater Repair & Replacement

When your water heater fails, daily routines and household convenience suffer immediately.

GEM provides Newport homeowners with complete water heater services from diagnosis to installation.

  • Traditional Water Heater Installation: We install tank units sized for your household’s hot water requirements.
  • Traditional Water Heater Replacement: When repair isn’t practical, we remove old equipment and install appropriate replacements.
  • Traditional Water Heater Repair: Temperature inconsistencies, leaks, and unusual noises all indicate conditions we can address.
  • Traditional Water Heater Maintenance: Regular service extends tank life and maintains efficiency.
  • Tankless Water Heater Installation: Endless hot water and compact footprint make tankless units practical for Newport’s historic homes.
  • Tankless Water Heater Replacement: When tankless units age out, we install current models with improved features.
  • Tankless Water Heater Repair: Error codes and temperature problems indicate issues we can resolve.
  • Tankless Water Heater Maintenance: Annual service maintains tankless performance.
Drain Cleaning Icon

Drain Clog Removal & Sewer Services in Newport

Slow drains and blockages disrupt household routines and require professional clearing.

GEM’s drain specialists restore proper flow throughout your plumbing system.

  • Kitchen Drains: Grease accumulation and food debris create kitchen drain clogs we clear effectively.
  • Bathroom Drains: Hair, soap residue, and mineral buildup respond to professional drain clearing techniques.
  • Basement and Utility Drains: Floor drains collect debris and sediment that cause backup during storms if not cleaned regularly.
Well Systems Icon

Well System & Well Pump Repair

Some Newport properties rely on private wells for water supply. GEM provides well pump installation, repair, and replacement to maintain reliable water flow for these homes.

Remodel Icon

Kitchen & Bath Remodels

Outdated plumbing affects both function and aesthetics in Newport’s historic homes.

Aging fixtures, corroded supply lines, and inefficient configurations indicate systems ready for preservation-sensitive upgrades. GEM’s plumbers install fixtures that complement your home’s character while meeting modern standards.

  • Kitchen Faucets
  • Bathroom Faucets & Toilets
  • Garbage Disposal
  • Hot Water Dispenser
  • Drinking Water Filter
  • Appliance Hook Up
  • Cooking Upgrades
  • Spa Bathroom
Water Treatment Icon

Water Filtration & Water Quality Improvements

Newport water quality benefits from treatment systems that address hardness and impurities.

GEM installs and services water treatment equipment throughout town.

  • Water Purifier System Installation: Whole-home filtration improves water quality at every tap and appliance.
  • Water Softener Installation: Soft water prevents scale buildup and extends plumbing system life.
  • Water Softener Maintenance: Regular service keeps softening systems functioning properly.
  • Water Softener Repair: When softeners malfunction, we diagnose and correct problems promptly.
  • Water Softener Replacement: Aging softeners lose effectiveness and benefit from replacement.
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Sump Pumps

Waterfront and low-lying Newport properties benefit from working sump pump protection.

GEM keeps these important systems ready when groundwater rises.

  • Sump Pump Installation: We install pumps with capacity matched to your property’s water intrusion patterns.
  • Sump Pump Replacement: When pumps fail, prompt replacement protects basements and finished spaces.
  • Sump Pump Repair: Pumps cycling constantly or failing to activate need professional attention.
  • Sump Pump Maintenance: Regular testing confirms your pump will function during coastal storms and king tides.
GEM HVAC technician installing ceiling fan indoors

Power Your Home With GEM’s Newport Electricians

Newport’s electrical systems range from original knob-and-tube in historic homes to modern installations in updated properties.

GEM’s licensed electricians serve Newport with expertise across all residential electrical work, including preservation-sensitive upgrades.

(833) 222-2953

Lighting Icon

Indoor & Outdoor Lighting Design

Proper lighting enhances Newport homes and properties while respecting historic character.

GEM electricians install lighting solutions appropriate to your home’s era and style.

  • Indoor Lighting: Period-appropriate fixtures, accent lighting, and modern solutions that complement historic interiors.
  • Outdoor Lighting: Landscape, pathway, and security lighting that improves safety while respecting historic streetscapes.
Generator Icon

Standby Generator Repair & Installation in Newport

Power outages affect island communities, and generators keep essential systems operational when storms strike.

GEM installs and maintains backup power for Newport homes with sizing guidance and ongoing service.

Electrical Panel Icon

Electrical Panel Upgrades

Your electrical panel must safely handle modern power demands while your historic home’s character remains intact.

GEM’s electricians evaluate current capacity and install panels that deliver reliable power with minimal visual impact.

Icon representing electrical services

Surge Protectors

Coastal storms and grid fluctuations expose Newport homes to damaging power surges.

Whole-home surge protection installed at your panel guards every circuit against voltage spikes that destroy electronics and appliances.

Rewiring service icon representing professional plumbing repairs

Rewiring & Wiring Installation

Many Newport properties contain original wiring that cannot safely meet modern electrical loads.

Flickering lights, frequently tripped breakers, and warm outlets indicate systems needing professional attention. GEM replaces outdated wiring to current codes while preserving plaster and historic finishes.

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Commercial Electrical Services

Newport businesses along Thames Street, Broadway, and throughout town depend on consistent electrical service.

Our commercial electricians handle lighting upgrades, panel work, safety inspections, and emergency repairs for local businesses.

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EV Chargers

Home charging makes electric vehicle ownership practical for Newport residents.

GEM’s certified electricians install Level 2 chargers that provide faster charging speeds with professional wiring.

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Smart Home Installation

Connected devices and smart home systems add convenience, efficiency, and control to Newport homes of every era.

GEM’s electricians install and integrate smart thermostats, lighting controls, security components, and energy monitoring systems.

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Carbon Monoxide & Smoke Detector Installation

Properly placed and maintained detectors provide critical early warning against invisible dangers.

Our electricians install smoke and CO detectors in optimal locations throughout your Newport home with tested battery backup.

Ready for Reliable HVAC, Plumbing, and Electrical Services in Newport?

When your Newport home needs professional attention, GEM provides the expertise and preservation-sensitive service you expect.

We’ve served New England families since 1949, including communities with exceptional historic character. Call us or schedule online for same-day response throughout Newport.

GEM technician in front of service truck


Frequently Asked Questions

Does GEM serve all of Newport?

Yes. From the Point to Bellevue Avenue, from Thames Street to Ocean Drive, we serve every Newport address.

How quickly can I get service?

Same-day appointments are available for most calls. Newport’s island location is well within our service network.

Do your technicians have experience with historic homes?

Yes. Newport’s extraordinary architectural heritage requires technicians who understand historic preservation. Our team works carefully around irreplaceable features.

What makes GEM different from other providers?

We combine comprehensive capabilities with genuine respect for historic properties. Newport homeowners receive service that honors their home’s heritage.

How can I prevent emergency repairs?

Regular maintenance catches problems before they become emergencies. GEM’s Home Comfort Club includes scheduled service that keeps Newport homes running reliably.