New High-Efficiency Hot Water System + One Year of Free Home Comfort Club

Close up of a red wrench adjusting the pipe attached to a water heater.

Get Your Hot Water Back, Fast!

A malfunctioning water heater can be a hassle, but GEM Plumbing & Heating can help. As a family-owned business, we’ve served Rhode Island and Massachusetts with reliable water heater repairs since 1949.

Cold showers, interrupted cleaning, and inconsistent hot water can disrupt your entire day. Addressing issues quickly helps prevent water heater failure and larger system problems.

GEM Plumbing & Heating Services, LLC, provides dependable water heater repair for homeowners across Rhode Island and Southeast Massachusetts. Our technicians diagnose and repair all types of systems as part of our professional water heater services, restoring hot water quickly.

Call GEM today to schedule water heater repair and get your hot water flowing again.

(833) 222-2953


Count on GEM for 24/7 Emergency Water Heater Repair

Hot water problems don’t wait for regular business hours.

When your water heater suddenly stops working, everyday routines can quickly fall apart. Showers turn cold, cleaning becomes difficult, and simple tasks around your home can come to a halt. That’s why GEM provides 24-hour emergency water heater repair so you can get help whenever a problem arises.

Our technicians are available around the clock to respond to urgent water heater issues. With fully equipped service vehicles and experienced professionals ready to help, GEM can quickly diagnose the issue and begin repairs. Our team works efficiently to restore reliable hot water and minimize disruption to your home. When your water heater stops working unexpectedly, you can count on GEM for fast response and dependable support.

(833) 222-2953


We’re Just Around the Corner, Ready to Help

When your water heater stops working, you don’t have time to wait around.

GEM is built for speed. With more than 500 service vehicles on the road and a team of 700 skilled professionals across Rhode Island and Southeast Massachusetts, we can get to you quickly—often the same day you call. You can even book your appointment online in minutes, whenever it works for you.

From the moment you reach out, our empathetic call center team moves fast to understand what’s happening and dispatch the right technician to your home.

Our trucks are fully stocked, so when we arrive, we’re ready to diagnose and repair your water heater without unnecessary delays. You get fast relief, clear communication, and hot water restored as quickly as possible so you can get back to normal.

Years in Business

Skilled employees

Emergency Service

Trucks on the Road

GEM technician working on indoor HVAC system with homeowner

(833) 222-2953

How We Make Water Heater Repair Easy

When your hot water stops working, you need a clear path forward, not confusion or delays.

At GEM, we make the process simple from the first click or call to the final repair. Here’s what you can expect when you turn to GEM for water heater repair:

Booking service is quick and convenient. You can schedule online in just a few clicks or call our friendly team for help. We’ll listen carefully, answer your questions, and find an appointment time that works for you, often the very same day.

With more than 500 service vehicles on the road, GEM is built to respond quickly across Rhode Island and Southeast Massachusetts. Your technician will arrive on time, in uniform, and ready to work. Our trucks are fully stocked, so we can diagnose and repair most water heater issues in a single visit.

Once we assess your system, we explain what’s happening in plain language. You’ll get straightforward recommendations and upfront pricing before any work begins. We provide honest guidance to help you make the best decision for your home.

Our licensed, highly trained technicians complete your repair with precision and care. We test your system to make sure everything is working properly before we leave, so you can enjoy dependable hot water again. And if you ever need us in the future, GEM is always just a call or click away.

The Benefits of Water Heater Repair

A professional water heater repair can save you time, money, and stress in the long run. 

If you need to repair your water heater, a well-maintained system runs more efficiently, extends its lifespan, and keeps your home comfortable.

When key components are cleaned, adjusted, or replaced, your water heater doesn’t have to work as hard to deliver hot water. That means it uses less energy to do the same job, which lowers utility bills and improves overall performance.

Small issues can place extra strain on your system over time. Addressing problems early helps reduce wear and tear, extending the life of your water heater and delaying the need for a costly replacement.

No more surprise cold showers or fluctuating temperatures. Professional repairs restore steady, dependable hot water for showers, laundry, dishes, and everything else your day demands.

Minor problems don’t fix themselves. Timely repairs help prevent sudden failures that can disrupt your routine and lead to emergency service calls.

Water heaters involve gas lines, electrical components, and pressurized tanks. Professional service ensures your system operates safely, reducing the risk of leaks, damage, or potential hazards in your home.

Sediment buildup and worn components can affect the quality of your hot water over time. Professional repairs and maintenance help keep the system clean and operating properly, ensuring the water coming from your taps remains clear, consistent, and suitable for everyday use.

GEM service vehicles parked outside customer home

(833) 222-2953

GEM Technician Explaining Plans to Customer

(833) 222-2953

Types of Water Heaters We Service

If your water heater isn’t working right, we’re here to help get it back on track. Our team is skilled at accurately diagnosing and repairing all types of water systems, ensuring we get your hot water flowing again quickly. 

Plus, if you have an urgent situation, we’re ready to take care of everything and restore your comfort with our emergency plumbing repairs. If your water heater is beyond repair, we provide honest recommendations for installation and water heater replacement to ensure you get the best solution for your home.

Hybrid water heaters combine traditional tank systems with energy-saving heat pump technology, delivering hot water while reducing energy consumption. 

Gas water heaters are popular among many homeowners, providing quick heating and lower operational costs than electric models.

Electric water heaters offer reliable performance and are an ideal choice for homes without access to natural gas, with easy maintenance.

This model stores a large volume of hot water in a tank, ensuring a consistent supply for all your household needs.

These systems heat water as it’s needed, offering energy efficiency and an unlimited hot water supply, ideal for smaller homes or high-demand usage.


What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 9728 reviews
george ward
21 hours ago
Fixed issue immediately. Friendly, helpful. Worth every penny,
Excellent service
Ericksen, and Raymond reviewed my GS system and heat pumps arrived on time and did a thorough check
Ross Cohen
1 day ago
Nick was extremely helpful and honest. I hope Nick will assist during GEMs next visit.
Kat G
1 day ago
Huge appreciations to David squeezing us in on a cold Thursday night so we could get our heat up and running. Professional, prompt, and kind.
BSA
1 day ago
Chris and Baxter did a great job! They were on time, polite, efficient and they cleaned up after themselves. Very satisfied with all the work that we have hired Gem to do. Great company.
Sally Green
2 days ago
Very nice friendly guys new what they were doing explained everything to your company is lucky to have them thanks guys.
John Okeefe
2 days ago
My tech Erickson is a man with a bright future. He was extremely knowledgeable and answered any concerns we had. His experience really showed and recognizing the problem almost immediately.
Diego Grullon
2 days ago
GEM was great! From customer service to Sales Rep to technicians/installers they were professionally friendly, knowledgeable, and on time every time. A bit pricey, but for the piece of mind, I'm very happy with their service. I will definitely keep using them in future if needed. Update: I had an error code on the NEW unit that GEM installed, that GEM could not fix after calling them for a full year. I called another company that took them 20-30 minutes to fix. I WILL NEVER USE GEM AGAIN!!!
Debbie Santos
2 days ago
Joseph was very thorough with my mini split cleaning and was not even bothered by my barking dog.
Fred Mintz
2 days ago
Very professional and gave us all options for our future kitchen
Christine Kirk
2 days ago
Our technicians were very professional. They arrived on time and were very pleasant. They explained everything and explained our options. The work was completed in a timely manner and everything is working perfectly.
Paul Hoyt
2 days ago
serviced our split system in a competent and efficient manner
William Kirk
2 days ago
Easy to work with, they were flexible when I needed to reschedule!
Manny Costa
2 days ago
Orlando and Marcello of GEM Plumbing did a wonderful job of replacing the hot & cold water valves that supply my washing machine. They were polite, quick, and knowledgeable. I would recommend them again.
Eaven though I was very specific what toilet I wanted they put the wrong one in.
Robert McMahan
2 days ago
A huge note of thanks to Chris at Gem. We had issues with out heat and he spent a significant amount of time diagnosing the problems and coming up with a solution. The heat is back on and we are thrilled. Thanks Chris!
Good experience in replacing old AC unit with new. All work was completed and upgrades that were needed. Also offered a payment option for 18 months no interest if paid in full.
Aaron was very nice and knowledgeable very professional. He gave me a lot of good options about my furnace was upfront about the price. I would definitely recommend them.
Larry Waterman
2 days ago
The techs were polite, professional and patiently answered all our questions. They are great representatives for the company!
Karen Fandetti
2 days ago
I was very pleased with my Fall/Winter Furnace inspection. It was very thorough and informative as well.
Ryan and his partner were extremely helpful, efficient, and friendly. I reached out this late morning for an issue with my shower and had it fixed by mid-afternoon.
Suzie Foster
3 days ago
Exceptional service, as always! Jonathan and Shaq were thorough, friendly, kind, and very respectful. They’re coming back tomorrow to do some big projects-We are very grateful for their help!
Sharon Hegburg
3 days ago
David and his partner were fantastic and we have water again and the problems all corrected. Leak in pipe fixed and water tank had a rusted part they replaced.
Arghya Dutta
3 days ago
Kevin was amazing and was very helpful to answer all my questions

Why So Many Homeowners Choose GEM

Inviting someone into your home to repair your water heater is a big decision, and you expect top service and a commitment to customer satisfaction.

You want a team that shows up on time, communicates clearly, and stands behind their work. For generations, homeowners have turned to GEM for dependable service and long-term peace of mind.

GEM has been part of Rhode Island and Southeast Massachusetts for more than 75 years. That longevity reflects trust, consistency, and a deep commitment to the communities we serve. We’re not a pop-up contractor; we’re your neighbors, and we’re here for the long haul.

With more than 700 skilled employees and a fleet of over 500 fully stocked service vehicles, GEM is equipped to respond quickly and complete repairs efficiently. Our size allows us to offer same-day availability in many cases, while still delivering personal, attentive service.

You deserve straightforward answers. We explain your options in plain language and provide upfront pricing before any work begins. Count on us for trusted guidance so you can make the best decision for your home.

At GEM, we focus on lasting solutions. Whether it’s a simple repair or guidance on maintenance through our Home Comfort Club, we’re here to help you protect your system and avoid future problems. Our goal isn’t just to fix today’s issue but to support your home with comprehensive plumbing services for years to come.

GEM Plumbing Heating Cooling u0026amp; Electrical branded technician portrait

(833) 222-2953

customer and technician interaction

Stay Ahead of Repairs With GEM’s Home Comfort Club

Cold showers, unexpected leaks, and last-minute service calls can throw off your entire day.

With the Home Comfort Club from GEM, you can take a proactive approach to protecting your water heater. Regular maintenance helps prevent surprise breakdowns and keeps hot water flowing when you need it most.

Home Comfort Club members receive routine maintenance to catch small issues early, improve efficiency, and extend the life of their water heater. You’ll also enjoy priority service and exclusive savings, giving you added confidence if a repair is ever needed.



Restore reliable hot water in your home.

When your water heater isn’t working properly, fast and dependable repair can make all the difference. GEM provides water heater repair across Rhode Island and Southeast Massachusetts, with experienced technicians ready to diagnose the issue and restore consistent hot water.

Our team arrives prepared to identify the problem, explain your repair options clearly, and complete the work efficiently. Schedule water heater repair with GEM today and get your home back to reliable comfort with hot water you can count on.

GEM technician in front of service truck


Frequently Asked Questions

How Do I Know if My Water Heater Needs Repair or Replacement?

Inconsistent hot water, unusual noises, leaks, or rising energy bills can signal that your water heater needs attention. Many problems can be resolved by replacing worn components and restoring normal operation. If the system is older, requires frequent repairs, or has a tank failure, a water heater replacement may be the more practical long-term solution.

How Quickly Can You Repair My Water Heater?

Losing hot water can disrupt daily routines throughout your home. With more than 500 service vehicles on the road, GEM can often provide same-day service across Rhode Island and Southeast Massachusetts. Fully stocked trucks allow technicians to complete many repairs during the first visit.

What Causes a Water Heater to Stop Producing Hot Water?

Common causes include a failed heating element, thermostat issues, sediment buildup, or problems with the gas or electrical supply. Some of these issues are simple to correct, while others may require replacing internal components. A technician can quickly diagnose the cause and recommend the appropriate repair.

What Should I Do if My Water Heater Stops Working?

Start by checking the breaker panel for electric units or confirming the pilot light is lit on gas systems. If everything appears normal and hot water still isn’t available, professional service is recommended. A technician can inspect the system, diagnose the problem, and restore reliable hot water.

Why Is My Water Heater Making Popping or Banging Noises?

Popping or rumbling sounds are usually caused by sediment collecting at the bottom of the tank. Mineral deposits trap water beneath them, which creates noise as the system heats. Cleaning or flushing the tank can often resolve the issue and improve performance.

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