Outdoor air conditioning condenser unit installed beside brick home

Keeping Your Heat Pump Ready for All Four Seasons

From summer to winter and the seasons in between, your heat pump is hard at work to keep your home safe and comfortable.

At GEM Plumbing & Heating Services, LLC, we understand how important that reliability is. When you have a malfunctioning heat pump, you feel the difference right away. Our experienced heating and cooling technicians diagnose problems quickly and provide professional heat pump repair that restores reliable comfort.

We take the time to understand what you are experiencing, inspect the system thoroughly, and provide clear recommendations to restore reliable performance. Give GEM a call today to schedule a heat pump repair.

(833) 222-2953


Emergency Heat Pump Repairs

When heat pump issues develop, time is of the essence.

A complete loss of warm or cool air, a breakdown in your cooling system, or unusual noises and electrical problems can quickly disrupt comfort in your home. During extreme temperatures, waiting for help is not always an option.

That’s why GEM offers 24-hour emergency heat pump repair service across Rhode Island and Southeastern Massachusetts. Whether your system stops working late at night, on a weekend, or during a holiday, our team is ready to respond. We have a large fleet of fully equipped service vehicles and a team of NATE-certified technicians prepared to restore your comfort as quickly as possible.

(833) 222-2953


Serving You and Your Neighbors

At GEM, we’re never too far away!

We proudly provide dependable heat pump services, including repairs, across Southeastern Massachusetts and Rhode Island, so when your system stops working, help is close by. Whether you live in a busy city, a quiet neighborhood, or a coastal community, our experienced team is ready to restore your comfort quickly and professionally.

For more than 75 years, homeowners throughout New England have trusted GEM as their long-term home service partner. When you need reliable heat pump repair backed by experience, integrity, and a commitment to your comfort, we’re ready to help.

Years in Business

Skilled employees

Emergency Service

Trucks on the Road

GEM technician working on indoor HVAC system with homeowner

(833) 222-2953

Heat Pump Repairs From GEM

There’s usually a sense of panic that comes with heat pump issues.

You have to think through who to call, what’s going on, and how long your home will be uncomfortable while you wait for help. With GEM, you can take a breath. We make the repair process simple, clear, and focused on getting your comfort back fast.

You can book online or call our team. We’ll work to get you scheduled quickly, often with same-day availability.

Heat pumps are complex systems, and symptoms can have more than one cause. Our technicians take the time to inspect the full system so we can fix the real issue, not just the obvious one.

We don’t believe in temporary fixes. We focus on restoring reliable operation and improving energy efficiency, helping you avoid repeat problems and unnecessary energy waste.

Your heat pump has one job: keep your home comfortable year-round. Once repairs are complete, we test operation carefully so you can feel confident moving forward, whether you’re heading into a summer heat wave or a winter cold snap.

Common Signs of Heat Pump Issues

Catching heat pump issues early can prevent disaster.

Some problems are more common than others, and recognizing the warning signs can help you avoid a complete system breakdown, costly repairs, or extended discomfort during extreme temperatures.

If your heat pump is running but your home never seems to reach the desired temperature, something is not operating efficiently. This could point to refrigerant issues, compressor trouble, or airflow restrictions.

A heat pump that turns on and off repeatedly may be struggling to maintain the right temperature. Short cycling can increase energy bills and put unnecessary strain on critical components.

If your utility costs have increased without a clear reason, your heat pump may be losing efficiency and reducing potential energy savings. Worn parts or internal issues can force the system to work harder than it should.

Grinding, rattling, buzzing, or squealing sounds are not normal. Unusual noises often signal loose components, motor problems, or electrical concerns that need professional attention.

While some frost during colder months can be normal, excessive ice buildup may indicate airflow problems, refrigerant issues, or a malfunctioning defrost cycle.

If your thermostat is not communicating properly with the system, or if airflow feels weak from your vents, your heat pump may need adjustment or repair to restore proper performance.

GEM technician interacting with family pets during service call

(833) 222-2953

GEM Technician Explaining Plans to Customer

(833) 222-2953

Proud to be Your Choice for Local Heat Pump Repairs

From Massachusetts to Rhode Island, GEM stands out for our ability to deliver reliable solutions with the care and professionalism homeowners deserve.

We understand that when your heat pump needs repair, you aren’t just looking for a quick fix. You’re looking for a team you can trust in your home.

With online booking and same-day service options, it is easy to get the help you need without unnecessary delays. 

Our highly trained professionals understand the complexities of modern heat pump systems and provide accurate diagnostics and dependable repairs.

We explain what is happening with your system in straightforward terms and provide transparent pricing before any work begins.

Our trucks are stocked with the tools and common parts needed to complete many repairs on the spot, saving you time and frustration.

From repairs and maintenance to future system upgrades, GEM is here to support your home year after year, helping you maintain reliable, energy-efficient comfort in every season.


What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 9486 reviews
Great service.very friend and professional technicians. Customer service is also top notch.
Jason Cinq-Mars
12 hours ago
GEM did a great job with our shower leak, we called and they got us a quick appointment. The technician Nicole was amazing, gave us a worse case scenario but tried the less expensive option and it worked. She was quick efficient and cleaned up the area. Overall a great experience…
Chris Bolanos
14 hours ago
They did a great job! Included me in the whole process and explained everything to me. Thank you!
tracey ott
15 hours ago
We received great service and happy with the results!
I was very pleased with the work that was done. The three techs were very up on my problem. They earned the five stars. Richard Gauthier
Zouhdi Hajjaj
1 day ago
David was professional, pleasant, and efficient.
Laurie Stundis
2 days ago
The technicians were very professional and fixed the issue right away. I would call this company again for sure. Thanks for your great service!
Janice
2 days ago
Steven was professional and was able to fix my heat. I had another worker come 2 days ago to fix the same issue who wasn’t as professional and seemed to be in a rush. Heat did not turn on after he left and I was charged a service fee plus labor and parts. Thankfully I was not charged again.
Kelly N
3 days ago
Great experience.Aiden was amazing.
William Harris
3 days ago
Very pleased with the installation of the two new boilers, a 100,000 btu steam boiler and a forced hot water heater since needing the heating systems separated for my tenants. The crew and management worked together well and strove for customer satisfaction. The crew worked with me addressing issues and worked to resolve all issues. Tim, Tony and Rob, the field supervisors are on the ball and work to resolve all issues both with the boilers and electrical. Roselio, Jacob and Byron are amazing employees and hard workers.
Donna LeBoeuf
3 days ago
He was on time, friendly, cleaned up when he was done. I will use this company again.
Bruce Flint
3 days ago
Furnace replacement. Professional service, friendly, on time.
Lyn Genereux
3 days ago
Awesome teamwork…hard workers…excellent follow through… we expect it will be great going forward…
Dawn Roux
4 days ago
We called with a problem with our well water pressurization tank. They came immediately and were very efficient and friendly.
Theresa Dalomba
4 days ago
The guys were polite efficient and knowledgeable
Bill Boardman
4 days ago
Emanuel came to our home and quickly and professionally installed a new thermostat and fixed the issue with our furnace. He was very friendly, very knowledgeable, and highly competent.
Rose Doherty
4 days ago
Great experience, very professional!
Saved us from having to purchase a new furnace. Your men did a great job thanks
Kevin and his partner were quick and efficient
The technician was great! The scheduling was a bit challenging. I scheduled an appointment with someone in the office then a week later, I got a call indicating that they wouldn’t be able to perform the service. Never told why. I booked another date for service and received a call from the office that the technician wouldn’t be able to make my 4 hour window.
Chris Tice
4 days ago
Finally after 4 years, Jose and Mike were to swap the condensor annd the Super Heat valve. Timely and efficient service they both were very professional Outstanding. The difference is startling. Thank you for facilitating the emergency repair Nate.
Cynthia Devers
4 days ago
We were waiting on a part and it was delivered ( finally) today they adjusted their schedule and were able to install this afternoon. Quick stellar service. Highly recommend
Joe Prata
4 days ago
Fast, friendly, and professional
Joanne Stafford
4 days ago
Bruno and his team were fantastic. They were very professional, respectful and personable. Except for a little noise, you would never kno they were here. Bruno explain everything to me once the job was complete.
Jane Moore
4 days ago
Kevin from Gem Plumbing was here today to do the annual heating system check on our furnace and mini-split systems. He was very thorough in performing all the system checks and cleaning. We are very pleased with his and his partner‘s work ethic and friendly attitude.

We Always Put Your Comfort First

Experience the difference when you choose GEM!

We’ve helped countless customers with their home’s heating and cooling needs over the years, and we’re proud to be the HVAC company that homeowners across Massachusetts and Rhode Island continue to rely on.

From your first call to the final system check, everything we do is designed to make the experience smooth, supportive, and centered around your comfort.

With hundreds of skilled employees and a large fleet on the road each day, we have the resources to respond quickly and serve our communities efficiently.

When you reach out, you speak with a knowledgeable and empathetic team member who takes the time to understand your situation and guide you through the next steps.

Scheduling service is simple. Our easy-to-use online booking system allows you to request an appointment whenever it works best for you.

Beyond heating and cooling, GEM provides plumbing, electrical, and drain services, making us a trusted partner for your entire home. You gain the convenience of one experienced team that understands how all your home systems work together.

GEM Plumbing Heating Cooling u0026amp; Electrical branded technician portrait

(833) 222-2953

customer and technician interaction

Prevent Heat Pump Issues With the Home Comfort Club

Keeping your heat pump running reliably year-round isn’t just about fixing problems when they appear.

GEM’s Home Comfort Club helps homeowners stay ahead of heat pump issues with scheduled tune-ups, professional inspections, and priority service when repairs are needed.

Keeping up on maintenance supports efficient heating, reliable cooling, and overall system performance while extending the life of your equipment. Join GEM’s Home Comfort Club today to keep your heat pump performing at its best.



Schedule Heat Pump Repair with GEM

When your heat pump isn’t maintaining the comfort you expect, prompt service can help restore reliable heating and cooling.

If your system isn’t heating or cooling properly, GEM’s technicians will evaluate the issue and recommend practical solutions to restore dependable performance. Our team works with major heat pump brands and system models, ensuring repairs are handled accurately and efficiently.

With decades of experience and a commitment to clear communication, GEM focuses on repairs that keep your system operating reliably through every season. Schedule your heat pump repair with GEM today and enjoy consistent comfort in your home again.

GEM technician in front of service truck


Frequently Asked Questions About Heat Pump Repair

How Do I Know If My Heat Pump Needs Repair?

If your system is not heating or cooling effectively, is making unusual noises, cycling frequently, or causing higher energy bills, it is time to schedule a professional inspection.

Do You Offer Same-Day Heat Pump Repairs?

Yes. GEM offers same-day availability whenever possible throughout Southeastern Massachusetts and Rhode Island, so you can restore comfort quickly.

Is It Better to Repair or Replace My Heat Pump?

That depends on the age of your system, the cost of repairs, and overall efficiency. Our technicians provide honest recommendations to help you make the best long-term decision for your home, whether that’s fixing the problem at hand or opting for a new heat pump.

How Long Does a Heat Pump Repair Appointment Take?

Many common repairs can be completed in one visit. Our fully stocked service vehicles allow us to resolve many issues without delay.

How Can I Prevent Future Heat Pump Problems?

Routine professional maintenance is the best way to protect your system. Joining the Home Comfort Club ensures your heat pump receives regular care to keep it operating efficiently and reliably in every season.

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