Outdoor air conditioning condenser unit installed beside brick home

Keeping Your Heat Pump Ready for All Four Seasons

From summer to winter and the seasons in between, your heat pump is hard at work to keep your home safe and comfortable.

At GEM Plumbing & Heating Services, LLC, we understand how important that reliability is. When you have a malfunctioning heat pump, you feel the difference right away. Our experienced heating and cooling technicians diagnose problems quickly and provide professional heat pump repair that restores reliable comfort.

We take the time to understand what you are experiencing, inspect the system thoroughly, and provide clear recommendations to restore reliable performance. Give GEM a call today to schedule a heat pump repair.

(833) 222-2953


Emergency Heat Pump Repairs

When heat pump issues develop, time is of the essence.

A complete loss of warm or cool air, a breakdown in your cooling system, or unusual noises and electrical problems can quickly disrupt comfort in your home. During extreme temperatures, waiting for help is not always an option.

That’s why GEM offers 24-hour emergency heat pump repair service across Rhode Island and Southeastern Massachusetts. Whether your system stops working late at night, on a weekend, or during a holiday, our team is ready to respond. We have a large fleet of fully equipped service vehicles and a team of NATE-certified technicians prepared to restore your comfort as quickly as possible.

(833) 222-2953


Serving You and Your Neighbors

At GEM, we’re never too far away!

We proudly provide dependable heat pump services, including repairs, across Southeastern Massachusetts and Rhode Island, so when your system stops working, help is close by. Whether you live in a busy city, a quiet neighborhood, or a coastal community, our experienced team is ready to restore your comfort quickly and professionally.

For more than 75 years, homeowners throughout New England have trusted GEM as their long-term home service partner. When you need reliable heat pump repair backed by experience, integrity, and a commitment to your comfort, we’re ready to help.

Years in Business

Skilled employees

Emergency Service

Trucks on the Road

GEM technician working on indoor HVAC system with homeowner

(833) 222-2953

Heat Pump Repairs From GEM

There’s usually a sense of panic that comes with heat pump issues.

You have to think through who to call, what’s going on, and how long your home will be uncomfortable while you wait for help. With GEM, you can take a breath. We make the repair process simple, clear, and focused on getting your comfort back fast.

You can book online or call our team. We’ll work to get you scheduled quickly, often with same-day availability.

Heat pumps are complex systems, and symptoms can have more than one cause. Our technicians take the time to inspect the full system so we can fix the real issue, not just the obvious one.

We don’t believe in temporary fixes. We focus on restoring reliable operation and improving energy efficiency, helping you avoid repeat problems and unnecessary energy waste.

Your heat pump has one job: keep your home comfortable year-round. Once repairs are complete, we test operation carefully so you can feel confident moving forward, whether you’re heading into a summer heat wave or a winter cold snap.

Common Signs of Heat Pump Issues

Catching heat pump issues early can prevent disaster.

Some problems are more common than others, and recognizing the warning signs can help you avoid a complete system breakdown, costly repairs, or extended discomfort during extreme temperatures.

If your heat pump is running but your home never seems to reach the desired temperature, something is not operating efficiently. This could point to refrigerant issues, compressor trouble, or airflow restrictions.

A heat pump that turns on and off repeatedly may be struggling to maintain the right temperature. Short cycling can increase energy bills and put unnecessary strain on critical components.

If your utility costs have increased without a clear reason, your heat pump may be losing efficiency and reducing potential energy savings. Worn parts or internal issues can force the system to work harder than it should.

Grinding, rattling, buzzing, or squealing sounds are not normal. Unusual noises often signal loose components, motor problems, or electrical concerns that need professional attention.

While some frost during colder months can be normal, excessive ice buildup may indicate airflow problems, refrigerant issues, or a malfunctioning defrost cycle.

If your thermostat is not communicating properly with the system, or if airflow feels weak from your vents, your heat pump may need adjustment or repair to restore proper performance.

GEM technician interacting with family pets during service call

(833) 222-2953

GEM Technician Explaining Plans to Customer

(833) 222-2953

Proud to be Your Choice for Local Heat Pump Repairs

From Massachusetts to Rhode Island, GEM stands out for our ability to deliver reliable solutions with the care and professionalism homeowners deserve.

We understand that when your heat pump needs repair, you aren’t just looking for a quick fix. You’re looking for a team you can trust in your home.

With online booking and same-day service options, it is easy to get the help you need without unnecessary delays. 

Our highly trained professionals understand the complexities of modern heat pump systems and provide accurate diagnostics and dependable repairs.

We explain what is happening with your system in straightforward terms and provide transparent pricing before any work begins.

Our trucks are stocked with the tools and common parts needed to complete many repairs on the spot, saving you time and frustration.

From repairs and maintenance to future system upgrades, GEM is here to support your home year after year, helping you maintain reliable, energy-efficient comfort in every season.


What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 8747 reviews
Anthony was exceptional. He explained everything to me prior to repair. Repaired everything carefully and neatly done. Cleaned everything when done. GREAT JOB!!
Very thorough, efficient and courteous! Chris was extremely professional in completing my AC system maintenance. Thank you for a great job!
. GEM came for heat pump ac semi annual maintenance
As always very pleased to have GEM for all of my plumbing and electrical needs!
Thank you GEM
Was very impressed with Gems
Tech who was able to repair our AC units during our first real heat wave.
Hope to do business with Gem at our new home soon
Thomas from GEM came out today for my annual air-conditioning service, and I couldn’t be more impressed. He performed a thorough inspection, topped off all the necessary fluids, checked and adjusted my filters, and made sure everything was running smoothly and efficiently.

What really went above and beyond was that he noticed a hornets’ nest growing next to my air-conditioning unit and took care of it for me on the spot. That was something I hadn’t even realized needed attention, and it saved me from a potentially unpleasant surprise later on!

Thomas was professional, knowledgeable, and incredibly helpful throughout the entire visit. It’s rare to find someone who pays such close attention to the details and takes such pride in their work. GEM is fortunate to have him on their team. Thank you, Thomas, for the outstanding service!
Technicians were highly qualified. Very knowledgeable and professional. Respectful towards me and my home. Completed installation with in timeframe and cleaned up the areas they worked in. My issue is with whoever issued the system’s equipment. After 6 hours of working the technicians discovered they had been given the wrong system until! Resulting in them having to return for another 6 hour work day! This resulted in an additional day of inconvenience for myself and my family. No one from the Gem administration/management team has contacted me to apologize or offer reconciliation. I am happy with the product and the performance of the technical staff. But not with the treatment from management.
We had a tree branch fall and take out all of our electric equipment. GEM answered immediately and got someone out quickly. Mike Alberto got the job done quickly and explained everything as he went along. Great job!
I would recommend Corey Mayo for his expertise and would love to take his service again when needed
Above and beyond. John was extremely helpful.
Wonderful from start to finish! On time, great communication and follow-up, professional, clean and courteous. I’m very happy with Gem and my heat pumps! Highly recommend!
GEM came through in a very stressful situation. Having a sewer pipe collapse is a homeowner nightmare! They arranged everything from permitting to repair. The technicians were so professional. Johnathan was great!
Thank you for the work at our home. We appreciate you working through the issue until full resolution. Great work!
Marcello and his partner did a great job fixing a burst pipe that was behind a wall and difficult to access. They did a meticulous job.
Douglas was great! Explained conditions of units and recommendations for upkeep!
Updated: Today, we had an issue with a complete drain clog. GEM responded within hours, and fixed the problem. Once again, a great consumer experience.

We've relied on GEM for our plumbing needs for nearly 20 years. This week, they replaced the lead pipe bringing water into our home, a major project. GEM coordinated with city permit and water authorities, and got the job done in less than a day. Quick response, friendly competent technicians. A great experience.
Steve Gray and Nem were the best! They were extremely professional, efficient and knowledgeable. Great service!
GEM work withe to provide a very positive outcome to my problem. Great customer service and very patient with an upset customer.
Isaac was here today to do the yearly maintenance on our generator. He was courteous, professional and explained everything very clearly.
Fast and efficient work and John was very friendly.
Professional and willing to spend time working on an issue.we will need additional tests to remedy the situation.
William Monterio and his coworker did a fantastic job assisting our family. We had a big job! They did so well. They were skilled and professional. We are thankful we called Gem because we knew you would have the tools we needed for a successful repair. Thank you!
The technician did a great job!
Very satisfied with the work .
The technician was pleasant and respectful of my home.
This is the company for you. All your services. Tyler was on time. Diagnostic completed. Problem solved. Personal service isnt easy to come by these days. So dont hesitate to call Gem !!
This was an emergency situation on a 50 + year old toilet Extremely happy with the work. Gem is my new Plummer
Brody and Nick We’re both excellent! They Fix our air conditioner rapidly, and also told the part that was likely to fail and got everything fixed right away. They also had everything they needed on their truck, which is very helpful because often in these kinds of repair people forget to stock their truck And then you have to Take a second day off of work! They were excellent!

We Always Put Your Comfort First

Experience the difference when you choose GEM!

We’ve helped countless customers with their home’s heating and cooling needs over the years, and we’re proud to be the HVAC company that homeowners across Massachusetts and Rhode Island continue to rely on.

From your first call to the final system check, everything we do is designed to make the experience smooth, supportive, and centered around your comfort.

With hundreds of skilled employees and a large fleet on the road each day, we have the resources to respond quickly and serve our communities efficiently.

When you reach out, you speak with a knowledgeable and empathetic team member who takes the time to understand your situation and guide you through the next steps.

Scheduling service is simple. Our easy-to-use online booking system allows you to request an appointment whenever it works best for you.

Beyond heating and cooling, GEM provides plumbing, electrical, and drain services, making us a trusted partner for your entire home. You gain the convenience of one experienced team that understands how all your home systems work together.

GEM Plumbing Heating Cooling u0026amp; Electrical branded technician portrait

(833) 222-2953

customer and technician interaction

Prevent Heat Pump Issues With the Home Comfort Club

Keeping your heat pump running reliably year-round isn’t just about fixing problems when they appear.

GEM’s Home Comfort Club helps homeowners stay ahead of heat pump issues with scheduled tune-ups, professional inspections, and priority service when repairs are needed.

Keeping up on maintenance supports efficient heating, reliable cooling, and overall system performance while extending the life of your equipment. Join GEM’s Home Comfort Club today to keep your heat pump performing at its best.



Schedule Heat Pump Repair with GEM

When your heat pump isn’t maintaining the comfort you expect, prompt service can help restore reliable heating and cooling.

If your system isn’t heating or cooling properly, GEM’s technicians will evaluate the issue and recommend practical solutions to restore dependable performance. Our team works with major heat pump brands and system models, ensuring repairs are handled accurately and efficiently.

With decades of experience and a commitment to clear communication, GEM focuses on repairs that keep your system operating reliably through every season. Schedule your heat pump repair with GEM today and enjoy consistent comfort in your home again.

GEM technician in front of service truck


Frequently Asked Questions About Heat Pump Repair

How Do I Know If My Heat Pump Needs Repair?

If your system is not heating or cooling effectively, is making unusual noises, cycling frequently, or causing higher energy bills, it is time to schedule a professional inspection.

Do You Offer Same-Day Heat Pump Repairs?

Yes. GEM offers same-day availability whenever possible throughout Southeastern Massachusetts and Rhode Island, so you can restore comfort quickly.

Is It Better to Repair or Replace My Heat Pump?

That depends on the age of your system, the cost of repairs, and overall efficiency. Our technicians provide honest recommendations to help you make the best long-term decision for your home, whether that’s fixing the problem at hand or opting for a new heat pump.

How Long Does a Heat Pump Repair Appointment Take?

Many common repairs can be completed in one visit. Our fully stocked service vehicles allow us to resolve many issues without delay.

How Can I Prevent Future Heat Pump Problems?

Routine professional maintenance is the best way to protect your system. Joining the Home Comfort Club ensures your heat pump receives regular care to keep it operating efficiently and reliably in every season.

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