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Fixing Frozen Pipe Issues in Rhode Island, Massachusetts, and Connecticut Since 1949

Winters in New England can be beautiful but brutal.

Freezing temperatures may bring beautiful snow, but can also put your home’s plumbing at serious risk. When pipes freeze, pressure builds quickly—often leading to cracks or bursts that can cause extensive water damage in minutes.

GEM Plumbing & Heating Services, LLC, provides fast, professional frozen pipe services backed by decades of experience, licensed technicians, and a large fleet ready to respond quickly across Rhode Island, Massachusetts and Connecticut.

With same-day availability, 24-hour emergency service, and fully stocked trucks to complete repairs on the spot, GEM helps restore your plumbing and protect your home without unnecessary delays. Call now to get help on the way.

(833) 222-2953


24/7 Emergency Frozen Pipe Repair When You Need It Most

When a pipe freezes, every minute matters.

GEM provides 24/7 emergency service across Rhode Island, Southeast Massachusetts and Connecticut, so you can get immediate help no matter when a frozen pipe problem occurs. When you call, you’ll reach a live, empathetic team member who understands the urgency and works quickly to dispatch assistance.

You won’t be left waiting for help to arrive. GEM sends experienced technicians in fully stocked service trucks, ready to locate frozen sections, safely thaw pipes, and complete repairs on the spot whenever possible. With fast response times, clear communication, and around-the-clock availability, you can move forward knowing your home is in capable hands.

(833) 222-2953


Helping You Recover Quickly and Completely

A frozen or burst pipe can leave your home feeling disrupted and you feeling overwhelmed in an instant.

GEM helps you take control and move forward with confidence. From the first call to the final walkthrough, GEM focuses on restoring not just your plumbing, but your sense of comfort and security. We assess the situation carefully, explain your options clearly, and guide you through the next steps so you always know what to expect.

Our goal is simple: help you get back to normal as quickly and smoothly as possible. GEM’s experienced team works efficiently to repair damage, protect your home from further issues, and ensure your plumbing system is functioning properly again. With trusted expertise and a customer-first approach, we help turn a stressful situation into a fresh start so you can feel at ease in your home once more.

Years in Business

Skilled employees

Emergency Service

Trucks on the Road

GEM technician working on indoor HVAC system with homeowner

(833) 222-2953

Fast, Simple Steps to Fix Frozen Pipes

When frozen pipes disrupt your home, getting the right help should feel simple and stress-free.

GEM makes the process easy so you can focus on protecting your home and family.

Reach out in the way that works best for you. Call our friendly team or schedule service through our convenient online booking system. You’ll connect with a real person who understands the urgency and is ready to help.

Let us know if you’ve noticed reduced water flow, visible frost on pipes, unusual noises, or signs of a leak. The more details you provide, the better we can prepare.

Get fast, professional service. We’ll dispatch a skilled technician in a fully stocked service truck, ready to diagnose the issue and begin repairs right away.

After restoring your pipes, we’ll explain what was done, answer your questions, and offer guidance to help prevent future freezing so you can enjoy lasting comfort and peace of mind.

Signs of Frozen Pipes

Frozen pipes don’t always announce themselves right away, but your home will usually give you clues.

Knowing what to look for can help you act quickly and prevent serious water damage. If you spot any of these signs over the winter, give us a call right away for frozen pipe repair services.

For pipes that are exposed, such as those under sinks, you may be able to see frost accumulate on the exterior of the pipe. This is often a warning sign that the pipe is frozen.

Pipes only freeze when the outside temperature is well below freezing. When the outside temperature is below 32 degrees Fahrenheit, you should begin to take precautions to prevent vulnerable pipes from freezing.

If you turn on the faucet and no water comes out, this could be a sign that your pipe is frozen. If you turn on a tap and only a trickle comes out, ice may be blocking the flow inside the pipe, even if it isn’t fully frozen yet.

Banging, clanking, or whistling sounds when you turn on a faucet can signal restricted water flow caused by ice inside the line.

Ice expands inside pipes. That pressure can cause the pipe to swell, split, or crack. If you notice any visible damage, it’s important to act quickly before the pipe bursts.

If a frozen pipe has already cracked, you might see water stains on ceilings or walls, peeling paint, warped flooring, or unexplained puddles. This is a sign that the issue has escalated and needs immediate professional attention.

GEM service vehicles parked outside customer home

(833) 222-2953

GEM Technician Explaining Plans to Customer

(833) 222-2953

How We Fix Frozen Pipes

The right frozen pipe repair depends on the extent of the damage.

GEM takes a careful, step-by-step approach to address frozen pipes and restore your plumbing safely and protect your home from further issues.

If the pipe is frozen but hasn’t burst, we use professional-grade equipment to safely and gradually thaw the blockage. This helps restore water flow while minimizing the risk of cracks caused by sudden temperature changes. 

Once water flow is restored, we thoroughly inspect the pipe and surrounding areas for hidden cracks or weak spots. Freezing temperatures can compromise pipe integrity, so we make sure no small issue turns into a bigger problem later.

If a section of pipe has cracked or split, we perform precise repairs to restore strength and function. Our fully stocked service trucks allow us to complete most repairs on the spot, saving you time and stress.

In cases where damage is extensive or pipes are outdated, replacing the affected section may be the safest long-term solution. We’ll explain your options clearly and help you choose the right path forward for your home.

After repairs are complete, we look ahead. That may include adding insulation, sealing drafts near plumbing lines, and insulating exposed pipes to reduce the risk of future freezing. We’ll also share practical tips to help keep your pipes protected during the next cold snap.


What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 9624 reviews
Dale Abbott
16 hours ago
Great job. They know their “stuff”!
Blake Laverdiere
20 hours ago
We had an emergency service performed on Saturday, the technician Chris was professional and talked me through everything he was doing. I’d rate his overall work on a scale of 1-10 as over 10 because he was that awesome. What gets me is the pricing of the service. As I mentioned it was an emergency, and as the customer I want an itemized breakdown of parts and labor. I just called GEM and they mentioned they do not provide that. I will continue to call until I get the satisfaction I want on full disclosure of MY billing statement the was paid for in FULL by MYSELF. I know GEM reads these reviews and I want my fully itemized bill for services rendered.
Rachelle St Pierre
20 hours ago
Very satisfied with the service
Bill Cater
20 hours ago
The GEM team, Richard (Rickey) and Gabriel along with the electrician were extremely professional. They cleaned up the entire work site with great care to ensure no dirt was left behind. Xavier was outstanding during the service call. happy and highly recommend.
Alyssa Nguyen
20 hours ago
Josue & Mike were the two technicians that came and did the work for our home. They were absolutely amazing and did an amazing job! Took their time to make sure everything was done right.
We were not getting heat from our boiler. It was old and not working properly. Richard walked us through a new boiler purchased. Thanks.
Stephen Pratt
23 hours ago
Kevin did a great job and explained everything he did to my boiler
Carol Ferrera
23 hours ago
Great job! The technicians are kind, courteous, professional and knowledgeable. Thank you!!
Dominic Pisano
23 hours ago
Love GEM Plumbing. By far the best in RI. Ethan came by and did an inspection of the heating system and answered all questions. Service is top notch!
Patrick White
23 hours ago
Very professional and great work
Cindy Olivet
24 hours ago
Great Electrical & Plumbing teams , very polite, friendly, & exceptional work done . Will continue recommending Gem generators to more friends & family 👍🥰‼️ Thanks again, Cindy & Lou Olivet
Bryan Evans
1 day ago
Corey was very professional and quick with the maintenance work I got done. Looking forward to coming back to Gem!
Lisa Hermenau
1 day ago
Chen and Jacob were EXCELLENT!!
John mathias
1 day ago
The tech was professional and courteous.
Dennis Kelley
1 day ago
Both technicians were very informative and knowledgeable about the situation with our electrical service.
THOMAS
1 day ago
Update, The President of the Comapny Jeff, Stepped up and helped me get a maintenance plan. He also comped me $250 on getting the part replaced. We had a long discussion he understands my complaints. Says he plans on addressing them with his team. I normally would not do a negative review. Two years ago I had Gem install a $15,000 heating and hot water system. Within six months it was leaking and I called them for the warranty service. I was told the water was coming in through the walls and that the leak from the pipe was superficial. I have not had water in my basement since they stopped the leak but I paid the $150 rollout fee as they were good to me when they installed the product. Then they came out last year because my heat wasn’t working and we’re here for five minutes. Fix the problem and left said it was a switch issue. I had the same issue this year called them. I was told it was going to be a warranty issue and that they would be there between 12 and four. At 4:20 I called them and they said they were having a little bit of a delay and that they would be out soon. It didn’t arrive until 7:37 PM When they arrived, they said that it would be $150 rollout fee plus a diagnostic fee for them to check what’s wrong. I told them that I was told it would be a warranty service. They said that the warranty was only for a year and they don’t know why that was told to me. I called the office and complained talk to somebody who said they would talk to a supervisor and they understand my complaint and that yes they warranty is only for a year. I explained that I paid for a home warranty and I would not have had them come out if I was going to have to pay anything. They said they would have a supervisor call me then either that night or the next day and they still have still haven’t called me and it’s been four days. I called them yesterday to see if I could speak to somebody again and they said they would have somebody call me again. Nobody called. I myself have figured out kind of what From using AI and trial and error. The issue I have is they were fine when I was paying them the $15,000 to install the system. Didn’t stand by their warranty when it was clearly a pipe leak that caused the water in my basement. They made up a story about it being through my walls. Then when I was told it would be a warranty issue and mistake by their own person, they tried to charge me over $300 before doing any work to the product. You’re very cautious using them as they have a very good name, but that’s about it
Good service on time
CARL ZOUBRA
1 day ago
Kevin arrived; assessed the situation and fixed the problem within ten minutes. Great job.
De tennis and try he guys did an amazing job on my furnace and water tank
Mike Cullen
2 days ago
Richard was very responsive to our needs, promptly diagnosing our issue, and getting the right people to address our issue! Greatly appreciate the prompt and courteous service! Also, Kyle did a great job with electrical work!
Jay Cannon
2 days ago
The technician, Joan, was courteous and informative. Gave me several tips to ensure reliable operation of the HVAC system.
Stephen Whalen
2 days ago
Technician Ethan was very thorough and explained everything.
Margie Downes
2 days ago
Jeff made my inspection very easy. Great because the location was out of town and we were able to make it work when I could not be there. Thanks, Jeff!
David was fantastic! He was kind, worked quickly and was so helpful to us when our water heater broke. Highly recommend!
Repaired in an emergency situation. Work Was done well and timely.


Tips for Preventing Frozen Pipes

A little preparation can make a big difference when temperatures drop.

Frozen pipes are often preventable with simple steps that protect vulnerable areas of your home and keep water moving safely through your plumbing system.

Open a faucet and allow a very small trickle of cold water to run–this helps keep the water moving in your pipes and prevents a freeze.

Keep warm air circulating around your pipes. Consider opening the doors to the under-sink cabinet to promote the flow of warm air. Place a small fan near your pipes and cabinets to keep air moving.

Make sure basement doors, windows, and crawl spaces are properly sealed and insulated. In colder areas of your home, consider installing storm windows and/or protective plastic covers.

Drain out your sprinkler system before the winter season, and make sure you disconnect and drain all outdoor hoses and water spigots. Insulate your external and/or exposed pipes further to protect them from the elements.

GEM Plumbing Heating Cooling u0026amp; Electrical branded technician portrait

(833) 222-2953

customer and technician interaction

Your Home’s Best Defense Against the Unexpected

Protect your home year-round with priority service and built-in savings.

GEM’s Home Comfort Club helps you stay ahead of unexpected issues with priority scheduling and a 24-hour emergency service guarantee, so you’re never left waiting when problems arise.

Members also receive valuable discounts on services and repairs, along with ongoing maintenance that helps prevent breakdowns, extend the life of your home’s systems, and keep everything running reliably.



Schedule Frozen Pipe Repair with GEM Today

Get fast, reliable help before frozen pipes turn into costly damage.

Frozen pipe issues can escalate quickly, leading to water damage and major disruptions if not addressed right away. Taking action early helps protect your home and restore your plumbing system before the problem worsens.

GEM is ready to respond with experienced technicians, fully stocked service trucks, and fast scheduling. Call now or book online to get your frozen pipe repair handled quickly and with confidence.

GEM technician in front of service truck


Frequently Asked Questions About Frozen Pipe Repair

What Should I Do if I Think My Pipes Are Frozen?

If you suspect a frozen pipe, act quickly. Turn off the water supply to your home to reduce the risk of flooding if the pipe bursts. Avoid using open flames or high heat to thaw pipes, as this can cause damage or create a fire hazard. Then call GEM right away.

Can Frozen Pipes Burst Even if I Don’t See Ice?

Yes, ice can form inside the pipe where you can’t see it, especially within walls or underground. As water freezes, it expands and creates pressure that can cause the pipe to crack or burst. You may not notice a problem until the ice thaws and water begins leaking.

How Long Does It Take to Repair Frozen Pipes?

Repair time depends on the extent of the freeze and whether the pipe has burst. In many cases, GEM can safely thaw a pipe and complete minor repairs in a single visit. If there’s significant damage, we’ll explain the next steps clearly and work efficiently to restore your plumbing as quickly as possible.

Are Certain Areas of My Home More at Risk for Frozen Pipes?

Yes. Pipes located in unheated spaces such as basements, crawl spaces, attics, garages, and exterior walls are more vulnerable during cold weather. Outdoor spigots and irrigation systems are also common trouble spots. Taking preventative measures in these areas can significantly reduce your risk.

Will Frozen Pipes Fix Themselves When Temperatures Rise?

While ice may eventually melt as temperatures warm up, that doesn’t mean the problem is resolved. Freezing can weaken pipes and create small cracks that worsen over time. It’s important to have your plumbing inspected to ensure everything is intact and functioning properly.