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Fixing Frozen Pipe Issues in Rhode Island and Massachusetts Since 1949

Winters in New England can be beautiful but brutal.

Freezing temperatures may bring beautiful snow, but can also put your home’s plumbing at serious risk. When pipes freeze, pressure builds quickly—often leading to cracks or bursts that can cause extensive water damage in minutes.

GEM Plumbing & Heating Services, LLC, provides fast, professional frozen pipe services backed by decades of experience, licensed technicians, and a large fleet ready to respond quickly across Rhode Island and Massachusetts.

With same-day availability, 24-hour emergency service, and fully stocked trucks to complete repairs on the spot, GEM helps restore your plumbing and protect your home without unnecessary delays. Call now to get help on the way.

(833) 222-2953


24/7 Emergency Frozen Pipe Repair When You Need It Most

When a pipe freezes, every minute matters.

GEM provides 24/7 emergency service across Rhode Island and Southeast Massachusetts, so you can get immediate help no matter when a frozen pipe problem occurs. When you call, you’ll reach a live, empathetic team member who understands the urgency and works quickly to dispatch assistance.

You won’t be left waiting for help to arrive. GEM sends experienced technicians in fully stocked service trucks, ready to locate frozen sections, safely thaw pipes, and complete repairs on the spot whenever possible. With fast response times, clear communication, and around-the-clock availability, you can move forward knowing your home is in capable hands.

(833) 222-2953


Helping You Recover Quickly and Completely

A frozen or burst pipe can leave your home feeling disrupted and you feeling overwhelmed in an instant.

GEM helps you take control and move forward with confidence. From the first call to the final walkthrough, GEM focuses on restoring not just your plumbing, but your sense of comfort and security. We assess the situation carefully, explain your options clearly, and guide you through the next steps so you always know what to expect.

Our goal is simple: help you get back to normal as quickly and smoothly as possible. GEM’s experienced team works efficiently to repair damage, protect your home from further issues, and ensure your plumbing system is functioning properly again. With trusted expertise and a customer-first approach, we help turn a stressful situation into a fresh start so you can feel at ease in your home once more.

Years in Business

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GEM technician working on indoor HVAC system with homeowner

(833) 222-2953

Fast, Simple Steps to Fix Frozen Pipes

When frozen pipes disrupt your home, getting the right help should feel simple and stress-free.

GEM makes the process easy so you can focus on protecting your home and family.

Reach out in the way that works best for you. Call our friendly team or schedule service through our convenient online booking system. You’ll connect with a real person who understands the urgency and is ready to help.

Let us know if you’ve noticed reduced water flow, visible frost on pipes, unusual noises, or signs of a leak. The more details you provide, the better we can prepare.

Get fast, professional service. We’ll dispatch a skilled technician in a fully stocked service truck, ready to diagnose the issue and begin repairs right away.

After restoring your pipes, we’ll explain what was done, answer your questions, and offer guidance to help prevent future freezing so you can enjoy lasting comfort and peace of mind.

Signs of Frozen Pipes

Frozen pipes don’t always announce themselves right away, but your home will usually give you clues.

Knowing what to look for can help you act quickly and prevent serious water damage. If you spot any of these signs over the winter, give us a call right away for frozen pipe repair services.

For pipes that are exposed, such as those under sinks, you may be able to see frost accumulate on the exterior of the pipe. This is often a warning sign that the pipe is frozen.

Pipes only freeze when the outside temperature is well below freezing. When the outside temperature is below 32 degrees Fahrenheit, you should begin to take precautions to prevent vulnerable pipes from freezing.

If you turn on the faucet and no water comes out, this could be a sign that your pipe is frozen. If you turn on a tap and only a trickle comes out, ice may be blocking the flow inside the pipe, even if it isn’t fully frozen yet.

Banging, clanking, or whistling sounds when you turn on a faucet can signal restricted water flow caused by ice inside the line.

Ice expands inside pipes. That pressure can cause the pipe to swell, split, or crack. If you notice any visible damage, it’s important to act quickly before the pipe bursts.

If a frozen pipe has already cracked, you might see water stains on ceilings or walls, peeling paint, warped flooring, or unexplained puddles. This is a sign that the issue has escalated and needs immediate professional attention.

GEM service vehicles parked outside customer home

(833) 222-2953

GEM Technician Explaining Plans to Customer

(833) 222-2953

How We Fix Frozen Pipes

The right frozen pipe repair depends on the extent of the damage.

GEM takes a careful, step-by-step approach to address frozen pipes and restore your plumbing safely, and protect your home from further issues.

If the pipe is frozen but hasn’t burst, we use professional-grade equipment to safely and gradually thaw the blockage. This helps restore water flow while minimizing the risk of cracks caused by sudden temperature changes. 

Once water flow is restored, we thoroughly inspect the pipe and surrounding areas for hidden cracks or weak spots. Freezing temperatures can compromise pipe integrity, so we make sure no small issue turns into a bigger problem later.

If a section of pipe has cracked or split, we perform precise repairs to restore strength and function. Our fully stocked service trucks allow us to complete most repairs on the spot, saving you time and stress.

In cases where damage is extensive or pipes are outdated, replacing the affected section may be the safest long-term solution. We’ll explain your options clearly and help you choose the right path forward for your home.

After repairs are complete, we look ahead. That may include adding insulation, sealing drafts near plumbing lines, and insulating exposed pipes to reduce the risk of future freezing. We’ll also share practical tips to help keep your pipes protected during the next cold snap.


What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 9321 reviews
Robert Insley
16 hours ago
Very quick but complete exam of a/c . I wish they would leave a comprehensive review that I could read. Not sure what OK means as a review.
We had a new furnace and water heater installed. The team came when promised and even early, were polite, did a great job, and cleaned up perfectly. GEM’s price was very competitive and the interval to do the work was 4 days as opposed to a month with other vendors. We were very pleased!
I can't believe how impressed I was with Gem and the entire experience. The install team was at my house every day by 8:30am and finished a half day before I expected them to. My sibling had the mini splits installed last year with the same results. I would highly recommend Gem for installation of new mini splits. Thank you to Roselio and Andrew.
Laura Carbone
1 day ago
The team I had was professional & friendly. Answered any questions I had along with explaining options.
Allan Alarie
1 day ago
Appreciate fast response to my leaking water heater problem. That ware heater was 13 years old and beyond repair. GEM techs installed a new replacement in the same day. That’s really great service. Thank you GEM.
Mike Medeiros
1 day ago
Couple of guys came and checked the system made sure everything was working kind and courteous.. explain how to operate the HVAC system with the controller.. appreciate the service.
Ann Frenette
1 day ago
Mike was totally professional and friendly he did a great job cleaned up and everything looks great!!
Timely service and plus John was very polite and knowledgeable
Kevin was great! Very professional and knowledgeable. Highly recommend.
August 27 2025 . Another excellent yearly electrical plumbing , & heating checkup by Eric Governo , Brody Lott , Aiden Cunningham and crew. Thanks! Aug 2025 – Excellent service by Jacob and his coworker . Yearly maintenance on our Generator . Great service as always . Routine maintenance appointment for our boiler . Highly recommended . 2025- same great service for our routine maintenance for our central air unit. May 14, 2026 – great yearly central air maintence by Joe and Anthony . Professional and helpful explaining the inspection they preformed August -18 2026 – we had our yearly maintence for our generator . Aiden was the Gem tech that came out and did the yearly maintence. Aiden was excellent answering all my questions regarding the generator . Was a pleasure having Aiden serviced our yearly generator maintenance
Joseph Daly
2 days ago
John did a great job. He was very professional and helpful. The office was great in keeping us apprised of the technician’s arrival.
Greg O. Ohadoma
2 days ago
Highly recommend!
Robert
2 days ago
Eric was very knowledgeable and helpful. I would recommend him to anyone! He helped diagnose my Generac generator fuel line size.
Katie Fick
2 days ago
Fantastic walkthrough of new house to discuss possible plumbing needs. The guys were Informative, helpful, even educational! Clearly know their stuff, and very nice. They even automatically helped my older mom take a few tricky steps up uneven ground! 5 stars ⭐️
Donald Dos Vais
2 days ago
If l owned a business l’d hire Tom in a New York minute!!
WiseOldOwl2
2 days ago
The service I've received from GEM is second to none. They arrive on time, do a great job and answer all questions with patience and knowledge.
Luis was great! Extremely knowledgeable and improved our airflow in our home.
Lisa Boiani
3 days ago
Randy fixed my stairs and 2 guys came and fixed the condensation pipe. All the guys did great work. All my problems are solved.
Sarah Mazza
3 days ago
When our HVAC gave up the ghost last week, I was panicked about having to go without air conditioning for these 80 degree weeks indoors with our two small children and dog. GEM got out for an estimate super fast and was able to book us for system replacement four days later – other companies were scheduling an estimate until three weeks out! Service was quick and efficient, the installers were knowledgeable and kind, and were more than satisfied with the work completed. Thanks, GEM!
barryblackusa
3 days ago
Wehad a leak in the feed tube going into our toilet. It leajed down through the ceiling into our kitchen. I called GEM and they sent technicians right out to fix the problem. The technicians arrived, assessed the problem and gave us a very reasonable quote. The technician also noriced veteran plates on my car and applied a 10% discount! They fixed rhe priblem, noticed that the feed tubes to my sink didn't look good and correctex them as well. Both texhnicians were very personable and kind. They helped lower our anxiety as well. Great experience! Highly recommend GEM plumbing!
John Condon
3 days ago
Highly professional and courteous. Communicated well from start to finish. There was a problem securing proper supplies which they diligently worked through.
Denise Roche
3 days ago
Erikson and Dimitrius were very professional. They were clean , respectful of my property, and knowledgeable!
Mo Mo
3 days ago
Luis & Edwin were very courteous and completed a very thorough maintenance inspection and cleaning of my A/C system. I’m always impressed by the explanations provided by GEM techs!
Dave Vreeland
3 days ago
Rick was awesome an amazing quickly got our AC system up and running.
marion slade
4 days ago
I was able to get my garbage disposal switched out same morning great customer service


Tips for Preventing Frozen Pipes

A little preparation can make a big difference when temperatures drop.

Frozen pipes are often preventable with simple steps that protect vulnerable areas of your home and keep water moving safely through your plumbing system.

Open a faucet and allow a very small trickle of cold water to run–this helps keep the water moving in your pipes and prevents a freeze.

Keep warm air circulating around your pipes. Consider opening the doors to the under-sink cabinet to promote the flow of warm air. Place a small fan near your pipes and cabinets to keep air moving.

Make sure basement doors, windows, and crawl spaces are properly sealed and insulated. In colder areas of your home, consider installing storm windows and/or protective plastic covers.

Drain out your sprinkler system before the winter season, and make sure you disconnect and drain all outdoor hoses and water spigots. Insulate your external and/or exposed pipes further to protect them from the elements.

GEM Plumbing Heating Cooling u0026amp; Electrical branded technician portrait

(833) 222-2953

customer and technician interaction

Your Home’s Best Defense Against the Unexpected

Protect your home year-round with priority service and built-in savings.

GEM’s Home Comfort Club helps you stay ahead of unexpected issues with priority scheduling and a 24-hour emergency service guarantee, so you’re never left waiting when problems arise.

Members also receive valuable discounts on services and repairs, along with ongoing maintenance that helps prevent breakdowns, extend the life of your home’s systems, and keep everything running reliably.



Schedule Frozen Pipe Repair with GEM Today

Get fast, reliable help before frozen pipes turn into costly damage.

Frozen pipe issues can escalate quickly, leading to water damage and major disruptions if not addressed right away. Taking action early helps protect your home and restore your plumbing system before the problem worsens.

GEM is ready to respond with experienced technicians, fully stocked service trucks, and fast scheduling. Call now or book online to get your frozen pipe repair handled quickly and with confidence.

GEM technician in front of service truck


Frequently Asked Questions About Frozen Pipe Repair

What Should I Do if I Think My Pipes Are Frozen?

If you suspect a frozen pipe, act quickly. Turn off the water supply to your home to reduce the risk of flooding if the pipe bursts. Avoid using open flames or high heat to thaw pipes, as this can cause damage or create a fire hazard. Then call GEM right away.

Can Frozen Pipes Burst Even if I Don’t See Ice?

Yes, ice can form inside the pipe where you can’t see it, especially within walls or underground. As water freezes, it expands and creates pressure that can cause the pipe to crack or burst. You may not notice a problem until the ice thaws and water begins leaking.

How Long Does It Take to Repair Frozen Pipes?

Repair time depends on the extent of the freeze and whether the pipe has burst. In many cases, GEM can safely thaw a pipe and complete minor repairs in a single visit. If there’s significant damage, we’ll explain the next steps clearly and work efficiently to restore your plumbing as quickly as possible.

Are Certain Areas of My Home More at Risk for Frozen Pipes?

Yes. Pipes located in unheated spaces such as basements, crawl spaces, attics, garages, and exterior walls are more vulnerable during cold weather. Outdoor spigots and irrigation systems are also common trouble spots. Taking preventative measures in these areas can significantly reduce your risk.

Will Frozen Pipes Fix Themselves When Temperatures Rise?

While ice may eventually melt as temperatures warm up, that doesn’t mean the problem is resolved. Freezing can weaken pipes and create small cracks that worsen over time. It’s important to have your plumbing inspected to ensure everything is intact and functioning properly.