October Is Breast Cancer Awareness Month

Proceeds of New Installations to Benefit The Gloria Gemma Breast Cancer Research Foundation

Technician installing a ductless mini split on a wall

Don’t Let Heating or Cooling Outages Disrupt Your Comfort

Trust your HVAC system to the professionals at GEM Plumbing and Heating Services, LLC.

When your heating system or cooling equipment fails, your home can become uncomfortable fast—whether it’s a freezing winter morning or during a humid New England heat wave.

For more than 75 years, homeowners across Rhode Island and Southeastern Massachusetts have relied on GEM as their HVAC company, counting on us to diagnose issues accurately, communicate clearly, and restore comfort fast. With same-day availability and over 500 trucks on the road, help is never far away.

(833) 222-2953


Get the HVAC Repairs You Need 24/7

There’s no time to waste when your HVAC system fails, especially on a hot summer night. When that happens, GEM will be there to get your home comfortable in no time.

Whether your heating or AC system is making unusual noises, blowing uneven air, or has stopped working altogether, our experienced technicians are ready 24 hours a day to diagnose the issue and guide you to the right solution. One call connects you with a caring, local team that understands the stress of an unexpected breakdown and responds with urgency and professionalism.

(833) 222-2953


A Trusted Leader in HVAC Repairs Since 1949

Experience and trust matter for something as critical as HVAC repair.

GEM has been providing HVAC services to homeowners across Rhode Island and Southeastern Massachusetts since 1949, earning a reputation for doing things the right way on every job. As a Carrier Factory Authorized Dealer, National Grid Value Plus Installer, and Mass Save Heat Pump Installer, GEM meets strict industry standards that reflect our commitment to quality, safety, and efficiency. Our HVAC technicians are NATE-certified, highly trained, and experienced in repairing furnaces, central air systems, and all major heating and cooling equipment. Backed by a responsive, empathetic call center and great customer service, GEM makes even stressful HVAC breakdowns feel manageable.

Years in Business

Skilled employees

Emergency Service

Trucks on the Road

GEM technician working on indoor HVAC system with homeowner

(833) 222-2953

Our Simple, Stress-Free HVAC Repair Process

When your heating or cooling system needs attention, the last thing you want is confusion or uncertainty.

GEM’s repair process is designed to be straightforward, transparent, and reassuring. Here’s what you can expect when you choose us.

Getting help starts with a quick call or convenient online booking. We’ll listen to what’s going on, answer your questions, and schedule service promptly. With same-day availability and 24-hour emergency repair services, help is always within reach.

A GEM technician will arrive on time and perform a complete system evaluation. They’ll take the time to identify the root cause of your issue so the repair addresses the real problem and helps prevent future breakdowns.

Before any work begins, we’ll explain what we found in plain language and walk you through your options. You’ll get straightforward recommendations, upfront pricing, and helpful guidance—never pressure or surprises.

Once you approve the work, we’ll make the repair using proven methods and quality parts, test the system, make sure everything is running properly, and leave your space clean and comfortable.

HVAC Issues Our Technicians Repair Every Day

Heating and cooling services can address a wide range of issues—some obvious, others harder to spot.

GEM’s HVAC technicians have seen it all and know how to fix your system quickly and correctly.

If your system isn’t responding, is short-cycling, or struggling to maintain the right temperature, the thermostat may be the problem. GEM technicians can repair, replace, and recalibrate thermostats to ensure accurate communication between your system and your comfort settings.

A system that won’t turn on or isn’t producing warm or cool air is one of the most urgent HVAC problems we see. Whether the issue is electrical with your ductless systems, mechanical breakdown of your AC, or related to system controls, GEM can diagnose the cause and restore reliable operation as quickly as possible.

Uneven temperatures, weak airflow, or rooms that never feel comfortable often point to airflow issues. GEM repairs blower motors, addresses duct-related concerns, and resolves restrictions that prevent air from circulating properly from your cooling or heating throughout your home.

Banging, rattling, squealing, or unusual smells are signs that something isn’t right. These issues can stem from loose components, worn parts, or mechanical failures. GEM can identify the source of the problem to prevent further damage and keep your system running safely.

Poor cooling from your AC, ice buildup on your heat pump, or rising energy bills may indicate a refrigerant issue. Our technicians can locate leaks, make necessary repairs, and restore proper refrigerant levels to help your air conditioning system cool efficiently again.

Capacitors, contactors, motors, and control boards are critical to system operation but are also common points of failure over time. GEM can replace faulty components with quality parts and test the system thoroughly to ensure dependable performance.

GEM service vehicles parked outside customer home

(833) 222-2953

GEM Technician Explaining Plans to Customer

(833) 222-2953

Why Homeowners Trust GEM for HVAC Repairs

For decades, homeowners across Rhode Island and Southeastern Massachusetts have chosen GEM because we combine proven expertise with genuine care.

From the first call to the final system check, everything we do is designed to make HVAC repairs easier, clearer, and more reliable.

GEM has been serving your community for generations. That long-standing presence means we understand New England homes, weather, and HVAC systems better than anyone. Our reputation has been built one home at a time through consistently exceptional service. 

GEM’s HVAC repairs are performed by certified technicians who receive ongoing training. Our certifications and industry affiliations reflect a commitment to high standards, safe practices, and repairs done right the first time.

Breakdowns don’t wait, and neither do we. With same-day availability, 24-hour emergency repair services, and a fleet of hundreds of service vehicles, GEM is always ready to respond quickly and restore comfort when you need it most.

Homeowners trust GEM because we explain what’s happening in plain language and present options without pressure. You’ll always know what the issue is, what it takes to fix it, and what to expect before any work begins.

GEM isn’t here for a one-time repair. We’re here to help protect your comfort for years to come, and we focus on lasting solutions and ongoing support you can rely on.


What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 9522 reviews
Bruce Keeler
15 hours ago
Excellent service from Davontay and Anthony. They were quick and explained what they were doing in an easily understandable manner. Great representatives of the company!
John Walsh
19 hours ago
Very professional , great communicator, also neat and tidy
Ed Wirtanen
20 hours ago
I called GEM for an issue concerning my the cold water intake for my washing machine. Chris responded within a couple of hours and promptly identified the problem and installed the new part. He is very customer focused and thorough. Chris is a very friendly guy with an objective to make the job is done right.
Susan McCaffrey
2 days ago
Excellent professional service!
Barbara Amiro
2 days ago
I was very pleased with Aaron N. professionalism in servicing our water heater. This service is included in my service plan.
On time. Pleasant. Introduced themselves. Went over the work completed. Left the area clean.
Steven sogoloff
3 days ago
We did a maintenance request for our heating system. Christian and Joie were very pleasant and gave us the results based on their analysis of the system. They arrived within the time frame and completed the process in about 30 minutes.
Joanne Iachetta
3 days ago
Showed up when expected. So kind and courteous and explained everything to me that would need to be done for my plumbing issue. Would highly recommend GEM.
Vin Milano
3 days ago
Erickson was great! Explained conditions of units and recommendations for upkeep!
Doug Williams
4 days ago
The service was good.Aiden was very good. It’s just they said they were on there way 2hrs and30 min they finally arrived. Waited all afternoon
The 2 service men were on time, assessed the problem, diagnosed the issue, came up with a plan and offered several solutions for fixing our mini split. They took pictures, tried clearing out mice debris , attempted to get the outside machine to work ( apex 2 hours) Alas a no go, so we decided to scrap it and go with baseboard heater for the room over the garage. Up front information and pricing , no nonsense. Affable techs and so far great service.
Doug Dustin
4 days ago
I would recommend Nathan and GEM in the event of a plumbing emergency and or issue
David Polishook
5 days ago
No repair was performed at this time I had to pay a diagnostic fee.
Eaven though I was very specific what toilet I wanted they put the wrong one in.
Kristen Mouris
5 days ago
Absolutely incredible and fast service from Nicole T! Our upstairs toilet began leaking Saturday night and by noon on Monday we had a new toilet! Nicole was super informative and walked us through our different options every step of the way. She made an otherwise stressful situation so much easier!
Robert Mason
5 days ago
I had a great experience with Gem Plumbing and Heating. It was great starting from the initial phone conversation and continued with Brian Ciaschini. Brian was an excellent electrician, he was cordial, informative and helpful. Brian made sure everything was working perfectly! I would recommend them and I will use them again.
Friendly, efficient working time, knowledgable!
keith farnham
5 days ago
Excellent as always
Alex Fagundes
6 days ago
Exceptional service! Knowledgeable, and they left with giving me a lot of insight on boilers and options we had. They left and we felt much better.
Joanne Bennett
1 week ago
Exceptional service from GEM. Douglass is absolutely the best !!! … will use them again. Thank You!
buddy croce
1 week ago
Workers were polite and knowledgeable. They diagnosed the problem right away. And we're able to repair it same day.
Steven Pichette
1 week ago
August 27 2025 . Another excellent yearly electrical plumbing , & heating checkup by Eric Governo , Brody Lott , Aiden Cunningham and crew. Thanks! Aug 2025 – Excellent service by Jacob and his coworker . Yearly maintenance on our Generator . Great service as always . Routine maintenance appointment for our boiler . Highly recommended . 2025- same great service for our routine maintenance for our central air unit. May 14, 2026 – great yearly central air maintence by Joe and Anthony . Professional and helpful explaining the inspection they preformed August -18 2026 – we had our yearly maintence for our generator . Aiden was the Gem tech that came out and did the yearly maintence. Aiden was excellent answering all my questions regarding the generator . Was a pleasure having Aiden serviced our yearly generator maintenance August 21-2026. Gem tech Richard stopped by today to go over a couple of issues with our central air unit . Excellent visit and service . August 28 2026 – another great professional visit today by ( Senior ) Joseph . Our central air went down and was fixed in less than 24 hours . Thanks again ! Oct 1 2026 – Erikson M and Demetris arrived to inspect my furnace for its yearly tune up . Another excellent professtional visit. Thank You !
Kate Kelley
1 week ago
I had a plumbing emergency today & GEM had a guy on my doorstep within 1/2 hour. I couldn’t even get a return phone call from anyone else. Excellent service!
Robert Smith
1 week ago
Christopher was efficient and courteous and completed my boiler and split unit heat annual maintenance quickly. Highly recommended!
Maureen Walsh
1 week ago
Rainey was excellent . He explained why my system failed and explained what a new system would cost . We agreed to replace our furnace which was 24 years old . Rainey and Pedro showed up at 8 and before 4 I had a new furnace installed and the old one hauled away .Easily explained all the process , he was excellent

Should You Repair or Replace Your HVAC System?

If your heating or cooling system is acting up, it’s natural to wonder whether a repair will do the trick or if it’s time to think about replacement.

GEM helps homeowners understand their options so they can make confident, informed decisions about their comfort and investment. Here are some things to consider:

Most furnaces and air conditioners last 10–15 years, depending on usage and maintenance. If your system is newer and well-maintained, a repair is often the most practical solution. Older systems may still be repairable, but repeated issues can signal that the time for replacement is approaching.

Occasional repairs are normal, but frequent breakdowns can add up quickly. If you’re calling for service every season or facing a costly repair, it may make more sense to invest in a new, reliable system. GEM technicians help you weigh repair costs against the long-term value of replacement—no gimmicks, no pressure.

Rising energy bills, uneven temperatures, or difficulty keeping your home comfortable may point to an inefficient system. Newer HVAC systems offer improved efficiency, quieter operation, and better temperature control. In some cases, replacing an outdated system can improve comfort while lowering monthly energy costs.

GEM’s NATE-certified technicians assess your system, explain what’s going on in plain language, and outline all available options. Whether a repair makes sense or replacement is the smarter path, we guide you toward the solution that’s best for your home.

GEM Plumbing Heating Cooling u0026amp; Electrical branded technician portrait

(833) 222-2953

customer and technician interaction

Stop HVAC Problems Before They Start with GEM’s Home Comfort Club

Routine maintenance plays a major role in preventing unexpected breakdowns and helping your HVAC system deliver energy-efficient solutions for your home.

GEM’s Home Comfort Club was designed with just that in mind, enabling members to get regularly scheduled service visits to keep their heating and cooling systems operating reliably all year long.

Members also receive priority scheduling and faster response times, which means less waiting when something goes wrong. Contact us today and ask how the Home Comfort Club can help protect your home systems.


Other HVAC Services You May Need


Schedule HVAC Repair in Rhode Island and Southeast Massachusetts

If your heating or cooling system isn’t working properly, schedule HVAC repair with GEM Plumbing & Heating Services today.

Our technicians quickly diagnose the issue and complete the repair efficiently so your home can return to a comfortable temperature as soon as possible. From minor fixes to more complex HVAC problems, every service call is handled with professionalism and care. Contact GEM today to restore reliable comfort to your home with trusted HVAC repair throughout Rhode Island and Southeastern Massachusetts.

GEM technician in front of service truck


Frequently Asked Questions About HVAC Repair

Does GEM repair all makes and models of HVAC systems?

Yes, our HVAC technicians are trained to repair all major brands and system types. Whether your system is newer or older, we have the experience to diagnose the issue and recommend the right solution.

Do you offer 24-hour emergency HVAC repairs?

Absolutely. HVAC breakdowns don’t always happen during business hours. GEM offers 24-hour emergency repair services, so you can get help when you need it most.

How quickly can a technician get to my home?

In many cases, we offer same-day availability. With a fleet of more than 500 service vehicles and a local team across Rhode Island and Southeastern Massachusetts, GEM is equipped to respond quickly and efficiently.

Will I know the cost before repairs begin?

Yes. After diagnosing the issue, your technician will explain the problem, review your repair options, and provide clear, upfront pricing before any work is performed.

How do I know if my system should be repaired or replaced?

That depends on factors like system age, repair history, efficiency, and overall condition. GEM technicians take the time to evaluate your system and walk you through repair options or discuss heating system and AC installation if replacement is the better solution.

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