October Is Breast Cancer Awareness Month

Proceeds of New Installations to Benefit The Gloria Gemma Breast Cancer Research Foundation

Technician installing a ductless mini split on a wall

Don’t Let Heating or Cooling Outages Disrupt Your Comfort

Trust your HVAC system to the professionals at GEM Plumbing and Heating Services, LLC.

When your heating system or cooling equipment fails, your home can become uncomfortable fast—whether it’s a freezing winter morning or during a humid New England heat wave.

For more than 75 years, homeowners across Rhode Island and Southeastern Massachusetts have relied on GEM as their HVAC company, counting on us to diagnose issues accurately, communicate clearly, and restore comfort fast. With same-day availability and over 500 trucks on the road, help is never far away.

(833) 222-2953


Get the HVAC Repairs You Need 24/7

There’s no time to waste when your HVAC system fails, especially on a hot summer night. When that happens, GEM will be there to get your home comfortable in no time.

Whether your heating or AC system is making unusual noises, blowing uneven air, or has stopped working altogether, our experienced technicians are ready 24 hours a day to diagnose the issue and guide you to the right solution. One call connects you with a caring, local team that understands the stress of an unexpected breakdown and responds with urgency and professionalism.

(833) 222-2953


A Trusted Leader in HVAC Repairs Since 1949

Experience and trust matter for something as critical as HVAC repair.

GEM has been providing HVAC services to homeowners across Rhode Island and Southeastern Massachusetts since 1949, earning a reputation for doing things the right way on every job. As a Carrier Factory Authorized Dealer, National Grid Value Plus Installer, and Mass Save Heat Pump Installer, GEM meets strict industry standards that reflect our commitment to quality, safety, and efficiency. Our HVAC technicians are NATE-certified, highly trained, and experienced in repairing furnaces, central air systems, and all major heating and cooling equipment. Backed by a responsive, empathetic call center and great customer service, GEM makes even stressful HVAC breakdowns feel manageable.

Years in Business

Skilled employees

Emergency Service

Trucks on the Road

GEM technician working on indoor HVAC system with homeowner

(833) 222-2953

Our Simple, Stress-Free HVAC Repair Process

When your heating or cooling system needs attention, the last thing you want is confusion or uncertainty.

GEM’s repair process is designed to be straightforward, transparent, and reassuring. Here’s what you can expect when you choose us.

Getting help starts with a quick call or convenient online booking. We’ll listen to what’s going on, answer your questions, and schedule service promptly. With same-day availability and 24-hour emergency repair services, help is always within reach.

A GEM technician will arrive on time and perform a complete system evaluation. They’ll take the time to identify the root cause of your issue so the repair addresses the real problem and helps prevent future breakdowns.

Before any work begins, we’ll explain what we found in plain language and walk you through your options. You’ll get straightforward recommendations, upfront pricing, and helpful guidance—never pressure or surprises.

Once you approve the work, we’ll make the repair using proven methods and quality parts, test the system, make sure everything is running properly, and leave your space clean and comfortable.

HVAC Issues Our Technicians Repair Every Day

Heating and cooling services can address a wide range of issues—some obvious, others harder to spot.

GEM’s HVAC technicians have seen it all and know how to fix your system quickly and correctly.

If your system isn’t responding, is short-cycling, or struggling to maintain the right temperature, the thermostat may be the problem. GEM technicians can repair, replace, and recalibrate thermostats to ensure accurate communication between your system and your comfort settings.

A system that won’t turn on or isn’t producing warm or cool air is one of the most urgent HVAC problems we see. Whether the issue is electrical with your ductless systems, mechanical breakdown of your AC, or related to system controls, GEM can diagnose the cause and restore reliable operation as quickly as possible.

Uneven temperatures, weak airflow, or rooms that never feel comfortable often point to airflow issues. GEM repairs blower motors, addresses duct-related concerns, and resolves restrictions that prevent air from circulating properly from your cooling or heating throughout your home.

Banging, rattling, squealing, or unusual smells are signs that something isn’t right. These issues can stem from loose components, worn parts, or mechanical failures. GEM can identify the source of the problem to prevent further damage and keep your system running safely.

Poor cooling from your AC, ice buildup on your heat pump, or rising energy bills may indicate a refrigerant issue. Our technicians can locate leaks, make necessary repairs, and restore proper refrigerant levels to help your air conditioning system cool efficiently again.

Capacitors, contactors, motors, and control boards are critical to system operation but are also common points of failure over time. GEM can replace faulty components with quality parts and test the system thoroughly to ensure dependable performance.

GEM service vehicles parked outside customer home

(833) 222-2953

GEM Technician Explaining Plans to Customer

(833) 222-2953

Why Homeowners Trust GEM for HVAC Repairs

For decades, homeowners across Rhode Island and Southeastern Massachusetts have chosen GEM because we combine proven expertise with genuine care.

From the first call to the final system check, everything we do is designed to make HVAC repairs easier, clearer, and more reliable.

GEM has been serving your community for generations. That long-standing presence means we understand New England homes, weather, and HVAC systems better than anyone. Our reputation has been built one home at a time through consistently exceptional service. 

GEM’s HVAC repairs are performed by certified technicians who receive ongoing training. Our certifications and industry affiliations reflect a commitment to high standards, safe practices, and repairs done right the first time.

Breakdowns don’t wait, and neither do we. With same-day availability, 24-hour emergency repair services, and a fleet of hundreds of service vehicles, GEM is always ready to respond quickly and restore comfort when you need it most.

Homeowners trust GEM because we explain what’s happening in plain language and present options without pressure. You’ll always know what the issue is, what it takes to fix it, and what to expect before any work begins.

GEM isn’t here for a one-time repair. We’re here to help protect your comfort for years to come, and we focus on lasting solutions and ongoing support you can rely on.


What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 9540 reviews
Maryellen P
18 hours ago
I am more than happy with the services provided. GEM removed and installed my new Boiler system in one day. Their employees are all exceptional. Thank you GEM.
Steven Matfis
19 hours ago
Seeking repair of a leaking water supply connection and shutoff valve to a pedestal sink along with a leaking faucet handle, I entered info on GEM’s website this morning. I received a prompt callback from Gena who was friendly and helpful. An appointment was able to be arranged for about 6 hours later. The plumbers Joe and Baxter arrived on time and took care of all the problems in a professional manner leaving their work area and sink perfectly clean. This was the first time working with GEM. I was quite impressed and would certainly seek their help should the need arise.
Annele Amolins
21 hours ago
Efficient, friendly, prompt response! Great job!
Katherine Medas
22 hours ago
Renewed our contract at 1:00pm, and Jacob was out performing our yearly maintenance at 2:00. Great service!
John Cannon
1 day ago
Aaron was very helpful to me as i was investigating options so updating my water heater.
Doug Dustin
1 day ago
I would recommend Nathan and Colin and GEM in the event of a plumbing emergency and or issue. Timely, professional and solved our problem! Thanks
Jamesie Gifford
2 days ago
Anthony was amazing very happy with the service that I received. Thank you!!!!
I am still waiting for an email from office about another water heater options.
jkmlbx 52
2 days ago
Joan did an awesome job if I could I would give him 10 stars
tracey baker
2 days ago
Walter and Anthony did a great job and very knowledgeable.
Denise Norden
2 days ago
Replaced our gas clothes dryer, so we needed the old one disconnected and the new one connected which included replacing the dryer vent. The service people from GEM did a great job in a very reasonable amount of time.
Adam Tankanow
2 days ago
John from GEM was a delight: on time, thorough, and open and honest about the work that was being done.
Kevin Lamphier
2 days ago
Smart , personable and honest.
on time,pleasant tech did a good job knowledgeable
tom johnson
3 days ago
David did a terrific job repaired a couple of switches on the water heater repair a leaky pipe and also flushed the system and bleed the air out of it very professional very happy With his work Would use them again
Peter Gauvin
3 days ago
Friendly, honest and upfront about what they are going to do …
James Kakish
3 days ago
Anthony was great.
Aya Kamil
3 days ago
mason was great got the job done quickly and efficiently
Don Gignac
3 days ago
Rainey did an excellent job in assessing our issues with our central air system. He was thorough in his evaluation and then explained the best course of action for us to take in remediating the problem. He also performed an annual check of our hot water heater and our gas furnace. He identify a couple of issues during the review and explained those to me.
Stephen Crowell
4 days ago
Christopher did a very good job. Explained everything very well.
Bob Slott
4 days ago
Douglas was courteous and efficient.
John Walsh
4 days ago
Very professional , great communicator, also neat and tidy. Aaron is very knowledgeable and professional.
Donald Watts
5 days ago
The techs were early and all I did was show them the generator. They did their job with no problems
Janet Secatore
5 days ago
Sorry for the delay in rating the service I got for my HVAC checkup in September. It went as expected and the two service men were efficient, courteous and communicative. Thanks!
Daniel Linger
6 days ago
In a world where you call HVAC companies and either get no answer, an AI receptionist or a human who takes all your information just to tell you they can’t service you until next week, these guys were a breath of fresh air! Same day service. Fair price. Incredibly kind people from the receptionist to the service worker. Thank you guys!

Should You Repair or Replace Your HVAC System?

If your heating or cooling system is acting up, it’s natural to wonder whether a repair will do the trick or if it’s time to think about replacement.

GEM helps homeowners understand their options so they can make confident, informed decisions about their comfort and investment. Here are some things to consider:

Most furnaces and air conditioners last 10–15 years, depending on usage and maintenance. If your system is newer and well-maintained, a repair is often the most practical solution. Older systems may still be repairable, but repeated issues can signal that the time for replacement is approaching.

Occasional repairs are normal, but frequent breakdowns can add up quickly. If you’re calling for service every season or facing a costly repair, it may make more sense to invest in a new, reliable system. GEM technicians help you weigh repair costs against the long-term value of replacement—no gimmicks, no pressure.

Rising energy bills, uneven temperatures, or difficulty keeping your home comfortable may point to an inefficient system. Newer HVAC systems offer improved efficiency, quieter operation, and better temperature control. In some cases, replacing an outdated system can improve comfort while lowering monthly energy costs.

GEM’s NATE-certified technicians assess your system, explain what’s going on in plain language, and outline all available options. Whether a repair makes sense or replacement is the smarter path, we guide you toward the solution that’s best for your home.

GEM Plumbing Heating Cooling u0026amp; Electrical branded technician portrait

(833) 222-2953

customer and technician interaction

Stop HVAC Problems Before They Start with GEM’s Home Comfort Club

Routine maintenance plays a major role in preventing unexpected breakdowns and helping your HVAC system deliver energy-efficient solutions for your home.

GEM’s Home Comfort Club was designed with just that in mind, enabling members to get regularly scheduled service visits to keep their heating and cooling systems operating reliably all year long.

Members also receive priority scheduling and faster response times, which means less waiting when something goes wrong. Contact us today and ask how the Home Comfort Club can help protect your home systems.


Other HVAC Services You May Need


Schedule HVAC Repair in Rhode Island and Southeast Massachusetts

If your heating or cooling system isn’t working properly, schedule HVAC repair with GEM Plumbing & Heating Services today.

Our technicians quickly diagnose the issue and complete the repair efficiently so your home can return to a comfortable temperature as soon as possible. From minor fixes to more complex HVAC problems, every service call is handled with professionalism and care. Contact GEM today to restore reliable comfort to your home with trusted HVAC repair throughout Rhode Island and Southeastern Massachusetts.

GEM technician in front of service truck


Frequently Asked Questions About HVAC Repair

Does GEM repair all makes and models of HVAC systems?

Yes, our HVAC technicians are trained to repair all major brands and system types. Whether your system is newer or older, we have the experience to diagnose the issue and recommend the right solution.

Do you offer 24-hour emergency HVAC repairs?

Absolutely. HVAC breakdowns don’t always happen during business hours. GEM offers 24-hour emergency repair services, so you can get help when you need it most.

How quickly can a technician get to my home?

In many cases, we offer same-day availability. With a fleet of more than 500 service vehicles and a local team across Rhode Island and Southeastern Massachusetts, GEM is equipped to respond quickly and efficiently.

Will I know the cost before repairs begin?

Yes. After diagnosing the issue, your technician will explain the problem, review your repair options, and provide clear, upfront pricing before any work is performed.

How do I know if my system should be repaired or replaced?

That depends on factors like system age, repair history, efficiency, and overall condition. GEM technicians take the time to evaluate your system and walk you through repair options or discuss heating system and AC installation if replacement is the better solution.

Redeem Offer

Your Promotional Selection Has Been Applied!

This field is for validation purposes and should be left unchanged.
Newsletter Signup
This field is hidden when viewing the form