October Is Breast Cancer Awareness Month

Proceeds of New Installations to Benefit The Gloria Gemma Breast Cancer Research Foundation

Stay Prepared for Power Outages

Power outages can disrupt your home quickly, affecting comfort, safety, and your ability to carry out everyday tasks.

The longer your power is out, the more challenging it becomes to maintain normal routines and protect essential systems in your home. A dependable backup generator helps keep everything running when utility power isn’t available.

GEM Plumbing & Heating Services, LLC, helps homeowners across Southeast Massachusetts and Rhode Island upgrade to properly sized, dependable home generator systems. Our team guides you through the replacement process and ensures your home is equipped to stay powered and protected year-round with greater peace of mind.

(833) 222-2953

GEM technician installing outdoor air conditioning unit


A Trusted Local Team for Reliable Backup Power

Serving Southeast Massachusetts and Rhode Island with a strong understanding of the conditions that impact your home.

GEM has supported homeowners across the region since 1949, building trust through dependable service and a consistent focus on doing the job right. Our team understands the challenges New England weather can bring, from coastal storms to heavy snow, and applies that local experience to every generator replacement, delivering reliable power solutions.

Years in Business

Skilled employees

Emergency Service

Trucks on the Road


(833) 222-2953

Quick Scheduling and Around-the-Clock Support for Generator Problems

Flexible scheduling and emergency availability make it easier to take action when your generator can’t be relied on.

When backup power is uncertain, waiting days for service isn’t practical. GEM’s team works to get you scheduled quickly, with same-day appointments often available so your system can be evaluated and next steps can be put in motion without delay. If the situation is urgent, 24/7 emergency service is available to address immediate risks and help you stay protected.

Our Generator Replacement Process in MA and RI

It’s frustrating when you can’t count on your generator to kick on when an outage strikes.

At GEM, we help take the stress off your plate with quick and easy generator replacement services. Throughout the whole process, we’ll be here to guide you, answer your questions, and make sure your home is set up for reliable backup power.

Book online or call our team to choose a time that works for you. We offer prompt service across Southeast Massachusetts and Rhode Island to get your project moving quickly.

A licensed GEM electrician will evaluate your current generator, electrical setup, and household power needs. Then we’ll recommend a properly sized system that keeps your essential appliances and systems running during an outage.

We safely remove your old generator and install your new system according to all local codes and manufacturer specifications. Our team ensures every connection is secure and built for long-term reliability.

Before we leave, we fully test your new generator to confirm it’s operating correctly. We’ll also walk you through how it works and answer any questions so you feel fully prepared for the next power outage.

GEM Plumbing u0026amp; Heating call center representative at desk

(833) 222-2953


GEM technician standing beside branded service van

(833) 222-2953

Here’s How to Tell if You Need a New Generator

If your system is showing signs of wear or inconsistent performance, it may be time to consider a replacement.

If your generator needs regular repairs or service calls, it may be reaching the end of its lifespan. Ongoing issues can quickly add up, making replacement the more reliable and cost-effective option.

A standby generator should turn on automatically when the power goes out. If it hesitates, struggles, or fails to start at all, your home could be left unprotected during an outage.

If lights flicker, appliances struggle, or your system can’t power essential equipment, your generator may be undersized or losing capacity. A replacement ensures your home gets the dependable coverage it needs.

Outdoor generators are exposed to the elements year-round. Significant rust, corrosion, or physical damage can impact performance and signal it’s time for an upgrade.

Proudly Serving Southeast Massachusetts and Rhode Island

You shouldn’t have to scramble looking for answers when the power goes out.

At GME, we’ve been serving the local area for generations. Our solutions are rooted in providing you with the best possible experience from start to finish. We’re proud to be the electrical team trusted by local residents.

For decades, families across Rhode Island and Southeastern Massachusetts have relied on GEM for dependable, long-term solutions. Our history is built on trust, integrity, and consistent results.

When you’re dealing with a generator issue, time matters. With a fleet of over 500 trucks and same-day availability, we’re ready to respond quickly.

Our team is fully licensed, highly trained, and committed to completing every generator replacement safely and professionally. You can feel confident knowing your home is in skilled hands.

We explain your options in plain language and provide straightforward recommendations. You’ll receive the honest guidance you need to help you make the best decision for your home.

We don’t believe in one-size-fits-all solutions. Your generator is carefully selected and installed to meet your home’s specific power needs.

Beyond electrical services, GEM provides plumbing, heating, cooling, and drain solutions. That means one trusted partner for your entire home.

GEM is committed to supporting homeowners well beyond the initial service, building relationships based on consistency, trust, and reliable results.


What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 9508 reviews
Joanne Bennett
10 hours ago
Exceptional service from GEM. Douglass is absolutely the best !!! … will use them again. Thank You!
buddy croce
11 hours ago
Workers were polite and knowledgeable. They diagnosed the problem right away. And we're able to repair it same day.
August 27 2025 . Another excellent yearly electrical plumbing , & heating checkup by Eric Governo , Brody Lott , Aiden Cunningham and crew. Thanks! Aug 2025 – Excellent service by Jacob and his coworker . Yearly maintenance on our Generator . Great service as always . Routine maintenance appointment for our boiler . Highly recommended . 2025- same great service for our routine maintenance for our central air unit. May 14, 2026 – great yearly central air maintence by Joe and Anthony . Professional and helpful explaining the inspection they preformed August -18 2026 – we had our yearly maintence for our generator . Aiden was the Gem tech that came out and did the yearly maintence. Aiden was excellent answering all my questions regarding the generator . Was a pleasure having Aiden serviced our yearly generator maintenance August 21-2026. Gem tech Richard stopped by today to go over a couple of issues with our central air unit . Excellent visit and service . August 28 2026 – another great professional visit today by ( Senior ) Joseph . Our central air went down and was fixed in less than 24 hours . Thanks again ! Oct 1 2026 – Erikson M and Demetris arrived to inspect my furnace for its yearly tune up . Another excellent professtional visit. Thank You !
Kate Kelley
1 day ago
I had a plumbing emergency today & GEM had a guy on my doorstep within 1/2 hour. I couldn’t even get a return phone call from anyone else. Excellent service!
Robert Smith
1 day ago
Christopher was efficient and courteous and completed my boiler and split unit heat annual maintenance quickly. Highly recommended!
Maureen Walsh
1 day ago
Rainey was excellent . He explained why my system failed and explained what a new system would cost . We agreed to replace our furnace which was 24 years old . Rainey and Pedro showed up at 8 and before 4 I had a new furnace installed and the old one hauled away .Easily explained all the process , he was excellent
Kate Pomert
1 day ago
the price put me in sticker shock …..but the work was exceptional. they did a great job and explained to me what they did.
Buck Bruce
1 day ago
Seemed very knowledgeable and very informative. Friendly service as well.
Jim Harrod
1 day ago
I was thoroughly impressed with the superb HVAC maintenance service I received from David Santiago and trainee, Kevin today! Before David and Kevin arrived I was very disappointed with having had my original service date rescheduled to what I thought were spurious reasons? In fact David and Kevin arrived after the designated rescheduled date and time today. GEM's communication was excellent throughout and their people seemed genuine and concerned. When David and Kevin arrived it turned the whole situation around. They could not have been more professional and knowledgable! I am now firmly committed to GEM and their Home Comfort maintenance program.
Maren Stack
1 day ago
Professional, informative, and reliable!
Malek Askar
2 days ago
We just had our heating system replaced. We went from forced hot water system to a central heating and air conditioning system done by GEM plumbing and heating company We had Omar and Michael work in our home for 5 days they installed all the ductwork, the furnace and the condenser. These guys were very professional, kind, clean and informative throughout the whole install every day they explaind what they did and what is the expectation for the next day. Today was the last day they walked me through the whole system, how to change the filter how to operate the new thermostat and what to look for when things are not working properly. I say thank you to the whole team from planing to done, all went great to expectations
Donna Rubinate
2 days ago
Erickson was great. Efficient, friendly and through. Very professional
Dawn Riall
2 days ago
Ryan and his crew were excellent. They were very knowledgeable and took the time to explain things to me. They were helpful and looked for alternatives for my situation. Not looking to simply make a buck and drive up the bill. Even went out of their way to clear way the awful spiders and buckets of water. Would highly recommended Ryan and Gem. Thank you.
Perfect call: rapid diagnosis and plan for repair
Jillian Johnson
2 days ago
Responsive. Organized. Tracks warranties and sets up maintenance schedule.. Various experience levels for specific jobs. Quality work. Pricier but worthy.
Nelson did a great job
On time, friendly, professional and thorough testing and maintenance of old gas boiler and hot water heater, tested all radiators. Great communication about exact arrival time and throughout the process. GEM has well trained professionals. Excellent service as part of my maintenance contract.
Mary Maltezos
2 days ago
Both techs were very professional and answered any questions we had. Also showed us how ro replace humidifier filter when needed. Worked steadily, cleaned furnace and replaced parts requested.
Our service rep Rainey was very professional knowledgeable and described the work and process of how GEM works in an easy to understand way. This was our first time using gem and we had a great experience
AXS441 GM
2 days ago
9-30-26 Excellent! Extremely detailed and thorough. Explained all actions clearly, and very pleasant, and knowledgeable. Very impressed and hope to receive his services in the future. Thank you, A ———————- For Friday. Aug. 21, 2026 by John Excellent!! He checked all vents and 2 air handlers To track locations of Freon. Determined proper pressure levels and other settings were ok but not cooking. Very thorough and knowledgeable. Since performed all these checks, Can he return to finish his work!!! Thank you, Ayres Services were related to lg heat pump, Not items that follow… And price not determined not finished..
Alice Wood
3 days ago
Cane same day, very efficient and great helpful hints, very personable
Thanks to Nehemias and Partner for a great job routine maintaining of my hvac system!
Paul Allen
3 days ago
Great customer service
Heidi Gobeille
3 days ago
Colin was so helpful and efficient. Highly recommend
Cp School
3 days ago
Courteous, knowledgeable and prompt service!

Support Your Generator with Regular Electrical Maintenance

GEM’s Home Comfort Club helps keep your home’s systems working together more reliably through regular electrical, HVAC, and plumbing maintenance.

Even though generator service isn’t included, the systems it depends on still benefit from consistent care. Electrical inspections help address wiring and connection issues, while HVAC and plumbing maintenance support overall system performance and reduce strain across your home.

As a member, you receive scheduled service, priority access, and ongoing oversight that makes it easier to stay ahead of potential problems. Join the Home Comfort Club today to simplify maintenance, reduce unexpected issues, and keep your home’s systems running reliably year-round.

customer and technician interaction


GEM technician entering service vehicle for home repair visit

(833) 222-2953

GEM Will Help You Find the Right Generator For Your Home

Different generators come with different capacities and features, and choosing the right one can feel overwhelming.

Think about which appliances and systems you want to run during an outage. A professional load calculation ensures your generator can handle your essential equipment without overloading.

Generators can run on natural gas, propane, or diesel. We’ll review your home’s existing fuel sources to determine the most efficient and practical option.

Standby generators turn on automatically when the power goes out, offering seamless protection. This is especially important for homes with medical devices or critical systems.

Modern generators are designed to run more quietly, but placement still matters. We’ll help determine the ideal location that meets local codes and keeps noise to a minimum.


Schedule Your Generator Replacement With GEM

Make sure your home is prepared for any outage with generator replacement services from GEM!

Proudly serving homeowners in Southeast Massachusetts and Rhode Island, GEM takes the time to assess your home’s specific power needs and recommend a generator you can rely on when it matters most.

From evaluation through generator installation and testing, our licensed electricians handle every detail with professionalism and care, backed by decades of trusted experience. Schedule your generator replacement with GEM today to ensure your home stays prepared and protected.

GEM technician in front of service truck



Frequently Asked Questions About Generator Replacement

How long does a generator replacement take?

Most generator replacements can be completed in a day, depending on the complexity of the installation and site conditions. GEM will provide a clear timeline during your in-home assessment so you know exactly what to expect.

How do I know what size generator I need?

Generator sizing depends on your home’s square footage and the number of systems and appliances you want powered during an outage. Our licensed electricians perform a detailed load calculation to ensure your new system can handle your essential needs without overloading.

What’s the difference between a standby generator and a portable generator?

A standby generator is permanently installed and turns on automatically when the power goes out. Portable generators require manual setup and typically power only limited appliances, making standby systems the more convenient and reliable long-term solution.

Do you offer emergency generator replacement services?

Yes. If your current generator fails or cannot keep up during an outage, GEM provides prompt generator replacement services across Southeast Massachusetts and Rhode Island. Our team works quickly to restore dependable backup power and protect your home.