4.6
Based on 9224 reviews
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Carrier Residential Factory Authorized Dealer
North American Technician Excellence - NATE - Certifying the Finest in HVACR
Mass Save | Heat Pump Installer

When Your Richmond Home Needs Professional Help

When your Richmond home loses heat, water, or power, it disrupts everything you count on.

In a town made up of twelve villages including Carolina, Wyoming, Shannock, and Wood River Junction, home systems work overtime to keep you comfortable across long driveways, wooded properties, and wide stretches of rural land.

A heating breakdown during a February freeze or a sudden well pump issue is more than an inconvenience in Richmond. It can bring your day to a stop.

GEM Plumbing & Heating Services, LLC provides heating, cooling, plumbing, and electrical services in Richmond, RI, built around the needs of homes throughout this rural community. When your home needs help, call GEM.

Years in Business

Skilled employees

Emergency Service

Trucks on the Road


(833) 222-2953

Service That Understands Richmond’s Villages

Richmond’s twelve villages spread across forested terrain means properties with varied service requirements.

Well pumps, septic systems, homes surrounded by conservation land, and the peace of rural living all factor into what homeowners need. Our technicians bring experience with rural properties and understand Richmond living. When your heating struggles or plumbing develops problems, you get professionals who know this environment.


Why Richmond Homeowners Choose GEM

Over 75 years serving New England families who need reliable service from experienced professionals.

Every GEM technician, plumber, and electrician maintains proper licensing, passes background checks, and holds NATE certification.

Our 500-vehicle fleet reaches Richmond’s scattered villages and properties throughout this forested community.

Home emergencies don’t wait. We schedule Richmond appointments with same-day availability.

Homes in forested settings, well systems, and properties across twelve villages all receive appropriate expertise.

Members receive priority scheduling, maintenance discounts, and regular service that prevents emergency breakdowns.

Carrier Factory Authorized Dealer and National Grid certifications demonstrate our commitment to quality work.

Richmond’s location places it within our standard service territory with reliable coverage.


Getting the Help You Need Is Simple

Home repairs shouldn’t involve complicated scheduling or surprise pricing.

GEM serves Richmond with straightforward service. Call, schedule, receive quality work at fair prices.

Call or book online. We accommodate Richmond schedules and navigate to properties throughout the day.

Your technician examines the situation, explains findings clearly, and provides pricing before beginning work.

We complete repairs properly, clean up thoroughly, and confirm everything functions before leaving.

GEM technician working on indoor HVAC system with homeowner

(833) 222-2953

What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 9224 reviews
I was not a service call. It’s just a yearly check up on the air conditioner. I did not meet Thomas personally, but my wife said he was very nice man. you must’ve needed a garden hose for something. I noticed it was moved, but it was wrapped very nicely and put back where where he found it. I appreciate that. overall, we were very pleased with the service. Thank you.
Outstanding
Extremely happy
fantastic technician and service!
Great company to work with! Good communication, availability and the plumbers who came to pull a gas line were professional. Would definitely use their services again.
We received great service and happy with the results!
Tony and Kevin were great, very professional and very knowledgeable- they listened to what I thought was going on, started there and quickly solved the A/C airflow issue. In this day and age and how expensive everything seems to be it was refreshing that Tony seemed very aware of pricing and as a result of their experience and efficiency make the bill very reasonable
Aaron was knowledgeable and extremely helpful
Technicians Steve Gray and Chase were Outstanding in every detail from presentation to knowledge , expertise and commitment to resolving my problem. I am a very please customer and I just need to say Steve and Chase represent your company extremely well. I will continue to be a very loyal customer. Thank you
Xavier and Mike did an excellent job.
We were very happy with the Service! Jacob and his “understudy” showed a very professional and efficient service. Jacob seem to be very experienced, and knowledgeable, and can think outside of the box. For over 20 years every time we had the boiler serviced, louvre was recommended as a solution for the low air supply.. Jacob saw the unused 4 inch dryer duck which is already in place and with minor modification can provide more air, which I thought was a brilliant idea. Highly recommend this team to anyone!
Nicholas from GEM was very informative and fixed our problems and gave good advice. Thank you!
Generator maintenance. Excellent in all respects.
Douglas is terrific!
Orlando and Marcello are true superstars of your business! Polite, very quick at helping me fix my problem with my Plumbing. The whole process from start to finish was handled beautifully thank you so much for making a stressful situation so much easier!
Excellent work on a variety of household electrical needs. Service techs were professional, friendly, and all work done to high standards!
Excellent service! Gem Plumbing was professional, responsive, and arrived on time. They quickly identified the issue with the roof drain pipe, clearly explained the repair, and completed the work efficiently. The quality of the workmanship was excellent, and everything was left clean when the job was finished. I would definitely recommend them to anyone looking for a reliable plumber.
Excellent service with clear explanation. On time, friendly professional communication. Issues resolved with creativity!
Cory was very knowledgeable and respectful.
The technical aspects of the job he explained so I could understand.
Great all around for a large on-demand heating installation project . Very talented team. Very impressed . Will definitely use GEM in the future
I had a great experience with my recent HVAC appointment. David the technician was punctual, polite, and very thorough while performing the annual maintenance of both our heating and cooling systems. He explained what was doing, reviewed the results of the tests that were done and provided estimates for potential future component replacement.
Jim P
Punctual, professional, polite. Everything was done to my liking and reviewed with me when completed. If you want it done right, call GEM!

Joan handled our house today. Great technician.
Hands down the best service, communication is top notch. My Ac and furnace needed to be replaced and I must say Alecs Reyes and team were amazing, polite and professional and informative every step of the way. I highly recommend Gem. Update I also had them move my electrical panel which was not up to code and was the worst thing they have ever seen lol the team who handled the move was amazing once again fantastic work by the gem team!
Efficient professional and quick service excellent!! Thank you Eric
Devontay Vaz and his colleague did an excellent job servicing our scheduled maintenance on our Heating and Cooling Mini Split system which is part of our Maintenance Plan. They took the time to explain the process from start to finish. They also made sure to explain the future unit maintenance after the summer season, which we found VERY helpful. We have been members of Gem Heating and Plumbing for years now. As always, the technicians were polite, professional, and knowledgeable about their work. With life being busy, Gem always call us as a reminder to make these scheduled appointments. Thank you, Gem Plumbing!!
John is great.

customer and technician interaction

Peace of Mind, Worry-Free

Maintaining your home can be stressful. Let us help.

Preserve your home’s value, extend your equipment’s life span, and ease your worries with our membership plans.

Well-maintained systems run better, last longer, and save you money on energy bills. Regular care prevents breakdowns, extends equipment life, and keeps your home comfortable year-round. When it’s time to sell, buyers notice homes with documented maintenance history.

Our screened, trained, and experienced technicians serve Richmond homes around the clock. Well pumps in Carolina and Wyoming where reliable water pressure is essential for daily living.

Furnaces in the Shannock and Usquepaug properties where quick heat restoration matters during harsh winters. Boilers in the older homes of Wood River Junction where radiant systems need proper maintenance. Electrical panel upgrades in Hillsdale as families add central air and modern appliances that demand more capacity. Generator installations throughout Richmond’s twelve villages where forested terrain and rural power lines mean extended outage times after storms.

From Kenyon to Alton, we know what Richmond homes actually need because we’ve been fixing them for years. The same crews who serve Exeter and Hopkinton handle Richmond calls daily—when your system fails at 2 AM, you get technicians who already understand the likely culprits.

With us, you can spend less money to take better care of your home.

Membership plans pay for themselves. You get discounted rates on service, priority scheduling when problems happen, and regular maintenance that prevents expensive emergency repairs. Efficient systems cost less to run, and catching issues early saves you from major expenses down the road.

Keep all parts of your home operating at peak efficiency with regular maintenance tune-ups.

Your HVAC, plumbing, and electrical systems work together to keep your home running. Regular tune-ups ensure everything operates efficiently, safely, and reliably. We inspect, clean, and adjust systems before problems start, so you avoid breakdowns when you need your systems most.


GEM technician performing in-home HVAC service consultation

Heating and Cooling Services in Richmond, RI

Richmond winters require reliable heating, and humid Rhode Island summers make air conditioning valuable for comfortable living.

GEM provides comprehensive HVAC services throughout Richmond, from emergency repairs to planned system replacements.

(833) 222-2953

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Furnaces for Richmond Homes

When your furnace fails during a Richmond winter, you need technicians who can reach your property and restore heat quickly.

GEM’s heating specialists work on furnaces throughout Richmond’s villages, adapting to each property’s configuration.

  • Furnace Installation: We install furnaces matched to your Richmond home’s heating requirements and fuel availability.
  • Furnace Replacement: When furnaces reach end of service life, we help select equipment that fits your home and heating preferences.
  • Furnace Repair: Ignition problems, blower malfunctions, and heat distribution issues all respond to our diagnostic expertise.
  • Furnace Maintenance: Annual service maintains efficiency and catches developing problems before they cause mid-winter failures.
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Air Conditioning Services in Richmond

Richmond’s humid summers make air conditioning valuable for comfortable family living.

Our cooling technicians keep your system running through heat waves with responsive service.

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Heat Pumps

Heat pumps provide efficient heating and cooling from a single system, practical for Richmond homeowners seeking energy savings.

GEM helps Richmond families maximize heat pump benefits through proper installation and maintenance.

  • Heat Pump Installation: We configure systems for reliable operation in Rhode Island’s climate conditions.
  • Heat Pump Replacement: Current heat pump technology offers significant efficiency improvements over older models.
  • Heat Pump Repair: Cycling problems and output issues indicate conditions we can diagnose and resolve.
  • Heat Pump Maintenance: Regular service maintains efficiency through all seasons.
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Ductless Mini-Splits

Richmond homes benefit from ductless systems that provide targeted heating and cooling without extensive ductwork installation.

GEM’s ductless specialists install systems that condition specific areas efficiently.

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Boilers

Boiler heat serves many Richmond homes, providing reliable warmth through radiators and baseboard systems.

GEM’s heating team provides comprehensive boiler services for safe, efficient operation.

  • Boiler Installation: We install boilers matched to your home’s heat distribution system.
  • Boiler Repair: Pressure problems, leaks, and circulation issues all fall within our expertise.
  • Boiler Maintenance: Annual service maintains safety and efficiency throughout the heating season.
A piggy bank represents Mass Save rebate savings

Oil-to-Gas Conversions

Where natural gas service reaches your Richmond property, converting from oil can simplify maintenance and reduce costs.

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Radiant Heating Systems

Radiant floor heat provides even warmth without drafts, working well in Richmond homes of every era.

GEM installs and maintains radiant systems throughout town.

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Indoor Air Quality Solutions

Richmond’s forested setting creates air quality considerations many homeowners address with filtration and humidity control.

GEM offers treatment systems that improve indoor air quality throughout your Richmond home.

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Thermostats & Smart Home Devices

Smart thermostats provide control and efficiency benefits for Richmond homeowners regardless of home age.

GEM installs connected devices that modernize comfort management.

GEM HVAC technician performing outdoor system maintenance

Plumbing Services in Richmond, RI

Your plumbing should work without you thinking about it. GEM provides trusted plumbing services to our Richmond neighbors.

From emergency repairs to planned improvements, GEM’s licensed plumbers handle every plumbing challenge Richmond’s rural properties present.

(833) 222-2953

Water Heaters

Water Heater Repair & Replacement

When your water heater fails, household routines become immediately difficult.

GEM provides Richmond homeowners with complete water heater services from diagnosis to installation.

  • Traditional Water Heater Installation: We install tank units sized for your household’s hot water demands.
  • Traditional Water Heater Replacement: When repair isn’t practical, we remove old equipment and install appropriate replacements.
  • Traditional Water Heater Repair: Temperature problems, leaks, and unusual noises all indicate conditions we can address.
  • Traditional Water Heater Maintenance: Regular service extends tank life and maintains efficiency.
  • Tankless Water Heater Installation: Continuous hot water and energy efficiency make tankless units practical for Richmond homes.
  • Tankless Water Heater Replacement: When tankless units age out, we install current models with improved features.
  • Tankless Water Heater Repair: Error codes and temperature problems indicate issues we can resolve.
  • Tankless Water Heater Maintenance: Annual service maintains tankless performance.
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Drain Clog Removal & Sewer Services in Richmond

Slow drains and blockages disrupt daily routines and require professional clearing.

GEM’s drain specialists restore proper flow throughout your plumbing system.

  • Kitchen Drains: Grease and food debris create kitchen drain clogs we clear effectively.
  • Bathroom Drains: Hair, soap, and mineral buildup respond to professional drain clearing.
  • Basement and Utility Drains: Floor drains collect debris and sediment that cause backup during storms if not cleaned regularly.
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Water Filtration & Water Quality Improvements

Richmond’s well water benefits from treatment systems that address hardness, iron, and other characteristics.

GEM installs and services water treatment equipment throughout Richmond’s villages.

  • Water Purifier System Installation: Whole-home filtration improves water quality at every tap.
  • Water Softener Installation: Soft water prevents scale buildup and extends appliance life.
  • Water Softener Maintenance: Regular service keeps softening systems functioning properly.
  • Water Softener Repair: When softeners malfunction, we diagnose and correct problems.
  • Water Softener Replacement: Aging softeners lose effectiveness and benefit from replacement.
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Well System & Well Pump Repair

Richmond properties depend on private wells for water supply. GEM provides well pump installation, repair, and replacement to maintain reliable water flow throughout this rural community’s twelve villages.

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Kitchen & Bath Remodels

Outdated plumbing affects both daily function and property value in Richmond homes.

Corroded supply lines, inefficient fixtures, and dated configurations indicate systems ready for updates. GEM’s plumbers install modern fixtures that improve daily convenience.

  • Kitchen Faucets
  • Bathroom Faucets & Toilets
  • Garbage Disposal
  • Hot Water Dispenser
  • Drinking Water Filter
  • Appliance Hook Up
  • Cooking Upgrades
  • Spa Bathroom
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Plumbing Leaks

Water stains, musty odors, and unexpected moisture signal hidden leaks causing ongoing damage.

In Richmond’s housing stock, aging connections develop leaks that worsen over time. Our technicians locate leaks precisely and complete permanent repairs.

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Hydro Jetting

When standard drain clearing can’t remove stubborn blockages, hydro jetting scours pipe interiors with high-pressure water.

This service removes grease buildup and accumulated debris from Richmond drain lines, restoring full flow capacity.

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Sump Pumps

Properties in low-lying Richmond areas benefit from working sump pump protection.

GEM keeps these critical systems ready when groundwater rises.

  • Sump Pump Installation: We install pumps with capacity matched to your property’s water intrusion patterns.
  • Sump Pump Replacement: When pumps fail, prompt replacement protects basements from flooding.
  • Sump Pump Repair: Pumps cycling constantly or failing to activate need professional attention.
  • Sump Pump Maintenance: Regular testing confirms your pump will function during heavy rain events.
GEM HVAC technician installing ceiling fan indoors

Power Your Home With GEM’s Richmond Electricians

Richmond’s electrical systems range from standard residential wiring to installations serving rural properties throughout twelve villages.

GEM’s licensed electricians serve Richmond with expertise across all residential electrical work.

(833) 222-2953

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Standby Generator Repair & Installation in Richmond

Power outages affect rural communities, and generators keep essential systems operational when storms take down lines.

GEM installs and maintains backup power for Richmond homes with proper sizing and ongoing service.

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Indoor & Outdoor Lighting Design

Proper lighting enhances Richmond homes and properties while improving safety on rural lots.

GEM electricians install lighting solutions throughout your property.

  • Indoor Lighting: Recessed fixtures, pendant lights, under-cabinet illumination, and accent lighting for your home’s style.
  • Outdoor Lighting: Landscape, pathway, driveway, and security lighting that improves safety on larger properties.
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Electrical Panel Upgrades

Your electrical panel must safely handle modern power demands as you add appliances and technology.

GEM’s electricians evaluate current capacity and install panels that deliver reliable power with room for future needs.

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Commercial Electrical Services

Richmond businesses depend on consistent electrical service for daily operations.

Our commercial electricians handle lighting upgrades, panel work, safety inspections, and emergency repairs.

Icon representing electrical services

Surge Protectors

Rural power lines and storm exposure make Richmond homes vulnerable to damaging power surges.

Whole-home surge protection guards every circuit against voltage spikes that destroy electronics and appliances.

Rewiring service icon representing professional plumbing repairs

Rewiring & Wiring Installation

Some Richmond properties contain older wiring that cannot safely meet modern electrical demands.

Flickering lights and frequently tripped breakers indicate systems needing professional attention. GEM replaces outdated wiring to current codes.

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EV Chargers

Home charging makes electric vehicle ownership practical for Richmond residents commuting to Providence or surrounding areas.

GEM’s certified electricians install Level 2 chargers with proper wiring and safety compliance.

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Carbon Monoxide & Smoke Detector Installation

Properly placed detectors provide critical early warning against invisible dangers.

Our electricians install smoke and CO detectors in optimal locations with verified battery backup.

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Smart Home Installation

Connected devices and smart systems add convenience and efficiency to modern Richmond homes.

GEM’s electricians install and integrate smart thermostats, lighting controls, and security components.

Ready for Reliable HVAC, Plumbing, and Electrical Services in Richmond?

When your Richmond home needs professional help, GEM delivers expertise adapted to rural property requirements.

We’ve served New England families since 1949, including Rhode Island’s rural communities. Call us or schedule online for same-day response throughout Richmond’s twelve villages.

GEM technician in front of service truck


Frequently Asked Questions

Does GEM serve all of Richmond?

Yes. From Carolina to Wyoming, from Shannock to Wood River Junction, we serve every Richmond village and property.

How quickly can I get service?

Same-day appointments are available for most calls. Richmond’s location is within our standard service territory.

Do your technicians work with well systems?

Yes. Richmond’s reliance on private wells means we regularly service well pumps and related equipment throughout town.

What makes GEM different from other providers?

We combine comprehensive HVAC, plumbing, and electrical capabilities with experience serving rural properties and commitment to quality work.

How can I prevent emergency repairs?

Regular maintenance catches problems before they become emergencies. GEM’s Home Comfort Club includes scheduled service that keeps Richmond homes running reliably.