4.6
Based on 3435 reviews
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Carrier Residential Factory Authorized Dealer
North American Technician Excellence - NATE - Certifying the Finest in HVACR
Mass Save | Heat Pump Installer

Reliable Service for Waltham Homes

Your home systems should work when you need them, and when they do not, you want technicians who understand Walthamโ€™s diverse mix of properties.

Waltham spans the Charles River west of Boston, a city where dense urban neighborhoods meet leafy residential streets. From the triple-deckers near Moody Street to the single-family homes of Warrendale and the historic properties along Main Street, homeowners maintain buildings ranging from 19th-century construction to modern condominiums.

GEM Plumbing and Heating Services, LLC provides heating, cooling, plumbing, and electrical services in Waltham, MA with expertise adapted to this city’s varied homes. Call GEM when your home needs help.

Years in Business

Skilled employees

Emergency Service

Trucks on the Road


(833) 222-2953

Service That Understands Urban Diversity

Waltham property owners need technicians who work efficiently in triple-deckers, carefully in historic homes, and thoroughly in every building type.

Multi-family buildings, condominiums, and single-family homes all require technicians who understand varied construction. Our professionals arrive prepared, work cleanly, and provide solutions that last. When your Waltham property needs attention, you deserve service from technicians who know urban housing.


Why Waltham Property Owners Choose GEM

Triple-deckers, multi-family buildings, condos, and single-family homes all receive appropriate expertise from technicians who understand varied construction.

Over 75 years serving New England families and property owners who expect reliable service.

Your schedule matters. When heat goes out or plumbing backs up, we respond quickly throughout Waltham.

Every GEM technician, plumber, and electrician maintains proper licensing, passes background checks, and holds NATE certification.

Our 500-vehicle fleet serves Waltham and surrounding communities with reliable response times.

Members receive priority scheduling, maintenance discounts, and regular service that prevents unexpected breakdowns.

Carrier Factory Authorized Dealer and National Grid certifications demonstrate our commitment to quality work.

Waltham’s accessible location places it conveniently within our standard service territory.


Getting the Help You Need Is Simple

Professional service should involve clear communication and honest pricing.

GEM serves Waltham with straightforward processes. Call, schedule, receive quality work.

Call or book online. We accommodate Waltham schedules with flexible appointment times and same-day availability.

Your technician evaluates the situation, explains findings clearly, and provides pricing before beginning work.

We complete repairs properly, protect your floors and furnishings, and confirm everything functions before leaving.

GEM technician smiling inside residential kitchen during service call

(833) 222-2953

What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 3435 reviews
powered by Google
Richard Riquier profile pictureRichard Riquier
13:12 23 Jul 24
Leak in kitchen. Technician was quick and professional. I’ve used gem in the past and have always had a good experience.
Brian Bessette profile pictureBrian Bessette
16:08 16 Jul 24
Nate came out first thing in the morning to help with my clogged sewer main. He was very professional and kind. He explained everything with no difficulty and offered multiple cost-tiered options. Mainly whether we would utilize a camera in the process of snaking the main. I appreciated being offered the option. We went with the camera process. So we could fully diagnose the issue, and determine if this would be a recurring problem.
We found roots growing in an old, 2-foot, cast-iron section of my main drainage pipe.
He used a blade attachment and cleared the obstruction to the best of his ability. Then left me with a quote to have the 2-foot section of cast iron replaced with PVCโ€”which is only a small section that penetrated the foundation of my home.
I was very happy with the service, and most importantly the transparent approach which allowed me to make informed decisions.
Nateโ€™s customer service skills were out of this world. I advise GEM Plumbing to invest in this young man.
Matthew Bodziony profile pictureMatthew Bodziony
16:02 16 Jul 24
Incredible company.
I had two whole house central AC units replaced (19 yrs old) and their team and other parts of the company (Plumbling, electrical, etc.) worked together to do an unbelieable installation in very hot conditions. My hats off to your company and we are so impressed that I contracted GEM to install a whole house 25kw generator.
The team was:
Alec Reyes
Marcus Mendoza
Roger Ribeiro
Richard Kadison profile pictureRichard Kadison
20:05 11 Jul 24
I was able to schedule an appointment for the next day. The technician was great. Chris went over everything that needed to be done and explained it clearly. Very professional. He was also able to offer a discount and waived the fee for the service call. When I reviewed the bill that night, there was an error and the fee hadnโ€™t been waived. When I called Gem the next day, they saw the error and immediately corrected it. Said the refund would be put on my credit card. Very happy with the service.
DebraJean Fournier profile pictureDebraJean Fournier
14:18 22 Jun 24
I am very happy with my well water pump service. David Chapman and his associate were professional, friendly and respectful. David showed me how to change my filter for which I am truly grateful.
It was super easy booking online The next day the dispatcher, (unfortunately I donโ€™t know her name) called to offer an earlier appointment. She was very polite and kind.
My whole transaction was smooth and pleasant from start to finish!

customer and technician interaction

Peace of Mind, Worry-Free

Maintaining your home can be stressful. Let us help.

Preserve your home’s value, extend your equipment’s life span, and ease your worries with our membership plans.

Well-maintained systems run better, last longer, and save you money on energy bills. Regular care prevents breakdowns, extends equipment life, and keeps your home comfortable year-round. When it’s time to sell, buyers notice homes with documented maintenance history.

Waltham properties do not fail on a schedule, and in a city where triple-deckers house multiple families and landlords depend on functioning systems, after-hours problems require immediate response.

That is why our technicians are on call day and night, responding to emergencies near Moody Street, throughout Warrendale, in the neighborhoods off Main Street, and everywhere in the city. We understand what a boiler failure means when three families share a heating system, how quickly a plumbing backup affects multiple units, and why an electrical problem in a multi-family building can’t wait.

We know Waltham’s housing stock, from the dense blocks near the river to the single-families climbing the hills. Whether a winter storm stresses an aging boiler, summer humidity overwhelms window units in buildings without central air, or a plumbing emergency needs immediate attention, you have a team that already knows the common issues in Waltham properties. When something goes wrong, you’re not left waiting.

With us, you can spend less money to take better care of your home.

Membership plans pay for themselves. You get discounted rates on service, priority scheduling when problems happen, and regular maintenance that prevents expensive emergency repairs. Efficient systems cost less to run, and catching issues early saves you from major expenses down the road.

Keep all parts of your home operating at peak efficiency with regular maintenance tune-ups.

Your HVAC, plumbing, and electrical systems work together to keep your home running. Regular tune-ups ensure everything operates efficiently, safely, and reliably. We inspect, clean, and adjust systems before problems start, so you avoid breakdowns when you need your systems most.


GEM HVAC technician standing in front of service van

Heating and Cooling Services in Waltham, MA

Waltham winters demand reliable heating, and humid Massachusetts summers make air conditioning increasingly essential.

GEM provides comprehensive HVAC services throughout Waltham, from emergency repairs to system replacements.

(833) 222-2953

Heating & Cooling Icon

Furnaces for Waltham Homes

When your furnace fails and tenants are calling or your family is getting cold, you need technicians who can restore heat fast.

GEM’s heating specialists work on furnaces throughout the city with expertise across brands and configurations.

  • Furnace Installation: We size and install furnaces matched to your Waltham property’s heating requirements.
  • Furnace Replacement: When furnaces reach end of service life, we help select equipment that meets your comfort and efficiency needs.
  • Furnace Repair: Ignition problems, blower malfunctions, and heat distribution issues all respond to our diagnostic expertise.
  • Furnace Maintenance: Annual service maintains efficiency and catches developing problems before they leave you without heat.
Cooling System Icon

Air Conditioning Services in Waltham

Humid summers make air conditioning increasingly valuable for comfortable Waltham living.

Our cooling technicians keep your system running through heat waves with responsive service.

  • Air Conditioner Installation: We design and install cooling systems appropriate for Waltham’s varied properties.
  • Air Conditioner Replacement: Current equipment delivers better cooling and lower operating costs than aging units.
  • Air Conditioner Repair: When cooling fails during summer heat, we diagnose and repair problems efficiently.
  • Air Conditioner Maintenance: Pre-season service ensures your system handles peak demand without unexpected failures.
Heat Pump Icon

Heat Pumps

Heat pumps provide efficient year-round comfort, practical for Waltham property owners seeking both performance and energy savings.

GEM helps Waltham property owners maximize heat pump benefits through proper installation and maintenance.

  • Heat Pump Installation: We configure heat pump systems for optimal performance in Massachusetts climate.
  • Heat Pump Replacement: Current heat pump technology offers significant improvements over older units.
  • Heat Pump Repair: Mode switching problems and output issues indicate conditions our technicians resolve effectively.
  • Heat Pump Maintenance: Regular service maintains efficiency and extends equipment lifespan.
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Ductless Mini-Splits

Waltham’s older buildings benefit from ductless systems that add cooling and supplemental heat without major construction.

GEM’s ductless specialists design and install systems that heat and cool specific units or areas efficiently.

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Boilers

Boiler heat serves many Waltham properties, especially multi-family buildings, providing reliable warmth through steam and hot water systems.

GEM’s heating team provides comprehensive boiler services for safe, efficient operation.

  • Boiler Installation: We install boilers matched to your building’s heat distribution configuration.
  • Boiler Repair: Pressure problems, leaks, and circulation issues all fall within our expertise.
  • Boiler Maintenance: Annual service maintains safety, efficiency, and reliability throughout the heating season.
A piggy bank represents Mass Save rebate savings

Oil-to-Gas Conversions

Where natural gas service reaches your Waltham property, converting from oil can simplify maintenance and reduce costs.

Technician Icon

Radiant Heating Systems

Radiant floor heat provides even warmth without drafts, working well in Waltham properties of every era.

GEM installs and maintains radiant systems throughout the city.

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Indoor Air Quality Solutions

Waltham’s urban setting and varied housing stock create air quality considerations many property owners address with treatment systems.

GEM offers filtration, purification, and humidity control that improves indoor air quality throughout your Waltham property.

Smart thermostat Icon

Thermostats & Smart Home Devices

Smart thermostats provide control and efficiency benefits for Waltham property owners regardless of building age.

GEM installs connected devices that modernize comfort management.

GEM Plumbing Heating Cooling u0026 Electrical branded technician portrait

Plumbing Services in Waltham, MA

Your plumbing should work without you thinking about it. GEM provides trusted plumbing services to our Waltham neighbors.

From emergency repairs to planned improvements, GEM’s licensed plumbers handle every plumbing challenge Waltham properties present.

(833) 222-2953

Water Heaters

Water Heater Repair & Replacement

When your water heater fails and multiple households are affected, you need fast service.

GEM provides Waltham property owners with complete water heater services from diagnosis to installation.

  • Traditional Water Heater Installation: We install tank units sized for your property’s hot water demands.
  • Traditional Water Heater Replacement: When repair isn’t practical, we remove old equipment and install appropriate replacements.
  • Traditional Water Heater Repair: Temperature inconsistencies, leaks, and unusual noises all indicate conditions we can address.
  • Traditional Water Heater Maintenance: Regular service extends tank life and maintains efficiency.
  • Tankless Water Heater Installation: Endless hot water and compact footprint make tankless units practical for Waltham’s varied properties.
  • Tankless Water Heater Replacement: When tankless units age out, we install current models with improved features.
  • Tankless Water Heater Repair: Error codes and temperature problems indicate issues we can resolve.
  • Tankless Water Heater Maintenance: Annual service maintains tankless performance.
Drain Cleaning Icon

Drain Clog Removal & Sewer Services in Waltham

Slow drains and blockages disrupt daily routines and require professional clearing.

GEM’s drain specialists restore proper flow throughout your plumbing system.

  • Kitchen Drains: Grease accumulation and food debris create kitchen drain clogs we clear effectively.
  • Bathroom Drains: Hair, soap residue, and mineral buildup respond to professional drain clearing techniques.
  • Basement and Utility Drains: Floor drains collect debris and sediment that cause backup during storms if not cleaned regularly.
Water Treatment Icon

Water Filtration & Water Quality Improvements

Waltham water quality benefits from treatment systems that address hardness and impurities.

GEM installs and services water treatment equipment throughout the city.

  • Water Purifier System Installation: Whole-home filtration improves water quality at every tap and appliance.
  • Water Softener Installation: Soft water prevents scale buildup and extends plumbing system life.
  • Water Softener Maintenance: Regular service keeps softening systems functioning properly.
  • Water Softener Repair: When softeners malfunction, we diagnose and correct problems promptly.
  • Water Softener Replacement: Aging softeners lose effectiveness and benefit from replacement.
Well Systems Icon

Well System & Well Pump Repair

Some Waltham properties rely on private wells for water supply. GEM provides well pump installation, repair, and replacement to maintain reliable water flow for these properties.

Remodel Icon

Kitchen & Bath Remodels

Outdated plumbing affects both function and aesthetics in Waltham properties.

Dated fixtures, inefficient configurations, and aging supply lines indicate systems ready for professional upgrades. GEM’s plumbers install fixtures that improve daily convenience.

  • Kitchen Faucets
  • Bathroom Faucets & Toilets
  • Garbage Disposal
  • Hot Water Dispenser
  • Drinking Water Filter
  • Appliance Hook Up
  • Cooking Upgrades
  • Spa Bathroom
Leaks Icon

Plumbing Leaks

Water stains, musty odors, and unexpected moisture signal hidden leaks causing ongoing damage.

In Waltham’s varied housing stock, aging connections develop leaks that threaten floors, walls, and neighboring units. Our technicians locate leaks precisely and complete permanent repairs.

Hydro Jet Icon

Hydro Jetting

When standard drain clearing can’t remove stubborn blockages, hydro jetting scours pipe interiors with high-pressure water.

This service removes grease accumulation and root intrusion from Waltham drain lines, restoring full flow capacity.

Maintenance Icon

Sump Pumps

Properties in low-lying Waltham areas benefit from working sump pump protection.

GEM keeps these important systems ready when groundwater rises.

  • Sump Pump Installation: We install pumps with capacity matched to your property’s water intrusion patterns.
  • Sump Pump Replacement: When pumps fail, prompt replacement protects basements from flooding.
  • Sump Pump Repair: Pumps cycling constantly or failing to activate need professional attention.
  • Sump Pump Maintenance: Regular testing confirms your pump will function during heavy storms.
Licensed GEM electrician working inside electrical panel

Power Your Home With GEM’s Waltham Electricians

Waltham’s electrical systems range from original wiring in historic buildings to modern installations in updated properties.

GEM’s licensed electricians serve Waltham with expertise across all residential electrical work.

(833) 222-2953

Generator Icon

Standby Generator Repair & Installation in Waltham

Power outages disrupt daily life, and generators keep essential systems operational when storms knock out power.

GEM installs and maintains backup power for Waltham properties with sizing guidance and ongoing service.

Lighting Icon

Indoor & Outdoor Lighting Design

Proper lighting enhances Waltham properties while improving safety and security.

GEM electricians install lighting solutions appropriate to your property.

  • Indoor Lighting: Recessed fixtures, pendant lights, under-cabinet illumination, and accent lighting tailored to your space.
  • Outdoor Lighting: Landscape, pathway, and security lighting that improves safety while highlighting your property.
Electrical Panel Icon

Electrical Panel Upgrades

Your electrical panel must safely handle modern power demands as you add appliances, devices, and technology.

GEM’s electricians evaluate current capacity and install panels that deliver reliable power with room for future needs.

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Commercial Electrical Services

Waltham businesses along Moody Street, Main Street, and throughout the city depend on consistent electrical service.

Our commercial electricians handle lighting upgrades, panel work, safety inspections, and emergency repairs for local businesses.

Icon representing electrical services

Surge Protectors

Storms and grid fluctuations expose Waltham properties to damaging power surges.

Whole-home surge protection installed at your panel guards every circuit against voltage spikes that destroy electronics and appliances.

Rewiring service icon representing professional plumbing repairs

Rewiring & Wiring Installation

Many Waltham properties contain original wiring that cannot safely meet modern electrical loads.

Flickering lights, frequently tripped breakers, and warm outlets indicate systems needing professional attention. GEM replaces outdated wiring to current codes.

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EV Chargers

Home charging makes electric vehicle ownership practical for Waltham residents.

GEM’s certified electricians install Level 2 chargers that provide faster charging speeds with professional wiring.

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Carbon Monoxide & Smoke Detector Installation

Properly placed and maintained detectors provide critical early warning against invisible dangers.

Our electricians install smoke and CO detectors in optimal locations throughout your Waltham property with tested battery backup.

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Smart Home Installation

Connected devices and smart home systems add convenience, efficiency, and control to modern Waltham properties.

GEM’s electricians install and integrate smart thermostats, lighting controls, security components, and energy monitoring systems.

Ready for Reliable HVAC, Plumbing, and Electrical Services in Waltham?

When your Waltham property needs professional attention, GEM provides the expertise and reliable service you expect.

We’ve served New England families since 1949, including Greater Boston’s diverse communities. Call us or schedule online for same-day response throughout Waltham.

GEM technician in front of service truck


Frequently Asked Questions

Does GEM serve all of Waltham?

Yes. From Moody Street to Warrendale, from the river to the Lexington line, we serve every Waltham address.

How quickly can I get service?

Same-day appointments are available for most calls. Waltham’s accessible location is well within our service network.

Do you work with multi-family buildings?

Yes. Waltham’s triple-deckers and multi-unit properties require technicians who understand shared systems. Our team handles both individual units and building-wide work.

What makes GEM different from other providers?

We combine comprehensive capabilities with experience serving urban properties. Waltham property owners receive efficient service from professionals who understand density.

How can I prevent emergency repairs?

Regular maintenance catches problems before they become emergencies. GEM’s Home Comfort Club includes scheduled service that keeps Waltham properties running reliably.