4.6
Based on 3435 reviews
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Carrier Residential Factory Authorized Dealer
North American Technician Excellence - NATE - Certifying the Finest in HVACR
Mass Save | Heat Pump Installer

Reliable Service for Cambridge Homes

Your home systems should work when you need them, and when they do not, you want technicians who understand historic urban housing.

Cambridge packs world-class universities, innovative companies, and diverse neighborhoods into one of America’s densest cities. From the Victorian triple-deckers of Cambridgeport to the historic homes near Harvard Square, from the row houses of Mid-Cambridge to the condos throughout Kendall Square, property owners maintain buildings where age, density, and architectural significance create unique challenges.

GEM Plumbing and Heating Services, LLC provides heating, cooling, plumbing, and electrical services in Cambridge, MA with expertise adapted to historic urban properties. Call GEM when your home needs help.

Years in Business

Skilled employees

Emergency Service

Trucks on the Road


(833) 222-2953

Service That Respects Historic Properties

Cambridge property owners need technicians who work carefully in historic buildings and efficiently in tight urban spaces.

Triple-deckers, brownstones, Victorian homes, and modern condos all require technicians who understand varied construction. Our professionals arrive prepared, protect architectural details, and provide solutions that work within building constraints. When your Cambridge property needs attention, you deserve service from technicians who know urban historic housing.


Why Cambridge Property Owners Choose GEM

Victorian homes, triple-deckers, and buildings with architectural significance all receive careful attention from technicians who understand preservation requirements.

We navigate tight streets, limited parking, and compact spaces to deliver efficient service throughout Cambridge.

Over 75 years serving New England families and property owners who expect reliable service.

Every GEM technician, plumber, and electrician maintains proper licensing, passes background checks, and holds NATE certification.

Your schedule matters. When heat fails or plumbing backs up, we respond quickly throughout Cambridge.

Members receive priority scheduling, maintenance discounts, and regular service that prevents unexpected breakdowns.

Carrier Factory Authorized Dealer and National Grid certifications demonstrate our commitment to quality work.

Cambridge’s central location places it conveniently within our standard service territory.


Getting the Help You Need Is Simple

Professional service should involve clear communication and honest pricing.

GEM serves Cambridge with straightforward processes. Call, schedule, receive quality work.

Call or book online. We accommodate Cambridge schedules with flexible appointment times and same-day availability.

Your technician evaluates the situation, explains findings clearly, and provides pricing before beginning work.

We complete repairs properly, protect your floors and architectural details, and confirm everything functions before leaving.

(833) 222-2953

What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 3435 reviews
powered by Google
Richard Riquier profile pictureRichard Riquier
13:12 23 Jul 24
Leak in kitchen. Technician was quick and professional. I’ve used gem in the past and have always had a good experience.
Brian Bessette profile pictureBrian Bessette
16:08 16 Jul 24
Nate came out first thing in the morning to help with my clogged sewer main. He was very professional and kind. He explained everything with no difficulty and offered multiple cost-tiered options. Mainly whether we would utilize a camera in the process of snaking the main. I appreciated being offered the option. We went with the camera process. So we could fully diagnose the issue, and determine if this would be a recurring problem.
We found roots growing in an old, 2-foot, cast-iron section of my main drainage pipe.
He used a blade attachment and cleared the obstruction to the best of his ability. Then left me with a quote to have the 2-foot section of cast iron replaced with PVCโ€”which is only a small section that penetrated the foundation of my home.
I was very happy with the service, and most importantly the transparent approach which allowed me to make informed decisions.
Nateโ€™s customer service skills were out of this world. I advise GEM Plumbing to invest in this young man.
Matthew Bodziony profile pictureMatthew Bodziony
16:02 16 Jul 24
Incredible company.
I had two whole house central AC units replaced (19 yrs old) and their team and other parts of the company (Plumbling, electrical, etc.) worked together to do an unbelieable installation in very hot conditions. My hats off to your company and we are so impressed that I contracted GEM to install a whole house 25kw generator.
The team was:
Alec Reyes
Marcus Mendoza
Roger Ribeiro
Richard Kadison profile pictureRichard Kadison
20:05 11 Jul 24
I was able to schedule an appointment for the next day. The technician was great. Chris went over everything that needed to be done and explained it clearly. Very professional. He was also able to offer a discount and waived the fee for the service call. When I reviewed the bill that night, there was an error and the fee hadnโ€™t been waived. When I called Gem the next day, they saw the error and immediately corrected it. Said the refund would be put on my credit card. Very happy with the service.
DebraJean Fournier profile pictureDebraJean Fournier
14:18 22 Jun 24
I am very happy with my well water pump service. David Chapman and his associate were professional, friendly and respectful. David showed me how to change my filter for which I am truly grateful.
It was super easy booking online The next day the dispatcher, (unfortunately I donโ€™t know her name) called to offer an earlier appointment. She was very polite and kind.
My whole transaction was smooth and pleasant from start to finish!

customer and technician interaction

Peace of Mind, Worry-Free

Maintaining your home can be stressful. Let us help.

Preserve your home’s value, extend your equipment’s life span, and ease your worries with our membership plans.

Well-maintained systems run better, last longer, and save you money on energy bills. Regular care prevents breakdowns, extends equipment life, and keeps your home comfortable year-round. When it’s time to sell, buyers notice homes with documented maintenance history.

Cambridge properties do not fail on a schedule, and in a city where Victorian buildings house multiple families and century-old systems serve modern demands, after-hours problems require immediate expertise. That is why our technicians are on call day and night, responding to emergencies in Harvard Square, Cambridgeport, Inman Square, Porter Square, and every neighborhood in the city.

We understand what a boiler failure means when multiple units depend on one system, how to work around original woodwork and period details, and why an electrical issue in an older building requires someone who has seen it before. We know Cambridge’s housing stock, from the grand Victorians near the Common to the dense triple-deckers along Mass Ave.

Whether a winter storm stresses an aging steam system, summer humidity overwhelms an undersized cooling unit, or a plumbing emergency threatens a finished space, you have a team that understands the common issues in Cambridge homes. When something goes wrong, you’re not left waiting.

With us, you can spend less money to take better care of your home.

Membership plans pay for themselves. You get discounted rates on service, priority scheduling when problems happen, and regular maintenance that prevents expensive emergency repairs. Efficient systems cost less to run, and catching issues early saves you from major expenses down the road.

Keep all parts of your home operating at peak efficiency with regular maintenance tune-ups.

Your HVAC, plumbing, and electrical systems work together to keep your home running. Regular tune-ups ensure everything operates efficiently, safely, and reliably. We inspect, clean, and adjust systems before problems start, so you avoid breakdowns when you need your systems most.


GEM technician servicing a Carrier outdoor unit

Heating and Cooling Services in Cambridge, MA

Cambridge winters demand reliable heating, and humid Massachusetts summers make air conditioning increasingly essential in dense urban housing.

GEM provides comprehensive HVAC services throughout Cambridge, from emergency repairs to system replacements.

(833) 222-2953

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Air Conditioning Services in Cambridge

Dense urban housing makes air conditioning increasingly essential for comfortable Cambridge summers.

Our cooling technicians keep your system running through heat waves with responsive service.

  • Air Conditioner Installation: We design and install cooling systems appropriate for Cambridge’s varied properties and building constraints.
  • Air Conditioner Replacement: Current equipment delivers better cooling and lower operating costs than aging units.
  • Air Conditioner Repair: When cooling fails during summer heat, we diagnose and repair problems efficiently.
  • Air Conditioner Maintenance: Pre-season service ensures your system handles peak demand without unexpected failures.
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Heat Pumps

Heat pumps provide efficient year-round comfort, increasingly popular in Cambridge as property owners seek sustainable options.

GEM helps Cambridge property owners maximize heat pump benefits through proper installation and maintenance.

  • Heat Pump Installation: We configure heat pump systems for optimal performance within building constraints.
  • Heat Pump Replacement: Current heat pump technology offers significant improvements over older units.
  • Heat Pump Repair: Mode switching problems and output issues indicate conditions our technicians resolve effectively.
  • Heat Pump Maintenance: Regular service maintains efficiency and extends equipment lifespan.
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Furnaces for Cambridge Homes

When your furnace fails and the temperature starts dropping in a building full of tenants, you need technicians who understand shared systems.

GEM’s heating specialists work on furnaces throughout the city with expertise across configurations and building types.

  • Furnace Installation: We size and install furnaces matched to your Cambridge property’s heating requirements.
  • Furnace Replacement: When furnaces reach end of service life, we help select equipment that fits your building’s constraints.
  • Furnace Repair: Ignition problems, blower malfunctions, and heat distribution issues all respond to our diagnostic expertise.
  • Furnace Maintenance: Annual service maintains efficiency and catches developing problems before they leave tenants without heat.
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Ductless Mini-Splits

Cambridge’s older buildings benefit from ductless systems that add cooling and supplemental heat without major construction.

GEM’s ductless specialists design and install systems that condition specific units or areas efficiently.

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Boilers

Boiler heat serves most Cambridge multi-family buildings, providing reliable warmth through steam and hot water systems that have operated for generations.

GEM’s heating team provides comprehensive boiler services for safe, efficient operation.

  • Boiler Installation: We install boilers matched to your building’s heat distribution configuration.
  • Boiler Repair: Pressure problems, leaks, steam traps, and circulation issues all fall within our expertise.
  • Boiler Maintenance: Annual service maintains safety, efficiency, and reliability throughout the heating season.
Technician Icon

Radiant Heating Systems

Radiant floor heat provides even warmth without drafts, an option for Cambridge properties undergoing renovation.

GEM installs and maintains radiant systems throughout the city.

A piggy bank represents Mass Save rebate savings

Oil-to-Gas Conversions

Where natural gas service reaches your Cambridge property, converting from oil can simplify maintenance and improve efficiency.

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Indoor Air Quality Solutions

Cambridge’s urban setting and dense housing create air quality considerations many property owners address with treatment systems.

GEM offers filtration, purification, and humidity control that improves indoor air quality throughout your Cambridge property.

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Thermostats & Smart Home Devices

Smart thermostats provide control and efficiency benefits for Cambridge property owners regardless of building age.

GEM installs connected devices that modernize comfort management.

Plumber repairing kitchen faucet

Plumbing Services in Cambridge, MA

Your plumbing should work without you thinking about it. GEM provides trusted plumbing services to our Cambridge neighbors.

From emergency repairs to planned improvements, GEM’s licensed plumbers handle every plumbing challenge Cambridge’s historic properties present.

(833) 222-2953

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Plumbing Leaks

Water stains, musty odors, and unexpected moisture signal hidden leaks causing ongoing damage.

In Cambridge’s dense housing stock, aging connections develop leaks that threaten multiple units. Our technicians locate leaks precisely and complete permanent repairs.

Water Heaters

Water Heater Repair & Replacement

When your water heater fails and multiple units lose hot water, you need fast service from technicians who understand shared systems.

GEM provides Cambridge property owners with complete water heater services from diagnosis to installation.

  • Traditional Water Heater Installation: We install tank units sized for your property’s hot water demands.
  • Traditional Water Heater Replacement: When repair isn’t practical, we remove old equipment and install appropriate replacements.
  • Traditional Water Heater Repair: Temperature inconsistencies, leaks, and unusual noises all indicate conditions we can address.
  • Traditional Water Heater Maintenance: Regular service extends tank life and maintains efficiency.
  • Tankless Water Heater Installation: Endless hot water and compact footprint make tankless units practical for Cambridge’s space-constrained properties.
  • Tankless Water Heater Replacement: When tankless units age out, we install current models with improved features.
  • Tankless Water Heater Repair: Error codes and temperature problems indicate issues we can resolve.
  • Tankless Water Heater Maintenance: Annual service maintains tankless performance.
Water Treatment Icon

Water Filtration & Water Quality Improvements

Cambridge water quality benefits from treatment systems that address hardness and impurities.

GEM installs and services water treatment equipment throughout the city.

  • Water Purifier System Installation: Whole-home filtration improves water quality at every tap and appliance.
  • Water Softener Installation: Soft water prevents scale buildup and extends plumbing system life.
  • Water Softener Maintenance: Regular service keeps softening systems functioning properly.
  • Water Softener Repair: When softeners malfunction, we diagnose and correct problems promptly.
  • Water Softener Replacement: Aging softeners lose effectiveness and benefit from replacement.
Drain Cleaning Icon

Drain Clog Removal & Sewer Services in Cambridge

Slow drains and blockages disrupt daily routines and require professional clearing.

GEM’s drain specialists restore proper flow throughout your plumbing system.

  • Kitchen Drains: Grease accumulation and food debris create kitchen drain clogs we clear effectively.
  • Bathroom Drains: Hair, soap residue, and mineral buildup respond to professional drain clearing techniques.
  • Basement and Utility Drains: Floor drains collect debris and sediment that cause backup during storms if not cleaned regularly.
Hydro Jet Icon

Hydro Jetting

When standard drain clearing can’t remove stubborn blockages, hydro jetting scours pipe interiors with high-pressure water.

This service removes grease accumulation and root intrusion from Cambridge drain lines, restoring full flow capacity.

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Sump Pumps

Properties in low-lying Cambridge areas benefit from working sump pump protection.

GEM keeps these important systems ready when groundwater rises.

  • Sump Pump Installation: We install pumps with capacity matched to your property’s water intrusion patterns.
  • Sump Pump Replacement: When pumps fail, prompt replacement protects basements from flooding.
  • Sump Pump Repair: Pumps cycling constantly or failing to activate need professional attention.
  • Sump Pump Maintenance: Regular testing confirms your pump will function during heavy storms.
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Well System & Well Pump Repair

Some Cambridge properties rely on private wells for water supply. GEM provides well pump installation, repair, and replacement to maintain reliable water flow for these properties.

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Kitchen & Bath Remodels

Outdated plumbing affects both function and aesthetics in Cambridge properties.

Dated fixtures, inefficient configurations, and aging supply lines indicate systems ready for professional upgrades. GEM’s plumbers install fixtures that meet modern standards while respecting building character.

  • Kitchen Faucets
  • Bathroom Faucets & Toilets
  • Garbage Disposal
  • Hot Water Dispenser
  • Drinking Water Filter
  • Appliance Hook Up
  • Cooking Upgrades
  • Spa Bathroom
Electrician installing a pendant light in a kitchen.

Power Your Home With GEM’s Cambridge Electricians

Cambridge’s electrical systems range from original knob-and-tube in historic buildings to modern installations in updated properties.

GEM’s licensed electricians serve Cambridge with expertise across all residential electrical work.

(833) 222-2953

Generator Icon

Standby Generator Repair & Installation in Cambridge

Power outages disrupt daily life, and generators keep essential systems operational when storms knock out power.

GEM installs and maintains backup power for Cambridge properties with sizing guidance and ongoing service.

Lighting Icon

Indoor & Outdoor Lighting Design

Proper lighting enhances Cambridge properties while improving safety and security.

GEM electricians install lighting solutions appropriate to your property’s character.

  • Indoor Lighting: Recessed fixtures, pendant lights, under-cabinet illumination, and accent lighting that respects architectural details.
  • Outdoor Lighting: Landscape, pathway, and security lighting that improves safety while complementing historic settings.
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Electrical Panel Upgrades

Your electrical panel must safely handle modern power demands in buildings designed for far less electrical load.

GEM’s electricians evaluate current capacity and install panels that deliver reliable power with room for future needs.

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Smart Home Installation

Connected devices and smart home systems add convenience, efficiency, and control to Cambridge properties.

GEM’s electricians install and integrate smart thermostats, lighting controls, security components, and energy monitoring systems.

Icon representing electrical services

Surge Protectors

Storms and grid fluctuations expose Cambridge properties to damaging power surges.

Whole-home surge protection installed at your panel guards every circuit against voltage spikes that destroy electronics and appliances.

Rewiring service icon representing professional plumbing repairs

Rewiring & Wiring Installation

Many Cambridge properties contain original wiring that cannot safely meet modern electrical loads.

Flickering lights, frequently tripped breakers, and warm outlets indicate systems needing professional attention. GEM replaces outdated wiring to current codes while respecting historic construction.

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EV Chargers

Home charging makes electric vehicle ownership practical for Cambridge residents.

GEM’s certified electricians install Level 2 chargers that provide faster charging speeds with professional wiring.

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Carbon Monoxide & Smoke Detector Installation

Properly placed and maintained detectors provide critical early warning against invisible dangers.

Our electricians install smoke and CO detectors in optimal locations throughout your Cambridge property with tested battery backup.

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Commercial Electrical Services

Cambridge businesses throughout the city depend on consistent electrical service.

Our commercial electricians handle lighting upgrades, panel work, safety inspections, and emergency repairs for local businesses.

Ready for Reliable HVAC, Plumbing, and Electrical Services in Cambridge?

When your Cambridge property needs professional attention, GEM provides the expertise historic urban buildings require.

We’ve served New England families since 1949, including Greater Boston’s most historic communities. Call us or schedule online for same-day response throughout Cambridge.

GEM technician in front of service truck


Frequently Asked Questions

Does GEM serve all of Cambridge?

Yes. From Harvard Square to Kendall Square, from Cambridgeport to Porter Square, we serve every Cambridge address.

How quickly can I get service?

Same-day appointments are available for most calls. Cambridge’s central location is well within our service network.

Do you work with historic buildings?

Yes. Cambridge’s Victorian homes and historic multi-family buildings require technicians who understand period construction. Our team works carefully around architectural details.

What makes GEM different from other providers?

We combine comprehensive capabilities with experience serving dense urban housing. Cambridge property owners receive efficient service from professionals who understand historic buildings.

How can I prevent emergency repairs?

Regular maintenance catches problems before they become emergencies. GEM’s Home Comfort Club includes scheduled service that keeps Cambridge properties running reliably.