4.6
Based on 8625 reviews
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Carrier Residential Factory Authorized Dealer
North American Technician Excellence - NATE - Certifying the Finest in HVACR
Mass Save | Heat Pump Installer

When Your Shrewsbury Home Needs Professional Help

Keeping your Shrewsbury home running shouldn’t be a daily worry.

Families here juggle busy commutes, school schedules, and the rhythm of Central Massachusetts weather. When something goes wrong with your home’s essential systems, it disrupts more than comfort. It disrupts the flow of your life. From the established neighborhoods near the town center to the growing developments along Route 9 and the homes surrounding Lake Quinsigamond, Shrewsbury properties depend on reliable heating, cooling, plumbing, or electrical services that work without surprises. 

GEM Plumbing & Heating Services, LLC delivers the everyday service your home needs to stay steady through every season. When you need heating, cooling, plumbing, or electrical support in Shrewsbury, call GEM.

Years in Business

Skilled employees

Emergency Service

Trucks on the Road


(833) 222-2953

Service That Meets Shrewsbury’s Standards

Shrewsbury homeowners expect professional service that matches their investment in quality homes.

Colonial revivals, contemporary builds, and mid-century ranches all require technicians who understand quality workmanship. Our professionals arrive prepared, work cleanly, and provide solutions that last. When your Shrewsbury home needs attention, you deserve straightforward service from experienced professionals.


Why Shrewsbury Homeowners Choose GEM

Your schedule matters. We respond quickly and work efficiently throughout Shrewsbury, because home emergencies don’t wait for convenient timing.

Every GEM technician, plumber, and electrician maintains proper licensing, passes background checks, and holds NATE certification.

Members receive priority scheduling, maintenance discounts, and regular service that protects system performance and prevents unexpected breakdowns.

Over 75 years serving New England families who expect reliable service from experienced professionals.

Our 500-vehicle fleet serves Shrewsbury and surrounding communities with reliable response times throughout Central Massachusetts.

Carrier Factory Authorized Dealer and National Grid certifications demonstrate our commitment to quality work.

New construction, established homes, and properties of every era receive appropriate expertise from technicians who understand varied building types.

Shrewsbury’s location between Worcester and the MetroWest corridor places it conveniently within our standard service territory.


Getting the Help You Need Is Simple

Professional service should involve clear communication and transparent pricing, not uncertainty.

GEM serves Shrewsbury with straightforward processes. Call, schedule, receive quality work.

Call or book online. We accommodate Shrewsbury schedules with flexible appointment times and same-day availability.

Your technician evaluates the situation, explains findings clearly, and provides pricing before beginning work.

We complete repairs properly, protect your floors and furnishings, and confirm everything functions before leaving.

GEM technician smiling inside residential kitchen during service call

(833) 222-2953

What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 8625 reviews
I had to call Gem on a Sunday for a leaking faucet that was causing havoc to my wood floors. Orlando was the technician. He saved the day!!!! I was so thankful!! It was quick he was so nice. He should get a raise for his customer service.
Tim was terrific.. very personable and knowledgeable ..he knows what he is doing..
..
Luis and Edwin did an OUTSTANDING job in replacing my old furnace with a new one. They were thorough in every aspect of the job. From removal to the new install and clean up. Very professional and answered any questions I had. I can't thank them enough for the excellent Jobe they performed. 👍👍👍👍
Polite, professional, and diligent.
Very professional and was sure to explain everything that was done and the condition of the system
Mason was very polite and courteous. He explained everything
Very friendly and knowledgeable service.
Broken faucet lever
I joined the membership. I'm disabled and the membership will help with any future issues. Had them here for an emergency to clear drainage downstairs.
Their service staff is always knowledgeable and helpful.
Nick was kind, respectful and did a great job. Even though it was late at night, he figured out the problem and resolved it. Thank you Nick
Prompt very friendly and work done thank you
Great, timely, efficient service. While contact with the technicians was minimal, what there was was courteous and to the point. Highly recommended.
Gem Plumbing provided fast, professional and successful service in a late night weekend emergency.
Very satisfied with the service and plumber Edward who explained everything as the process went along.
Would recommend GEM to anyone in need.
Tim did a great job updating the information during the whole process and the work looks good. Thank you
Chris Andrew's stopped by on time to perform the yearly maintenance inspection/repair. He was quick yet thorough; he explained every procedure he performed, and answered all of our questions.
More to the point, Chris explained what we needed to do to ensure maximum longevity and efficiency.

Thanks Chris.
Excellent service from Victor!
Outstanding service by GEM plumbing & heating. On time arrival, processional and friendly staff. Work done fast and with great quality. Very impressive. Highly recommend to use for all your plumbing and heating needs.
Jacob and his co worker provided great service and quality work. Jacob is professional and knowledgeable in his field. He provided the diagnostics to identify the electrical problem. Followed by the best solution to resolve it. Highly recommend him for your electrical needs.
The two gentlemen that came to check a leak I was having, were so helpful and polite and most of seemed to genuinely care.
Tech was informative-polite & thorough
thank you
Joe did a wonderful job of coming to check my HVAC system prior to this coming summer. I was extremely pleased with his efficiency and the timely manner in which it was accomplished. Thank you Joe!
Always reliable and courteous service! We have relied on GEM for regular maintenance, repair services, plumbing, new HVAC installation, and even shower installation. We feel we can cou t on GEM to be there when we need them and always perform great work.
Excellent service, highly recommend
Alec and Scott made quick work of what turned out to be a simple solution. Very efficient, pleasant and explained the issue and recommendation clearly.

customer and technician interaction

Peace of Mind, Worry-Free

Maintaining your home can be stressful. Let us help.

Preserve your home’s value, extend your equipment’s life span, and ease your worries with our membership plans.

Well-maintained systems run better, last longer, and save you money on energy bills. Regular care prevents breakdowns, extends equipment life, and keeps your home comfortable year-round. When it’s time to sell, buyers notice homes with documented maintenance history.

Shrewsbury homes don’t fail on a schedule, and when something goes wrong, you deserve help from people who know this town and the systems inside it. That is why our technicians are available day and night, responding across the Route 9 corridor, the neighborhoods around Lake Quinsigamond, and the established streets near the town center. We understand what a mid-winter furnace problem means for a family in a newer development off Main Street and how aging boilers behave in the older homes near Shrewsbury Common.

We see how summer humidity strains cooling systems throughout town and how storms can take out power for homes tucked along the lake. From busy commercial areas to quiet side streets, our team arrives prepared because we know the layout, the common failures, and the conditions that make repairs urgent in Shrewsbury. When something goes wrong, you’re never facing it alone.

With us, you can spend less money to take better care of your home.

Membership plans pay for themselves. You get discounted rates on service, priority scheduling when problems happen, and regular maintenance that prevents expensive emergency repairs. Efficient systems cost less to run, and catching issues early saves you from major expenses down the road.

Keep all parts of your home operating at peak efficiency with regular maintenance tune-ups.

Your HVAC, plumbing, and electrical systems work together to keep your home running. Regular tune-ups ensure everything operates efficiently, safely, and reliably. We inspect, clean, and adjust systems before problems start, so you avoid breakdowns when you need your systems most.


GEM HVAC technician standing in front of service van

Heating and Cooling Services in Shrewsbury, MA

Shrewsbury winters demand reliable heating, and humid Massachusetts summers make air conditioning essential for comfortable living.

GEM provides comprehensive HVAC services throughout Shrewsbury, from emergency repairs to system replacements.

(833) 222-2953

Heating & Cooling Icon

Furnaces for Shrewsbury Homes

When your furnace fails during a Shrewsbury winter, you need technicians who respond promptly and resolve problems correctly.

GEM’s heating specialists restore warmth to homes throughout town with expertise across furnace types and brands.

  • Furnace Installation: We size and install furnaces matched to your Shrewsbury home’s heating requirements.
  • Furnace Replacement: When furnaces reach end of service life, we help select equipment that meets your comfort expectations.
  • Furnace Repair: Ignition problems, blower malfunctions, and heat distribution issues all respond to our diagnostic expertise.
  • Furnace Maintenance: Annual service maintains efficiency and catches developing problems before they cause disruption.
Cooling System Icon

Air Conditioning Services in Shrewsbury

Humid summers make reliable air conditioning essential for comfortable Shrewsbury living.

Our cooling technicians keep your system running through heat waves with responsive service.

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Heat Pumps

Heat pumps provide efficient year-round comfort, popular with Shrewsbury homeowners seeking both performance and energy savings.

GEM helps Shrewsbury families maximize heat pump benefits through proper installation and maintenance.

  • Heat Pump Installation: We configure heat pump systems for optimal performance in Central Massachusetts climate.
  • Heat Pump Replacement: Current heat pump technology offers significant improvements over older units.
  • Heat Pump Repair: Mode switching problems and output issues indicate conditions our technicians resolve effectively.
  • Heat Pump Maintenance: Regular service maintains efficiency and extends equipment lifespan.
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Ductless Mini-Splits

Shrewsbury homes benefit from ductless systems that provide targeted heating and cooling for specific areas.

GEM’s ductless specialists design and install systems that heat and cool efficiently.

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Boilers

Boiler heat serves many Shrewsbury homes, providing reliable warmth through radiators and baseboard systems.

GEM’s heating team provides comprehensive boiler services for safe, efficient operation.

  • Boiler Installation: We install boilers matched to your home’s existing heat distribution configuration.
  • Boiler Repair: Pressure problems, leaks, and circulation issues all fall within our expertise.
  • Boiler Maintenance: Annual service maintains safety, efficiency, and reliability throughout the heating season.
A piggy bank represents Mass Save rebate savings

Oil-to-Gas Conversions

Where natural gas service reaches your Shrewsbury property, converting from oil can simplify maintenance and reduce costs.

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Radiant Heating Systems

Radiant floor heat provides even warmth without drafts, working well in Shrewsbury homes of every era.

GEM installs and maintains radiant systems throughout town.

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Indoor Air Quality Solutions

Shrewsbury’s housing stock creates air quality considerations many homeowners address with treatment systems.

GEM offers filtration, purification, and humidity control that improves indoor air quality throughout your Shrewsbury home.

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Thermostats & Smart Home Devices

Smart thermostats provide control and efficiency benefits for Shrewsbury homeowners regardless of home age.

GEM installs connected devices that modernize comfort management.

GEM Plumbing Heating Cooling u0026 Electrical branded technician portrait

Plumbing Services in Shrewsbury, MA

Your plumbing should work without you thinking about it. GEM provides trusted plumbing services to our Shrewsbury neighbors.

From emergency repairs to planned renovations, GEM’s licensed plumbers handle every plumbing challenge Shrewsbury homes present.

(833) 222-2953

Water Heaters

Water Heater Repair & Replacement

When your water heater fails, morning routines and daily household convenience suffer immediately.

GEM provides Shrewsbury homeowners with complete water heater services from diagnosis to installation.

  • Traditional Water Heater Installation: We install tank units sized for your household’s hot water requirements.
  • Traditional Water Heater Replacement: When repair isn’t practical, we remove old equipment and install appropriate replacements.
  • Traditional Water Heater Repair: Temperature inconsistencies, leaks, and unusual noises all indicate conditions we can address.
  • Traditional Water Heater Maintenance: Regular service extends tank life and maintains efficiency.
  • Tankless Water Heater Installation: Endless hot water and energy efficiency make tankless units popular in Shrewsbury homes.
  • Tankless Water Heater Replacement: When tankless units age out, we install current models with improved features.
  • Tankless Water Heater Repair: Error codes and temperature problems indicate issues we can resolve.
  • Tankless Water Heater Maintenance: Annual service maintains tankless performance.
Drain Cleaning Icon

Drain Clog Removal & Sewer Services in Shrewsbury

Slow drains and blockages disrupt household routines and require professional clearing.

GEM’s drain specialists restore proper flow throughout your plumbing system.

  • Kitchen Drains: Grease accumulation and food debris create kitchen drain clogs we clear effectively.
  • Bathroom Drains: Hair, soap residue, and mineral buildup respond to professional drain clearing techniques.
  • Basement and Utility Drains: Floor drains collect debris and sediment that cause backup during storms if not cleaned regularly.
Water Treatment Icon

Water Filtration & Water Quality Improvements

Shrewsbury water quality benefits from treatment systems that address hardness and impurities.

GEM installs and services water treatment equipment throughout town.

  • Water Purifier System Installation: Whole-home filtration improves water quality at every tap and appliance.
  • Water Softener Installation: Soft water prevents scale buildup and extends plumbing system life.
  • Water Softener Maintenance: Regular service keeps softening systems functioning properly.
  • Water Softener Repair: When softeners malfunction, we diagnose and correct problems promptly.
  • Water Softener Replacement: Aging softeners lose effectiveness and benefit from replacement.
Well Systems Icon

Well System & Well Pump Repair

Some Shrewsbury properties rely on private wells for water supply. GEM provides well pump installation, repair, and replacement to maintain reliable water flow for these homes.

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Kitchen & Bath Remodels

Outdated plumbing affects both function and aesthetics in Shrewsbury homes.

Dated fixtures, inefficient configurations, and aging supply lines indicate systems ready for professional upgrades. GEM’s plumbers install fixtures that complement your home while meeting modern standards.

  • Kitchen Faucets
  • Bathroom Faucets & Toilets
  • Garbage Disposal
  • Hot Water Dispenser
  • Drinking Water Filter
  • Appliance Hook Up
  • Cooking Upgrades
  • Spa Bathroom
Leaks Icon

Plumbing Leaks

Water stains, musty odors, and unexpected moisture often signal hidden leaks causing ongoing damage.

In Shrewsbury’s varied housing stock, aging connections develop leaks that threaten floors, walls, and finishes. Our technicians locate leaks precisely and complete permanent repairs.

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Hydro Jetting

When standard drain clearing can’t remove stubborn blockages, hydro jetting scours pipe interiors with high-pressure water.

This service removes grease accumulation and root intrusion from Shrewsbury drain lines, restoring full flow capacity.

Maintenance Icon

Sump Pumps

Properties in low-lying Shrewsbury areas benefit from working sump pump protection.

GEM keeps these important systems ready when groundwater rises.

  • Sump Pump Installation: We install pumps with capacity matched to your property’s water intrusion patterns.
  • Sump Pump Replacement: When pumps fail, prompt replacement protects basements and finished spaces.
  • Sump Pump Repair: Pumps cycling constantly or failing to activate need professional attention.
  • Sump Pump Maintenance: Regular testing confirms your pump will function during storms.
Licensed GEM electrician working inside electrical panel

Power Your Home With GEM’s Shrewsbury Electricians

Shrewsbury’s electrical systems range from older wiring in historic homes to modern installations in new construction.

GEM’s licensed electricians serve Shrewsbury with expertise across all residential electrical work.

(833) 222-2953

Generator Icon

Standby Generator Repair & Installation in Shrewsbury

Power outages disrupt daily life, and generators keep essential systems operational when storms strike.

GEM installs and maintains backup power for Shrewsbury homes with sizing guidance and ongoing service.

Lighting Icon

Indoor & Outdoor Lighting Design

Proper lighting enhances Shrewsbury homes and properties while improving safety and security.

GEM electricians install lighting solutions that complement your home’s character.

  • Indoor Lighting: Recessed fixtures, pendant lights, under-cabinet illumination, and accent lighting tailored to your home’s style.
  • Outdoor Lighting: Landscape, pathway, and security lighting that improves safety while highlighting your property’s features.
Electrical Panel Icon

Electrical Panel Upgrades

Your electrical panel must safely handle modern power demands as you add appliances, devices, and technology.

GEM’s electricians evaluate current capacity and install panels that deliver reliable power with room for future needs.

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Commercial Electrical Services

Shrewsbury businesses along Route 9 and throughout town depend on consistent electrical service.

Our commercial electricians handle lighting upgrades, panel work, safety inspections, and emergency repairs for local businesses.

Icon representing electrical services

Surge Protectors

Storms and grid fluctuations expose Shrewsbury homes to damaging power surges.

Whole-home surge protection installed at your panel guards every circuit against voltage spikes that destroy electronics and appliances.

Rewiring service icon representing professional plumbing repairs

Rewiring & Wiring Installation

Older Shrewsbury properties often contain wiring that cannot safely meet modern electrical loads.

Flickering lights, frequently tripped breakers, and warm outlets indicate systems needing professional attention. GEM replaces outdated wiring to current codes.

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EV Chargers

Home charging makes electric vehicle ownership practical for Shrewsbury residents commuting to Worcester or Boston.

GEM’s certified electricians install Level 2 chargers that provide faster charging speeds with professional wiring.

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Carbon Monoxide & Smoke Detector Installation

Properly placed and maintained detectors provide critical early warning against invisible dangers.

Our electricians install smoke and CO detectors in optimal locations throughout your Shrewsbury home with tested battery backup.

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Smart Home Installation

Connected devices and smart home systems add convenience, efficiency, and control to modern Shrewsbury homes.

GEM’s electricians install and integrate smart thermostats, lighting controls, security components, and energy monitoring systems.

Ready for Reliable HVAC, Plumbing, and Electrical Services in Shrewsbury?

When your Shrewsbury home needs professional attention, GEM provides the expertise and quality service families expect.

We’ve served New England families since 1949, including Central Massachusetts communities. Call us or schedule online for same-day response throughout Shrewsbury.

GEM technician in front of service truck


Frequently Asked Questions

Does GEM serve all of Shrewsbury?

Yes. From the Route 9 corridor to Lake Quinsigamond, from the town center to every residential neighborhood, we serve every Shrewsbury address.

How quickly can I get service?

Same-day appointments are available for most calls. Shrewsbury’s location is well within our service network.

Do your technicians work with newer construction?

Yes. Shrewsbury’s mix of new developments and established homes requires technicians who understand both modern systems and older equipment. Our team adapts to your home’s specific needs.

What makes GEM different from other providers?

We combine comprehensive capabilities with genuine commitment to quality work. Shrewsbury homeowners receive reliable service from experienced professionals.

How can I prevent emergency repairs?

Regular maintenance catches problems before they become emergencies. GEM’s Home Comfort Club includes scheduled service that keeps Shrewsbury homes running reliably.