4.6
Based on 8427 reviews
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Carrier Residential Factory Authorized Dealer
North American Technician Excellence - NATE - Certifying the Finest in HVACR
Mass Save | Heat Pump Installer

When Your Shrewsbury Home Needs Professional Help

Keeping your Shrewsbury home running shouldnโ€™t be a daily worry.

Families here juggle busy commutes, school schedules, and the rhythm of Central Massachusetts weather. When something goes wrong with your home’s essential systems, it disrupts more than comfort. It disrupts the flow of your life. From the established neighborhoods near the town center to the growing developments along Route 9 and the homes surrounding Lake Quinsigamond, Shrewsbury properties depend on reliable heating, cooling, plumbing, or electrical services that work without surprises. 

GEM Plumbing & Heating Services, LLC delivers the everyday service your home needs to stay steady through every season. When you need heating, cooling, plumbing, or electrical support in Shrewsbury, call GEM.

Years in Business

Skilled employees

Emergency Service

Trucks on the Road


(833) 222-2953

Service That Meets Shrewsbury’s Standards

Shrewsbury homeowners expect professional service that matches their investment in quality homes.

Colonial revivals, contemporary builds, and mid-century ranches all require technicians who understand quality workmanship. Our professionals arrive prepared, work cleanly, and provide solutions that last. When your Shrewsbury home needs attention, you deserve straightforward service from experienced professionals.


Why Shrewsbury Homeowners Choose GEM

Your schedule matters. We respond quickly and work efficiently throughout Shrewsbury, because home emergencies don’t wait for convenient timing.

Every GEM technician, plumber, and electrician maintains proper licensing, passes background checks, and holds NATE certification.

Members receive priority scheduling, maintenance discounts, and regular service that protects system performance and prevents unexpected breakdowns.

Over 75 years serving New England families who expect reliable service from experienced professionals.

Our 500-vehicle fleet serves Shrewsbury and surrounding communities with reliable response times throughout Central Massachusetts.

Carrier Factory Authorized Dealer and National Grid certifications demonstrate our commitment to quality work.

New construction, established homes, and properties of every era receive appropriate expertise from technicians who understand varied building types.

Shrewsbury’s location between Worcester and the MetroWest corridor places it conveniently within our standard service territory.


Getting the Help You Need Is Simple

Professional service should involve clear communication and transparent pricing, not uncertainty.

GEM serves Shrewsbury with straightforward processes. Call, schedule, receive quality work.

Call or book online. We accommodate Shrewsbury schedules with flexible appointment times and same-day availability.

Your technician evaluates the situation, explains findings clearly, and provides pricing before beginning work.

We complete repairs properly, protect your floors and furnishings, and confirm everything functions before leaving.

GEM technician smiling inside residential kitchen during service call

(833) 222-2953

What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 8427 reviews
Great service! Technician arrived on timed was right to work on a clogged drain after he gave me the cost of the service, which was reasonable. Upon completion he made sure all the area was cleaned up. All people I had contact with were pleasant and professional.
Great guys giving great advice and great service! Thanks, Jake and Ryan!
Living on the Cape finding a reliable service company can be difficult. GEM is now my go to for HVAC and plumbing service.
Louis Weinkle
What an excellent experience! Tim and his team from GEM are truly experts in their fields. and did an excellent job replacing our 20-year-old boiler. Their work is top-notch and the technicians were friendly and engaging. They walked me through the installation process step-by-step and also recommended some much-needed improvements to my existing system. Iโ€™ll be working with them on future projects!
Michelle Boehmer
Tyler & Rohan did a quick, professional & great install of our water heater. Seamless process from initial contact with Jamie to accurate time estimate from Amanda to the perfect install. Thank you!
Genrac repair. Very professional. Outstanding personnel and customer service. Would recommend anytime
Jason Arcoraci
They did a great job
Xavier reponded in the late evening, coming from quite a distance. Our furnace has gone out while we were away and jt was very cold in the house. Xavier told me โ€œIโ€™ll figure it out,โ€œ and that he did, cheerfully and efficiently! Thank you, Xavier:)
Kimberly Anderson
Excellent work as always.
Great Service and results!!!!!
I came home on Sunday after working all day and found my kitchen sink full of sewerage. Called Gem from a list because I recognized the name from the trucks I have seen around town. They actually answered the phone at 6:30 on Sunday night. The guy was great very helpful (I know nothing about plumbing) took all my info put me on hold then came right back to say they could have somebody out to me that night and that they would call me. Within the hour they called and said be there in 15 minutes and they were. Guy was great answered all my stupid questions, gave me a price before starting work. He was very knowledgeable and friendly. ( even when I accidentally flushed while he was working!) I had roots in sewer line going to street he was upfront with what was done. About How long I could expect it to last and what I needed to do to fix problems. He even found a leaking pipe I need to fix in bath! When I asked for exact prices for other fixes he either had them or could refer me to who did. I thought the price was a bit steep but it was a Sunday night! And when I checked with other places found they were pretty normal if you could even get service on Sunday night!
Services were very good. Technician was very polite, respectful and knowledgeable. I was very pleased.
Lawrence Galardi
Anthony was proactive, thorough, and responsive for what was an unexpected rush repair.
Amanda Bishop
I scheduled my first HVAC Maintenance appointment and Emanuel Q came out. Emanuel was great! He answered all of my questions and explained everything he was doing. While he was outside he noticed the wiring for the AC unit wasn't wired correctly and coordinated with his supervisor to come back and install an electrical whip a few days later. I didn't have to do anything with the scheduling, he took care of everything! I'm very happy with the service received!
Thomas Ladd
Solved our problem! Terrific! Patient and polite technician.
Gem has always been my lifesaver and yesterday they came through again. When GEM came yesterday for the annual boiler cleaning they discovered that my boiler was leaking carbon monoxide gas. It had not been leaking the year before so carbon monoxide leaking from your burner. Itโ€™s like a tire thatโ€™s going flat in the air is coming out. It only gets worse. They gave me an estimate on replacing it, I did some research and they said that they couldnโ€™t install it the next day. The price was in line with everything I had researched and the Bernar rated very high on Trustpilot as did the warranty. Having worked with GEM before, I trust them and I made the deal. Today two men arrived two more came then the Electrician.They got the old burner out they got the new burner installed. They cleaned up the basement and I now have heat and no carbon monoxide.Thanks for being there again GEM.
Daniel Penick
Nice people, quick to respond and knowledgeable. Highly recommend them for emergencies. Orlando C. saved us, thanks
A. H.
A+ service
Ruth D.A
This was the second time Steve serviced my AC system. He is knowledgeable and courteous. He did an excellent job!
Steve, thank you for going above and beyond.
I highly recommend Gem Plumbing and Heating to colleagues, family and friends.
Matthew Cedor
Efficient and informative.

Took the time to answer all of my questions.

Thank you!
Great job, explained everything and fast! Thx guys!!
Stephanie Igoe
Cameron and Mason provided efficient and effective repair after hours. They were extremely courteous and professional. I am very thankful for them helping us at night.
Lauren Horne
Technician was very polite and informative. Offered good information and was sympathetic about the situation.
David Shikiar
Friendly guy. Got the job done.
Nancy Grasing
Joe arrived the same day I called, assess the problem, and was able to make repairs the next day! Amazing service and a great job
Carlos Santos
Great job very pleasant

customer and technician interaction

Peace of Mind, Worry-Free

Maintaining your home can be stressful. Let us help.

Preserve your home’s value, extend your equipment’s life span, and ease your worries with our membership plans.

Well-maintained systems run better, last longer, and save you money on energy bills. Regular care prevents breakdowns, extends equipment life, and keeps your home comfortable year-round. When it’s time to sell, buyers notice homes with documented maintenance history.

Shrewsbury homes donโ€™t fail on a schedule, and when something goes wrong, you deserve help from people who know this town and the systems inside it. That is why our technicians are available day and night, responding across the Route 9 corridor, the neighborhoods around Lake Quinsigamond, and the established streets near the town center. We understand what a mid-winter furnace problem means for a family in a newer development off Main Street and how aging boilers behave in the older homes near Shrewsbury Common.

We see how summer humidity strains cooling systems throughout town and how storms can take out power for homes tucked along the lake. From busy commercial areas to quiet side streets, our team arrives prepared because we know the layout, the common failures, and the conditions that make repairs urgent in Shrewsbury. When something goes wrong, youโ€™re never facing it alone.

With us, you can spend less money to take better care of your home.

Membership plans pay for themselves. You get discounted rates on service, priority scheduling when problems happen, and regular maintenance that prevents expensive emergency repairs. Efficient systems cost less to run, and catching issues early saves you from major expenses down the road.

Keep all parts of your home operating at peak efficiency with regular maintenance tune-ups.

Your HVAC, plumbing, and electrical systems work together to keep your home running. Regular tune-ups ensure everything operates efficiently, safely, and reliably. We inspect, clean, and adjust systems before problems start, so you avoid breakdowns when you need your systems most.


GEM HVAC technician standing in front of service van

Heating and Cooling Services in Shrewsbury, MA

Shrewsbury winters demand reliable heating, and humid Massachusetts summers make air conditioning essential for comfortable living.

GEM provides comprehensive HVAC services throughout Shrewsbury, from emergency repairs to system replacements.

(833) 222-2953

Heating & Cooling Icon

Furnaces for Shrewsbury Homes

When your furnace fails during a Shrewsbury winter, you need technicians who respond promptly and resolve problems correctly.

GEM’s heating specialists restore warmth to homes throughout town with expertise across furnace types and brands.

  • Furnace Installation: We size and install furnaces matched to your Shrewsbury home’s heating requirements.
  • Furnace Replacement: When furnaces reach end of service life, we help select equipment that meets your comfort expectations.
  • Furnace Repair: Ignition problems, blower malfunctions, and heat distribution issues all respond to our diagnostic expertise.
  • Furnace Maintenance: Annual service maintains efficiency and catches developing problems before they cause disruption.
Cooling System Icon

Air Conditioning Services in Shrewsbury

Humid summers make reliable air conditioning essential for comfortable Shrewsbury living.

Our cooling technicians keep your system running through heat waves with responsive service.

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Heat Pumps

Heat pumps provide efficient year-round comfort, popular with Shrewsbury homeowners seeking both performance and energy savings.

GEM helps Shrewsbury families maximize heat pump benefits through proper installation and maintenance.

  • Heat Pump Installation: We configure heat pump systems for optimal performance in Central Massachusetts climate.
  • Heat Pump Replacement: Current heat pump technology offers significant improvements over older units.
  • Heat Pump Repair: Mode switching problems and output issues indicate conditions our technicians resolve effectively.
  • Heat Pump Maintenance: Regular service maintains efficiency and extends equipment lifespan.
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Ductless Mini-Splits

Shrewsbury homes benefit from ductless systems that provide targeted heating and cooling for specific areas.

GEM’s ductless specialists design and install systems that heat and cool efficiently.

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Boilers

Boiler heat serves many Shrewsbury homes, providing reliable warmth through radiators and baseboard systems.

GEM’s heating team provides comprehensive boiler services for safe, efficient operation.

  • Boiler Installation: We install boilers matched to your home’s existing heat distribution configuration.
  • Boiler Repair: Pressure problems, leaks, and circulation issues all fall within our expertise.
  • Boiler Maintenance: Annual service maintains safety, efficiency, and reliability throughout the heating season.
A piggy bank represents Mass Save rebate savings

Oil-to-Gas Conversions

Where natural gas service reaches your Shrewsbury property, converting from oil can simplify maintenance and reduce costs.

Technician Icon

Radiant Heating Systems

Radiant floor heat provides even warmth without drafts, working well in Shrewsbury homes of every era.

GEM installs and maintains radiant systems throughout town.

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Indoor Air Quality Solutions

Shrewsbury’s housing stock creates air quality considerations many homeowners address with treatment systems.

GEM offers filtration, purification, and humidity control that improves indoor air quality throughout your Shrewsbury home.

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Thermostats & Smart Home Devices

Smart thermostats provide control and efficiency benefits for Shrewsbury homeowners regardless of home age.

GEM installs connected devices that modernize comfort management.

GEM Plumbing Heating Cooling u0026 Electrical branded technician portrait

Plumbing Services in Shrewsbury, MA

Your plumbing should work without you thinking about it. GEM provides trusted plumbing services to our Shrewsbury neighbors.

From emergency repairs to planned renovations, GEM’s licensed plumbers handle every plumbing challenge Shrewsbury homes present.

(833) 222-2953

Water Heaters

Water Heater Repair & Replacement

When your water heater fails, morning routines and daily household convenience suffer immediately.

GEM provides Shrewsbury homeowners with complete water heater services from diagnosis to installation.

  • Traditional Water Heater Installation: We install tank units sized for your household’s hot water requirements.
  • Traditional Water Heater Replacement: When repair isn’t practical, we remove old equipment and install appropriate replacements.
  • Traditional Water Heater Repair: Temperature inconsistencies, leaks, and unusual noises all indicate conditions we can address.
  • Traditional Water Heater Maintenance: Regular service extends tank life and maintains efficiency.
  • Tankless Water Heater Installation: Endless hot water and energy efficiency make tankless units popular in Shrewsbury homes.
  • Tankless Water Heater Replacement: When tankless units age out, we install current models with improved features.
  • Tankless Water Heater Repair: Error codes and temperature problems indicate issues we can resolve.
  • Tankless Water Heater Maintenance: Annual service maintains tankless performance.
Drain Cleaning Icon

Drain Clog Removal & Sewer Services in Shrewsbury

Slow drains and blockages disrupt household routines and require professional clearing.

GEM’s drain specialists restore proper flow throughout your plumbing system.

  • Kitchen Drains: Grease accumulation and food debris create kitchen drain clogs we clear effectively.
  • Bathroom Drains: Hair, soap residue, and mineral buildup respond to professional drain clearing techniques.
  • Basement and Utility Drains: Floor drains collect debris and sediment that cause backup during storms if not cleaned regularly.
Water Treatment Icon

Water Filtration & Water Quality Improvements

Shrewsbury water quality benefits from treatment systems that address hardness and impurities.

GEM installs and services water treatment equipment throughout town.

  • Water Purifier System Installation: Whole-home filtration improves water quality at every tap and appliance.
  • Water Softener Installation: Soft water prevents scale buildup and extends plumbing system life.
  • Water Softener Maintenance: Regular service keeps softening systems functioning properly.
  • Water Softener Repair: When softeners malfunction, we diagnose and correct problems promptly.
  • Water Softener Replacement: Aging softeners lose effectiveness and benefit from replacement.
Well Systems Icon

Well System & Well Pump Repair

Some Shrewsbury properties rely on private wells for water supply. GEM provides well pump installation, repair, and replacement to maintain reliable water flow for these homes.

Remodel Icon

Kitchen & Bath Remodels

Outdated plumbing affects both function and aesthetics in Shrewsbury homes.

Dated fixtures, inefficient configurations, and aging supply lines indicate systems ready for professional upgrades. GEM’s plumbers install fixtures that complement your home while meeting modern standards.

  • Kitchen Faucets
  • Bathroom Faucets & Toilets
  • Garbage Disposal
  • Hot Water Dispenser
  • Drinking Water Filter
  • Appliance Hook Up
  • Cooking Upgrades
  • Spa Bathroom
Leaks Icon

Plumbing Leaks

Water stains, musty odors, and unexpected moisture often signal hidden leaks causing ongoing damage.

In Shrewsbury’s varied housing stock, aging connections develop leaks that threaten floors, walls, and finishes. Our technicians locate leaks precisely and complete permanent repairs.

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Hydro Jetting

When standard drain clearing can’t remove stubborn blockages, hydro jetting scours pipe interiors with high-pressure water.

This service removes grease accumulation and root intrusion from Shrewsbury drain lines, restoring full flow capacity.

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Sump Pumps

Properties in low-lying Shrewsbury areas benefit from working sump pump protection.

GEM keeps these important systems ready when groundwater rises.

  • Sump Pump Installation: We install pumps with capacity matched to your property’s water intrusion patterns.
  • Sump Pump Replacement: When pumps fail, prompt replacement protects basements and finished spaces.
  • Sump Pump Repair: Pumps cycling constantly or failing to activate need professional attention.
  • Sump Pump Maintenance: Regular testing confirms your pump will function during storms.
Licensed GEM electrician working inside electrical panel

Power Your Home With GEM’s Shrewsbury Electricians

Shrewsbury’s electrical systems range from older wiring in historic homes to modern installations in new construction.

GEM’s licensed electricians serve Shrewsbury with expertise across all residential electrical work.

(833) 222-2953

Generator Icon

Standby Generator Repair & Installation in Shrewsbury

Power outages disrupt daily life, and generators keep essential systems operational when storms strike.

GEM installs and maintains backup power for Shrewsbury homes with sizing guidance and ongoing service.

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Indoor & Outdoor Lighting Design

Proper lighting enhances Shrewsbury homes and properties while improving safety and security.

GEM electricians install lighting solutions that complement your home’s character.

  • Indoor Lighting: Recessed fixtures, pendant lights, under-cabinet illumination, and accent lighting tailored to your home’s style.
  • Outdoor Lighting: Landscape, pathway, and security lighting that improves safety while highlighting your property’s features.
Electrical Panel Icon

Electrical Panel Upgrades

Your electrical panel must safely handle modern power demands as you add appliances, devices, and technology.

GEM’s electricians evaluate current capacity and install panels that deliver reliable power with room for future needs.

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Commercial Electrical Services

Shrewsbury businesses along Route 9 and throughout town depend on consistent electrical service.

Our commercial electricians handle lighting upgrades, panel work, safety inspections, and emergency repairs for local businesses.

Icon representing electrical services

Surge Protectors

Storms and grid fluctuations expose Shrewsbury homes to damaging power surges.

Whole-home surge protection installed at your panel guards every circuit against voltage spikes that destroy electronics and appliances.

Rewiring service icon representing professional plumbing repairs

Rewiring & Wiring Installation

Older Shrewsbury properties often contain wiring that cannot safely meet modern electrical loads.

Flickering lights, frequently tripped breakers, and warm outlets indicate systems needing professional attention. GEM replaces outdated wiring to current codes.

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EV Chargers

Home charging makes electric vehicle ownership practical for Shrewsbury residents commuting to Worcester or Boston.

GEM’s certified electricians install Level 2 chargers that provide faster charging speeds with professional wiring.

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Carbon Monoxide & Smoke Detector Installation

Properly placed and maintained detectors provide critical early warning against invisible dangers.

Our electricians install smoke and CO detectors in optimal locations throughout your Shrewsbury home with tested battery backup.

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Smart Home Installation

Connected devices and smart home systems add convenience, efficiency, and control to modern Shrewsbury homes.

GEM’s electricians install and integrate smart thermostats, lighting controls, security components, and energy monitoring systems.

Ready for Reliable HVAC, Plumbing, and Electrical Services in Shrewsbury?

When your Shrewsbury home needs professional attention, GEM provides the expertise and quality service families expect.

We’ve served New England families since 1949, including Central Massachusetts communities. Call us or schedule online for same-day response throughout Shrewsbury.

GEM technician in front of service truck


Frequently Asked Questions

Does GEM serve all of Shrewsbury?

Yes. From the Route 9 corridor to Lake Quinsigamond, from the town center to every residential neighborhood, we serve every Shrewsbury address.

How quickly can I get service?

Same-day appointments are available for most calls. Shrewsbury’s location is well within our service network.

Do your technicians work with newer construction?

Yes. Shrewsbury’s mix of new developments and established homes requires technicians who understand both modern systems and older equipment. Our team adapts to your home’s specific needs.

What makes GEM different from other providers?

We combine comprehensive capabilities with genuine commitment to quality work. Shrewsbury homeowners receive reliable service from experienced professionals.

How can I prevent emergency repairs?

Regular maintenance catches problems before they become emergencies. GEM’s Home Comfort Club includes scheduled service that keeps Shrewsbury homes running reliably.