4.6
Based on 9069 reviews
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Carrier Residential Factory Authorized Dealer
North American Technician Excellence - NATE - Certifying the Finest in HVACR
Mass Save | Heat Pump Installer

Your Brockton Home Runs Better with GEM

Brockton families work hard and expect the same from anyone they hire.

When your heating goes out in Montello or your pipes freeze in Campello, you need technicians who arrive when they say they will, diagnose the problem honestly, and fix it right without unnecessary upselling.

GEM Plumbing & Heating Services, LLC has served working families across Massachusetts since 1949. We understand that a broken furnace or flooded basement isn’t just an inconvenience—it’s a crisis that affects your whole household. That’s why we respond same-day throughout Brockton with fair pricing and work that lasts.

When your family needs heating, cooling, plumbing, or electrical services in Brockton, trust ours. Call GEM today.

Years in Business

Skilled employees

Emergency Service

Trucks on the Road


(833) 222-2953

Honest Service at Fair Prices

You shouldn’t need to take out a loan to fix your furnace or wonder if you’re being charged for work that wasn’t necessary.

GEM provides upfront pricing before any work begins. Our technicians explain what’s wrong, what it takes to fix it, and what it costs—no surprises when the job is done. We earn your business by treating you fairly, not by padding invoices.

When your home needs repair, you deserve straight talk from people who know what they’re doing. That’s what GEM delivers across Brockton every day.


Why Brockton Families Choose GEM

Over 75 years of serving Massachusetts homeowners with quality work and honest dealing.

Every GEM technician, plumber, and electrician holds proper licensing, passes background checks, and maintains NATE certification.

Our 500-vehicle fleet covers Montello, Campello, Clifton Heights, Brockton Heights, and every neighborhood in between.

When heat or hot water stops, waiting isn’t an option. We get there fast.

You know what the job costs before we start. No hidden fees, no surprise charges.

Members receive priority scheduling, maintenance discounts, and regular service that prevents expensive emergencies.

Carrier Factory Authorized Dealer and National Grid certifications stand behind every installation.

Brockton families have relied on GEM for generations. We take that trust seriously.


Getting the Help You Need Is Simple

No runaround, no waiting by the phone, no wondering when someone will show up.

GEM makes home repair straightforward. Call, get a time that works, and count on a technician who arrives ready to solve the problem. We handle everything from diagnosis to completion without complications.

Call or book online. We offer flexible scheduling including same-day appointments across Brockton.

Your technician assesses the problem, explains what’s needed, and gives you the price before starting any work.

We complete repairs properly, clean up our work area, and make sure everything functions before we leave.

(833) 222-2953

What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 9069 reviews
Richard was on schedule and very honest and transparent regarding the failed part and freely answered questions about the HVAC system overall.
Update!
July 2026 — I just had Tim F from GEM ground my 21' above ground pool. Service was quick & excellent as usual! Highly recommend GEM electricians, plumbing & HVAC! They're fantastic!

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June 2026 — Just had John P from GEM provide maintenance on my central AC unit. He was fantastic! Explained everything and performed his work efficiently with great communication andcrespect for my home! He was just great! I appreciate being able to get an appt so quickly with GEM. It's so helpful to be able to schedule appointments around my availability and as a FT worker who commutes via rail, I value that scheduling flexibility. Their work is exceptional. I highly recommend GEM!

The GEM plumbers were fantastic. They hooked up a new spigot and a back flow preventer for the drip irrigation system I will have installed soon. They explained everything, they were fast and respected my home during the job. I highly recommend GEM for your next plumbing repair or upgrade.
Today Nicole from GEM extended the pipe and added a female adapter for the irrigation system. She was speedy and fantastic!
Timely, helpful, and knowledgable! Took time to explain things thoroughly
Bob was on time, did a good job and was very helpful.
Problem was taken care of, and further service was recommended for our consideration. Nick was friendly and explained things really well. Overall would highly recommend thank you.
Hands down the best service, communication is top notch. My Ac and furnace needed to be replaced and I must say Alecs Reyes and team were amazing, polite and professional and informative every step of the way. I highly recommend Gem.
The men we're totally professional and friendly they did a great job cleaned up after themselves and everything looks great!!
fantastic technician and service!
Very knowledgeable, hard-working and personable and would have Highly recommend GEM for work in heating cooling
Great having GEM here for Installation of heating system – From start to finish : very professional, got the job done in a helpful and timely and efficient way: helping me feel ready this year For the heating season, Thank you Gem!
Gem responded within 4-5 hours when we had no ac. Great job by Joseph & Nem! They explained exactly what they were going to do. They were courteous & polite answering all our concerns & questions. Very professional!!!
Lydia & Charlie Wilson
Great service !
The technician did a great job!
Very satisfied with the work .
The technician was pleasant and respectful of my home.
David S. is a knowledgeable, courteous and effective HVAC technician. He was quick to diagnose the problem, provide a stopgap repair and return early the next morning to replace the faulty equipment. I highly recommend him.
John called ahead and let us know when he would arrive, and he was on time! While he offered more services than we wanted, he was happy to do just what we asked for. He did a great job and the pricing was standard. We definitely recommend GEM.
Knowledgeable, professional, courteous, and very hard-working
I needed the outside spigots replaced. They were able to accommodate my schedule. Everyone I spoke with at GEM was very kind and knowledgeable.
Shout out to Joseph Houston who was the one to do the work at my house. He was very nice and explained things to me.
Overall I am very happy with GEM
Roberto provided an excellent review and proposal for a new mini split system. He was very thorough and answered all our questions. We agreed to the terms the next day then the installation was performed the following day! The installation team was top notch! They handled all the installation from the electrical, air handler and the heat pump. We couldn't be happier and highly recommend GEM pluming and heating!
Ryan Sandbach was knowledgeable, professional and very personable! They were here for a free estimate and in the end there was nothing I needed immediately. Ryan was very happy to continue to discuss all of my thoughts and concerns in my old home. He never did a hard sell and I look forward to calling GEM/ Ryan in the future.
Needed an estimate to sell house. About what we figured, but now in writing.
Gave my furnace, AC and dehumidifying system a thorough overhaul.
Great – showed up on time. They are wonderful.
The technicians were so great! Kept me updated with everything they needed to do!
Chris and his partner are very professional and attentive and did the job with the utmost
professionalism
Great communicator. Knowledgeable.

customer and technician interaction

Peace of Mind, Worry-Free

Maintaining your home can be stressful. Let us help.

Preserve your home’s value, extend your equipment’s life span, and ease your worries with our membership plans.

Well-maintained systems run better, last longer, and save you money on energy bills. Regular care prevents breakdowns, extends equipment life, and keeps your home comfortable year-round. When it’s time to sell, buyers notice homes with documented maintenance history.

Our screened, trained, and experienced technicians serve Brockton homes around the clock.

We’ve worked in the triple-deckers near downtown where three families share aging plumbing and heating systems. We’ve serviced the single-family homes throughout Clifton Heights built during Brockton’s post-war expansion. We’ve handled emergency calls in the Montello and Campello neighborhoods where older housing stock presents challenges that less experienced technicians don’t anticipate.

Brockton’s housing includes everything from pre-war construction to mid-century development, and our technicians understand what each type requires. When a GEM professional arrives at your home, they bring experience with properties like yours.

With us, you can spend less money to take better care of your home.

Membership plans pay for themselves. You get discounted rates on service, priority scheduling when problems happen, and regular maintenance that prevents expensive emergency repairs. Efficient systems cost less to run, and catching issues early saves you from major expenses down the road.

Keep all parts of your home operating at peak efficiency with regular maintenance tune-ups.

Your HVAC, plumbing, and electrical systems work together to keep your home running. Regular tune-ups ensure everything operates efficiently, safely, and reliably. We inspect, clean, and adjust systems before problems start, so you avoid breakdowns when you need your systems most.


GEM technician servicing a Carrier outdoor unit

Heating and Cooling Services in Brockton, MA

Brockton weather runs from humid summers to bitter winters, and your HVAC system works year-round to keep up.

GEM provides heating and cooling services across the city, from emergency repairs when systems fail to planned upgrades that improve comfort and reduce energy costs.

(833) 222-2953

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Furnaces for Brockton Homes

When your furnace stops working during a cold stretch, every hour matters.

GEM’s heating technicians respond quickly throughout Brockton to restore warmth and protect your home from freeze damage. From minor repairs to full system upgrades, we provide clear guidance and dependable workmanship at every step.

  • Furnace Installation: We select and install furnaces sized for your home’s heating needs, ensuring reliable warmth and efficient fuel use from the first season.
  • Furnace Replacement: When your current furnace costs more to repair than replace, we’ll install a modern unit that heats better and runs more efficiently.
  • Furnace Repair: Pilot problems, blower failures, and inconsistent heating all indicate issues we can identify and fix to restore reliable operation.
  • Furnace Maintenance: Annual service prevents most mid-winter failures while improving efficiency and extending your system’s working years.
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Air Conditioning Services in Brockton

Brockton summers get hot, and a working AC makes the difference between comfort and misery.

Our cooling technicians keep your system running through heat waves with responsive repairs and proper maintenance.

  • Air Conditioner Installation: Correct sizing and professional installation ensure your AC delivers consistent cooling without wasting energy.
  • Air Conditioner Replacement: Older units struggle to keep up and cost more to run. New equipment cools better while using less electricity.
  • Air Conditioner Repair: When your AC stops cooling or runs constantly without results, we diagnose the problem and restore proper function.
  • Air Conditioner Maintenance: Seasonal tune-ups catch problems before they cause failures and keep your system running efficiently all summer.
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Heat Pumps

Heat pumps provide both heating and cooling, making them an efficient choice for Brockton homeowners looking to simplify their HVAC setup.

GEM helps Brockton homeowners maximize heat pump performance through expert installation, timely repairs, and regular maintenance. Our certified technicians understand these systems thoroughly.

  • Heat Pump Installation: We configure systems for effective operation in both heating and cooling modes, matched to your Brockton home’s requirements.
  • Heat Pump Replacement: When your heat pump loses efficiency, upgrading to current technology improves performance and reduces operating costs.
  • Heat Pump Repair: Cycling problems, reduced output, and mode switching failures all respond to our diagnostic expertise.
  • Heat Pump Maintenance: Regular service maintains refrigerant levels and keeps all components functioning through seasonal changes.
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Ductless Mini-Splits

Not every room in your Brockton home connects to the central system. Ductless units provide heating and cooling where ductwork doesn’t reach.

GEM’s ductless specialists design and install systems that heat and cool specific areas without requiring ductwork modifications. The result is quiet, efficient comfort exactly where you want it.

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Boilers

Boiler heat remains common throughout Brockton, especially in older homes and multi-family buildings.

GEM’s heating team provides comprehensive boiler services to keep your system safe, efficient, and dependable. We service both gas and oil boilers using quality components and proven techniques.

  • Boiler Installation: We install boilers matched to your home’s heating distribution, ensuring even warmth and efficient fuel consumption.
  • Boiler Repair: Pressure problems, leaks, uneven heating, and ignition failures all fall within our repair capabilities.
  • Boiler Maintenance: Annual service prevents efficiency losses, catches developing issues, and extends your boiler’s service life.
A piggy bank represents Mass Save rebate savings

Oil-to-Gas Conversions

Switching from oil to natural gas reduces maintenance requirements and often lowers heating costs.

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Radiant Heating Systems

Radiant floor heat provides consistent warmth without moving air, dust, or drafts.

GEM installs and services radiant systems that deliver comfortable, efficient heat throughout Brockton homes.

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Indoor Air Quality Solutions

The air inside your Brockton home affects your family’s health and comfort every day.

GEM offers filtration, purification, and humidity control that improves indoor air quality throughout your home.

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Thermostats & Smart Home Devices

Programmable thermostats help manage comfort and energy costs based on when you’re actually home.

GEM installs smart thermostats and connected devices that give Brockton homeowners better control over their heating and cooling.

Plumber repairing kitchen faucet

Complete Plumbing Services in Brockton, MA

Plumbing emergencies don’t wait for business hours. When pipes leak or drains back up, you need help immediately.

GEM’s licensed plumbers respond throughout Brockton with the tools and expertise to handle residential plumbing problems quickly and completely.

(833) 222-2953

Water Heaters

Water Heater Repair & Replacement

Losing hot water disrupts everything from morning showers to evening dishes. It’s not something your household can work around.

GEM services tank and tankless water heaters with the urgency these situations demand.

  • Traditional Water Heater Installation: We install tank water heaters appropriately sized for your household’s hot water usage and positioned for safe operation.
  • Traditional Water Heater Replacement: When your tank fails or loses efficiency, we’ll replace it with a unit that meets your current demands.
  • Traditional Water Heater Repair: Thermostat failures, heating element problems, and tank issues all respond to our diagnostic approach.
  • Traditional Water Heater Maintenance: Flushing sediment and inspecting components extends tank life and maintains heating performance.
  • Tankless Water Heater Installation: On-demand systems eliminate waiting for tank recovery. We install units matched to your Brockton home’s hot water needs.
  • Tankless Water Heater Replacement: When your tankless unit reaches end of life, current models offer improved performance and efficiency.
  • Tankless Water Heater Repair: Error codes, ignition problems, and temperature inconsistency all indicate issues we can diagnose and resolve.
  • Tankless Water Heater Maintenance: Annual service including descaling keeps tankless systems performing reliably for years.
Drain Cleaning Icon

Drain Clog Removal & Sewer Services in Brockton

Slow drains and recurring backups indicate buildup that household cleaners can’t address.

GEM’s drain cleaning service removes accumulated debris from your Brockton home’s drain lines, restoring proper flow and preventing sewage problems.

  • Kitchen Drains: Grease, food waste, and soap build up inside pipes, gradually reducing flow. Professional cleaning removes deposits before complete blockages form.
  • Bathroom Drains: Hair, soap scum, and personal care products combine into tough clogs that standard methods can’t clear.
  • Basement and Utility Drains: Floor drains collect debris and sediment that cause backup during storms if not cleaned regularly.
Water Treatment Icon

Water Filtration & Water Quality Improvements

Water quality varies across Brockton, and many homes benefit from treatment that addresses hardness, taste, or contaminants.

GEM installs systems tailored to your specific water concerns.

  • Water Purifier System Installation: Whole-home purification improves water quality from every tap throughout your Brockton home.
  • Water Softener Installation: Soft water prevents scale buildup in pipes and appliances while improving cleaning effectiveness.
  • Water Softener Maintenance: Regular service keeps softener systems operating effectively and efficiently.
  • Water Softener Repair: When your softener stops working properly, we identify and fix the problem.
  • Water Softener Replacement: Older softeners lose effectiveness over time. We install modern units that deliver better results.
Well Systems Icon

Well System & Well Pump Repair

When your well pump malfunctions, household water supply stops completely. GEM provides professional well pump services including installation, repair, and replacement to maintain dependable water flow for Brockton area properties on private wells.

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Kitchen & Bath Remodels

Outdated plumbing fixtures affect both the function and value of your Brockton home.

Corroded faucets, sluggish drains, and inconsistent pressure indicate systems ready for upgrades. GEM’s plumbers install modern fixtures that improve daily convenience while complementing your home’s style.

  • Kitchen Faucets
  • Bathroom Faucets & Toilets
  • Garbage Disposal
  • Hot Water Dispenser
  • Drinking Water Filter
  • Appliance Hook Up
  • Cooking Upgrades
  • Spa Bathroom
Leaks Icon

Plumbing Leaks

Ceiling stains, musty odors, and dripping sounds often signal hidden leaks causing ongoing damage.

In older Brockton properties, worn connections and aging pipe materials frequently develop small leaks that grow into expensive problems. Our technicians use specialized detection equipment to locate leaks precisely, complete permanent repairs, and prevent water damage from spreading through walls, floors, and foundations.

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Hydro Jetting

When standard drain snaking can’t clear stubborn blockages, hydro jetting scours the entire pipe interior with high-pressure water.

This service safely removes grease accumulation, tree root intrusion, and years of buildup from Brockton drain lines. Hydro jetting restores full flow capacity and reduces future clog frequency throughout your plumbing system.

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Sump Pumps

Brockton basements face water pressure during wet weather, and a functional sump pump prevents serious damage.

GEM keeps these essential systems working when you need them most.

  • Sump Pump Installation: We install pumps with adequate capacity and proper discharge to protect your basement from flooding.
  • Sump Pump Replacement: When your current pump fails or can’t handle water volume, we upgrade to more capable equipment.
  • Sump Pump Repair: Pumps that run constantly, fail to start, or make grinding noises need service before the next heavy rain.
  • Sump Pump Maintenance: Regular testing confirms your pump will perform when conditions require it.
Electrician installing a pendant light in a kitchen.

Power Your Home With GEM’s Brockton Electricians

Electrical issues range from inconvenient to dangerous. When lights flicker or breakers trip repeatedly, you need professional diagnosis.

GEM’s licensed electricians serve Brockton with the expertise residential electrical systems require.

(833) 222-2953

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Standby Generator Repair & Installation in Brockton

Power outages hit Brockton during storms, and a backup generator keeps essential systems running until power returns.

GEM installs and services generators that provide automatic protection when the grid fails.

  • Generator Installation: We size generators for your home’s critical needs and install them with proper transfer equipment for seamless operation.
  • Generator Replacement: When your generator becomes unreliable, upgrading to current equipment improves performance and efficiency.
  • Generator Repair: Generators that won’t start or run poorly need attention before the next outage leaves you without backup.
  • Generator Maintenance: Regular service ensures your generator starts immediately when needed.
Lighting Icon

Indoor & Outdoor Lighting Design

Good lighting improves safety, security, and how your home looks and feels.

GEM electricians install lighting solutions that enhance your Brockton property.

  • Indoor Lighting: Recessed fixtures, pendant lights, under-cabinet illumination, and accent lighting tailored to your Brockton home’s style and function.
  • Outdoor Lighting: Durable, efficient landscape and security lighting for walkways, driveways, patios, and yards that improves safety and curb appeal.
Electrical Panel Icon

Electrical Panel Upgrades

Your electrical panel must safely handle your Brockton home’s power demands as you add appliances, devices, and technology.

GEM’s electricians evaluate your current capacity, explain upgrade options, and install panels that deliver reliable power with room for future needs.

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Commercial Electrical Services

Brockton businesses depend on consistent electrical service to operate efficiently and safely.

Our commercial electricians serve retail locations, office buildings, and light-industrial facilities throughout the city. We handle lighting upgrades, panel work, safety inspections, and emergency repairs that keep local businesses running.

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Surge Protectors

Storm activity, grid fluctuations, and aging infrastructure expose Brockton homes to damaging power surges.

Whole-home surge protection installed at your electrical panel guards every circuit and connected device against voltage spikes that destroy electronics and appliances.

Rewiring service icon representing professional plumbing repairs

Rewiring & Wiring Installation

Older Brockton properties often contain wiring that cannot safely meet modern electrical loads.

Flickering lights, frequently tripped breakers, and outlets that feel warm indicate systems needing professional attention. GEM replaces outdated wiring to current codes, delivering safe, reliable power throughout your home.

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EV Chargers

Home charging makes electric vehicle ownership more practical and convenient for Brockton drivers.

GEM’s certified electricians install Level 2 chargers in garages and driveways, providing faster charging speeds and professional wiring that meets safety standards.

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Carbon Monoxide & Smoke Detector Installation

Properly placed and maintained detectors provide critical early warning against invisible dangers.

Our electricians install smoke and CO detectors in optimal locations throughout your Brockton home, test each unit, and ensure battery backup systems function correctly.

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Smart Home Installation

Connected devices and smart home systems add convenience, efficiency, and control to modern Brockton homes.

GEM’s electricians install and integrate smart thermostats, lighting controls, security components, and energy monitoring systems that work together seamlessly.

Ready for Reliable HVAC, Plumbing, and Electrical Services in Brockton?

Brockton deserves service from professionals who show up when promised, charge fairly, and do the job right.

GEM has been that team for Massachusetts families since 1949. Call us or schedule online for same-day response to your HVAC, plumbing, and electrical needs.

GEM technician in front of service truck


Frequently Asked Questions

What areas does GEM serve in Massachusetts?

GEM serves Brockton and communities throughout Eastern Massachusetts, plus all of Rhode Island. Our large fleet means fast response across our service area, typically with same-day availability.

How quickly can I schedule service?

Same-day appointments are available for most calls. Our team will match you with a technician who can reach your Brockton home quickly.

Are your technicians licensed and insured?

Every GEM technician, plumber, and electrician carries proper licensing and insurance and has passed background checks. HVAC specialists hold NATE certification.

What brands do you service?

We work on all major HVAC, plumbing, and electrical brands regardless of age or manufacturer.

How can I prevent emergency repairs?

Regular maintenance catches problems before they cause failures. GEM’s Home Comfort Club includes scheduled tune-ups, priority service, and member discounts that help Brockton families avoid emergency situations.