4.6
Based on 8456 reviews
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Carrier Residential Factory Authorized Dealer
North American Technician Excellence - NATE - Certifying the Finest in HVACR
Mass Save | Heat Pump Installer

When Your Shrewsbury Home Needs Professional Help

Keeping your Shrewsbury home running shouldnโ€™t be a daily worry.

Families here juggle busy commutes, school schedules, and the rhythm of Central Massachusetts weather. When something goes wrong with your home’s essential systems, it disrupts more than comfort. It disrupts the flow of your life. From the established neighborhoods near the town center to the growing developments along Route 9 and the homes surrounding Lake Quinsigamond, Shrewsbury properties depend on reliable heating, cooling, plumbing, or electrical services that work without surprises. 

GEM Plumbing & Heating Services, LLC delivers the everyday service your home needs to stay steady through every season. When you need heating, cooling, plumbing, or electrical support in Shrewsbury, call GEM.

Years in Business

Skilled employees

Emergency Service

Trucks on the Road


(833) 222-2953

Service That Meets Shrewsbury’s Standards

Shrewsbury homeowners expect professional service that matches their investment in quality homes.

Colonial revivals, contemporary builds, and mid-century ranches all require technicians who understand quality workmanship. Our professionals arrive prepared, work cleanly, and provide solutions that last. When your Shrewsbury home needs attention, you deserve straightforward service from experienced professionals.


Why Shrewsbury Homeowners Choose GEM

Your schedule matters. We respond quickly and work efficiently throughout Shrewsbury, because home emergencies don’t wait for convenient timing.

Every GEM technician, plumber, and electrician maintains proper licensing, passes background checks, and holds NATE certification.

Members receive priority scheduling, maintenance discounts, and regular service that protects system performance and prevents unexpected breakdowns.

Over 75 years serving New England families who expect reliable service from experienced professionals.

Our 500-vehicle fleet serves Shrewsbury and surrounding communities with reliable response times throughout Central Massachusetts.

Carrier Factory Authorized Dealer and National Grid certifications demonstrate our commitment to quality work.

New construction, established homes, and properties of every era receive appropriate expertise from technicians who understand varied building types.

Shrewsbury’s location between Worcester and the MetroWest corridor places it conveniently within our standard service territory.


Getting the Help You Need Is Simple

Professional service should involve clear communication and transparent pricing, not uncertainty.

GEM serves Shrewsbury with straightforward processes. Call, schedule, receive quality work.

Call or book online. We accommodate Shrewsbury schedules with flexible appointment times and same-day availability.

Your technician evaluates the situation, explains findings clearly, and provides pricing before beginning work.

We complete repairs properly, protect your floors and furnishings, and confirm everything functions before leaving.

GEM technician smiling inside residential kitchen during service call

(833) 222-2953

What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 8455 reviews
The solve your problem but the price is not the best one.
Mason is very knowledgeable and helpful. He did an awesome job to get our hot water back!
Review for David Salvatore from Gem Plumbing and Heating

I recently had the pleasure of working with David Salvatore from Gem Plumbing and Heating on March 31, 2026, when he performed maintenance on my air conditioning systems. The service he provided was exceptional and very thorough. David demonstrated great professionalism, expertise, and efficiency throughout the process.

My overall experience with David was great, and I would highly recommend his services to anyone in need of HVAC maintenance and repairs. Thank you, David, for your excellent work!
Main water shut off valve needed to be replaced
GEM was fast efficient and extremely courteous
I highly recommend them
Nathan Campbell did a great job !
Great experience. On time, pleasant and performed work efficiently.
Nicole was incredibly knowledgeable, honest, and efficient! I was so thankful that she was able to get here quickly on a Saturday when we had an unknown alarm blaring in our basement. It turned out to be something in our AC unit that was luckily replaceable same day.
I joined the membership. I'm disabled and the membership will help with any future issues.
Very professional and communicative. Really appreciated David's work.
Professional, courteous, knowledgeable to answer all my questions. The work was done in a neat and timely manner
Brody and his associate were outstanding from start to finish. They came in kind, knowledgeable, and got the job done quickly! Exactly what you want! GEM is the real deal. Highly recommend!
Aaron came for a 2nd successful visit. This time to figure out the cause of low/no water pressure in some of our H&C setups for 5 bathroom sinks. He left with 3 sinks H&C flowing freely & demonstrated the need for 2 new faucet installations so Hot H2O could be restored to the remaining sinks. Much appreciated as others had immediately started talking about replacing pipes without investigating less complicated solutions. As before, Aaron was a professional pleasure to have in our home & pricing will be the only holdup for us to continue with the faucet installations. Due to him, I have high hopes for the GEM electrician arriving next week & the HVAC maintenance later this month.
Joseph H did a great job for us . After hours
He fixed our boiler so quick he was polite & very efficient . Thankful for him
The folks at Carmine's always do a great job๐Ÿ‘ Tim is a great plumber, explains things, and provides options.
Very professional service. They came the same day and solved the problem quickly and completely. I would definitely use Gem again if I needed plumbing work.
I called GEM because I wanted my ductless ACโ€™s checked to see if they needed any service. Christopher Cennamo came and examined both units and said they were functioning properly but needed a cleaning to remove mold and dirt. The large unit is at the top of a stairwell so access requires a tall ladder. Christopher made the appointment to return to do the cleaning and also to determine why the larger unit was tilting off the wall. He returned today and determined that the larger unitโ€™s mounting bracket was only attached to drywall and not a wooden stud. He and Brody Lott secured the mounting bracket to a stud, ensuring the unit is now securely on the wall. A thorough cleaning of both units was completed including removal of a mouse nest. Christopher told me how to use steel wool in the outside pipe cover to prevent mice from entering which I promptly did. Christopher Cennamo was very professional, thorough, knowledgeable and explained everything. The cleaning was expensive but worth it. Plus he didnโ€™t charge extra to repair the faulty mounting issue because GEM had done the initial install and not done it properly. I highly recommend Christopher Cennamo for any of your heating and cooling jobs.
Took some time to get here but, The awesome technicians, were friendly and work hard to minimize costs and make sure the customer is satisfied. Surely a company you can count on.
Excellent service
Paul was knowledgeable, very friendly and described the repair process, in detail, to my satisfaction
Technicians did a fantastic job, neat, quick and clean
Overpriced for a 90 minute job
Eric and his co worker were on time, provided great service and took the time to explain the work required. Highly recommend for your plumbing and water filtration repairs and maintenance needs. Exceeded expectations.
Jordan was awesome! He came on time and was very friendly and helpful.
Brandon is my all time favorite! Canโ€™t say enough, and Max is such a great kid and so pleasant! They both are great! Good workers! Blessings to both of them ๐Ÿ’™
Brandon and Max did a wonderful job today and as always, very polite and professional in the way they go about their job.
The technicians did a great job, very knowledgeable, courteous, explain what they were doing in detail, and very respectful. Definitely deserve 5 stars!!

customer and technician interaction

Peace of Mind, Worry-Free

Maintaining your home can be stressful. Let us help.

Preserve your home’s value, extend your equipment’s life span, and ease your worries with our membership plans.

Well-maintained systems run better, last longer, and save you money on energy bills. Regular care prevents breakdowns, extends equipment life, and keeps your home comfortable year-round. When it’s time to sell, buyers notice homes with documented maintenance history.

Shrewsbury homes donโ€™t fail on a schedule, and when something goes wrong, you deserve help from people who know this town and the systems inside it. That is why our technicians are available day and night, responding across the Route 9 corridor, the neighborhoods around Lake Quinsigamond, and the established streets near the town center. We understand what a mid-winter furnace problem means for a family in a newer development off Main Street and how aging boilers behave in the older homes near Shrewsbury Common.

We see how summer humidity strains cooling systems throughout town and how storms can take out power for homes tucked along the lake. From busy commercial areas to quiet side streets, our team arrives prepared because we know the layout, the common failures, and the conditions that make repairs urgent in Shrewsbury. When something goes wrong, youโ€™re never facing it alone.

With us, you can spend less money to take better care of your home.

Membership plans pay for themselves. You get discounted rates on service, priority scheduling when problems happen, and regular maintenance that prevents expensive emergency repairs. Efficient systems cost less to run, and catching issues early saves you from major expenses down the road.

Keep all parts of your home operating at peak efficiency with regular maintenance tune-ups.

Your HVAC, plumbing, and electrical systems work together to keep your home running. Regular tune-ups ensure everything operates efficiently, safely, and reliably. We inspect, clean, and adjust systems before problems start, so you avoid breakdowns when you need your systems most.


GEM HVAC technician standing in front of service van

Heating and Cooling Services in Shrewsbury, MA

Shrewsbury winters demand reliable heating, and humid Massachusetts summers make air conditioning essential for comfortable living.

GEM provides comprehensive HVAC services throughout Shrewsbury, from emergency repairs to system replacements.

(833) 222-2953

Heating & Cooling Icon

Furnaces for Shrewsbury Homes

When your furnace fails during a Shrewsbury winter, you need technicians who respond promptly and resolve problems correctly.

GEM’s heating specialists restore warmth to homes throughout town with expertise across furnace types and brands.

  • Furnace Installation: We size and install furnaces matched to your Shrewsbury home’s heating requirements.
  • Furnace Replacement: When furnaces reach end of service life, we help select equipment that meets your comfort expectations.
  • Furnace Repair: Ignition problems, blower malfunctions, and heat distribution issues all respond to our diagnostic expertise.
  • Furnace Maintenance: Annual service maintains efficiency and catches developing problems before they cause disruption.
Cooling System Icon

Air Conditioning Services in Shrewsbury

Humid summers make reliable air conditioning essential for comfortable Shrewsbury living.

Our cooling technicians keep your system running through heat waves with responsive service.

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Heat Pumps

Heat pumps provide efficient year-round comfort, popular with Shrewsbury homeowners seeking both performance and energy savings.

GEM helps Shrewsbury families maximize heat pump benefits through proper installation and maintenance.

  • Heat Pump Installation: We configure heat pump systems for optimal performance in Central Massachusetts climate.
  • Heat Pump Replacement: Current heat pump technology offers significant improvements over older units.
  • Heat Pump Repair: Mode switching problems and output issues indicate conditions our technicians resolve effectively.
  • Heat Pump Maintenance: Regular service maintains efficiency and extends equipment lifespan.
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Ductless Mini-Splits

Shrewsbury homes benefit from ductless systems that provide targeted heating and cooling for specific areas.

GEM’s ductless specialists design and install systems that heat and cool efficiently.

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Boilers

Boiler heat serves many Shrewsbury homes, providing reliable warmth through radiators and baseboard systems.

GEM’s heating team provides comprehensive boiler services for safe, efficient operation.

  • Boiler Installation: We install boilers matched to your home’s existing heat distribution configuration.
  • Boiler Repair: Pressure problems, leaks, and circulation issues all fall within our expertise.
  • Boiler Maintenance: Annual service maintains safety, efficiency, and reliability throughout the heating season.
A piggy bank represents Mass Save rebate savings

Oil-to-Gas Conversions

Where natural gas service reaches your Shrewsbury property, converting from oil can simplify maintenance and reduce costs.

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Radiant Heating Systems

Radiant floor heat provides even warmth without drafts, working well in Shrewsbury homes of every era.

GEM installs and maintains radiant systems throughout town.

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Indoor Air Quality Solutions

Shrewsbury’s housing stock creates air quality considerations many homeowners address with treatment systems.

GEM offers filtration, purification, and humidity control that improves indoor air quality throughout your Shrewsbury home.

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Thermostats & Smart Home Devices

Smart thermostats provide control and efficiency benefits for Shrewsbury homeowners regardless of home age.

GEM installs connected devices that modernize comfort management.

GEM Plumbing Heating Cooling u0026 Electrical branded technician portrait

Plumbing Services in Shrewsbury, MA

Your plumbing should work without you thinking about it. GEM provides trusted plumbing services to our Shrewsbury neighbors.

From emergency repairs to planned renovations, GEM’s licensed plumbers handle every plumbing challenge Shrewsbury homes present.

(833) 222-2953

Water Heaters

Water Heater Repair & Replacement

When your water heater fails, morning routines and daily household convenience suffer immediately.

GEM provides Shrewsbury homeowners with complete water heater services from diagnosis to installation.

  • Traditional Water Heater Installation: We install tank units sized for your household’s hot water requirements.
  • Traditional Water Heater Replacement: When repair isn’t practical, we remove old equipment and install appropriate replacements.
  • Traditional Water Heater Repair: Temperature inconsistencies, leaks, and unusual noises all indicate conditions we can address.
  • Traditional Water Heater Maintenance: Regular service extends tank life and maintains efficiency.
  • Tankless Water Heater Installation: Endless hot water and energy efficiency make tankless units popular in Shrewsbury homes.
  • Tankless Water Heater Replacement: When tankless units age out, we install current models with improved features.
  • Tankless Water Heater Repair: Error codes and temperature problems indicate issues we can resolve.
  • Tankless Water Heater Maintenance: Annual service maintains tankless performance.
Drain Cleaning Icon

Drain Clog Removal & Sewer Services in Shrewsbury

Slow drains and blockages disrupt household routines and require professional clearing.

GEM’s drain specialists restore proper flow throughout your plumbing system.

  • Kitchen Drains: Grease accumulation and food debris create kitchen drain clogs we clear effectively.
  • Bathroom Drains: Hair, soap residue, and mineral buildup respond to professional drain clearing techniques.
  • Basement and Utility Drains: Floor drains collect debris and sediment that cause backup during storms if not cleaned regularly.
Water Treatment Icon

Water Filtration & Water Quality Improvements

Shrewsbury water quality benefits from treatment systems that address hardness and impurities.

GEM installs and services water treatment equipment throughout town.

  • Water Purifier System Installation: Whole-home filtration improves water quality at every tap and appliance.
  • Water Softener Installation: Soft water prevents scale buildup and extends plumbing system life.
  • Water Softener Maintenance: Regular service keeps softening systems functioning properly.
  • Water Softener Repair: When softeners malfunction, we diagnose and correct problems promptly.
  • Water Softener Replacement: Aging softeners lose effectiveness and benefit from replacement.
Well Systems Icon

Well System & Well Pump Repair

Some Shrewsbury properties rely on private wells for water supply. GEM provides well pump installation, repair, and replacement to maintain reliable water flow for these homes.

Remodel Icon

Kitchen & Bath Remodels

Outdated plumbing affects both function and aesthetics in Shrewsbury homes.

Dated fixtures, inefficient configurations, and aging supply lines indicate systems ready for professional upgrades. GEM’s plumbers install fixtures that complement your home while meeting modern standards.

  • Kitchen Faucets
  • Bathroom Faucets & Toilets
  • Garbage Disposal
  • Hot Water Dispenser
  • Drinking Water Filter
  • Appliance Hook Up
  • Cooking Upgrades
  • Spa Bathroom
Leaks Icon

Plumbing Leaks

Water stains, musty odors, and unexpected moisture often signal hidden leaks causing ongoing damage.

In Shrewsbury’s varied housing stock, aging connections develop leaks that threaten floors, walls, and finishes. Our technicians locate leaks precisely and complete permanent repairs.

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Hydro Jetting

When standard drain clearing can’t remove stubborn blockages, hydro jetting scours pipe interiors with high-pressure water.

This service removes grease accumulation and root intrusion from Shrewsbury drain lines, restoring full flow capacity.

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Sump Pumps

Properties in low-lying Shrewsbury areas benefit from working sump pump protection.

GEM keeps these important systems ready when groundwater rises.

  • Sump Pump Installation: We install pumps with capacity matched to your property’s water intrusion patterns.
  • Sump Pump Replacement: When pumps fail, prompt replacement protects basements and finished spaces.
  • Sump Pump Repair: Pumps cycling constantly or failing to activate need professional attention.
  • Sump Pump Maintenance: Regular testing confirms your pump will function during storms.
Licensed GEM electrician working inside electrical panel

Power Your Home With GEM’s Shrewsbury Electricians

Shrewsbury’s electrical systems range from older wiring in historic homes to modern installations in new construction.

GEM’s licensed electricians serve Shrewsbury with expertise across all residential electrical work.

(833) 222-2953

Generator Icon

Standby Generator Repair & Installation in Shrewsbury

Power outages disrupt daily life, and generators keep essential systems operational when storms strike.

GEM installs and maintains backup power for Shrewsbury homes with sizing guidance and ongoing service.

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Indoor & Outdoor Lighting Design

Proper lighting enhances Shrewsbury homes and properties while improving safety and security.

GEM electricians install lighting solutions that complement your home’s character.

  • Indoor Lighting: Recessed fixtures, pendant lights, under-cabinet illumination, and accent lighting tailored to your home’s style.
  • Outdoor Lighting: Landscape, pathway, and security lighting that improves safety while highlighting your property’s features.
Electrical Panel Icon

Electrical Panel Upgrades

Your electrical panel must safely handle modern power demands as you add appliances, devices, and technology.

GEM’s electricians evaluate current capacity and install panels that deliver reliable power with room for future needs.

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Commercial Electrical Services

Shrewsbury businesses along Route 9 and throughout town depend on consistent electrical service.

Our commercial electricians handle lighting upgrades, panel work, safety inspections, and emergency repairs for local businesses.

Icon representing electrical services

Surge Protectors

Storms and grid fluctuations expose Shrewsbury homes to damaging power surges.

Whole-home surge protection installed at your panel guards every circuit against voltage spikes that destroy electronics and appliances.

Rewiring service icon representing professional plumbing repairs

Rewiring & Wiring Installation

Older Shrewsbury properties often contain wiring that cannot safely meet modern electrical loads.

Flickering lights, frequently tripped breakers, and warm outlets indicate systems needing professional attention. GEM replaces outdated wiring to current codes.

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EV Chargers

Home charging makes electric vehicle ownership practical for Shrewsbury residents commuting to Worcester or Boston.

GEM’s certified electricians install Level 2 chargers that provide faster charging speeds with professional wiring.

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Carbon Monoxide & Smoke Detector Installation

Properly placed and maintained detectors provide critical early warning against invisible dangers.

Our electricians install smoke and CO detectors in optimal locations throughout your Shrewsbury home with tested battery backup.

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Smart Home Installation

Connected devices and smart home systems add convenience, efficiency, and control to modern Shrewsbury homes.

GEM’s electricians install and integrate smart thermostats, lighting controls, security components, and energy monitoring systems.

Ready for Reliable HVAC, Plumbing, and Electrical Services in Shrewsbury?

When your Shrewsbury home needs professional attention, GEM provides the expertise and quality service families expect.

We’ve served New England families since 1949, including Central Massachusetts communities. Call us or schedule online for same-day response throughout Shrewsbury.

GEM technician in front of service truck


Frequently Asked Questions

Does GEM serve all of Shrewsbury?

Yes. From the Route 9 corridor to Lake Quinsigamond, from the town center to every residential neighborhood, we serve every Shrewsbury address.

How quickly can I get service?

Same-day appointments are available for most calls. Shrewsbury’s location is well within our service network.

Do your technicians work with newer construction?

Yes. Shrewsbury’s mix of new developments and established homes requires technicians who understand both modern systems and older equipment. Our team adapts to your home’s specific needs.

What makes GEM different from other providers?

We combine comprehensive capabilities with genuine commitment to quality work. Shrewsbury homeowners receive reliable service from experienced professionals.

How can I prevent emergency repairs?

Regular maintenance catches problems before they become emergencies. GEM’s Home Comfort Club includes scheduled service that keeps Shrewsbury homes running reliably.