4.6
Based on 8423 reviews
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Carrier Residential Factory Authorized Dealer
North American Technician Excellence - NATE - Certifying the Finest in HVACR
Mass Save | Heat Pump Installer

Your Milford Home Runs Better with GEM

Between the commute on 495, long work hours, and everything else that fills your day, the last thing you need is a furnace that won’t start or a drain that’s backing up.

Milford homeowners need service that fits their schedule, not the other way around.

GEM Plumbing & Heating Services, LLC responds same-day throughout Milford. Our technicians show up when promised, diagnose problems accurately, and complete repairs that hold up. No wasted time, no runaround.

When your family needs heating, cooling, plumbing, or electrical services in Milford, trust ours. Call GEM today.

Years in Business

Skilled employees

Emergency Service

Trucks on the Road


(833) 222-2953

Service That Works Around Your Schedule

You’re already juggling enough. A home repair shouldn’t mean burning a vacation day or rearranging your entire week.

GEM offers flexible scheduling including same-day appointments so you can get your home fixed without putting your life on hold. Our technicians respect your time by arriving within the window promised and working efficiently once they’re there.

When something goes wrong at home, you need it handled quickly and correctly. We deliver practical solutions with honest pricing and work that stands up to daily use.


Why Milford Families Choose GEM

Over 75 years of serving Massachusetts homeowners with reliable work and fair dealing.

Every GEM technician, plumber, and electrician carries proper licensing, passes background checks, and maintains NATE certification.

Our 500-vehicle fleet means quick arrival whether you’re near downtown, off Route 16, or anywhere else in town.

We understand waiting isn’t an option when your heat’s out or your pipes are leaking.

Our technicians protect your floors, clean up after themselves, and treat your property the way they’d treat their own.

Members get priority scheduling, maintenance discounts, and regular tune-ups that prevent emergency calls.

Carrier Factory Authorized Dealer and National Grid certifications back every installation.

Milford families have counted on GEM for decades. That relationship matters to us.


Getting the Help You Need Is Simple

Home repairs shouldn’t be complicated. Call, schedule, and get back to your life.

We handle the logistics so you don’t have to chase down contractors or wonder when someone will finally show up. Our team manages everything from diagnosis through completion with clear communication at every step.

Call or book online. We’ll find a time that works for your schedule, often the same day.

Your technician arrives on time, assesses the problem, and explains what’s needed and what it costs before starting work.

We finish the job right, leave your home clean, and make sure everything works before we go.

(833) 222-2953

What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 8423 reviews
Bobby the technician who came out was excellent in how he troubleshoot the problem with our boiler. He deserves a 5 star rating for his work.
I give GEM a 4 star, because the technician had to travel to two warehouse to get all the parts he needed. That is an inventory control issue.
Thanks!
David did a great job with our spring check for our mini splits!!!
Great service! Technician arrived on timed was right to work on a clogged drain after he gave me the cost of the service, which was reasonable. Upon completion he made sure all the area was cleaned up. All people I had contact with were pleasant and professional.
Great guys giving great advice and great service! Thanks, Jake and Ryan!
Living on the Cape finding a reliable service company can be difficult. GEM is now my go to for HVAC and plumbing service.
What an excellent experience! Tim and his team from GEM are truly experts in their fields. and did an excellent job replacing our 20-year-old boiler. Their work is top-notch and the technicians were friendly and engaging. They walked me through the installation process step-by-step and also recommended some much-needed improvements to my existing system. Iโ€™ll be working with them on future projects!
Tyler & Rohan did a quick, professional & great install of our water heater. Seamless process from initial contact with Jamie to accurate time estimate from Amanda to the perfect install. Thank you!
Genrac repair. Very professional. Outstanding personnel and customer service. Would recommend anytime
They did a great job
Xavier reponded in the late evening, coming from quite a distance. Our furnace has gone out while we were away and jt was very cold in the house. Xavier told me โ€œIโ€™ll figure it out,โ€œ and that he did, cheerfully and efficiently! Thank you, Xavier:)
Excellent work as always.
Great Service and results!!!!!
I came home on Sunday after working all day and found my kitchen sink full of sewerage. Called Gem from a list because I recognized the name from the trucks I have seen around town. They actually answered the phone at 6:30 on Sunday night. The guy was great very helpful (I know nothing about plumbing) took all my info put me on hold then came right back to say they could have somebody out to me that night and that they would call me. Within the hour they called and said be there in 15 minutes and they were. Guy was great answered all my stupid questions, gave me a price before starting work. He was very knowledgeable and friendly. ( even when I accidentally flushed while he was working!) I had roots in sewer line going to street he was upfront with what was done. About How long I could expect it to last and what I needed to do to fix problems. He even found a leaking pipe I need to fix in bath! When I asked for exact prices for other fixes he either had them or could refer me to who did. I thought the price was a bit steep but it was a Sunday night! And when I checked with other places found they were pretty normal if you could even get service on Sunday night!
Services were very good. Technician was very polite, respectful and knowledgeable. I was very pleased.
Anthony was proactive, thorough, and responsive for what was an unexpected rush repair.
I scheduled my first HVAC Maintenance appointment and Emanuel Q came out. Emanuel was great! He answered all of my questions and explained everything he was doing. While he was outside he noticed the wiring for the AC unit wasn't wired correctly and coordinated with his supervisor to come back and install an electrical whip a few days later. I didn't have to do anything with the scheduling, he took care of everything! I'm very happy with the service received!
Solved our problem! Terrific! Patient and polite technician.
Gem has always been my lifesaver and yesterday they came through again. When GEM came yesterday for the annual boiler cleaning they discovered that my boiler was leaking carbon monoxide gas. It had not been leaking the year before so carbon monoxide leaking from your burner. Itโ€™s like a tire thatโ€™s going flat in the air is coming out. It only gets worse. They gave me an estimate on replacing it, I did some research and they said that they couldnโ€™t install it the next day. The price was in line with everything I had researched and the Bernar rated very high on Trustpilot as did the warranty. Having worked with GEM before, I trust them and I made the deal. Today two men arrived two more came then the Electrician.They got the old burner out they got the new burner installed. They cleaned up the basement and I now have heat and no carbon monoxide.Thanks for being there again GEM.
Nice people, quick to respond and knowledgeable. Highly recommend them for emergencies. Orlando C. saved us, thanks
A+ service
This was the second time Steve serviced my AC system. He is knowledgeable and courteous. He did an excellent job!
Steve, thank you for going above and beyond.
I highly recommend Gem Plumbing and Heating to colleagues, family and friends.
Efficient and informative.

Took the time to answer all of my questions.

Thank you!
Great job, explained everything and fast! Thx guys!!
Cameron and Mason provided efficient and effective repair after hours. They were extremely courteous and professional. I am very thankful for them helping us at night.
Technician was very polite and informative. Offered good information and was sympathetic about the situation.

customer and technician interaction

Peace of Mind, Worry-Free

Maintaining your home can be stressful. Let us help.

Preserve your home’s value, extend your equipment’s life span, and ease your worries with our membership plans.

Well-maintained systems run better, last longer, and save you money on energy bills. Regular care prevents breakdowns, extends equipment life, and keeps your home comfortable year-round. When it’s time to sell, buyers notice homes with documented maintenance history.

Our screened, trained, and experienced technicians serve Milford homes around the clock.

We’ve worked on the ranches and split-levels built during Milford’s growth years when 495 brought new families to town. We’ve serviced the older colonials near downtown where original plumbing and heating systems still function with proper care. We’ve handled emergency calls in newer developments where builders cut corners and problems surface years later.

Milford’s housing spans generations of construction, and our technicians understand what each era requires. When a GEM professional arrives at your door, they’re prepared for whatever your home presents.

With us, you can spend less money to take better care of your home.

Membership plans pay for themselves. You get discounted rates on service, priority scheduling when problems happen, and regular maintenance that prevents expensive emergency repairs. Efficient systems cost less to run, and catching issues early saves you from major expenses down the road.

Keep all parts of your home operating at peak efficiency with regular maintenance tune-ups.

Your HVAC, plumbing, and electrical systems work together to keep your home running. Regular tune-ups ensure everything operates efficiently, safely, and reliably. We inspect, clean, and adjust systems before problems start, so you avoid breakdowns when you need your systems most.


GEM technician servicing a Carrier outdoor unit

Heating and Cooling Services in Milford, MA

Massachusetts weather doesn’t care about your schedule. Your heating and cooling systems need to work when you need them.

GEM provides complete HVAC services throughout Milford, from urgent repairs to planned upgrades that improve comfort and efficiency.

(833) 222-2953

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Furnaces

GEM’s heating technicians respond quickly to restore warmth and keep Milford families comfortable through the winter months.

Our furnace specialists help homeowners throughout Milford stay warm, safe, and efficient all season long. From minor repairs to full system upgrades, we provide clear guidance and dependable workmanship at every step.

  • Furnace Installation: We match furnace capacity to your home’s heating requirements, ensuring even warmth and efficient operation from the first use.
  • Furnace Replacement: When repair costs approach replacement value, we’ll help you select a modern unit that heats better and costs less to run.
  • Furnace Repair: Ignition failures, blower problems, and uneven heating all respond to our diagnostic approach. We fix what’s wrong and get your heat running.
  • Furnace Maintenance: Annual service catches wear before it becomes failure, improves efficiency, and extends your system’s working life.
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Air Conditioners

Milford summers get hot enough that a broken AC means sleepless nights and uncomfortable days.

Our cooling technicians keep your system running through the worst heat waves with responsive service and lasting repairs.

  • Air Conditioner Installation: Proper sizing and installation determine how well your AC performs. We get both right for consistent, efficient cooling.
  • Air Conditioner Replacement: Older units work harder and cost more to operate. Upgrading to current equipment reduces energy bills while improving comfort.
  • Air Conditioner Repair: When your system blows warm or won’t cycle properly, we identify the cause and restore cooling quickly.
  • Air Conditioner Maintenance: Pre-season tune-ups prevent most mid-summer failures and keep your system running at peak efficiency.
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Heat Pumps

Heat pumps provide both heating and cooling from one system, simplifying maintenance and often reducing energy costs.

GEM installs and services heat pumps designed for New England’s demanding climate.

  • Heat Pump Installation: We configure systems for reliable performance in both heating and cooling modes, sized appropriately for your Milford home.
  • Heat Pump Replacement: When your existing heat pump loses efficiency, newer models offer significant improvements in performance and operating costs.
  • Heat Pump Repair: Unusual cycling, reduced output, or failure to switch modes all indicate problems we can diagnose and correct.
  • Heat Pump Maintenance: Seasonal service keeps refrigerant levels correct and components functioning properly year-round.
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Ductless Mini-Splits

Rooms without duct access or additions that never connected to the central system benefit from ductless heating and cooling.

These systems deliver targeted comfort without major construction.

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Boilers

Steam and hot water boilers remain common in Milford’s older homes, providing reliable radiant heat when properly maintained.

GEM services both fuel types with expertise developed over decades.

  • Boiler Installation: We size and install boilers matched to your home’s distribution system, ensuring consistent heat throughout every room.
  • Boiler Repair: Pressure issues, leaks, uneven heating, and ignition problems all fall within our diagnostic and repair capabilities.
  • Boiler Maintenance: Annual cleaning and inspection prevents efficiency losses and catches developing problems before they cause failures.
A piggy bank represents Mass Save rebate savings

Oil-to-Gas Conversions

GEM handles the complete conversion process, managing permits, equipment, and utility coordination for Milford homeowners ready to make the switch.

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Radiant Heating Systems

Radiant floor heat provides even warmth without the drafts and dust movement of forced-air systems.

GEM installs and maintains radiant systems that keep Milford homes comfortable with quiet, consistent heat.

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Indoor Air Quality Solutions

What’s in your air matters as much as its temperature. Dust, allergens, and humidity levels all affect how your home feels.

GEM offers filtration, purification, and humidity control that improves air quality throughout your Milford home.

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Thermostats & Smart Home Devices

Programmable and smart thermostats let you manage comfort and energy use based on your actual schedule.

GEM installs connected devices that give Milford homeowners control over their HVAC systems from anywhere.

Plumber repairing kitchen faucet

Complete Plumbing Services in Milford, MA

Plumbing problems don’t wait for convenient timing. When water’s leaking or drains won’t clear, you need help now.

GEM’s licensed plumbers respond throughout Milford with the skills and equipment to handle residential plumbing issues of all types.

(833) 222-2953

Water Heaters

Water Heater Repair & Replacement

No hot water means no showers, no clean dishes, and a disrupted household. It’s not something you can wait out.

GEM services tank and tankless water heaters with the urgency these situations require.

  • Traditional Water Heater Installation: We install tank water heaters sized for your household’s hot water usage, positioned for safe, efficient operation.
  • Traditional Water Heater Replacement: When your tank fails or efficiency drops significantly, we’ll replace it with a unit that meets your current needs.
  • Traditional Water Heater Repair: Heating element failures, thermostat issues, and tank problems all respond to our diagnostic approach.
  • Traditional Water Heater Maintenance: Flushing sediment and checking components extends tank life and maintains heating efficiency.
  • Tankless Water Heater Installation: On-demand hot water eliminates the wait for tank recovery. We install units matched to your Milford home’s demand.
  • Tankless Water Heater Replacement: When your tankless unit reaches end of life, newer models offer improved flow rates and efficiency.
  • Tankless Water Heater Repair: Error codes, temperature swings, and ignition issues all indicate problems we can diagnose and fix.
  • Tankless Water Heater Maintenance: Annual descaling and inspection keeps tankless systems performing efficiently year after year.
Drain Cleaning Icon

Drain Clog Removal & Sewer Services in Milford

Slow drains and persistent clogs mean buildup that home remedies can’t address.

GEM’s drain cleaning removes accumulated debris from your Milford home’s drain lines, restoring proper flow and preventing backups.

  • Kitchen Drains: Grease, food waste, and soap build up inside pipes, gradually reducing flow. Professional cleaning removes deposits before complete blockages form.
  • Bathroom Drains: Hair, soap scum, and personal care products combine into tough clogs that standard methods can’t clear.
  • Basement and Utility Drains: Floor drains collect debris and sediment that cause backup during storms if not cleaned regularly.
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Water Filtration & Water Quality Improvements

Water quality affects everything from how your coffee tastes to how long your appliances last.

GEM installs treatment systems that address hardness, taste, and contaminant concerns specific to your Milford water supply.

  • Water Purifier System Installation: Whole-home purification removes contaminants and improves water quality from every tap.
  • Water Softener Installation: Soft water prevents scale buildup in pipes and appliances while improving soap performance.
  • Water Softener Maintenance: Regular service keeps softener systems functioning effectively and efficiently.
  • Water Softener Repair: When your softener stops cycling properly or hardness returns, we identify and fix the problem.
  • Water Softener Replacement: Aging softeners lose effectiveness. We install modern units that deliver better results with less salt.
Well Systems Icon

Well System & Well Pump Repair

When your well pump malfunctions, household water supply stops completely. GEM provides professional well pump services including installation, repair, and replacement to maintain dependable water flow for Milford area properties on private wells.

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Kitchen & Bath Remodels

Outdated plumbing fixtures affect both the function and value of your Milford home.

Corroded faucets, sluggish drains, and inconsistent pressure indicate systems ready for upgrades. GEM’s plumbers install modern fixtures that improve daily convenience while complementing your home’s style.

  • Kitchen Faucets
  • Bathroom Faucets & Toilets
  • Garbage Disposal
  • Hot Water Dispenser
  • Drinking Water Filter
  • Appliance Hook Up
  • Cooking Upgrades
  • Spa Bathroom
Leaks Icon

Plumbing Leaks

Ceiling stains, musty odors, and dripping sounds often signal hidden leaks causing ongoing damage.

In older Milford properties, worn connections and aging pipe materials frequently develop small leaks that grow into expensive problems. Our technicians use specialized detection equipment to locate leaks precisely, complete permanent repairs, and prevent water damage from spreading through walls, floors, and foundations.

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Hydro Jetting

When standard drain snaking can’t clear stubborn blockages, hydro jetting scours the entire pipe interior with high-pressure water.

This service safely removes grease accumulation, tree root intrusion, and years of buildup from Milford drain lines. Hydro jetting restores full flow capacity and reduces future clog frequency throughout your plumbing system.

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Sump Pumps

Milford basements need reliable sump pumps to handle groundwater during wet seasons and heavy storms.

GEM keeps these critical systems functioning when you need them most.

  • Sump Pump Installation: We install pumps with appropriate capacity and proper discharge routing to protect your basement from water damage.
  • Sump Pump Replacement: When your existing pump fails or can’t keep up with water volume, we upgrade to more capable equipment.
  • Sump Pump Repair: Pumps that run constantly, won’t activate, or make unusual noises need attention before the next storm.
  • Sump Pump Maintenance: Regular testing ensures your pump will work when conditions demand it.
Electrician installing a pendant light in a kitchen.

Power Your Home With GEM’s Milford Electricians

Electrical problems create inconvenience at best and safety hazards at worst. Either way, they need professional attention.

GEM’s licensed electricians handle Milford’s residential electrical needs with the expertise and care these systems require.

(833) 222-2953

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Standby Generator Repair & Installation in Milford

Power outages hit Milford regularly, especially during storms. A backup generator keeps your household running normally.

GEM installs and maintains generators that provide automatic protection when the grid fails.

  • Generator Installation: We size generators to your home’s critical loads and install them with proper transfer equipment for seamless operation.
  • Generator Replacement: When your existing generator becomes unreliable, upgrading to current equipment improves performance and efficiency.
  • Generator Repair: Generators that won’t start or run poorly need service before the next outage. We restore reliable operation.
  • Generator Maintenance: Regular service ensures your generator starts instantly when needed, with fresh fluids and tested components.
Lighting Icon

Indoor & Outdoor Lighting Design

Proper lighting improves how your home looks, feels, and functions. Inside and out.

GEM electricians install lighting solutions that enhance your Milford property.

  • Indoor Lighting: Recessed fixtures, pendant lights, under-cabinet illumination, and accent lighting tailored to your Milford home’s style and function.
  • Outdoor Lighting: Durable, efficient landscape and security lighting for walkways, driveways, patios, and yards that improves safety and curb appeal.
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Electrical Panel Upgrades

Your electrical panel must safely handle your Milford home’s power demands as you add appliances, devices, and technology.

GEM’s electricians evaluate your current capacity, explain upgrade options, and install panels that deliver reliable power with room for future needs.

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Commercial Electrical Services

Milford businesses depend on consistent electrical service to operate efficiently and safely.

Our commercial electricians serve retail locations, office buildings, and light-industrial facilities throughout the city. We handle lighting upgrades, panel work, safety inspections, and emergency repairs that keep local businesses running.

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Surge Protectors

Storm activity, grid fluctuations, and aging infrastructure expose Milford homes to damaging power surges.

Whole-home surge protection installed at your electrical panel guards every circuit and connected device against voltage spikes that destroy electronics and appliances.

Rewiring service icon representing professional plumbing repairs

Rewiring & Wiring Installation

Older Milford properties often contain wiring that cannot safely meet modern electrical loads.

Flickering lights, frequently tripped breakers, and outlets that feel warm indicate systems needing professional attention. GEM replaces outdated wiring to current codes, delivering safe, reliable power throughout your home.

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EV Chargers

Home charging makes electric vehicle ownership more practical and convenient for Milford drivers.

GEM’s certified electricians install Level 2 chargers in garages and driveways, providing faster charging speeds and professional wiring that meets safety standards.

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Carbon Monoxide & Smoke Detector Installation

Properly placed and maintained detectors provide critical early warning against invisible dangers.

Our electricians install smoke and CO detectors in optimal locations throughout your Milford home, test each unit, and ensure battery backup systems function correctly.

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Smart Home Installation

Connected devices and smart home systems add convenience, efficiency, and control to modern Milford homes.

GEM’s electricians install and integrate smart thermostats, lighting controls, security components, and energy monitoring systems that work together seamlessly.

Ready for Reliable HVAC, Plumbing, and Electrical Services in Milford?

Your Milford home deserves service from professionals who show up on time, work efficiently, and get it right the first time.

GEM has been that team for Massachusetts families since 1949. Call us or schedule online for same-day response to your HVAC, plumbing, and electrical needs.

GEM technician in front of service truck


Frequently Asked Questions

What areas does GEM serve in Massachusetts?

GEM serves Milford and communities throughout Central and Eastern Massachusetts, plus all of Rhode Island. Our large fleet and local teams mean fast response, typically with same-day availability.

How fast can I get an appointment?

Same-day service is available for most calls. We’ll match you with a technician who can reach your Milford home quickly, and online booking is always available.

Are your technicians licensed and insured?

Every GEM technician, plumber, and electrician carries proper licensing, insurance, and has passed background checks. HVAC specialists hold NATE certification and complete ongoing training.

What brands do you work on?

We service all major HVAC, plumbing, and electrical brands. Our technicians have the training and tools to work on equipment of any age or manufacturer.

How do I avoid emergency repairs?

Regular maintenance catches most problems before they cause failures. GEM’s Home Comfort Club includes scheduled tune-ups, priority service, and member discounts that help Milford homeowners prevent emergencies.