4.6
Based on 8486 reviews
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Carrier Residential Factory Authorized Dealer
North American Technician Excellence - NATE - Certifying the Finest in HVACR
Mass Save | Heat Pump Installer

Your New Bedford Home Runs Better with GEM

From the Victorian grandeur of the West End to the working-class heritage of the North End, New Bedford’s neighborhoods each carry their own character.

From waterfront lofts to the family homes spreading toward the Far North, what they share is housing that needs reliable service from technicians who show up, do the work right, and don’t overcharge.

GEM Plumbing & Heating Services, LLC serves New Bedford with the straightforward professionalism this city deserves. Over half of the homes here predate 1940. They’ve survived because they were built to last, and because generations of owners have maintained them properly. That work continues with the right service provider.

When your family needs heating, cooling, plumbing, or electrical services in New Bedford, trust ours. Call GEM today.

Years in Business

Skilled employees

Emergency Service

Trucks on the Road


(833) 222-2953

Service Built for a City of Neighborhoods

New Bedford’s thirty-plus neighborhoods aren’t interchangeable, and neither is our approach to serving them.

We understand that the Victorians on County Street need different attention than the triple-deckers off Acushnet Avenue, that the homes near Buttonwood Park differ from those in Clark’s Point. Our technicians adapt to each property they encounter. When your New Bedford home needs professional attention, you deserve service that understands what you’re working with.


Why New Bedford Homeowners Choose GEM

Every GEM technician, plumber, and electrician holds proper licensing, passes background checks, and maintains NATE certification.

Over half of New Bedford’s homes were built before 1940. Our technicians understand the construction, systems, and quirks of buildings from every era.

Our 500-vehicle fleet serves New Bedford daily, covering every neighborhood from downtown to the city’s outer reaches.

Over 75 years of serving New England families, from historic ports to modern suburbs.

Members receive priority scheduling, maintenance discounts, and regular service that keeps older systems running reliably.

Working households need working systems. We respond quickly throughout New Bedford.

Carrier Factory Authorized Dealer and National Grid certifications back every installation.

New Bedford anchors a region GEM serves thoroughly, and we give it the attention a city of 100,000 deserves.


Getting the Help You Need Is Simple

Getting professional help shouldn’t be complicated. Call, get scheduled, receive quality work.

GEM serves all of New Bedford with reliable, professional service at fair prices.

Call or book online. We schedule New Bedford appointments throughout the day, with same-day availability for most situations.

Your technician evaluates the problem, explains what’s needed, and provides pricing before work begins.

We complete repairs correctly, clean up properly, and confirm everything functions before leaving.

GEM technician smiling inside residential kitchen during service call

(833) 222-2953

What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 8486 reviews
Joan with Gem Plumbing and Heating was professional, knowledgeable, and did excellent work. He replaced our tankless water heater pump and explained everything very clearly. We really appreciate his expertise and would definitely recommend him!
The best ,very professional spent time and explained everything. Aaron was extremely nice and knowledgeable . The most important thing is he fixed the problem that another company didnโ€™t. I am a true believer and signed up to be a. Member for on going maintenance.
I have been looking for a quality heating and plumbing company for some time. Gem is it.
Great timely service
Dave and Kyle are extremely knowledgeable on these water systems. Dave found the problem right off the bat. We are pleased that experienced people work for your company.
Dave is awesome! Knew exactly what to do and quick and efficient! Very nice guy! And Kyle is sweet! Hope to see them again! 5 plus starts from me! Thank you guys ๐Ÿ’™
George was very professional, patient and knowledgeable. He arrived on time, explained what the issue was, and told me what needed to be done. I would definitely recommend Carmines for your repair needs.
Very fast install of 7-zone mini split system and required panel upgrade. From first call to work completion was less than a week. No quality issues of install and the workers were great. Overall GEM is very expensive, but quality and speed are fantastic.
Just completed AC tune up with Nick R. Courteous and knowledgeable service. Thorough and friendly. Arrived on time and explained his intent. Highly recommend!
Richard F. was the first Gem employee I met. My original appointment was to have the air conditioner yearly service (central air). After opening the side panel Richard showed me the black mold and rust inside the unit. NO ONE had ever opened the side panel during a yearly service appointment. There were years of built up black mold. I will NEVER use the companies I have used in the past. Richard presented 2 options. He was not pushy. He simply presented the information to me and answered all of my questions. Richard is respectful both professionally and personally. We scheduled the appointment for the following day (removal of the old unit and condenser and installation of the new.

The following day Richie and John arrived at 7:45AM. Leo then arrived. They worked from the time they arrived (7:45AM-5:00PM) until they completed the job. They are respectful both professionally and personally. They thoroughly explained all the work they did and gave me information that I did not know previously. Again, we get the a/c serviced yearly and no one had ever explained anything. They cleaned up after completing the work. I mean immaculately.
He came over on Easter Sunday and helped us with a big problem that could not wait. He explained everything in detail. He stayed until the problem was resolved. Really nice guy.
Tech was efficient, skilled, client focused and really nice
Very professional and nice. Answer our questions, highly recommended
Joe and Richard are extremely pleasant and professional. I was pleased that when I got the phone call saying that they would arrive in 45 minutes they were at my door in 45 minutes! We are very pleased that we called GEM Heating and Plumbing.
Solid squad, I was sad to hear Bill is retiring. Highly recommend GEM to anyone who has HVAC, plumbing, or electrical needs.
Services were very good. Technician was very polite, respectful and knowledgeable. I was very pleased.
Experts at there craft!! Clean everything as the when . I would recommend them to anyone
Very profesional and courtious and excelent workmenship
Very surprised and very pleased that I wasnโ€™t charged for this visit since James determined that the problem shouldโ€™ve been fixed the first time I called last month. Rather exceptional in these days and times many thanks.
Very good service . Friendly, polite men, did a great job fixing both toilets so everything is working well.
We are thrilled to write this review for our air conditioner service man. Michael is absolutely the best. He was friendly, professional and thorough. He took the time to explain what was going on with our system and made sure we understood what he was going to do. Michael is a definite positive addition to the GEM family.
Generator annual service- ran 4
days straight after the blizzard. Happy to get it tuned up and oil
changed. Thanks!
Richard was very knowledgeable
Very impressed Great personality
Explained everything in simple understanding
Installation workers are here now installing and Iโ€™m very impressed
Excellent job
Went over everything else
Great personalities
He was friendly, knowledgeable, and efficient. He provided good explanations and a better understanding of the workings of the generator.
The techs who replaced my furnace were very friendly and professional.

customer and technician interaction

Peace of Mind, Worry-Free

Maintaining your home can be stressful. Let us help.

Preserve your home’s value, extend your equipment’s life span, and ease your worries with our membership plans.

Well-maintained systems run better, last longer, and save you money on energy bills. Regular care prevents breakdowns, extends equipment life, and keeps your home comfortable year-round. When it’s time to sell, buyers notice homes with documented maintenance history.

Our screened, trained, and experienced technicians serve New Bedford homes around the clock. We’ve serviced the Greek Revival mansions in the West End where original heating systems still operate alongside modern additions. We’ve maintained equipment in the three-deckers of the North End where Portuguese and Central American families have built their lives.

We’ve responded to emergencies in Acushnet Heights where Victorian architecture meets everyday living. We’ve upgraded systems in waterfront properties along the South End where proximity to Buzzards Bay affects everything. New Bedford’s housing stock demands technicians who can read what a building tells them, and GEM brings that experience.

With us, you can spend less money to take better care of your home.

Membership plans pay for themselves. You get discounted rates on service, priority scheduling when problems happen, and regular maintenance that prevents expensive emergency repairs. Efficient systems cost less to run, and catching issues early saves you from major expenses down the road.

Keep all parts of your home operating at peak efficiency with regular maintenance tune-ups.

Your HVAC, plumbing, and electrical systems work together to keep your home running. Regular tune-ups ensure everything operates efficiently, safely, and reliably. We inspect, clean, and adjust systems before problems start, so you avoid breakdowns when you need your systems most.


GEM HVAC technician standing in front of service van

Heating and Cooling Services in New Bedford, MA

New Bedford’s varied housing requires heating and cooling solutions adapted to each building’s characteristics.

GEM provides complete HVAC services throughout New Bedford, from emergency repairs to comprehensive system upgrades.

(833) 222-2953

Cooling System Icon

Air Conditioning Services in New Bedford

Coastal proximity doesn’t eliminate New Bedford’s summer heat. Air conditioning makes homes livable through the warmest months.

Our cooling technicians keep your system running through heat waves with responsive service and lasting repairs.

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Furnaces for New Bedford Homes

When your furnace fails on a cold New Bedford night, your family needs heat restored, not excuses about parts orders.

GEM’s heating technicians carry what they need and complete repairs throughout the city. From minor repairs to full system upgrades, we provide clear guidance and dependable workmanship at every step.

  • Furnace Installation: We install furnaces matched to your home’s heating load, whether a compact unit for an apartment or a system for a large Victorian.
  • Furnace Replacement: When furnaces in New Bedford’s older homes reach end of life, we help select and install appropriate replacements.
  • Furnace Repair: Ignition failures, blower problems, and inconsistent heating all respond to our diagnostic expertise.
  • Furnace Maintenance: Annual service maintains efficiency and catches problems before they cause failures.
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Ductless Mini-Splits

Many New Bedford homes lack central ductwork. Ductless systems provide heating and cooling without major renovation.

GEM’s ductless specialists design and install systems that heat and cool specific areas without requiring ductwork modifications. The result is quiet, efficient comfort exactly where you want it.

Heat Pump Icon

Heat Pumps

Heat pumps provide efficient heating and cooling from one system, practical for New Bedford homeowners seeking simplicity.

GEM helps New Bedford homeowners maximize heat pump performance through expert installation, timely repairs, and regular maintenance. Our certified technicians understand these systems thoroughly.

  • Heat Pump Installation: We configure systems for reliable year-round performance in your New Bedford home.
  • Heat Pump Replacement: When heat pump efficiency declines, current technology delivers better results.
  • Heat Pump Repair: Mode problems and output issues indicate conditions we can diagnose and correct.
  • Heat Pump Maintenance: Regular service maintains heat pump efficiency across seasons.
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Boilers

Boiler heat powers radiators throughout New Bedford’s older neighborhoods, providing reliable warmth generation after generation.

GEM’s heating team provides comprehensive boiler services to keep your system safe, efficient, and dependable. We service both gas and oil boilers using quality components and proven techniques.

  • Boiler Installation: We install boilers matched to your home’s radiator or baseboard distribution.
  • Boiler Repair: Pressure issues, leaks, and cold radiators all fall within our expertise.
  • Boiler Maintenance: Annual service prevents efficiency losses and catches developing problems.
A piggy bank represents Mass Save rebate savings

Oil-to-Gas Conversions

Where natural gas service is available, converting from oil can reduce costs and simplify your heating system.

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Radiant Heating Systems

Radiant floor heat provides even warmth without the drafts of forced-air systems.

GEM installs and maintains radiant systems for homeowners seeking this option.

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Indoor Air Quality Solutions

Urban density and older construction can create air quality challenges that proper filtration and treatment address.

GEM offers filtration, purification, and humidity control that improves indoor air quality throughout your New Bedford home.

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Thermostats & Smart Home Devices

Smart thermostats provide control and efficiency benefits for New Bedford homeowners regardless of home age.

GEM installs connected devices that modernize comfort management.

GEM Plumbing Heating Cooling u0026 Electrical branded technician portrait

Complete Plumbing Services in New Bedford, MA

New Bedford’s plumbing spans from original pipes in 1800s buildings to modern installations in renovated spaces. Each requires appropriate expertise.

GEM’s licensed plumbers serve New Bedford with understanding of every plumbing era.

(833) 222-2953

Drain Cleaning Icon

Drain Clog Removal & Sewer Services in New Bedford

Homes with a century of service often have drains that need professional clearing.

GEM’s drain cleaning eliminates buildup and addresses root intrusion in aging systems.

  • Kitchen Drains: Grease, food waste, and soap build up inside pipes, gradually reducing flow. Professional cleaning removes deposits before complete blockages form.
  • Bathroom Drains: Hair, soap scum, and personal care products combine into tough clogs that standard methods can’t clear.
  • Basement and Utility Drains: Floor drains collect debris and sediment that cause backup during storms if not cleaned regularly.
Hydro Jet Icon

Hydro Jetting

When standard drain snaking can’t clear stubborn blockages, hydro jetting scours the entire pipe interior with high-pressure water.

This service safely removes grease accumulation, tree root intrusion, and years of buildup from New Bedford drain lines. Hydro jetting restores full flow capacity and reduces future clog frequency throughout your plumbing system.

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Plumbing Leaks

Ceiling stains, musty odors, and dripping sounds often signal hidden leaks causing ongoing damage.

In older New Bedford properties, worn connections and aging pipe materials frequently develop small leaks that grow into expensive problems. Our technicians use specialized detection equipment to locate leaks precisely, complete permanent repairs, and prevent water damage from spreading through walls, floors, and foundations.

Water Heaters

Water Heater Repair & Replacement

Reliable hot water is essential whether you’re in a single-family or managing a multi-unit building.

GEM services tank and tankless water heaters throughout New Bedford.

  • Traditional Water Heater Installation: We install water heaters sized for your household’s actual demand.
  • Traditional Water Heater Replacement: When tanks fail, quick replacement prevents water damage and restores service.
  • Traditional Water Heater Repair: Temperature issues and minor problems often respond to repair.
  • Traditional Water Heater Maintenance: Regular service extends tank life and maintains efficiency.
  • Tankless Water Heater Installation: On-demand systems provide continuous hot water with smaller footprints.
  • Tankless Water Heater Replacement: When tankless units reach end of life, we install current models.
  • Tankless Water Heater Repair: Error codes and output problems indicate issues we can resolve.
  • Tankless Water Heater Maintenance: Annual service maintains tankless system performance.
Water Treatment Icon

Water Filtration & Water Quality Improvements

Water quality concerns vary across New Bedford, and treatment systems address specific issues.

GEM installs water treatment solutions matched to your conditions.

Well Systems Icon

Well System & Well Pump Repair

When your well pump malfunctions, household water supply stops completely. GEM provides professional well pump services including installation, repair, and replacement to maintain dependable water flow for New Bedford area properties on private wells.

Remodel Icon

Kitchen & Bath Remodels

Outdated plumbing fixtures affect both the function and value of your New Bedford home.

Corroded faucets, sluggish drains, and inconsistent pressure indicate systems ready for upgrades. GEM’s plumbers install modern fixtures that improve daily convenience while complementing your home’s style.

  • Kitchen Faucets
  • Bathroom Faucets & Toilets
  • Garbage Disposal
  • Hot Water Dispenser
  • Drinking Water Filter
  • Appliance Hook Up
  • Cooking Upgrades
  • Spa Bathroom
Maintenance Icon

Sump Pumps

Basement water intrusion affects many New Bedford properties. Working sump pumps provide protection.

GEM keeps these essential systems functioning when you need them most.

  • Sump Pump Installation: We install pumps with capacity matched to your property’s needs.
  • Sump Pump Replacement: When pumps fail, we install equipment that handles the job.
  • Sump Pump Repair: Pumps running constantly or failing to activate need professional attention.
  • Sump Pump Maintenance: Regular testing confirms your pump will work during storms.
Licensed GEM electrician working inside electrical panel

Power Your Home With GEM’s New Bedford Electricians

New Bedford’s electrical systems range from original knob-and-tube in Victorian homes to modern installations in renovated buildings.

GEM’s licensed electricians serve New Bedford with expertise across every era of residential electrical work.

(833) 222-2953

Equipment Icon

EV Chargers

Home charging makes electric vehicle ownership more practical and convenient for New Bedford drivers.

GEM’s certified electricians install Level 2 chargers in garages and driveways, providing faster charging speeds and professional wiring that meets safety standards.

Smart Phone Icon

Smart Home Installation

Connected devices and smart home systems add convenience, efficiency, and control to modern New Bedford homes.

GEM’s electricians install and integrate smart thermostats, lighting controls, security components, and energy monitoring systems that work together seamlessly.

Detector Icon

Carbon Monoxide & Smoke Detector Installation

Properly placed and maintained detectors provide critical early warning against invisible dangers.

Our electricians install smoke and CO detectors in optimal locations throughout your New Bedford home, test each unit, and ensure battery backup systems function correctly.

Generator Icon

Standby Generator Repair & Installation in New Bedford

Power outages affect urban areas too, and generators keep essential systems running.

GEM installs and maintains backup power for New Bedford properties. We guide you through selection, handle installation, and provide ongoing service.

Lighting Icon

Indoor & Outdoor Lighting Design

Proper lighting improves both function and safety in New Bedford homes.

GEM electricians install lighting solutions that enhance your New Bedford property.

  • Indoor Lighting: Recessed fixtures, pendant lights, under-cabinet illumination, and accent lighting tailored to your New Bedford home’s style and function.
  • Outdoor Lighting: Durable, efficient landscape and security lighting for walkways, driveways, patios, and yards that improves safety and curb appeal.
Electrical Panel Icon

Electrical Panel Upgrades

Your electrical panel must safely handle your New Bedford home’s power demands as you add appliances, devices, and technology.

GEM’s electricians evaluate your current capacity, explain upgrade options, and install panels that deliver reliable power with room for future needs.

Rewiring service icon representing professional plumbing repairs

Rewiring & Wiring Installation

Older New Bedford properties often contain wiring that cannot safely meet modern electrical loads.

Flickering lights, frequently tripped breakers, and outlets that feel warm indicate systems needing professional attention. GEM replaces outdated wiring to current codes, delivering safe, reliable power throughout your home.

Icon representing electrical services

Surge Protectors

Storm activity, grid fluctuations, and aging infrastructure expose New Bedford homes to damaging power surges.

Whole-home surge protection installed at your electrical panel guards every circuit and connected device against voltage spikes that destroy electronics and appliances.

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Commercial Electrical Services

New Bedford businesses depend on consistent electrical service to operate efficiently and safely.

Our commercial electricians serve retail locations, office buildings, and light-industrial facilities throughout the city. We handle lighting upgrades, panel work, safety inspections, and emergency repairs that keep local businesses running.

Ready for Reliable HVAC, Plumbing, and Electrical Services in New Bedford?

New Bedford’s working waterfront built this city’s character. GEM brings that same work ethic to home services.

We’ve served New England families since 1949, including the port cities that power the regional economy. Call us or schedule online for same-day response throughout New Bedford.

GEM technician in front of service truck


Frequently Asked Questions

Does GEM serve all of New Bedford?

Yes. From the West End to the North End, from downtown to Sassaquin, we serve every New Bedford neighborhood.

How quickly can I get service?

Same-day appointments are available for most calls. New Bedford receives consistent service coverage as a major city in our territory.

Do your technicians have experience with very old homes?

Yes. Over half of New Bedford’s housing predates 1940. Our technicians understand original construction methods and the systems installed over multiple generations.

What makes GEM different from other providers?

We combine comprehensive capabilities with genuine expertise in historic housing. New Bedford homeowners receive work that respects their buildings from technicians who understand them.

How can I prevent emergency repairs?

Regular maintenance catches problems before they become emergencies. GEM’s Home Comfort Club includes scheduled service that keeps New Bedford homes’ systems reliable.