4.6
Based on 3435 reviews
powered by Google

Carrier Residential Factory Authorized Dealer
North American Technician Excellence - NATE - Certifying the Finest in HVACR
Mass Save | Heat Pump Installer

Your Newton Home Runs Better with GEM

When your heating stops working on a January morning in Waban or your Newtonville basement starts taking on water, you need help that arrives fast and gets it right.

Newton homeowners don’t have time to explain their home’s quirks to someone who’s never worked in the neighborhood. GEM Plumbing & Heating Services, LLC has served Newton families for over 75 years. Our technicians know these villages, understand the housing, and show up same-day with the skills to handle whatever your home requires.

When your family needs heating, cooling, plumbing, or electrical services in Newton, trust ours. Call GEM today.

Years in Business

Skilled employees

Emergency Service

Trucks on the Road


(833) 222-2953

Service That Respects Your Time

Between work, school runs, and everything else Newton life demands, you don’t have hours to wait around for a technician who may or may not show.

GEM arrives when scheduled, completes work efficiently, and communicates clearly throughout the process. Our technicians explain what they find, present options without pressure, and protect your floors and finishes while they work. When something breaks, you need solutions, not excuses. We deliver straightforward service with transparent pricing, skilled professionals, and results that match what Newton homeowners expect from anyone they let through the door.


Why Newton Homeowners Choose GEM

Three generations of Newton families have called us when their homes needed help. That trust was earned job by job.

Every GEM technician, plumber, and electrician holds proper licensing, passes background screening, and maintains NATE certification.

Our fleet of 500 service vehicles means fast response whether you’re in Auburndale, Chestnut Hill, Newton Centre, or any of the thirteen villages.

Your time matters. We respond quickly so a broken furnace or backed-up drain doesn’t derail your entire day.

From our call center to our field technicians, we treat your home and your schedule with respect.

Members receive priority scheduling, maintenance discounts, and regular service that catches problems before they become emergencies.

Carrier Factory Authorized Dealer and National Grid certifications back every installation we complete.

We’ve served Newton since the Eisenhower administration. Your neighbors know us, and many of our technicians live nearby.


Getting the Help You Need Is Simple

Newton homeowners juggle enough complexity. Getting your home fixed shouldn’t add to it.

Whether the issue is a failing water heater, an AC that quit, or an electrical panel that keeps tripping, our team handles it from first call to finished repair. No chasing contractors, no surprise charges, no wondering when someone will finally show up.

Call directly or book online. We’ll match you with a technician who knows Newton, often for same-day appointments.

Your technician arrives on schedule, assesses the situation carefully, and explains options and pricing before beginning any work.

We complete the job properly, clean up thoroughly, and leave your home working the way it should.

(833) 222-2953

What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 3435 reviews
powered by Google
Richard Riquier profile pictureRichard Riquier
13:12 23 Jul 24
Leak in kitchen. Technician was quick and professional. I’ve used gem in the past and have always had a good experience.
Brian Bessette profile pictureBrian Bessette
16:08 16 Jul 24
Nate came out first thing in the morning to help with my clogged sewer main. He was very professional and kind. He explained everything with no difficulty and offered multiple cost-tiered options. Mainly whether we would utilize a camera in the process of snaking the main. I appreciated being offered the option. We went with the camera process. So we could fully diagnose the issue, and determine if this would be a recurring problem.
We found roots growing in an old, 2-foot, cast-iron section of my main drainage pipe.
He used a blade attachment and cleared the obstruction to the best of his ability. Then left me with a quote to have the 2-foot section of cast iron replaced with PVCโ€”which is only a small section that penetrated the foundation of my home.
I was very happy with the service, and most importantly the transparent approach which allowed me to make informed decisions.
Nateโ€™s customer service skills were out of this world. I advise GEM Plumbing to invest in this young man.
Matthew Bodziony profile pictureMatthew Bodziony
16:02 16 Jul 24
Incredible company.
I had two whole house central AC units replaced (19 yrs old) and their team and other parts of the company (Plumbling, electrical, etc.) worked together to do an unbelieable installation in very hot conditions. My hats off to your company and we are so impressed that I contracted GEM to install a whole house 25kw generator.
The team was:
Alec Reyes
Marcus Mendoza
Roger Ribeiro
Richard Kadison profile pictureRichard Kadison
20:05 11 Jul 24
I was able to schedule an appointment for the next day. The technician was great. Chris went over everything that needed to be done and explained it clearly. Very professional. He was also able to offer a discount and waived the fee for the service call. When I reviewed the bill that night, there was an error and the fee hadnโ€™t been waived. When I called Gem the next day, they saw the error and immediately corrected it. Said the refund would be put on my credit card. Very happy with the service.
DebraJean Fournier profile pictureDebraJean Fournier
14:18 22 Jun 24
I am very happy with my well water pump service. David Chapman and his associate were professional, friendly and respectful. David showed me how to change my filter for which I am truly grateful.
It was super easy booking online The next day the dispatcher, (unfortunately I donโ€™t know her name) called to offer an earlier appointment. She was very polite and kind.
My whole transaction was smooth and pleasant from start to finish!

customer and technician interaction

Peace of Mind, Worry-Free

Maintaining your home can be stressful. Let us help.

Preserve your home’s value, extend your equipment’s life span, and ease your worries with our membership plans.

Well-maintained systems run better, last longer, and save you money on energy bills. Regular care prevents breakdowns, extends equipment life, and keeps your home comfortable year-round. When it’s time to sell, buyers notice homes with documented maintenance history.

Our screened, trained, and experienced technicians serve Newton homes around the clock. We’ve worked in basements throughout Newtonville where century-old boilers still heat the home above. We’ve traced plumbing through the three-story Victorians on West Newton Hill where original galvanized lines need careful handling.

We’ve upgraded panels in Chestnut Hill homes where the electrical service hadn’t kept pace with modern kitchens and home offices. And we’ve installed high-efficiency systems in newer construction where the challenge is matching equipment to tight mechanical closets and modern building codes. Whatever your Newton home needs, our technicians bring experience with properties like yours.

With us, you can spend less money to take better care of your home.

Membership plans pay for themselves. You get discounted rates on service, priority scheduling when problems happen, and regular maintenance that prevents expensive emergency repairs. Efficient systems cost less to run, and catching issues early saves you from major expenses down the road.

Keep all parts of your home operating at peak efficiency with regular maintenance tune-ups.

Your HVAC, plumbing, and electrical systems work together to keep your home running. Regular tune-ups ensure everything operates efficiently, safely, and reliably. We inspect, clean, and adjust systems before problems start, so you avoid breakdowns when you need your systems most.


GEM technician servicing a Carrier outdoor unit

Heating and Cooling Services in Newton, MA

Keeping your Newton home comfortable through New England’s temperature swings takes equipment that works and technicians who can fix it when it doesn’t.

GEM delivers complete HVAC services across all thirteen villages, from emergency repairs on the coldest nights to planned installations that improve efficiency for years to come.

(833) 222-2953

Cooling System Icon

Air Conditioning Services in Newton

When August heat settles over Newton, your air conditioner becomes the most important appliance in the house.

GEM keeps Newton homes cool with AC services designed for quick response and lasting results. Whether your system needs a tune-up or a total replacement, we handle it professionally.

  • Air Conditioner Installation: We help you choose the right cooling system for your home’s square footage and layout, then install it for quiet, efficient performance all summer.
  • Air Conditioner Replacement: Aging units lose efficiency every year. We’ll replace yours with modern equipment that cools better while using less electricity.
  • Air Conditioner Repair: When your AC blows warm air or won’t turn on at all, our technicians find the cause and fix it fast so you’re not suffering through the heat.
  • Air Conditioner Maintenance: Seasonal tune-ups prevent most breakdowns, improve cooling output, and keep your energy bills from climbing as the system ages.
Heat Pump Icon

Heat Pumps

Heat pumps handle both heating and cooling duties, making them increasingly popular with Newton homeowners looking to simplify their HVAC setup.

GEM helps Newton homeowners maximize heat pump performance through expert installation, timely repairs, and regular maintenance. Our certified technicians understand these systems thoroughly.

  • Heat Pump Installation: We configure heat pump systems for optimal year-round performance in Newton homes, balancing heating capacity with cooling efficiency.
  • Heat Pump Replacement: When your current unit loses effectiveness, we’ll upgrade you to newer technology that delivers better comfort with lower operating costs.
  • Heat Pump Repair: Reduced output, strange cycling, or failure to switch modes all indicate problems our technicians can resolve quickly.
  • Heat Pump Maintenance: Regular service keeps refrigerant levels correct, coils clean, and all components functioning properly through seasonal transitions.
Heating & Cooling Icon

Furnaces for Newton Homes

Newton winters test every furnace, and when yours struggles to keep up, the whole household feels it.

Our heating specialists help Newton homeowners stay warm with furnace services that address everything from minor repairs to complete system upgrades. We’ll assess your situation honestly and recommend solutions that fit your home and budget.

  • Furnace Installation: We size and install furnaces matched to your Newton home’s layout and heating demands, ensuring efficient operation and consistent warmth from the first cold snap.
  • Furnace Replacement: When your existing unit costs more to repair than replace, we’ll help you select a high-efficiency model and handle the swap with minimal disruption to your household.
  • Furnace Repair: Strange sounds, weak airflow, or uneven heating all point to problems we can diagnose and fix. Our technicians restore reliable operation so you’re not layering blankets indoors.
  • Furnace Maintenance: Annual service keeps your system running cleanly, catches worn parts before they fail, and helps your furnace last years longer than neglected equipment.
Ductless Icon

Ductless Mini-Splits

Not every Newton home has ductwork, and not every room connects to the central system. Ductless mini-splits solve both problems.

GEM’s ductless specialists design and install systems that heat and cool specific areas without requiring ductwork modifications. The result is quiet, efficient comfort exactly where you want it.

  • Ductless Mini-Split Installation: We design configurations that put climate control exactly where you need it, with indoor units that blend into your Newton home’s dรฉcor.
  • Ductless Mini-Split Replacement: Older ductless systems lose efficiency over time. Newer models offer better performance, quieter operation, and improved air filtration.
  • Ductless Mini-Split Repair: When a zone stops responding or output drops, we troubleshoot the issue and restore proper function without delay.
  • Ductless Mini-Split Maintenance: Cleaning filters, checking refrigerant, and inspecting connections keeps your ductless system performing efficiently season after season.
Boiler Icon

Boilers

Boiler heat remains common across Newton, especially in homes built before forced-air systems became standard.

GEM’s heating team provides comprehensive boiler services to keep your system safe, efficient, and dependable. We service both gas and oil boilers using quality components and proven techniques.

  • Boiler Installation: We match boiler capacity to your home’s heating load and distribution system, whether you’re replacing an aging unit or converting from another fuel source.
  • Boiler Repair: Leaks, pressure problems, uneven heat, and pilot issues all fall within our expertise. We restore safe operation and consistent warmth.
  • Boiler Maintenance: Annual cleaning and inspection prevents efficiency losses, catches developing problems, and extends your boiler’s working life significantly.
Technician Icon

Radiant Heating Systems

Radiant heat delivers warmth from the floor up, eliminating the drafts and dust movement that forced-air systems create.

GEM installs and services radiant systems that keep Newton homes comfortable through the coldest months with quiet, even heat distribution.

A piggy bank represents Mass Save rebate savings

Oil-to-Gas Conversions

Many Newton homeowners still heat with oil but prefer the convenience and cost savings of natural gas.

Indoor Air Quality Icon

Indoor Air Quality Solutions

The air inside your Newton home carries dust, allergens, and pollutants that affect your family’s comfort and health.

GEM offers filtration, purification, and humidity control that improves indoor air quality throughout your home.

Smart thermostat Icon

Thermostats & Smart Home Devices

Modern thermostats do more than set temperature; they learn your schedule, adjust automatically, and help reduce energy waste.

GEM installs smart thermostats and connected devices that give Newton homeowners control over comfort and efficiency from anywhere.

Plumber repairing kitchen faucet

Complete Plumbing Services in Newton, MA

From morning showers to late-night dishwasher cycles, your plumbing works constantly. When something fails, daily life grinds to a halt.

GEM’s licensed plumbers serve Newton with the responsiveness and skill these situations demand.

(833) 222-2953

Leaks Icon

Plumbing Leaks

Ceiling stains, musty odors, and dripping sounds often signal hidden leaks causing ongoing damage.

In older Newton properties, worn connections and aging pipe materials frequently develop small leaks that grow into expensive problems. Our technicians use specialized detection equipment to locate leaks precisely, complete permanent repairs, and prevent water damage from spreading through walls, floors, and foundations.

Water Heaters

Water Heater Repair & Replacement

Running out of hot water mid-shower or discovering a leak around your tank both require immediate attention.

GEM services traditional and tankless water heaters throughout Newton, keeping hot water flowing reliably.

  • Traditional Water Heater Installation: We install tank water heaters sized for your household’s usage patterns, ensuring adequate hot water without wasting energy heating more than you need.
  • Traditional Water Heater Replacement: When your current tank rusts out or loses efficiency, we’ll swap it for a modern unit that performs better and costs less to operate.
  • Traditional Water Heater Repair: Pilot light issues, heating element failures, and thermostat problems all respond to our diagnostic approach and repair expertise.
  • Traditional Water Heater Maintenance: Flushing sediment, checking anodes, and inspecting connections extends tank life and maintains heating efficiency.
  • Tankless Water Heater Installation: Endless hot water and reduced energy consumption make tankless systems attractive. We install units matched to your Newton home’s demand.
  • Tankless Water Heater Replacement: When your tankless unit ages out, we’ll upgrade you to current technology with improved flow rates and efficiency.
  • Tankless Water Heater Repair: Error codes, temperature fluctuations, and ignition problems all indicate issues we can diagnose and resolve.
  • Tankless Water Heater Maintenance: Annual descaling and inspection keeps tankless systems delivering consistent hot water for their full lifespan.
Water Treatment Icon

Water Filtration & Water Quality Improvements

Water quality varies across Newton’s supply system, and some homes notice hardness, taste issues, or sediment that affects daily use.

GEM installs treatment systems that address your specific water concerns.

  • Water Purifier System Installation: Whole-home purification removes contaminants and improves taste from every tap in your Newton home.
  • Water Softener Installation: Soft water protects pipes and appliances from mineral buildup while improving how soap and detergent perform.
  • Water Softener Maintenance: Regular service keeps resin beds effective and valves functioning properly for consistent water quality.
  • Water Softener Repair: When your softener stops cycling correctly or hardness returns, our technicians identify and fix the problem.
  • Water Softener Replacement: Older softeners lose effectiveness. We install current models that deliver better performance with less salt consumption.
Drain Cleaning Icon

Drain Clog Removal & Sewer Services in Newton

Slow drains and recurring clogs indicate buildup that household methods can’t clear.

GEM’s drain cleaning services remove accumulated grease, hair, soap residue, and debris from Newton homes’ drain lines, restoring proper flow and preventing backups.

  • Kitchen Drains: Grease, food waste, and soap build up inside pipes, gradually reducing flow. Professional cleaning removes deposits before complete blockages form.
  • Bathroom Drains: Hair, soap scum, and personal care products combine into tough clogs that standard methods can’t clear.
  • Basement and Utility Drains: Floor drains collect debris and sediment that cause backup during storms if not cleaned regularly.
Hydro Jet Icon

Hydro Jetting

When standard drain snaking can’t clear stubborn blockages, hydro jetting scours the entire pipe interior with high-pressure water.

This service safely removes grease accumulation, tree root intrusion, and years of buildup from Newton drain lines. Hydro jetting restores full flow capacity and reduces future clog frequency throughout your plumbing system.

Maintenance Icon

Sump Pumps

Newton basements face groundwater pressure during wet seasons, and a working sump pump is the difference between dry storage and water damage.

GEM keeps basement protection systems functioning reliably.

  • Sump Pump Installation: We install pumps sized for your Newton home’s water management needs, with proper discharge routing and backup options where appropriate.
  • Sump Pump Replacement: When your existing pump fails or can’t keep up with water volume, we’ll upgrade to a more capable unit.
  • Sump Pump Repair: Pumps that run continuously, fail to activate, or make grinding noises all need professional attention before the next heavy rain.
  • Sump Pump Maintenance: Testing, cleaning, and inspection ensures your pump will perform when conditions demand it.
Well Systems Icon

Well System & Well Pump Repair

When your well pump malfunctions, household water supply stops completely. GEM provides professional well pump services including installation, repair, and replacement to maintain dependable water flow for Newton area properties on private wells.

Remodel Icon

Kitchen & Bath Remodels

Outdated plumbing fixtures affect both the function and value of your Newton home.

Corroded faucets, sluggish drains, and inconsistent pressure indicate systems ready for upgrades. GEM’s plumbers install modern fixtures that improve daily convenience while complementing your home’s style.

  • Kitchen Faucets
  • Bathroom Faucets & Toilets
  • Garbage Disposal
  • Hot Water Dispenser
  • Drinking Water Filter
  • Appliance Hook Up
  • Cooking Upgrades
  • Spa Bathroom
Electrician installing a pendant light in a kitchen.

Power Your Home With GEM’s Newton Electricians

Electrical problems range from annoying to dangerous, and most homeowners can’t tell the difference until something goes wrong.

GEM’s licensed electricians handle Newton’s residential electrical needs with the expertise these systems require.

(833) 222-2953

Generator Icon

Standby Generator Repair & Installation in Newton

When storms knock out power across Newton, a backup generator keeps your household running normally.

GEM installs and services generators that provide automatic protection against extended outages.

  • Generator Installation: We size generators to your Newton home’s critical loads and install them with proper transfer switches for seamless operation during outages.
  • Generator Replacement: Aging generators lose reliability. We’ll upgrade yours to a current model with improved fuel efficiency and quieter operation.
  • Generator Repair: When your generator won’t start or runs poorly, our technicians restore it to dependable condition before the next outage.
  • Generator Maintenance: Regular service ensures your generator starts instantly when needed, with fresh fluids, clean filters, and tested components.
Lighting Icon

Indoor & Outdoor Lighting Design

Good lighting transforms how your Newton home looks and functions, inside and out.

GEM electricians design and install lighting solutions that improve daily life.

  • Indoor Lighting: Recessed fixtures, pendant lights, under-cabinet illumination, and accent lighting tailored to your Newton home’s style and function.
  • Outdoor Lighting: Durable, efficient landscape and security lighting for walkways, driveways, patios, and yards that improves safety and curb appeal.
Electrical Panel Icon

Electrical Panel Upgrades

Your electrical panel must safely handle your Newton home’s power demands as you add appliances, devices, and technology.

GEM’s electricians evaluate your current capacity, explain upgrade options, and install panels that deliver reliable power with room for future needs.

Smart Phone Icon

Smart Home Installation

Connected devices and smart home systems add convenience, efficiency, and control to modern Newton homes.

GEM’s electricians install and integrate smart thermostats, lighting controls, security components, and energy monitoring systems that work together seamlessly.

Icon representing electrical services

Surge Protectors

Storm activity, grid fluctuations, and aging infrastructure expose Newton homes to damaging power surges.

Whole-home surge protection installed at your electrical panel guards every circuit and connected device against voltage spikes that destroy electronics and appliances.

Rewiring service icon representing professional plumbing repairs

Rewiring & Wiring Installation

Older Newton properties often contain wiring that cannot safely meet modern electrical loads.

Flickering lights, frequently tripped breakers, and outlets that feel warm indicate systems needing professional attention. GEM replaces outdated wiring to current codes, delivering safe, reliable power throughout your home.

Equipment Icon

EV Chargers

Home charging makes electric vehicle ownership more practical and convenient for Newton drivers.

GEM’s certified electricians install Level 2 chargers in garages and driveways, providing faster charging speeds and professional wiring that meets safety standards.

Detector Icon

Carbon Monoxide & Smoke Detector Installation

Properly placed and maintained detectors provide critical early warning against invisible dangers.

Our electricians install smoke and CO detectors in optimal locations throughout your Newton home, test each unit, and ensure battery backup systems function correctly.

Commercial Icon

Commercial Electrical Services

Newton businesses depend on consistent electrical service to operate efficiently and safely.

Our commercial electricians serve retail locations, office buildings, and light-industrial facilities throughout the villages. We handle lighting upgrades, panel work, safety inspections, and emergency repairs that keep local businesses running.

Ready for Reliable HVAC, Plumbing, and Electrical Services in Newton?

Your Newton home deserves service from professionals who know these villages and deliver quality work every time.

GEM has been that team for over 75 years. Call us or schedule online for same-day response to your HVAC, plumbing, and electrical needs.

GEM technician in front of service truck


Frequently Asked Questions

What areas does GEM serve in Massachusetts?

GEM serves Newton and communities throughout Eastern Massachusetts, plus all of Rhode Island. Our large fleet and local teams mean fast response across our service area, typically with same-day availability.

How quickly can I get an appointment?

Same-day service is available for most calls. Our scheduling team matches you with a technician who can reach your Newton home quickly, and online booking is available around the clock.

Are your technicians licensed and insured?

Every GEM technician, plumber, and electrician carries proper licensing, insurance, and has passed background checks. HVAC specialists hold NATE certification and complete ongoing manufacturer training.

What brands and systems do you work on?

We service all major HVAC, plumbing, and electrical brands. Whether your equipment is decades old or recently installed, our technicians have the training and tools to work on it properly.

How do I prevent emergency repairs?

Regular maintenance catches most problems before they cause failures. GEM’s Home Comfort Club includes scheduled tune-ups, priority service, and member discounts that help Newton homeowners avoid emergency situations.