GEM service team posing together in front of branded vehicle

Your Time Is Valuable. So Is Your Comfort.

Between work, family, and everything else, a broken AC is the last thing you need.

Newton families have enough on their plates without adding HVAC headaches to the list. When your air conditioner stops working, you want it fixed quickly, correctly, and without the runaround.

GEM Plumbing & Heating Services, LLC has been solving these exact problems for New England homeowners since 1949. Our NATE-certified technicians show up when promised, diagnose the issue accurately, and complete repairs right the first time.

No chasing callbacks. No waiting days for service. No billing surprises. Call GEM today for air conditioning repair services in Newton.

(833) 222-2953


24/7 Emergency AC Repairs

Problems don’t check your calendar first. Neither do we.

When your system fails at midnight or your weekend plans include a house full of guests, GEM responds. Our technicians are available around the clock to handle urgent situations and restore your comfort fast.

(833) 222-2953


Call GEM. We’re in Your Neighborhood!

GEM serves all 13 Newton villages and surrounding communities.

Our technicians work throughout Newton every day, from the grand Victorians of West Newton Hill to the brick Tudors of Newton Centre and the historic homes along the Charles River in Auburndale and Newton Lower Falls.

Whether you live in a Chestnut Hill estate, a Waban colonial, or a Newtonville two-family, we understand the cooling challenges older architecture presents. With one of New England’s largest HVAC fleets, a GEM truck is always nearby. Need AC repair services in Newton? Give GEM a call today!

Years in Business

Skilled employees

Emergency Service

Trucks on the Road

GEM technician working on indoor HVAC system with homeowner

(833) 222-2953

It’s Easy to Schedule Your AC Repair With GEM!

We respect your schedule as much as you do.

Our process is built around efficiency and clear communication.

Your time matters. GEM technicians arrive within the scheduled window, ready to diagnose and repair with fully stocked trucks.

No guessing games. You receive a detailed quote upfront, and that’s the price you pay. Period.

GEM’s NATE-certified technicians have the training and experience to identify problems accurately and repair them correctly the first time.

We test every repair thoroughly and walk you through what we did. Questions later? We’re a phone call away.

We Repair All Types of AC Issues in Newton

Older homes and modern systems both present unique challenges. We handle them all.

GEM’s air conditioning repair team solves the full range of problems Newton homeowners encounter.

Many Newton homes have ducts designed for older heating systems that don’t handle modern AC demands. Our air conditioning repair technicians in Newton identify airflow imbalances and recommend solutions to improve comfort throughout your home.

Historic homes often have electrical systems that struggle to support today’s cooling loads. GEM’s air conditioning repair specialists in Newton work with your existing infrastructure and coordinate with electricians when upgrades are needed.

Older systems are prone to developing leaks at joints and coils. Our Newton team locates leaks accurately, repairs them properly, and recharges your system to restore full cooling capacity.

Upgrading to a smart thermostat in an older home can create unexpected problems. GEM’s air conditioning repair technicians in Newton troubleshoot compatibility issues and ensure your controls work correctly with your equipment.

Tight lots and landscaping constraints in Newton’s villages sometimes lead to outdoor units with restricted airflow. Our air conditioning repair team in Newton identifies placement issues affecting performance and recommends practical solutions.

Multi-zone systems are common in larger Newton homes, but damper failures and control problems can leave some rooms too hot or too cold. GEM provides expert air conditioning repair in Newton to restore proper zone control.

GEM service vehicles parked outside customer home

(833) 222-2953

GEM Technician Explaining Plans to Customer

(833) 222-2953

Why Work With GEM for AC Repair Services in Newton?

You’ve dealt with contractors who overpromise and underdeliver. GEM is different.

We’ve built our reputation on actually doing what we say since 1949.

500 service vehicles. 700+ trained employees. GEM has the capacity to respond quickly and the expertise to solve complex problems. 

Your schedule is packed. GEM offers same-day air conditioning repair throughout Newton so a breakdown doesn’t derail your entire week.

Newton families have trusted GEM for generations because we consistently deliver quality work without excuses or surprises.

The quote we provide is the price you pay. No mysterious add-ons. No pressure to approve unnecessary work.

HVAC, plumbing, electrical. One company, one relationship, one number to call when something goes wrong.


What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 9401 reviews
barryblackusa
19 hours ago
We had a leak in the feed tube going into our toilet. It leaked down through the ceiling into our kitchen. I called GEM and they sent technicians right out to fix the problem. The technicians arrived, assessed the problem and gave us a very reasonable quote. The technician also noticed veteran plates on my car and applied a 10% discount! They fixed the problem, noticed that the feed tubes to my sink didn't look good and corrected them as well. Both technicians were very personable and kind. They helped lower our anxiety as well. Great experience! Highly recommend GEM plumbing!
J H
1 day ago
Two great gentlemen (Brandon and Maxwell) came to my house to fix a leaking faucet. They explain all the questions from me and wife. They even give nice advice about reglazing the sink. Due to the distance between the cabinet and the sink, they tried very hard to find the best possible solution for us and install a new faucet. It is a wonderful job!! Highly recommended!!
The GEM service technicians showed up promptly. They were quick and efficient with their service. They had good recommendations and were very cordial. I would call on them again.
John Walsh
1 day ago
Very professional , great communicator, also neat and tidy
Brian was extremely professional and knowledgeable. He was clearly motivated to do the best job possible and that is exactly what he did.
Very pleased. They had the best plan to install mini splits in our home. Competitive price. They show up on time and are friendly. I also have used them for the past 3 years for maintenance service. They don’t try to oversell things.I would recommend them.
Process ongoing response is great tech is cordial and focused
Great timing! Excellent service! Professional and kind!!
Came to do our heating system maintenance today. They explained everything in detail, helped make sure I understood everything, and were extremely pleasant. I’m on the monthly maintenance plan and would recommend it to everyone!
Cory and partner were Johnny on the Spot. I called and they were there within an hour and fixed everything. Great service!!
Awesome company! Always reliable and on their game!! Great team
Alan Quatrale
1 day ago
Polite, on-tine, took the time to explain. Knowledgeable.
Susan Hall
1 day ago
Professional service technicians on site, arrived when they said they would, and took time to answer questions .
Thank you to GEM and their technicians. They've been servicing our house for the last 2 years and doing a great job.
91murf
1 day ago
Mason was super friendly and very knowledgeable!
Great experience. They let me know of all issues and remedies to fix them they did a good job cleaning the area. Good communication from everyone. A little disappointed they could not install a hi efficient furnace- structural issue
eric hauser
1 day ago
Ethan did a great job of walking me through the work he was performing and why he was performing it. Worked very neatly highly recommend him.
Lauren Fuller
1 day ago
We had a pipe in our basement develop a pin hole leak that soaked a ceiling tile and was raining down in our basement. Within 3 hours they had dispatched Nick, diagnosed the problem, we had a new pipe and everything was back to normal.
Patricia B
2 days ago
I have already posted a 5 star review and want to post another. Four years after becoming a GEM customer, I remain totally satisfied with their service. I could name a lot of names: Nathan Campbell, Tony Rossi, Michael Hassel, Steven Gray and his partner Chase, and others who have all been incredibly responsive and totally dedicated to solving the problem at hand. I think for an organization as large as GEM they have managed to recruit and train a great group of professionals. All that matters to me is quick access to such a good group caring pros.
George Howe
2 days ago
Your service was excellent
Robert Bojar
2 days ago
Prompt, professional – can’t say more!
James Cook
2 days ago
Timely and professional service. Took the time and effort to complete job in the right way.
Nancy Grasing
2 days ago
Jacob arrived on time to replace 2 large post lanterns. Completed the job within an hour. And the new lanterns look great.
Kelsie Reed
2 days ago
On time, good explanations on bathroom renovation estimate.
Alison S.
2 days ago
The service and attention to detail is excellent. They identified the problems with 2 toilets and 2 shower faucets and resolved every issue with the least amount of disruption. They even went the extra mile to identify the cause of a ceiling stain to make sure it wasn't from water. I recommend them highly for quality of work, knowledge and efficiency.

What to Expect When You Work With GEM

Past contractor experiences may have left you skeptical. We understand.

GEM earns your trust through consistent, professional service.

Our NATE-certified technicians arrive on time, work efficiently, and leave your home as clean as they found it. They’re trained to respect both your property and your time.

We explain problems in plain language and present options clearly. No scare tactics. No unnecessary upselling. Just honest information so you can decide what’s right for your home.

Your quote covers the complete repair. If we discover something unexpected, we discuss it with you before proceeding. No surprises when you get the bill.

As a Carrier Factory Authorized Dealer and Mass Save® partner, GEM maintains the highest standards for training, parts, and workmanship. We guarantee your satisfaction.

GEM Plumbing Heating Cooling & Electrical branded technician portrait

(833) 222-2953

customer and technician interaction

Prevent Future AC Problems With GEM’s Home Comfort Club!

The best repair is the one you never need.

GEM’s Home Comfort Club protects Newton homeowners with annual tune-ups that catch problems before they strand you in the heat. Our technicians inspect every component, clean coils, verify refrigerant, tighten connections, and document system condition.

For older Newton homes where equipment works hard to cool complex layouts, preventive maintenance pays dividends. Members get priority scheduling and repair discounts. Contact us to enroll or learn more!


Other HVAC Services You May Need


Schedule Air Conditioning Repair in Newton, MA With GEM

When your air conditioner is not keeping pace with summer temperatures, GEM provides reliable service focused on careful diagnosis and targeted repairs.

Our technicians take the time to understand system issues and restore proper operation so your home stays consistently comfortable. From minor performance concerns to full air conditioning repair in Newton, MA, every service visit is completed by experienced professionals who emphasize accuracy, efficiency, and long term reliability.

GEM technician in front of service truck


FAQ

Can you work around my schedule for AC repairs in Newton?

Yes. GEM offers flexible scheduling including same-day appointments when available. We know Newton residents have demanding schedules, so we provide specific arrival windows and keep you informed if anything changes.

Do you have experience with AC systems in Newton’s older homes?

Absolutely. Newton’s 13 villages feature homes spanning three centuries of architecture, each with unique HVAC challenges. Our technicians regularly work with systems installed in Victorian, Colonial, Tudor, and mid-century homes, adapting solutions to fit existing construction.

What Mass Save® programs are available to Newton homeowners?

As a Mass Save® partner, GEM helps Newton residents access rebates for high-efficiency equipment, no-cost home energy assessments, and insulation incentives. Older homes often qualify for substantial upgrades. We’ll guide you through available programs.

Why do some rooms in my Newton home cool poorly?

Uneven cooling is common in multi-story Newton homes with original ductwork, complex additions, or zoning systems. Causes range from undersized ducts to damper malfunctions to equipment capacity issues. Our technicians diagnose the specific problem and recommend targeted solutions.

How frequently should Newton homeowners maintain their AC systems?

Annual maintenance is the minimum recommendation. For older systems or homes where equipment runs extensively due to layout challenges, twice-yearly service may provide better protection against breakdowns and efficiency losses.

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