GEM service team posing together in front of branded vehicle

Your Time Is Valuable. So Is Your Comfort.

Between work, family, and everything else, a broken AC is the last thing you need.

Newton families have enough on their plates without adding HVAC headaches to the list. When your air conditioner stops working, you want it fixed quickly, correctly, and without the runaround.

GEM Plumbing & Heating Services, LLC has been solving these exact problems for New England homeowners since 1949. Our NATE-certified technicians show up when promised, diagnose the issue accurately, and complete repairs right the first time.

No chasing callbacks. No waiting days for service. No billing surprises. Call GEM today for air conditioning repair services in Newton.

(833) 222-2953


24/7 Emergency AC Repairs

Problems don’t check your calendar first. Neither do we.

When your system fails at midnight or your weekend plans include a house full of guests, GEM responds. Our technicians are available around the clock to handle urgent situations and restore your comfort fast.

(833) 222-2953


Call GEM. We’re in Your Neighborhood!

GEM serves all 13 Newton villages and surrounding communities.

Our technicians work throughout Newton every day, from the grand Victorians of West Newton Hill to the brick Tudors of Newton Centre and the historic homes along the Charles River in Auburndale and Newton Lower Falls.

Whether you live in a Chestnut Hill estate, a Waban colonial, or a Newtonville two-family, we understand the cooling challenges older architecture presents. With one of New England’s largest HVAC fleets, a GEM truck is always nearby. Need AC repair services in Newton? Give GEM a call today!

Years in Business

Skilled employees

Emergency Service

Trucks on the Road

GEM technician working on indoor HVAC system with homeowner

(833) 222-2953

It’s Easy to Schedule Your AC Repair With GEM!

We respect your schedule as much as you do.

Our process is built around efficiency and clear communication.

Your time matters. GEM technicians arrive within the scheduled window, ready to diagnose and repair with fully stocked trucks.

No guessing games. You receive a detailed quote upfront, and that’s the price you pay. Period.

GEM’s NATE-certified technicians have the training and experience to identify problems accurately and repair them correctly the first time.

We test every repair thoroughly and walk you through what we did. Questions later? We’re a phone call away.

We Repair All Types of AC Issues in Newton

Older homes and modern systems both present unique challenges. We handle them all.

GEM’s air conditioning repair team solves the full range of problems Newton homeowners encounter.

Many Newton homes have ducts designed for older heating systems that don’t handle modern AC demands. Our air conditioning repair technicians in Newton identify airflow imbalances and recommend solutions to improve comfort throughout your home.

Historic homes often have electrical systems that struggle to support today’s cooling loads. GEM’s air conditioning repair specialists in Newton work with your existing infrastructure and coordinate with electricians when upgrades are needed.

Older systems are prone to developing leaks at joints and coils. Our Newton team locates leaks accurately, repairs them properly, and recharges your system to restore full cooling capacity.

Upgrading to a smart thermostat in an older home can create unexpected problems. GEM’s air conditioning repair technicians in Newton troubleshoot compatibility issues and ensure your controls work correctly with your equipment.

Tight lots and landscaping constraints in Newton’s villages sometimes lead to outdoor units with restricted airflow. Our air conditioning repair team in Newton identifies placement issues affecting performance and recommends practical solutions.

Multi-zone systems are common in larger Newton homes, but damper failures and control problems can leave some rooms too hot or too cold. GEM provides expert air conditioning repair in Newton to restore proper zone control.

GEM service vehicles parked outside customer home

(833) 222-2953

GEM Technician Explaining Plans to Customer

(833) 222-2953

Why Work With GEM for AC Repair Services in Newton?

You’ve dealt with contractors who overpromise and underdeliver. GEM is different.

We’ve built our reputation on actually doing what we say since 1949.

500 service vehicles. 700+ trained employees. GEM has the capacity to respond quickly and the expertise to solve complex problems. 

Your schedule is packed. GEM offers same-day air conditioning repair throughout Newton so a breakdown doesn’t derail your entire week.

Newton families have trusted GEM for generations because we consistently deliver quality work without excuses or surprises.

The quote we provide is the price you pay. No mysterious add-ons. No pressure to approve unnecessary work.

HVAC, plumbing, electrical. One company, one relationship, one number to call when something goes wrong.


What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 8644 reviews
On time!!! Excellent knowledge of trade
Will definitely ask for them again
Tech arrived on time and was very professional and proficient.
Tim is an amazing plumber!
Professional, Courtesy, and efficient
Michael from Gem Plumbing was here today to do an annual check on our central air conditioning system and mini-split system. He did a thorough check of all the components inside and outside the home. He is very knowledgeable and explained everything very clearly as to what he found and observed on our systems. This service was covered under our maintenance plan with Gem so there was no charge for today. Michael is a really friendly and personable guy and he did a great job at our home.
Scott was great. Gave me my options. For now just changed the toilet fill valve. A a bit pricey, but good to have changed it
Your co. And your ees. That helped me from having no heat for 3 days and are miracle workers. They were professional from beginning to the end.
I now have the comfort or a warm home.
I would recommend your company to my friends and family.
That you.
Experience knowledgeable friendly staff
Technicians were very professional, respectful and explained exactly what they would be doing and answered all my questions.
Great job
Fast, professional, really know what they are doing! Very responsive! Came 12:30AM one night and resolved a severe leak. Great people!

Update: Doing home maintenance now for heating, air conditioning and plumbing. Doing excellent assessments. Great service, knowledgeable staff. Very happy with GEM!
B
9/6/2025—-GEM does our HVAC service.
We had one condenser stop. They came, found an electric problem, sent the electricians in their group, ordered the required electrical panel and we are back up and running.
These people REALLY know what they are doing!!
Corey Mayo took care of it this morning- he was polite, informative, and efficient.
I was very pleased with GEM plumbing. They came when they said they would and explained everything. I would highly recommend them.
Gem has always been my lifesaver and yesterday they came through again. When GEM came yesterday for the annual boiler cleaning they discovered that my boiler was leaking carbon monoxide gas. It had not been leaking the year before so carbon monoxide leaking from your burner. It’s like a tire that’s going flat in the air is coming out. It only gets worse. They gave me an estimate on replacing it, I did some research and they said that they couldn’t install it the next day. The price was in line with everything I had researched and the Bernar rated very high on Trustpilot as did the warranty. Having worked with GEM before, I trust them and I made the deal. Today two men arrived two more came then the Electrician.They got the old burner out they got the new burner installed. They cleaned up the basement and I now have heat and no carbon monoxide.Thanks for being there again GEM.
John arrived within the time window, was courteous and professional. He explained what he was doing throughout the service call.
Great service as usual. Techs were very pleasant, knowledgeable and considerate. The explained everything so I could understand it.
Very professional and was sure to explain everything that was done and the condition of the system
David was professional, courteous and knowledgeable. GEM is lucky to have him. Just wished GEM helped out with some of the cost seeing how it was just installed seven years ago but I was very please with the service David provided.
Technician Joseph Sr, was on time, knowledgeable, neat and personable. Excellent service.
Great service for the annual ac check up!
Gem did a great job installing the new furnace and A/C systems for the house, their work was on time and Gem did a great job installing the new furnace and A/C systems for the house. Their work was on time and professional as always!!
Tim did a great job. Diagnosed the problem with my generator promptly and got it back in working condition right away. Recommended for generator service.
excellent Anthony.lllldid heating tuneup.my wife and I very happy with his work.
Prompt, communicative, friendly and precise. Nicole was amazing.
I had to call Gem on a Sunday for a leaking faucet that was causing havoc to my wood floors. Orlando was the technician. He saved the day!!!! I was so thankful!! It was quick he was so nice. He should get a raise for his customer service.

What to Expect When You Work With GEM

Past contractor experiences may have left you skeptical. We understand.

GEM earns your trust through consistent, professional service.

Our NATE-certified technicians arrive on time, work efficiently, and leave your home as clean as they found it. They’re trained to respect both your property and your time.

We explain problems in plain language and present options clearly. No scare tactics. No unnecessary upselling. Just honest information so you can decide what’s right for your home.

Your quote covers the complete repair. If we discover something unexpected, we discuss it with you before proceeding. No surprises when you get the bill.

As a Carrier Factory Authorized Dealer and Mass Save® partner, GEM maintains the highest standards for training, parts, and workmanship. We guarantee your satisfaction.

GEM Plumbing Heating Cooling & Electrical branded technician portrait

(833) 222-2953

customer and technician interaction

Prevent Future AC Problems With GEM’s Home Comfort Club!

The best repair is the one you never need.

GEM’s Home Comfort Club protects Newton homeowners with annual tune-ups that catch problems before they strand you in the heat. Our technicians inspect every component, clean coils, verify refrigerant, tighten connections, and document system condition.

For older Newton homes where equipment works hard to cool complex layouts, preventive maintenance pays dividends. Members get priority scheduling and repair discounts. Contact us to enroll or learn more!


Other HVAC Services You May Need


Schedule Air Conditioning Repair in Newton, MA With GEM

When your air conditioner is not keeping pace with summer temperatures, GEM provides reliable service focused on careful diagnosis and targeted repairs.

Our technicians take the time to understand system issues and restore proper operation so your home stays consistently comfortable. From minor performance concerns to full air conditioning repair in Newton, MA, every service visit is completed by experienced professionals who emphasize accuracy, efficiency, and long term reliability.

GEM technician in front of service truck


FAQ

Can you work around my schedule for AC repairs in Newton?

Yes. GEM offers flexible scheduling including same-day appointments when available. We know Newton residents have demanding schedules, so we provide specific arrival windows and keep you informed if anything changes.

Do you have experience with AC systems in Newton’s older homes?

Absolutely. Newton’s 13 villages feature homes spanning three centuries of architecture, each with unique HVAC challenges. Our technicians regularly work with systems installed in Victorian, Colonial, Tudor, and mid-century homes, adapting solutions to fit existing construction.

What Mass Save® programs are available to Newton homeowners?

As a Mass Save® partner, GEM helps Newton residents access rebates for high-efficiency equipment, no-cost home energy assessments, and insulation incentives. Older homes often qualify for substantial upgrades. We’ll guide you through available programs.

Why do some rooms in my Newton home cool poorly?

Uneven cooling is common in multi-story Newton homes with original ductwork, complex additions, or zoning systems. Causes range from undersized ducts to damper malfunctions to equipment capacity issues. Our technicians diagnose the specific problem and recommend targeted solutions.

How frequently should Newton homeowners maintain their AC systems?

Annual maintenance is the minimum recommendation. For older systems or homes where equipment runs extensively due to layout challenges, twice-yearly service may provide better protection against breakdowns and efficiency losses.

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