New High-Efficiency Hot Water System + One Year of Free Home Comfort Club

GEM service team posing together in front of branded vehicle

Your Time Is Valuable. So Is Your Comfort.

Between work, family, and everything else, a broken AC is the last thing you need.

Newton families have enough on their plates without adding HVAC headaches to the list. When your air conditioner stops working, you want it fixed quickly, correctly, and without the runaround.

GEM Plumbing & Heating Services, LLC has been solving these exact problems for New England homeowners since 1949. Our NATE-certified technicians show up when promised, diagnose the issue accurately, and complete repairs right the first time.

No chasing callbacks. No waiting days for service. No billing surprises. Call GEM today for air conditioning repair services in Newton.

(833) 222-2953


24/7 Emergency AC Repairs

Problems don’t check your calendar first. Neither do we.

When your system fails at midnight or your weekend plans include a house full of guests, GEM responds. Our technicians are available around the clock to handle urgent situations and restore your comfort fast.

(833) 222-2953


Call GEM. We’re in Your Neighborhood!

GEM serves all 13 Newton villages and surrounding communities.

Our technicians work throughout Newton every day, from the grand Victorians of West Newton Hill to the brick Tudors of Newton Centre and the historic homes along the Charles River in Auburndale and Newton Lower Falls.

Whether you live in a Chestnut Hill estate, a Waban colonial, or a Newtonville two-family, we understand the cooling challenges older architecture presents. With one of New England’s largest HVAC fleets, a GEM truck is always nearby. Need AC repair services in Newton? Give GEM a call today!

Years in Business

Skilled employees

Emergency Service

Trucks on the Road

GEM technician working on indoor HVAC system with homeowner

(833) 222-2953

It’s Easy to Schedule Your AC Repair With GEM!

We respect your schedule as much as you do.

Our process is built around efficiency and clear communication.

Your time matters. GEM technicians arrive within the scheduled window, ready to diagnose and repair with fully stocked trucks.

No guessing games. You receive a detailed quote upfront, and that’s the price you pay. Period.

GEM’s NATE-certified technicians have the training and experience to identify problems accurately and repair them correctly the first time.

We test every repair thoroughly and walk you through what we did. Questions later? We’re a phone call away.

We Repair All Types of AC Issues in Newton

Older homes and modern systems both present unique challenges. We handle them all.

GEM’s air conditioning repair team solves the full range of problems Newton homeowners encounter.

Many Newton homes have ducts designed for older heating systems that don’t handle modern AC demands. Our air conditioning repair technicians in Newton identify airflow imbalances and recommend solutions to improve comfort throughout your home.

Historic homes often have electrical systems that struggle to support today’s cooling loads. GEM’s air conditioning repair specialists in Newton work with your existing infrastructure and coordinate with electricians when upgrades are needed.

Older systems are prone to developing leaks at joints and coils. Our Newton team locates leaks accurately, repairs them properly, and recharges your system to restore full cooling capacity.

Upgrading to a smart thermostat in an older home can create unexpected problems. GEM’s air conditioning repair technicians in Newton troubleshoot compatibility issues and ensure your controls work correctly with your equipment.

Tight lots and landscaping constraints in Newton’s villages sometimes lead to outdoor units with restricted airflow. Our air conditioning repair team in Newton identifies placement issues affecting performance and recommends practical solutions.

Multi-zone systems are common in larger Newton homes, but damper failures and control problems can leave some rooms too hot or too cold. GEM provides expert air conditioning repair in Newton to restore proper zone control.

GEM service vehicles parked outside customer home

(833) 222-2953

GEM Technician Explaining Plans to Customer

(833) 222-2953

Why Work With GEM for AC Repair Services in Newton?

You’ve dealt with contractors who overpromise and underdeliver. GEM is different.

We’ve built our reputation on actually doing what we say since 1949.

500 service vehicles. 700+ trained employees. GEM has the capacity to respond quickly and the expertise to solve complex problems. 

Your schedule is packed. GEM offers same-day air conditioning repair throughout Newton so a breakdown doesn’t derail your entire week.

Newton families have trusted GEM for generations because we consistently deliver quality work without excuses or surprises.

The quote we provide is the price you pay. No mysterious add-ons. No pressure to approve unnecessary work.

HVAC, plumbing, electrical. One company, one relationship, one number to call when something goes wrong.


What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 9643 reviews
gilbert serra
10 hours ago
Very pleasant and very honest, and they cleaned up after their work and would definitely use them again.
Bob Strouse
11 hours ago
Great service, very clean and professional. Very happy with Gem.
Karen Gray
12 hours ago
Working with Nick to get all my bathroom faucets replaced was a pleasure. Karen Gray
Alyssa Zelman
12 hours ago
Great communication, went the extra mile, professional and friendly. Came out same-day, on-time. Def recommend!
Allan Barbash
14 hours ago
Great service he was very thorough.
Darlene ONeill
14 hours ago
Xavier was confident, efficient, knowledgeable, prompt and treated his trainee with respect.
Dale Abbott
16 hours ago
Great job. They know their “stuff”!
Jim Walsh
19 hours ago
Super fast response time (called at 4:00 on Monday and Mike & Chris were at the house at 11:15 on Tuesday). Mike and Chris were excellent, diagnosed the source of the odor (bad wax ring) and completed the job by 12:15.
Everything from the initial phone call to the quick response from our techs and the repair of our system was an A+! Would recommend to everyone.
GEM was one of only services that got back to me and scheduled me on the same day! Colin was quick, professional, and someone I felt safe having in my home. You get what you pay for!
Corey was outstanding , very helpful, informative and friendly !
Noemi Jordan
1 day ago
Khorey J. and his colleague did an excellent job inspecting our heating and cooling mini-split system. They took the time to explain the issues in detail and gave us peace of mind and at ease by ensuring that everything was working properly. They also explained and demonstrated when the condenser fan should turn on at various temperatures and settings. Both men were knowledgeable, professional, polite, and respectful. We have been customers of Gem Heating and Plumbing for many years, and, as always, they were there when we needed their services. Thank you, Gem Plumbing!
John O'Leary
1 day ago
Efficient and spot on always
Michael Hoff
1 day ago
John did a great job servicing our central heat pump and boiler. He was thorough and a great communicator. Thanks!
Joe Burgess
2 days ago
Great people Very professional Explanation of everything Excellent job
Patricia Criner
2 days ago
Very personable guys Joe and Landon did a thorough inspection and make sure I completely understood all options for the future
Cindy Mossman
2 days ago
Electrical replacements
Peter Rintels
2 days ago
Have used GEM several times. After some rough experiences with some other HVAC companies, I can say GEM has been consistently outstanding. Highly recommended.
We had an emergency service performed on Saturday, the technician Chris was professional and talked me through everything he was doing. I’d rate his overall work on a scale of 1-10 as over 10 because he was that awesome. What gets me is the pricing of the service. As I mentioned it was an emergency, and as the customer I want an itemized breakdown of parts and labor. I just called GEM and they mentioned they do not provide that. I will continue to call until I get the satisfaction I want on full disclosure of MY billing statement the was paid for in FULL by MYSELF. I know GEM reads these reviews and I want my fully itemized bill for services rendered.
Very satisfied with the service
Bill Cater
2 days ago
The GEM team, Richard (Rickey) and Gabriel along with the electrician were extremely professional. They cleaned up the entire work site with great care to ensure no dirt was left behind. Xavier was outstanding during the service call. happy and highly recommend.
Alyssa Nguyen
2 days ago
Josue & Mike were the two technicians that came and did the work for our home. They were absolutely amazing and did an amazing job! Took their time to make sure everything was done right.
We were not getting heat from our boiler. It was old and not working properly. Richard walked us through a new boiler purchased. Thanks.
Stephen Pratt
3 days ago
Kevin did a great job and explained everything he did to my boiler
Carol Ferrera
3 days ago
Great job! The technicians are kind, courteous, professional and knowledgeable. Thank you!!

What to Expect When You Work With GEM

Past contractor experiences may have left you skeptical. We understand.

GEM earns your trust through consistent, professional service.

Our NATE-certified technicians arrive on time, work efficiently, and leave your home as clean as they found it. They’re trained to respect both your property and your time.

We explain problems in plain language and present options clearly. No scare tactics. No unnecessary upselling. Just honest information so you can decide what’s right for your home.

Your quote covers the complete repair. If we discover something unexpected, we discuss it with you before proceeding. No surprises when you get the bill.

As a Carrier Factory Authorized Dealer and Mass Save® partner, GEM maintains the highest standards for training, parts, and workmanship. We guarantee your satisfaction.

GEM Plumbing Heating Cooling & Electrical branded technician portrait

(833) 222-2953

customer and technician interaction

Prevent Future AC Problems With GEM’s Home Comfort Club!

The best repair is the one you never need.

GEM’s Home Comfort Club protects Newton homeowners with annual tune-ups that catch problems before they strand you in the heat. Our technicians inspect every component, clean coils, verify refrigerant, tighten connections, and document system condition.

For older Newton homes where equipment works hard to cool complex layouts, preventive maintenance pays dividends. Members get priority scheduling and repair discounts. Contact us to enroll or learn more!


Other HVAC Services You May Need


Schedule Air Conditioning Repair in Newton, MA With GEM

When your air conditioner is not keeping pace with summer temperatures, GEM provides reliable service focused on careful diagnosis and targeted repairs.

Our technicians take the time to understand system issues and restore proper operation so your home stays consistently comfortable. From minor performance concerns to full air conditioning repair in Newton, MA, every service visit is completed by experienced professionals who emphasize accuracy, efficiency, and long term reliability.

GEM technician in front of service truck


FAQ

Can you work around my schedule for AC repairs in Newton?

Yes. GEM offers flexible scheduling including same-day appointments when available. We know Newton residents have demanding schedules, so we provide specific arrival windows and keep you informed if anything changes.

Do you have experience with AC systems in Newton’s older homes?

Absolutely. Newton’s 13 villages feature homes spanning three centuries of architecture, each with unique HVAC challenges. Our technicians regularly work with systems installed in Victorian, Colonial, Tudor, and mid-century homes, adapting solutions to fit existing construction.

What Mass Save® programs are available to Newton homeowners?

As a Mass Save® partner, GEM helps Newton residents access rebates for high-efficiency equipment, no-cost home energy assessments, and insulation incentives. Older homes often qualify for substantial upgrades. We’ll guide you through available programs.

Why do some rooms in my Newton home cool poorly?

Uneven cooling is common in multi-story Newton homes with original ductwork, complex additions, or zoning systems. Causes range from undersized ducts to damper malfunctions to equipment capacity issues. Our technicians diagnose the specific problem and recommend targeted solutions.

How frequently should Newton homeowners maintain their AC systems?

Annual maintenance is the minimum recommendation. For older systems or homes where equipment runs extensively due to layout challenges, twice-yearly service may provide better protection against breakdowns and efficiency losses.

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