4.6
Based on 3435 reviews
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Carrier Residential Factory Authorized Dealer
North American Technician Excellence - NATE - Certifying the Finest in HVACR
Mass Save | Heat Pump Installer

Local HVAC, Plumbing, and Electrical Services for Boston Homeowners

Boston is known for its historic homes, diverse architecture, and ever-changing New England weather.

Living in the area, it’s not always easy to keep your home safe and comfortable. Having a trusted HVAC, plumbing, and electrical company on your side is crucial to maintaining your home’s comfort and efficiency throughout the year.

GEM Plumbing & Heating Services, LLC provides a complete range of home services to help you tackle any problem with confidence. Our licensed technicians combine local expertise with a commitment to quality, ensuring your heating, cooling, water, and electrical systems are running safely and efficiently. Call GEM today for HVAC, plumbing, and electrical services in Boston!

Years in Business

Skilled employees

Emergency Service

Trucks on the Road


(833) 222-2953

We’ll Make Sure Your Needs Are Always Covered

When a leak develops, your furnace quits, or the lights start flickering, you need help fast.

Our GEM family gets there quickly, gives you upfront pricing before we start, and communicates clearly through the whole job. You get expert service from people who truly care about your comfort and safety, backed by decades of experience.

We stand behind our work and make sure your home is right before we leave.


Why Boston Neighbors Choose GEM

Whether it’s your heating, cooling, plumbing, or electrical system, you can count on one trusted team to handle it all. GEM delivers complete home comfort solutions from a single source, making maintenance and repairs seamless and stress-free.

When something goes wrong, you shouldn’t have to wait. Our technicians are ready day or night to restore your comfort quickly with prompt, dependable service.

We’re part of the community we serve, and we take pride in helping our neighbors. From Boston to surrounding Massachusetts towns, our local team is always close by and ready to help.

Every GEM technician is highly trained, fully licensed, and NATE-certified. You’ll receive expert care from professionals who bring deep experience and attention to detail to every job.

Since 1949, families across Massachusetts have turned to GEM for dependable home comfort solutions. Our long-standing reputation is built on consistent quality, honesty, and customer satisfaction.

Enjoy peace of mind with regular maintenance, exclusive discounts, and priority scheduling. Membership keeps your systems running smoothly while helping you save on services throughout the year.

Comfort should never be out of reach. Our flexible financing plans make it easy to invest in upgrades or repairs without the financial strain.

We’re proud to hold some of the most respected credentials in the field, including Carrier Factory Authorized Dealer, National Grid Value Plus Installer, and Mass Save® Heat Pump Installer certifications.


It’s Easy to Schedule the Service You Need

It should never feel complicated to schedule your home services in Boston.

GEM offers straightforward and stress-free scheduling to make sure you’re always able to get the solutions your home needs.

Choose the scheduling option that fits your day best. Book online or by phone at your convenience, and we’ll confirm your appointment quickly so you can get back to your routine.

When our team arrives, you’ll get straightforward communication and honest advice. We’ll assess the problem, walk you through the solution, and make sure you understand every step before any work begins.

From start to finish, we take care of everything. Our technicians work safely, efficiently, and leave your home neat and tidy once the job is complete.

(833) 222-2953

What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 3435 reviews
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Richard Riquier profile pictureRichard Riquier
13:12 23 Jul 24
Leak in kitchen. Technician was quick and professional. I’ve used gem in the past and have always had a good experience.
Brian Bessette profile pictureBrian Bessette
16:08 16 Jul 24
Nate came out first thing in the morning to help with my clogged sewer main. He was very professional and kind. He explained everything with no difficulty and offered multiple cost-tiered options. Mainly whether we would utilize a camera in the process of snaking the main. I appreciated being offered the option. We went with the camera process. So we could fully diagnose the issue, and determine if this would be a recurring problem.
We found roots growing in an old, 2-foot, cast-iron section of my main drainage pipe.
He used a blade attachment and cleared the obstruction to the best of his ability. Then left me with a quote to have the 2-foot section of cast iron replaced with PVC—which is only a small section that penetrated the foundation of my home.
I was very happy with the service, and most importantly the transparent approach which allowed me to make informed decisions.
Nate’s customer service skills were out of this world. I advise GEM Plumbing to invest in this young man.
Matthew Bodziony profile pictureMatthew Bodziony
16:02 16 Jul 24
Incredible company.
I had two whole house central AC units replaced (19 yrs old) and their team and other parts of the company (Plumbling, electrical, etc.) worked together to do an unbelieable installation in very hot conditions. My hats off to your company and we are so impressed that I contracted GEM to install a whole house 25kw generator.
The team was:
Alec Reyes
Marcus Mendoza
Roger Ribeiro
Richard Kadison profile pictureRichard Kadison
20:05 11 Jul 24
I was able to schedule an appointment for the next day. The technician was great. Chris went over everything that needed to be done and explained it clearly. Very professional. He was also able to offer a discount and waived the fee for the service call. When I reviewed the bill that night, there was an error and the fee hadn’t been waived. When I called Gem the next day, they saw the error and immediately corrected it. Said the refund would be put on my credit card. Very happy with the service.
DebraJean Fournier profile pictureDebraJean Fournier
14:18 22 Jun 24
I am very happy with my well water pump service. David Chapman and his associate were professional, friendly and respectful. David showed me how to change my filter for which I am truly grateful.
It was super easy booking online The next day the dispatcher, (unfortunately I don’t know her name) called to offer an earlier appointment. She was very polite and kind.
My whole transaction was smooth and pleasant from start to finish!

customer and technician interaction

Peace of Mind, Worry-Free

Maintaining your home can be stressful. Let us help.

Preserve your home’s value, extend your equipment’s life span, and ease your worries with our membership plans.

Well-maintained systems run better, last longer, and save you money on energy bills. Regular care prevents breakdowns, extends equipment life, and keeps your home comfortable year-round. When it’s time to sell, buyers notice homes with documented maintenance history.

We’ve worked in triple-deckers across Dorchester with original cast iron radiators that need careful balancing.

We’ve upgraded electrical in Back Bay brownstones still running on knob-and-tube wiring. We’ve replaced boilers in South End row houses where the mechanical room is barely big enough to stand in, and we’ve fixed chronic basement flooding in Jamaica Plain homes built long before modern drainage codes.

When our technicians show up, they’re not guessing about your home. They know what to expect in your neighborhood, what problems are common in homes your age, and how to fix it right the first time.

With us, you can spend less money to take better care of your home.

Membership plans pay for themselves. You get discounted rates on service, priority scheduling when problems happen, and regular maintenance that prevents expensive emergency repairs. Efficient systems cost less to run, and catching issues early saves you from major expenses down the road.

Keep all parts of your home operating at peak efficiency with regular maintenance tune-ups.

Your HVAC, plumbing, and electrical systems work together to keep your home running. Regular tune-ups ensure everything operates efficiently, safely, and reliably. We inspect, clean, and adjust systems before problems start, so you avoid breakdowns when you need your systems most.


GEM technician servicing a Carrier outdoor unit

Heating and Cooling Services Across Boston

Your home’s comfort depends on reliable heating and cooling all year long.

GEM provides comprehensive HVAC services, including installation, repair, and maintenance, to keep your system running efficiently through every New England season.

(833) 222-2953

Heating & Cooling Icon

Furnaces

Boston winters demand heating systems that perform when temperatures plunge.

The most popular type of heating system around Boston and beyond, furnaces excel at providing even, consistent warmth across the home.

  • Furnace Installation: Our team will guide you through selecting the ideal furnace for your home’s unique needs. We manage the installation with precision and care, ensuring optimal performance and dependable comfort from the start.
  • Furnace Replacement: When your current unit can’t keep up, we’ll upgrade you to a high-efficiency furnace built for long-term reliability. Our replacement service is quick, professional, and focused on improving your home’s comfort and energy savings.
  • Furnace Repair: If your furnace is acting up, we’ll find the issue fast and fix it right. From strange noises to inconsistent heat, our technicians deliver prompt, expert repairs to get your system back on track.
  • Furnace Maintenance: Keep your furnace in peak condition with routine care from our professionals. We provide comprehensive tune-ups that improve efficiency, enhance safety, and help you avoid unexpected breakdowns during the coldest months.
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Central Air Conditioning

Central air conditioning systems help your home stay cool and comfy during the hottest summer days.

At GEM, we believe the safety of your home should never be in question. We offer fast and reliable services for air conditioners to keep your home cool, efficient, and worry-free all summer long. Our team handles everything from new system installations to repairs and maintenance, ensuring your AC runs smoothly when you need it most.

  • AC Installation: A quality installation is key to lasting comfort and efficiency. Our team ensures your system is perfectly sized and expertly installed for consistent, quiet cooling all summer long.
  • AC Replacement: When your old unit can’t keep up, we’ll upgrade you to a high-efficiency model that improves comfort and cuts energy costs. Enjoy dependable cooling and cleaner air all season.
  • AC Repair: If your AC isn’t performing properly, we’ll find the cause and fix it fast. Our technicians provide quick, reliable repairs to restore comfort and prevent future issues.
  • AC Maintenance: Regular tune-ups keep your AC running smoothly and efficiently. We inspect, clean, and adjust your system to save energy and help you avoid mid-summer breakdowns.
Heat Pump Icon

Heat Pumps

Being a single system used for year-round comfort, heat pumps experience significant usage throughout the year.

GEM makes sure yours is always working at its best with comprehensive solutions that keep your home comfortable and energy-efficient in every season.

  • Heat Pump Installation: We’ll install a heat pump tailored to your home’s comfort needs and energy goals. Our experts handle every detail to ensure efficient, reliable performance from day one.
  • Heat Pump Replacement: When it’s time for an upgrade, we’ll swap your old system for a high-efficiency model that saves energy and boosts comfort. Our team completes replacements quickly and with minimal disruption.
  • Heat Pump Repair: If your heat pump isn’t performing as it should, we’ll pinpoint the problem and fix it fast. Count on us for dependable repairs and same-day service when you need it most.
  • Heat Pump Maintenance: Regular maintenance keeps your heat pump efficient and dependable. We’ll fine-tune your system to prevent issues, improve performance, and help it last for years to come.
Ductless Icon

Ductless Mini-splits & VRFS

Ductless mini-splits offer a flexible, efficient solution for heating and cooling spaces without traditional ducts.

Not all areas of the home can access ductwork. Some older homes, in fact, were built without any ductwork at all. These systems provide zoned comfort, allowing you to control temperatures in individual rooms for better efficiency and personalized comfort.

  • Ductless Mini-Split Installation: Ideal for homes without existing ducts, a ductless system provides precise comfort in any room. Our expert installation ensures optimal efficiency, quiet performance, and a clean, modern look.
  • Ductless Mini-Split Replacement: When your current unit isn’t keeping up, we’ll replace it with a high-efficiency model that enhances comfort and control. New systems offer a better performance, improved air quality, and lower energy use.
  • Ductless Mini-Split Repair: If your mini-split isn’t heating or cooling evenly, we’ll diagnose the issue and fix it fast. Quick, reliable repairs restore comfort and help you avoid more costly damage down the road.
  • Ductless Mini-Split Maintenance: Regular service keeps your system efficient and dependable. We clean and inspect each unit to maintain airflow, extend lifespan, and ensure consistent comfort year-round.
Boiler Icon

Boilers & Indirect Water Heaters

At GEM, we specialize in comprehensive boiler services in Boston, including installation, repair, and maintenance, to keep your system running at peak performance.

Boilers don’t rely on a system of ductwork and vents like traditional HVAC systems; instead, they heat water and distribute it across the home in a liquid or steam form to provide steady, radiant warmth. They provide a reliable and energy-efficient way to heat your home, offering consistent comfort even in the coldest Massachusetts weather.

  • Boiler Installation: Our team will help you choose the right boiler for your home, prioritizing efficiency and lasting comfort. We handle the installation from start to finish for reliable, even heat.
  • Boiler Repair: If your boiler isn’t working properly, we’ll find the cause and fix it fast. From leaks to heat loss, our experts restore your system’s performance and safety.
  • Boiler Maintenance: Regular maintenance keeps your boiler efficient and dependable. We inspect, clean, and adjust your system to prevent issues and ensure steady warmth all winter.
A piggy bank represents Mass Save rebate savings

Oil-to-Gas Conversions

Switching from oil to gas is a smart step toward greater efficiency, reliability, and environmental responsibility.

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Radiant Heating

Radiant heating provides consistent, even warmth that rises naturally from the floor, creating a quiet and comfortable environment throughout your home.

Unlike systems that rely on blowing air, radiant heat eliminates drafts and uneven temperatures, making it ideal for New England’s cold winters.

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Indoor Air Quality Solutions

It’s not just the temperature of your air that you should pay attention to; it’s also its quality.

Indoor air is typically much more polluted than outdoor air, and to keep your home as safe and healthy as possible, you’ll need to implement the right equipment and solutions. GEM provides reliable indoor air quality solutions that help your home breathe cleaner, fresher, and healthier air year-round.

Smart thermostat Icon

Thermostats & Smart Home Devices

For your home to stay at the right temperature, you need your HVAC systems to properly communicate with your thermostat, and today’s smart technology makes that easier than ever.

Modern thermostats and smart home devices give you precise control over your comfort, helping you save energy while keeping your home just the way you like it. GEM offers thermostat and smart home device services to keep your home running smoothly.

Plumber repairing kitchen faucet

Complete Plumbing Services in Boston

Whether it’s your drains, water heater, or any other plumbing system across your home, all your plumbing equipment needs to be working properly in order to keep your household running smoothly.

Even a small leak or clog can quickly turn into a major inconvenience if left unaddressed. That’s why homeowners throughout Boston and across Massachusetts rely on GEM for prompt, professional plumbing services.

The comfort and safety of your home depend on plumbing systems that are working their best, and GEM is here to make sure that’s always the case.

(833) 222-2953

Water Heaters

Water Heater Repair & Replacement

From cleaning to bathing and everything in between, you depend on hot water for a variety of daily activities and household chores.

GEM offers services for both traditional and tankless water heaters in Boston, ensuring you’ll always have access to the warm water you need.

  • Traditional Water Heater Installation: Enjoy reliable hot water from day one with professional installation that ensures your system is set up safely and correctly.
  • Traditional Water Heater Replacement: When your old water heater can’t keep up, we’ll replace it with a modern, energy-efficient model built for dependable performance.
  • Traditional Water Heater Repair: If you’re running out of hot water or notice leaks or strange noises, our technicians provide fast repairs to restore comfort.
  • Traditional Water Heater Maintenance: Keep your system running efficiently with routine maintenance that helps prevent breakdowns and extends its lifespan.
  • Tankless Water Heater Installation: Upgrade your home with expert tankless installation for endless hot water, lower energy costs, and space-saving convenience.
  • Tankless Water Heater Replacement: When your system is due for an upgrade, we’ll handle the replacement process smoothly and ensure everything is working perfectly.
  • Tankless Water Heater Repair: From inconsistent water temperature to error codes, we troubleshoot and repair all makes and models to get your system back on track.
  • Tankless Water Heater Maintenance: Regular maintenance keeps your tankless system efficient, clean, and ready to deliver hot water on demand year after year.
Drain Cleaning Icon

Drain Cleaning

Whether it’s in your kitchen or bathroom, your drains can become clogged with hair, food scraps, grease, soap scum, and more over time.

The longer these problems go unresolved, the more serious the clog will become. GEM provides thorough cleaning services that remove buildup, prevent backups, and protect your pipes from damage.

  • Kitchen Drains: Grease, food waste, and soap build up inside pipes, gradually reducing flow. Professional cleaning removes deposits before complete blockages form.
  • Bathroom Drains: Hair, soap scum, and personal care products combine into tough clogs that standard methods can’t clear.
  • Basement and Utility Drains: Floor drains collect debris and sediment that cause backup during storms if not cleaned regularly.
Water Treatment Icon

Water Treatment

Maintaining high-quality water across the home will ensure your family is using and consuming safe, comfortable water.

GEM makes sure yours is always working at its best with comprehensive solutions that keep your home comfortable and energy-efficient in every season.

  • Heat Pump Installation: We’ll install a heat pump tailored to your home’s comfort needs and energy goals. Our experts handle every detail to ensure efficient, reliable performance from day one.
  • Heat Pump Replacement: When it’s time for an upgrade, we’ll swap your old system for a high-efficiency model that saves energy and boosts comfort. Our team completes replacements quickly and with minimal disruption.
  • Heat Pump Repair: If your heat pump isn’t performing as it should, we’ll pinpoint the problem and fix it fast. Count on us for dependable repairs and same-day service when you need it most.
  • Heat Pump Maintenance: Regular maintenance keeps your heat pump efficient and dependable. We’ll fine-tune your system to prevent issues, improve performance, and help it last for years to come.
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Well System & Well Pump Repair

When your well pump malfunctions, household water supply stops completely. GEM provides professional well pump services including installation, repair, and replacement to maintain dependable water flow for Boston area properties on private wells.

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Kitchen & Bath Remodels

Outdated plumbing fixtures affect both the function and value of your Boston home.

Corroded faucets, sluggish drains, and inconsistent pressure indicate systems ready for upgrades. GEM’s plumbers install modern fixtures that improve daily convenience while complementing your home’s style.

  • Kitchen Faucets
  • Bathroom Faucets & Toilets
  • Garbage Disposal
  • Hot Water Dispenser
  • Drinking Water Filter
  • Appliance Hook Up
  • Cooking Upgrades
  • Spa Bathroom
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Plumbing Leaks

Ceiling stains, musty odors, and dripping sounds often signal hidden leaks causing ongoing damage.

In older Boston properties, worn connections and aging pipe materials frequently develop small leaks that grow into expensive problems. Our technicians use specialized detection equipment to locate leaks precisely, complete permanent repairs, and prevent water damage from spreading through walls, floors, and foundations.

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Hydro Jetting

When standard drain snaking can’t clear stubborn blockages, hydro jetting scours the entire pipe interior with high-pressure water.

This service safely removes grease accumulation, tree root intrusion, and years of buildup from Boston drain lines. Hydro jetting restores full flow capacity and reduces future clog frequency throughout your plumbing system.

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Sump Pumps

Homes across Boston with basements depend on quality sump pumps to prevent flooding and moisture-related damage.

They’re installed at the lowest point of the basement and activate when water within the pit reaches a certain level. A reliable sump pump helps protect your home’s foundation, prevent mold growth, and keep your basement dry year-round.

  • Sump Pump Installation: Our team installs dependable sump pump systems designed to fit your home’s layout and water management needs. We ensure every installation is performed correctly for lasting protection and peace of mind.
  • Sump Pump Replacement: When your current pump can’t keep up or has reached the end of its life, we’ll replace it with a durable, high-performance model. Our replacements are efficient, reliable, and built to handle New England’s toughest weather.
  • Sump Pump Repair: If your sump pump isn’t activating, running too long, or making unusual noises, our technicians can quickly diagnose and fix the issue. We restore proper operation fast to help prevent water damage.
  • Sump Pump Maintenance: Regular maintenance helps ensure your pump activates when it’s needed most. Our team inspects, tests, and cleans the system to keep it dependable through every storm and season.
Electrician installing a pendant light in a kitchen.

Choose GEM as Your Boston Electrician

Maybe your breaker keeps tripping. Or maybe you notice your lights flicker every time you turn them on.

No matter what electrical issues you’re noticing, you shouldn’t have to stress over who to call. GEM offers comprehensive electrical services in Boston and throughout Massachusetts to keep your home safe, efficient, and fully powered.

Our licensed electricians handle everything from minor fixes and fixture upgrades to complete system installations and inspections.

(833) 222-2953

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Generators

Power outages in Boston can have disastrous consequences for any home.

You have food in the refrigerator that can spoil, essential medical devices that need constant power, and daily routines that depend on electricity. A reliable generator provides peace of mind by keeping your home running smoothly when the grid goes down. GEM offers professional generator services to ensure you’re always prepared.

  • Generator Installation: A whole-home generator offers peace of mind by keeping your lights, appliances, and essential systems running when the power goes out. Our team installs dependable units built for seamless operation, ensuring your home stays safe and comfortable through any outage.
  • Generator Replacement: When your generator starts struggling or no longer meets your needs, upgrading to a new model can make all the difference. We’ll remove your old system and set up a modern, efficient replacement that delivers quiet, reliable power whenever you need it.
  • Generator Repair: When your generator struggles to start or operate smoothly, quick action is essential. Our skilled team pinpoints the issue, repairs it efficiently, and tests your system thoroughly to ensure it’s ready when you need it most.
  • Generator Maintenance: Preventive care keeps your generator dependable through every season. With regular inspections, fluid checks, and performance testing, GEM ensures your backup power system stays in top condition and ready for any emergency.
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Lighting

Indoor and outdoor lighting are about more than just convenience or safety; they can also help you set the right mood for the area.

Whether it’s an outdoor space that needs extra light or an indoor room that could use a warm, inviting glow, the right lighting can completely transform your home. GEM provides expert lighting solutions designed to enhance comfort, security, and style.

  • Indoor Lighting: Thoughtful indoor lighting can completely change how your home feels and functions. Our team designs and installs lighting that highlights your space, complements your décor, and improves everyday comfort. We can help with LED light upgrades, smart lighting, and under-cabinet lighting.
  • Outdoor Lighting: Well-planned outdoor lighting enhances your home’s curb appeal while keeping your property safe after dark. GEM installs durable, weather-resistant lighting that brightens walkways, showcases landscaping, and increases visibility around your home.
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Electrical Panel Upgrades

Your electrical panel must safely handle your Boston home’s power demands as you add appliances, devices, and technology.

GEM’s electricians evaluate your current capacity, explain upgrade options, and install panels that deliver reliable power with room for future needs.

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Commercial Electrical Services

Boston businesses depend on consistent electrical service to operate efficiently and safely.

Our commercial electricians serve retail locations, office buildings, and light-industrial facilities throughout the city. We handle lighting upgrades, panel work, safety inspections, and emergency repairs that keep local businesses running.

Icon representing electrical services

Surge Protectors

Storm activity, grid fluctuations, and aging infrastructure expose Boston homes to damaging power surges.

Whole-home surge protection installed at your electrical panel guards every circuit and connected device against voltage spikes that destroy electronics and appliances.

Rewiring service icon representing professional plumbing repairs

Rewiring & Wiring Installation

Older Boston properties often contain wiring that cannot safely meet modern electrical loads.

Flickering lights, frequently tripped breakers, and outlets that feel warm indicate systems needing professional attention. GEM replaces outdated wiring to current codes, delivering safe, reliable power throughout your home.

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EV Chargers

Home charging makes electric vehicle ownership more practical and convenient for Boston drivers.

GEM’s certified electricians install Level 2 chargers in garages and driveways, providing faster charging speeds and professional wiring that meets safety standards.

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Carbon Monoxide & Smoke Detector Installation

Properly placed and maintained detectors provide critical early warning against invisible dangers.

Our electricians install smoke and CO detectors in optimal locations throughout your Boston home, test each unit, and ensure battery backup systems function correctly.

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Smart Home Installation

Connected devices and smart home systems add convenience, efficiency, and control to modern Boston homes.

GEM’s electricians install and integrate smart thermostats, lighting controls, security components, and energy monitoring systems that work together seamlessly.

Choose GEM for Heating, AC, Plumbing, and Electrical Services in Boston

Keep your home safe and comfortable all year long with help from GEM!

From the first phone call to the finishing touches, our team is here to keep your home’s systems working right.

Give us a call or contact us online today for Boston HVAC, plumbing, and electrical services.

GEM technician in front of service truck


Frequently Asked Questions

What’s the best heating system for my home?

The right heating system depends on your home’s size, layout, and energy efficiency goals. A professional assessment can help you choose between options like furnaces, boilers, or heat pumps to ensure year-round comfort and cost savings.

Should I enroll in a maintenance plan?

Regular maintenance helps prevent costly breakdowns and extends the life of your HVAC, plumbing, and electrical systems. GEM’s Home Comfort Club offers priority scheduling, discounts, and routine tune-ups to keep everything running smoothly.

How often should I have my drains cleaned?

For most homes, a professional drain cleaning once a year is ideal to prevent buildup and clogs. Homes with heavy use or older plumbing may benefit from more frequent cleanings to maintain smooth water flow.

Do you offer emergency services?

Yes, GEM provides emergency HVAC, plumbing, and electrical services for urgent issues. Whether it’s a burst pipe or a power outage, our technicians are ready to respond quickly and restore safety and comfort.

How can I schedule home services?

You can easily schedule an appointment online or by phone at a time that works best for you. Our team will confirm your booking promptly and ensure the right technician is ready to meet your home’s needs.