HVAC Services in Massachusetts & Rhode Island

GEM services all major boiler brands with technicians who understand these complex systems inside and out. We handle everything from routine maintenance that prevents breakdowns to emergency repairs and complete system replacements.

These systems involve circulation pumps, expansion tanks, zone valves, and multiple safety controls. When problems develop, you need technicians who can diagnose the entire system, not just swap parts. Our experience with New England boiler systems means we fix problems right the first time.

Services:

• Boiler Repair: Strange noises, inadequate heat, pilot light problems, water leaks, or pressure issues get diagnosed accurately and repaired completely. We identify root causes and fix them, not just symptoms.
• Boiler Maintenance: Annual inspections cover air vents, water levels, pilot lights, circulation pumps, expansion tanks, zone valves, and combustion efficiency. This preventive work keeps your boiler safe and reliable through every heating season.
• Boiler Installation: Complete installations include proper sizing, venting design, zone control setup, and system balancing. We work with all major brands and ensure your new boiler delivers the comfort and efficiency you expect.
• Boiler Replacement: When repairs become frequent or energy costs keep climbing, we show you the numbers on high-efficiency replacements, available rebates, and projected savings so you can make the right decision for your home.

GEM helps homeowners get reliable, efficient heat from their furnaces through expert installation, thorough maintenance, and fast, accurate repairs. Whether you’re upgrading an old system or keeping your current furnace running strong, our technicians have the training and parts to handle it.

Most furnace problems can be fixed the same day when you call GEM. We stock common parts and arrive with the diagnostic equipment to pinpoint failures quickly, so your heat gets restored without waiting for second appointments or parts orders.

Furnace Types We Service:

• Gas furnaces (natural gas or propane)
• Oil furnaces
• Electric furnaces

Services:

• Furnace Repair: No heat, strange sounds, short cycling, or high energy bills all point to specific furnace problems. We diagnose accurately and fix issues ranging from simple filter changes to complex control board failures.
  
• Furnace Maintenance: Pre-season tune-ups include cleaning burners, inspecting heat exchangers, testing ignition systems, checking blower motors, replacing filters, and measuring system efficiency. This prevents most mid-winter breakdowns.
  
• Furnace Installation: New installations start with proper sizing calculations for your home’s heating load. We install equipment to manufacturer specs, connect to existing ductwork, wire controls correctly, and test everything before we leave.
  
• Furnace Replacement: Furnaces over 15 years old lose efficiency and face increasing repair costs. We compare repair versus replacement economics, show you efficiency improvements in newer models, and explain available rebates and financing.

GEM is a Mass Save approved installer with deep experience in cold-climate heat pump technology. We help homeowners access maximum rebates while ensuring systems perform efficiently through New England’s temperature extremes.

Modern heat pumps extract heat from outdoor air even in subfreezing temperatures, delivering comfortable warmth in winter and efficient cooling in summer. They cost less to operate than traditional systems and qualify for substantial rebates that reduce upfront investment significantly.

Heat Pump Types We Service:

• Air-source heat pumps (most common)
• Water-source heat pumps (for waterfront properties)
• Geothermal heat pumps (ground-source systems)

Services:

• Heat Pump Repair: Reversing valves, defrost controls, variable-speed compressors, and backup heat systems all require specialized diagnostic equipment and training. Our technicians carry both and can fix most heat pump problems in one visit.
  
• Heat Pump Maintenance: Twice-yearly service keeps heat pumps efficient in both modes. We check refrigerant levels, test reversing valves, clean coils, inspect electrical connections, verify defrost cycles, and ensure peak performance year-round.
  
• Heat Pump Installation: Complete installations include equipment selection, sizing, placement, refrigerant line installation, electrical connections, and Mass Save rebate processing. We handle every detail so your heat pump delivers the comfort and savings you expect.
  
• Heat Pump Replacement: Upgrading to current heat pump technology brings better efficiency, quieter operation, and improved cold-weather performance. We explain technology advances, calculate savings, and maximize your rebates.
  

GEM handles complete conversions including old equipment removal, new system installation, gas line connections, and oil tank disposal. We coordinate with utility companies and help you access available conversion incentives and rebates.

Natural gas costs less per BTU than heating oil in most years, requires no delivery scheduling, and burns cleaner. If gas service is available at your street, conversion typically pays for itself through lower heating bills within a few years.

GEM keeps your AC running reliably through New England’s hot, humid summers with maintenance that prevents breakdowns, repairs that restore comfort quickly, and installations that deliver years of efficient cooling.

Your central AC shares ductwork with your heating system, making it a natural fit for homes with forced-air furnaces. Regular maintenance prevents most failures, and when problems do occur, our technicians diagnose and fix them fast.

• AC Repair: Low cooling output, frozen coils, refrigerant leaks, compressor failures, and electrical problems all get diagnosed with specialized equipment. We fix problems correctly so they don’t come back.
• AC Maintenance: Pre-summer tune-ups include cleaning coils, checking refrigerant charge, testing capacitors, inspecting electrical connections, clearing condensate drains, and measuring system performance. This keeps your AC ready when temperatures climb.
• AC Installation: New AC installations match equipment to your home’s cooling load, existing ductwork, and electrical service. We install outdoor condensers where they won’t be buried by snow runoff and connect indoor components correctly for quiet, efficient operation.
• AC Replacement: When your AC can’t keep up anymore or needs frequent expensive repairs, replacement makes financial sense. We show you efficiency improvements in newer systems, available rebates, and projected energy savings.

GEM installs and services heat pump systems for homeowners who want both heating and cooling from efficient, rebate-eligible equipment. As a Mass Save approved installer, we maximize your incentives while ensuring your system performs excellently in both modes.

Heat pumps eliminate the need for separate heating and cooling equipment. One outdoor unit and one indoor air handler provide complete climate control, often at lower operating costs than traditional systems.

Services:

• Heat Pump Repair: Cooling-mode problems require understanding how heat pumps differ from standard AC. Our technicians diagnose refrigerant issues, compressor problems, reversing valve failures, and control malfunctions accurately.
  
• Heat Pump Maintenance: Twice-yearly service addresses both heating and cooling performance. We test all components, clean coils, check refrigerant, verify controls, and ensure efficient operation in both directions.
  
• Heat Pump Installation: Complete installations include load calculations, equipment selection, placement, refrigerant piping, electrical connections, and control setup. We process Mass Save rebates and ensure you receive all available incentives.
  

GEM installs air purification systems that work with your existing equipment to clean air throughout your home. We help you choose technology appropriate for your concerns, whether that’s allergens, pet dander, odors, or biological contaminants.

Services:

• Air Purifier Repair: Electronic components, filters, and UV bulbs all require replacement or repair over time. We service existing systems and restore proper purification performance.
• Air Purifier Installation: Whole-home purifiers install in your ductwork or air handler to treat all air circulating through your home, providing cleaner air in every room continuously.

GEM installs whole-home humidifiers that add moisture during dry winter months and dehumidifiers that remove excess humidity in summer. Both integrate with your HVAC system to maintain ideal humidity automatically.

Services:

• Humidifier Repair: Water supply issues, mineral deposits, control failures, and mechanical problems all affect humidifier performance. We diagnose and fix problems that prevent proper moisture addition.
• Humidifier Installation: Whole-home humidifiers connect to your water supply and HVAC system to maintain comfortable humidity throughout winter, eliminating dry skin, static electricity, and respiratory discomfort.
• Dehumidifier Repair: Drainage problems, refrigerant leaks, control issues, and insufficient moisture removal all indicate dehumidifier problems. We restore proper performance quickly.
• Dehumidifier Installation: Whole-home dehumidifiers work with your HVAC system to remove excess moisture during humid months, preventing mold growth, musty odors, and uncomfortable dampness.

GEM services air handlers for both heating and cooling systems. We ensure proper airflow, quiet operation, efficient heat transfer, and reliable performance from these critical components.

Services:

• Air Handler Repair: Blower motor failures, control problems, coil leaks, and drainage issues all affect air handler performance. We diagnose component failures and restore proper operation.
• Air Handler Maintenance: Regular service includes cleaning coils, lubricating motors, checking electrical connections, inspecting drain pans, testing controls, and verifying proper airflow.
• Air Handler Installation: New air handlers get sized correctly for your HVAC equipment, mounted properly, connected to ductwork securely, and wired for safe, reliable operation.

GEM repairs leaking ductwork, installs new duct systems, and designs duct layouts for additions and renovations. We ensure proper sizing, adequate support, complete sealing, and sufficient insulation.

Services:

• Ductwork Repair: Leaks, disconnections, crushed sections, and poor insulation all waste energy and reduce comfort. We seal, reconnect, reshape, and insulate existing ductwork to restore performance.
• Ductwork Installation: New duct systems for additions, renovations, or HVAC replacements get designed for proper airflow, sized correctly, sealed completely, and insulated adequately.

GEM designs and installs zoned HVAC systems that eliminate hot and cold spots while reducing energy waste. You control temperatures in different areas independently, heating or cooling only spaces you’re using.

Zoning works particularly well in multi-story homes, houses with large square footage, homes with significant sun exposure differences, or families with varying temperature preferences. We design zone layouts that match how you actually use your home.

GEM installs and services packaged HVAC systems for homes where basement or attic equipment rooms aren’t available. These all-in-one units simplify installation and service while delivering reliable year-round comfort.

Packaged systems work well in manufactured homes, small houses without equipment closets, and situations where rooftop installation is preferred. We help you choose between gas/electric packages, heat pump packages, and dual-fuel configurations.