Furnace Services in Massachusetts and Rhode Island

You notice a gas smell near your furnace or throughout your home.

Your concern: A gas leak is dangerous and can lead to fire, explosion, or carbon monoxide poisoning. This requires immediate action.

What you can do: Turn off your gas supply immediately, open windows, leave your home, and do not use any electrical switches or create sparks. Call for help from outside your home.

How we fix it: GEM technicians respond immediately to gas odor calls. We locate the source of the leak, whether it’s a loose connection, damaged gas line, or faulty valve, and repair it safely. We test all connections and verify your system is operating safely before leaving.

Your pilot light keeps going out, and you find yourself constantly relighting it throughout the day.

Your concern: Without a working pilot light, your furnace can’t ignite and heat your home. You’re left without heat and unsure if the problem will get worse.

What you can do: Check if the pilot flame is weak or flickering. Make sure the area around your furnace is clear and there are no drafts. If the pilot won’t stay lit after relighting, don’t keep trying.

How we fix it: Our technicians test your thermocouple to see if it’s detecting the pilot flame properly, check for clogs in the pilot assembly, verify proper gas pressure, and inspect the safety valve. Once we identify why your pilot won’t stay lit, we repair or replace the faulty component so your furnace ignites reliably.

Your furnace starts up, runs for a few minutes, shuts off, then starts again shortly after. This cycling repeats constantly throughout the day.

Your concern: Short-cycling wastes energy, drives up your heating bills, wears out your furnace components faster, and leaves your home unevenly heated with some rooms too cold and others too warm.

What you can do: Check your air filter and replace it if it’s dirty. Make sure all vents throughout your home are open and not blocked by furniture. Try adjusting your thermostat settings or replacing the batteries.

How we fix it: GEM technicians check your thermostat calibration, inspect air filters and airflow, verify your furnace is properly sized for your home, test the flame sensor and limit switches, and examine your ductwork for issues. We identify what’s causing the cycling and fix it so your furnace runs in normal heating cycles.

Your furnace runs and you feel air coming from the vents, but it’s not warm enough to heat your home. You keep turning up the thermostat, but nothing changes.

Your concern: Your family stays cold despite the furnace running constantly, your energy bills increase because the system never shuts off, and you’re not sure if you need a repair or a complete replacement.

What you can do: Check that nothing is blocking your vents or registers. Verify your thermostat is set to “heat” mode and the temperature setting is higher than the current room temperature. Replace your air filter if it looks dirty.

How we fix it: Our technicians inspect your heat exchanger for cracks or damage, test your furnace’s burner output, check ductwork for leaks that waste heated air, verify proper airflow from the blower, and examine your thermostat for accuracy. We diagnose whether the problem is with heat production, heat distribution, or system controls, then repair what’s causing inadequate heating.

You wake up to a cold house, check the thermostat, and realize your furnace isn’t running at all. Nothing happens when you adjust the temperature.

Your concern: Without any heat, your home gets colder by the hour. You’re worried about pipes freezing, your family staying warm, and how long you’ll be without heat.

What you can do: Check your circuit breaker to see if it tripped and reset it if needed. Verify your thermostat has power (replace batteries if it’s battery-powered). Make sure your furnace power switch didn’t get turned off accidentally.

How we fix it: GEM technicians test your electrical connections, inspect your ignition system (electronic ignition or pilot light), check safety controls and limit switches that prevent operation, verify your thermostat is sending signals properly, and examine your furnace’s control board. We identify what’s preventing your furnace from starting and get it running again.

Furnace problems often connect to ductwork leaks, thermostat failures, or blocked air returns. When our technician diagnoses your heating issue, they spot these related problems and fix everything in one visit instead of making you call separate contractors.

Furnaces break down at 2 AM in January when you need heat most. GEM answers your call at any hour, dispatches a technician immediately, and stocks the parts to complete most furnace repairs the same day. You’re not waiting until Monday morning while your family stays cold.

GEM technicians live and work in your community across Massachusetts, Rhode Island, and Eastern Connecticut. We understand how New England winters stress heating systems and the specific challenges furnaces face in your area. Our trucks are minutes away, not hours.

GEM technicians live and work in your community across Massachusetts and Rhode Island. We understand how New England winters stress heating systems and the specific challenges furnaces face in your area. Our trucks are minutes away, not hours.

When your neighbor’s furnace stopped working last winter, they called GEM because their parents called us 20 years ago. Three generations of families trust us because we show up when we say we will, fix problems correctly the first time, and never recommend replacements you don’t need.

Members receive annual furnace maintenance that catches problems before they cause breakdowns, priority scheduling when you need service, and repair discounts. Your membership means your furnace gets preventive care every year and you’re first in line when something goes wrong.

A new furnace is a significant investment. GEM offers flexible financing plans so you can get the heating system you need now and pay over time. Most approvals happen within minutes, and we help you understand rebates that reduce your upfront costs.

GEM is a Carrier Factory Authorized Dealer and participates in Mass Save programs that help you save on high-efficiency furnace installations. Our technicians maintain NATE certifications and follow best practices from ACCA and PHCC to ensure every installation and repair meets the highest standards.