The challenge When Meyer Jabara Management decided to renovate their 350-room Providence Marriott Hotel, they needed to do it without inconveniencing their clientele. After all, keeping guests happy is the cornerstone of the hospitality industry, and in today\u2019s competitive environment, turning away business simply isn\u2019t an option. How do you update electrical, plumbing, heating, and more in one room, while making sure other hotel guests have no interruption in service, quality, or comfort? That was the challenge facing Frazee, Inc., the general contracting firm Meyer Jabara Management hired to lead their renovation project. Thanks to a referral from another general contractor GEM had worked with, Frazee reached out to the GEM team directly. With decades of new construction and retrofit experience, we\u2019ve mastered the art and science of building infrastructure that supports your success. We don\u2019t subcontract any of our work, which means we have the knowledge, products, and expertise to complete every phase of the project, start to finish, exactly to plan. the solution For this project, Frazee needed a partner with extensive VRF experience as well as someone who could tap into the hotel\u2019s existing water system without disruption. What they found in GEM was the multi-trade expertise they required. \u201cThe Providence Marriott Downtown needed to stay open during the renovation, which meant their guests were still occupying rooms, and the hotel had to proceed \u2018business as usual,\u2019\u201d said Lenny Gemma, President of GEM Mechanical Services. \u201cOur technicians are experts at installation, and also understand the value of customer service, keeping our - and your - clients happy. Our foreman and project managers take the time to appreciate the nuances of each job. Our team's attention to detail allowed us to minimize disruption, and ensure water supply and temperature were never compromised \u2013 something very important to hotel guests.\u201d Tony Gharios, Director of Engineering for Meyer Jabara Management, agreed. \u201cI had the pleasure of working with GEM, utilizing many of their services, including but not limited to plumbing, heating, and cooling,\u201d said Tony. \u201cOn every occasion, GEM had either come in on the same day, or the following morning, and was able to make repairs very quickly and efficiently. I\u2019m extremely pleased with the response and service.\u201d As a follow-up to the initial project, GEM installed alarm sensors to monitor the domestic hot water system for breakdown or temperature issues, and we continue to provide 24\/7 monitoring for the owner and hotel management. Absolutely. Working in the hospitality business, timing is key, and when you require service, you don\u2019t have the luxury of waiting for several days for service to be completed.-Tony Gharios, Director of Engineering for Meyer Jabara Management, on recommending GEM Mechanical Services. GEm mechanical HVAC, PLUMBING, AND ELECTRICAL services Large-scale commercial plumbing, HVAC, refrigeration, and energy efficiency solutions aren\u2019t all we offer at GEM. We also provide a wide range of services for homeowners and small businesses alike, from plumbing and drain solutions to Indoor Air Quality, and Smart Home services. So whether you\u2019re looking for a retrofit, a complete replacement, or a mechanical partner for a new construction project, our experts can recommend and deliver a variety of solutions that are the perfect match for your project, schedule, and budget. GEM\u2019s clients can rest assured that our team does its work with top-rated satisfaction in mind, from our customers to yours. \u201cWe booked a spontaneous night at the Marriott. The staff was very friendly and helpful. The hotel is going through renovations, however it still looked festive for the holidays. Our room was one of the remodeled ones, and we weren\u2019t disappointed,\u201d said Lisa, a Titanium Level guest at the Providence Marriott. Lisa gave her stay 5 stars. And at GEM, we settle for nothing less. Contact our Mechanical Team NowProvide us with a few details, and we\u2019ll be in touch as soon as possible!