GEM service team posing together in front of branded vehicle

Your AC Stopped Working. We’ll Get It Running Again.

A house without working air conditioning becomes uncomfortable fast, especially when Rhode Island humidity settles in.

Johnston homeowners count on their cooling systems to make summer bearable, and when something goes wrong, waiting isn’t an option. GEM Plumbing & Heating Services, LLC provides reliable air conditioning repair backed by over 75 years of serving Rhode Island families.

Our NATE-certified technicians arrive prepared, diagnose issues accurately, and complete repairs that hold up. Same-day appointments, 24/7 emergency service, and fully stocked trucks mean we solve your problem quickly and correctly. Call GEM today for air conditioning repair services in Johnston.

(833) 222-2953


24/7 Emergency AC Repairs

Cooling emergencies don’t follow a schedule, and neither does our response team.

When your air conditioner fails in the middle of the night or during a holiday weekend, GEM is available. Our Johnston-area technicians respond around the clock to restore your comfort no matter when the breakdown happens.

(833) 222-2953


Call GEM. We’re in Your Neighborhood!

GEM serves Johnston and surrounding Rhode Island communities.

Our technicians work throughout town, from the established neighborhoods near Thornton to the residential areas around Graniteville. We understand the housing stock here and the unique cooling demands that come with mid-century construction and newer developments alike.

Backed by one of New England’s largest HVAC fleets, GEM reaches you fast with the expertise and equipment to handle most repairs in one visit. Need AC repair services in Johnston? Give GEM a call today!

Years in Business

Skilled employees

Emergency Service

Trucks on the Road

GEM technician working on indoor HVAC system with homeowner

(833) 222-2953

It’s Easy to Schedule Your AC Repair With GEM!

When your air conditioner breaks down, the last thing you need is a complicated repair process.

GEM makes everything straightforward from your first call to the finished job.

Our technicians arrive when scheduled, prepared with diagnostic tools and common replacement parts. We respect your time and get to work immediately.

Before any work begins, you’ll see a complete quote explaining the repair and its cost. The price we quote is the price you pay, with no hidden charges.

GEM’s NATE-certified HVAC professionals bring real expertise to every service call. We diagnose problems correctly and fix them right the first time using quality parts and proven methods.

After completing the repair, we test your system thoroughly to verify proper cooling and safe operation. We’ll walk you through what we did, answer your questions, and share tips for preventing future issues. GEM’s team remains available for ongoing support whenever you need it.

We Repair All Types of AC Issues in Johnston

Our technicians have solved every type of cooling problem and know exactly how to fix yours.

GEM’s air conditioning repair team handles the full range of issues Johnston homeowners face.

When air barely trickles out, your system can’t cool your home effectively. Our air conditioning repair technicians in Johnston will check for blower motor problems, ductwork issues, or clogged filters and restore proper airflow throughout your house.

Frost or ice on refrigerant lines or the evaporator coil indicates a serious problem that needs immediate attention. GEM’s air conditioning repair specialists in Johnston will determine whether restricted airflow, low refrigerant, or another issue is causing the freeze-up and repair it properly.

Puddles near your indoor unit usually mean a clogged condensate drain or other drainage problem. Left alone, water damage adds up quickly. Our Johnston team will clear blockages and fix drainage issues to keep your system running clean.

Strange odors when your AC runs signal problems that shouldn’t be ignored. Musty smells often indicate mold growth, while burning odors may point to electrical issues. GEM’s air conditioning repair technicians in Johnston will identify the source and eliminate it safely.

If adjusting your thermostat produces no response, the problem could be the thermostat itself, wiring faults, or a communication failure with your equipment. GEM’s air conditioning repair team in Johnston will diagnose the disconnect and restore proper control.

An AC that never shuts down wastes energy and wears out components prematurely. GEM provides expert air conditioning repair in Johnston to diagnose why your system can’t reach temperature and restore normal operation.

GEM service vehicles parked outside customer home

(833) 222-2953

GEM Technician Explaining Plans to Customer

(833) 222-2953

Why Work With GEM for AC Repair Services in Johnston?

When you need your air conditioner fixed, you want a company that follows through.

GEM has built that reputation with Rhode Island homeowners over more than seven decades.

GEM has served Rhode Island since 1949. With 500 service vehicles and over 700 trained employees, we bring serious resources and deep expertise to every job, large or small. 

Suffering through summer heat while waiting for repairs isn’t acceptable. GEM offers same-day air conditioning repair throughout Johnston so you can restore comfort without delay.

Rhode Island families have trusted GEM for generations because we consistently deliver quality workmanship, honest pricing, and reliable service.

No surprises, no hidden fees. Before any work begins, you’ll know exactly what the repair costs and why.

GEM handles more than air conditioning. Heating, plumbing, and electrical work all fall under our expertise, giving you one trusted partner for every system in your home.


What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 8352 reviews
Amita Clark
Service is always Great. Joe from GEM was very knowledgeable and did an excellent job.
Michael LaPoint
Very nice guts very professional they did a great job I'm glad I chose GEM thank you chris
Nick Pedrotti
The entire experience was A+. The 2 guys who came out were very friendly, explained everything very well and did a great job. A little pricey but they arrived at my house within 2 hours, took their time but also did not make haste.
John F Ryan
Friendly and efficient team.
Great service.
Roxann Joseph
They were fine did not service our type of boiler
Paula Helm
We have two bathrooms again! Nicole did a fantastic job. Hardworking, honest and knowledgeable, she is truly an asset to the GEM company!!
nancy scorpio
Alex went above and beyond
Lu-Ann L. Ferreira
I just can't say enough about this company and mostly about their workers. This particular project was lead by David C. and was a huge success as I knew it would be. Courteous knowledgeable fair trustworthy honest timely and any other positive word you can think of. David C. You will be back to get my house where I want it to be. Nobody likes to see plumbers coming but I do !!!!
Dave โ€œDeepBlueโ€
Excellent work on a tricky situation by two proโ€™s! You have to appreciate people who care about their craft!
Nicki Cicogna
As always great service, quick service, very knowledgeable technicians who take the time to explain everything. I continue to be very pleased with Gem. Iโ€™ve been a customer for a very long time.
Debra DeFilippo
A very detailed write up with estimates was provided- love that! Then I donโ€™t have to rely on my memory at all!
James Kelley
Had a hot water heater issue. They came and gave me all the options available to me. Very professional people to deal with. Due to the estimated cost, I will be getting several estimates.
WiseOldOwl2
I've used GEM on multiple occasions and I've found them to be the best at each service they've provided for me. Even their customer service is great.
Marcel Desrosiers
Always great service from GEM !
Just had routine service on my old furnace and William T. and Devanti did a great job!
JC
Chris & Baxter were top notch. Very professional. Great guys. Very personable, polite, & honest. They came out same day, identified the issue very quickly & fixed it even faster. I was thrilled with these guys. Huge thanks fellas!! JC
Cynie Linton
Xavier was extremely helpful, and patient during the service call answering all of my questions in detail. The service could not have been better.
John Barrows
Colin was here promptly at8:00 pm and quickly unclogged my toilet and was on his way to!
James Cerep
The issue was my generator. Technician was very informative, courteous and found the issue. Part was replaced. The generator checked for any other issues. Job well done by Stepen. Issue
Paul G. Monahan
Fixed,,nice man,professional,,beautiful
June Mandosa
Gem did a great job installing GFI outside. Nice guys!!
Carolyn Davis
My tankless water heater failed on Memorial Day weekend and I called Gem plumbing emergency service. I needed to replace my entire combi heating system. It took six days to replace everything but the support was exceptional. They were very professional, told me stop by step what was needed, and accommodated all my needs. I highly recommend them.
Walt Canavan
Two guys were great great personalities great workers could be more pleased
Ellen Farrell
I was able to get an appointment for the very next day for their Promotional $89 cooling tuneup. Their technician Davontay was prompt, knowledgeable and very professional
Othieno Gordon
Great customer service!!! THANK YOU!
Linda Lufkin
Water pipes in basement needed to be replaced. Jim from Gem worked efficiently. Everything was neat and clean. Highly recommend Jim.

What to Expect When You Work With GEM

Choosing an HVAC contractor can feel uncertain, especially if past experiences left you wary.

There can be a sense of hesitation when you work with an air conditioning contractor for the first time; GEM is here to calm your nerves and make the process simple, transparent, and stress-free from start to finish.

Our NATE-certified HVAC professionals bring skill, care, and respect to every job. We show up on time, in uniform, and ready to solve your problem efficiently. From start to finish, you can expect courteous, respectful service from every member of the GEM team.

We explain problems in plain language, discuss your repair options thoroughly, and answer every question without technical jargon. With GEM, there’s never any confusion, just honest, straightforward answers you can trust.

Before any work begins, you receive a detailed quote that clearly explains the repair and its cost. No vague estimates, no mystery charges. We want you to feel confident in every decision and know exactly what to expect from start to finish.

As a Carrier Factory Authorized Dealer and National Grid Value Plus Installer, GEM meets the highest industry standards for training, safety, and technical expertise. Our technicians use proven techniques, quality materials, and industry-leading standards to ensure your system runs safely and efficiently. At GEM, we don’t settle for “good enough”; we aim for results that last.

GEM Plumbing Heating Cooling & Electrical branded technician portrait

(833) 222-2953

customer and technician interaction

Prevent Future AC Problems With GEM’s Home Comfort Club!

Regular maintenance is the most effective way to avoid unexpected breakdowns and expensive repairs.

GEM’s Home Comfort Club gives Johnston homeowners the routine care their air conditioners need to perform reliably all summer. Our certified technicians clean critical components, check refrigerant levels, inspect electrical connections, and optimize system performance.

Catching small problems early prevents them from becoming major emergencies. Members also enjoy priority scheduling and repair discounts.

Give us a call or contact us online today to enroll or to learn more!


Other HVAC Services You May Need


Schedule Air Conditioning Repair in Johnston, RI With GEM

When your air conditioner is not delivering consistent cooling or begins showing signs of wear, GEM offers reliable service focused on accurate assessment and effective repairs.

Our technicians take a methodical approach to identifying issues and restoring proper system operation so your home stays comfortable. From routine service needs to more complex air conditioning repair in Johnston, RI, every visit is handled by experienced professionals who emphasize quality work and dependable outcomes.

GEM technician in front of service truck


FAQ

How often should my air conditioner be serviced?

Annual maintenance is recommended to keep your AC running efficiently and to identify potential issues before they cause breakdowns. Regular service extends equipment lifespan and maintains optimal summer performance.

My AC runs but doesn’t cool. What’s wrong?

Common causes include low refrigerant levels, a clogged filter, compressor failure, or electrical issues. A professional air conditioning repair inspection in Johnston will identify the specific problem and get your system cooling again.

Is emergency AC repair available?

Yes. GEM offers 24/7 emergency air conditioning repair in Johnston. Whether your system fails at night, on a weekend, or during a holiday, our team is ready to respond and restore your comfort.

What does frequent on-off cycling indicate?

Frequent cycling, called short cycling, typically signals an issue with your thermostat, restricted airflow, or improper system sizing. Our air conditioning repair technicians in Johnston can diagnose and fix it to prevent equipment damage and high energy costs.

Should I repair or replace my air conditioning system?

If your system is over 10 to 15 years old, requires frequent repairs, or no longer cools efficiently, replacement may be more cost-effective long-term. GEM’s air conditioning repair specialists in Johnston will evaluate your equipment honestly and recommend the best option for homes throughout Winsor Hill and the surrounding neighborhoods.

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