GEM service team posing together in front of branded vehicle

Your AC Stopped Working. We’ll Get It Running Again.

A house without working air conditioning becomes uncomfortable fast, especially when Rhode Island humidity settles in.

Johnston homeowners count on their cooling systems to make summer bearable, and when something goes wrong, waiting isn’t an option. GEM Plumbing & Heating Services, LLC provides reliable air conditioning repair backed by over 75 years of serving Rhode Island families.

Our NATE-certified technicians arrive prepared, diagnose issues accurately, and complete repairs that hold up. Same-day appointments, 24/7 emergency service, and fully stocked trucks mean we solve your problem quickly and correctly. Call GEM today for air conditioning repair services in Johnston.

(833) 222-2953


24/7 Emergency AC Repairs

Cooling emergencies don’t follow a schedule, and neither does our response team.

When your air conditioner fails in the middle of the night or during a holiday weekend, GEM is available. Our Johnston-area technicians respond around the clock to restore your comfort no matter when the breakdown happens.

(833) 222-2953


Call GEM. We’re in Your Neighborhood!

GEM serves Johnston and surrounding Rhode Island communities.

Our technicians work throughout town, from the established neighborhoods near Thornton to the residential areas around Graniteville. We understand the housing stock here and the unique cooling demands that come with mid-century construction and newer developments alike.

Backed by one of New England’s largest HVAC fleets, GEM reaches you fast with the expertise and equipment to handle most repairs in one visit. Need AC repair services in Johnston? Give GEM a call today!

Years in Business

Skilled employees

Emergency Service

Trucks on the Road

GEM technician working on indoor HVAC system with homeowner

(833) 222-2953

It’s Easy to Schedule Your AC Repair With GEM!

When your air conditioner breaks down, the last thing you need is a complicated repair process.

GEM makes everything straightforward from your first call to the finished job.

Our technicians arrive when scheduled, prepared with diagnostic tools and common replacement parts. We respect your time and get to work immediately.

Before any work begins, you’ll see a complete quote explaining the repair and its cost. The price we quote is the price you pay, with no hidden charges.

GEM’s NATE-certified HVAC professionals bring real expertise to every service call. We diagnose problems correctly and fix them right the first time using quality parts and proven methods.

After completing the repair, we test your system thoroughly to verify proper cooling and safe operation. We’ll walk you through what we did, answer your questions, and share tips for preventing future issues. GEM’s team remains available for ongoing support whenever you need it.

We Repair All Types of AC Issues in Johnston

Our technicians have solved every type of cooling problem and know exactly how to fix yours.

GEM’s air conditioning repair team handles the full range of issues Johnston homeowners face.

When air barely trickles out, your system can’t cool your home effectively. Our air conditioning repair technicians in Johnston will check for blower motor problems, ductwork issues, or clogged filters and restore proper airflow throughout your house.

Frost or ice on refrigerant lines or the evaporator coil indicates a serious problem that needs immediate attention. GEM’s air conditioning repair specialists in Johnston will determine whether restricted airflow, low refrigerant, or another issue is causing the freeze-up and repair it properly.

Puddles near your indoor unit usually mean a clogged condensate drain or other drainage problem. Left alone, water damage adds up quickly. Our Johnston team will clear blockages and fix drainage issues to keep your system running clean.

Strange odors when your AC runs signal problems that shouldn’t be ignored. Musty smells often indicate mold growth, while burning odors may point to electrical issues. GEM’s air conditioning repair technicians in Johnston will identify the source and eliminate it safely.

If adjusting your thermostat produces no response, the problem could be the thermostat itself, wiring faults, or a communication failure with your equipment. GEM’s air conditioning repair team in Johnston will diagnose the disconnect and restore proper control.

An AC that never shuts down wastes energy and wears out components prematurely. GEM provides expert air conditioning repair in Johnston to diagnose why your system can’t reach temperature and restore normal operation.

GEM service vehicles parked outside customer home

(833) 222-2953

GEM Technician Explaining Plans to Customer

(833) 222-2953

Why Work With GEM for AC Repair Services in Johnston?

When you need your air conditioner fixed, you want a company that follows through.

GEM has built that reputation with Rhode Island homeowners over more than seven decades.

GEM has served Rhode Island since 1949. With 500 service vehicles and over 700 trained employees, we bring serious resources and deep expertise to every job, large or small. 

Suffering through summer heat while waiting for repairs isn’t acceptable. GEM offers same-day air conditioning repair throughout Johnston so you can restore comfort without delay.

Rhode Island families have trusted GEM for generations because we consistently deliver quality workmanship, honest pricing, and reliable service.

No surprises, no hidden fees. Before any work begins, you’ll know exactly what the repair costs and why.

GEM handles more than air conditioning. Heating, plumbing, and electrical work all fall under our expertise, giving you one trusted partner for every system in your home.


What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 8486 reviews
Joan with Gem Plumbing and Heating was professional, knowledgeable, and did excellent work. He replaced our tankless water heater pump and explained everything very clearly. We really appreciate his expertise and would definitely recommend him!
The best ,very professional spent time and explained everything. Aaron was extremely nice and knowledgeable . The most important thing is he fixed the problem that another company didnโ€™t. I am a true believer and signed up to be a. Member for on going maintenance.
I have been looking for a quality heating and plumbing company for some time. Gem is it.
Great timely service
Dave and Kyle are extremely knowledgeable on these water systems. Dave found the problem right off the bat. We are pleased that experienced people work for your company.
Dave is awesome! Knew exactly what to do and quick and efficient! Very nice guy! And Kyle is sweet! Hope to see them again! 5 plus starts from me! Thank you guys ๐Ÿ’™
George was very professional, patient and knowledgeable. He arrived on time, explained what the issue was, and told me what needed to be done. I would definitely recommend Carmines for your repair needs.
Very fast install of 7-zone mini split system and required panel upgrade. From first call to work completion was less than a week. No quality issues of install and the workers were great. Overall GEM is very expensive, but quality and speed are fantastic.
Just completed AC tune up with Nick R. Courteous and knowledgeable service. Thorough and friendly. Arrived on time and explained his intent. Highly recommend!
Richard F. was the first Gem employee I met. My original appointment was to have the air conditioner yearly service (central air). After opening the side panel Richard showed me the black mold and rust inside the unit. NO ONE had ever opened the side panel during a yearly service appointment. There were years of built up black mold. I will NEVER use the companies I have used in the past. Richard presented 2 options. He was not pushy. He simply presented the information to me and answered all of my questions. Richard is respectful both professionally and personally. We scheduled the appointment for the following day (removal of the old unit and condenser and installation of the new.

The following day Richie and John arrived at 7:45AM. Leo then arrived. They worked from the time they arrived (7:45AM-5:00PM) until they completed the job. They are respectful both professionally and personally. They thoroughly explained all the work they did and gave me information that I did not know previously. Again, we get the a/c serviced yearly and no one had ever explained anything. They cleaned up after completing the work. I mean immaculately.
He came over on Easter Sunday and helped us with a big problem that could not wait. He explained everything in detail. He stayed until the problem was resolved. Really nice guy.
Tech was efficient, skilled, client focused and really nice
Very professional and nice. Answer our questions, highly recommended
Joe and Richard are extremely pleasant and professional. I was pleased that when I got the phone call saying that they would arrive in 45 minutes they were at my door in 45 minutes! We are very pleased that we called GEM Heating and Plumbing.
Solid squad, I was sad to hear Bill is retiring. Highly recommend GEM to anyone who has HVAC, plumbing, or electrical needs.
Services were very good. Technician was very polite, respectful and knowledgeable. I was very pleased.
Experts at there craft!! Clean everything as the when . I would recommend them to anyone
Very profesional and courtious and excelent workmenship
Very surprised and very pleased that I wasnโ€™t charged for this visit since James determined that the problem shouldโ€™ve been fixed the first time I called last month. Rather exceptional in these days and times many thanks.
Very good service . Friendly, polite men, did a great job fixing both toilets so everything is working well.
We are thrilled to write this review for our air conditioner service man. Michael is absolutely the best. He was friendly, professional and thorough. He took the time to explain what was going on with our system and made sure we understood what he was going to do. Michael is a definite positive addition to the GEM family.
Generator annual service- ran 4
days straight after the blizzard. Happy to get it tuned up and oil
changed. Thanks!
Richard was very knowledgeable
Very impressed Great personality
Explained everything in simple understanding
Installation workers are here now installing and Iโ€™m very impressed
Excellent job
Went over everything else
Great personalities
He was friendly, knowledgeable, and efficient. He provided good explanations and a better understanding of the workings of the generator.
The techs who replaced my furnace were very friendly and professional.

What to Expect When You Work With GEM

Choosing an HVAC contractor can feel uncertain, especially if past experiences left you wary.

There can be a sense of hesitation when you work with an air conditioning contractor for the first time; GEM is here to calm your nerves and make the process simple, transparent, and stress-free from start to finish.

Our NATE-certified HVAC professionals bring skill, care, and respect to every job. We show up on time, in uniform, and ready to solve your problem efficiently. From start to finish, you can expect courteous, respectful service from every member of the GEM team.

We explain problems in plain language, discuss your repair options thoroughly, and answer every question without technical jargon. With GEM, there’s never any confusion, just honest, straightforward answers you can trust.

Before any work begins, you receive a detailed quote that clearly explains the repair and its cost. No vague estimates, no mystery charges. We want you to feel confident in every decision and know exactly what to expect from start to finish.

As a Carrier Factory Authorized Dealer and National Grid Value Plus Installer, GEM meets the highest industry standards for training, safety, and technical expertise. Our technicians use proven techniques, quality materials, and industry-leading standards to ensure your system runs safely and efficiently. At GEM, we don’t settle for “good enough”; we aim for results that last.

GEM Plumbing Heating Cooling & Electrical branded technician portrait

(833) 222-2953

customer and technician interaction

Prevent Future AC Problems With GEM’s Home Comfort Club!

Regular maintenance is the most effective way to avoid unexpected breakdowns and expensive repairs.

GEM’s Home Comfort Club gives Johnston homeowners the routine care their air conditioners need to perform reliably all summer. Our certified technicians clean critical components, check refrigerant levels, inspect electrical connections, and optimize system performance.

Catching small problems early prevents them from becoming major emergencies. Members also enjoy priority scheduling and repair discounts.

Give us a call or contact us online today to enroll or to learn more!


Other HVAC Services You May Need


Schedule Air Conditioning Repair in Johnston, RI With GEM

When your air conditioner is not delivering consistent cooling or begins showing signs of wear, GEM offers reliable service focused on accurate assessment and effective repairs.

Our technicians take a methodical approach to identifying issues and restoring proper system operation so your home stays comfortable. From routine service needs to more complex air conditioning repair in Johnston, RI, every visit is handled by experienced professionals who emphasize quality work and dependable outcomes.

GEM technician in front of service truck


FAQ

How often should my air conditioner be serviced?

Annual maintenance is recommended to keep your AC running efficiently and to identify potential issues before they cause breakdowns. Regular service extends equipment lifespan and maintains optimal summer performance.

My AC runs but doesn’t cool. What’s wrong?

Common causes include low refrigerant levels, a clogged filter, compressor failure, or electrical issues. A professional air conditioning repair inspection in Johnston will identify the specific problem and get your system cooling again.

Is emergency AC repair available?

Yes. GEM offers 24/7 emergency air conditioning repair in Johnston. Whether your system fails at night, on a weekend, or during a holiday, our team is ready to respond and restore your comfort.

What does frequent on-off cycling indicate?

Frequent cycling, called short cycling, typically signals an issue with your thermostat, restricted airflow, or improper system sizing. Our air conditioning repair technicians in Johnston can diagnose and fix it to prevent equipment damage and high energy costs.

Should I repair or replace my air conditioning system?

If your system is over 10 to 15 years old, requires frequent repairs, or no longer cools efficiently, replacement may be more cost-effective long-term. GEM’s air conditioning repair specialists in Johnston will evaluate your equipment honestly and recommend the best option for homes throughout Winsor Hill and the surrounding neighborhoods.

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