Make taking care of your home easy and simple with a GEM Home Advocate Membership Plan.
Peace of Mind, Worry Free Coverage
Maintaining your home can be stressful. Let us help! As a GEM member, you can trust that you’re in good hands. Memberships are available for all of your home needs: heating, cooling, electrical, plumbing/drains, water heaters, and outside water/sewer.
Increased Home Value & Comfort
Keep your home in great shape and have peace of mind with our membership plans.
24/7 Emergency Service & Priority Booking Guarantee
We promise you’ll get the help you need quickly, no matter the hour.
Save Money, Do More
With us, you’ll spend less money to take better care of your home.
Upgrade Your Plan at Any Time
You can join, upgrade, or cancel your membership at any time, hassle free.
How do I take advantage of the Gem and Home Advocate handyman?
We know there are lots of little things you’d like to fix in your home, which is why Gem also offers handyman services. Our trained, resourceful handymen are available to help with minor household needs. Home Advocate members can book Gem handymen at a discounted rate, and Diamond members receive their first five (5) hours of handyman service for free as part of their membership.
What isn’t included with my Gem and Home Advocate membership?
Home Advocate memberships are designed to cover as much as possible, but there are a few things that we don’t include. Today, Home Advocate memberships do not include replacements of equipment that cannot be fixed or service for appliances. In the coming months, we are working hard to add options for appliances, roofing, home security, and more.
What is the Gem Home and Advocate concierge?
For our Diamond members, the Gem and Home Advocate concierge is your personal assistant for day-to-day home care. The concierge is available Monday through Friday, 8 a.m. to 5 p.m. ET, and can help you with coordinating Gem service, referring reputable companies for services Gem doesn’t currently offer, and more. Please note: your Gem and Home Advocate discount does not apply to services provided by third parties referred by Gem, and we are not liable for any services provided by 3rd parties.
How many repairs can I get with my Home Advocate membership? Is there a limit?
We’ve created the Home Advocate membership program so that it covers as much as possible, with as few limitations as possible. For any covered repair work, members will receive up to $400 in service per visit – and Diamond members receive up to $500! There are no limits on how many repairs you can have per year, but there is an annual limit of $3000 per system for Repair and Premium members or $5000 per system for Diamond members. Premium Whole Home and Diamond members also get coupons to help offset the cost of updates or replacements – plus all members get a discount off of any Gem services not covered in their plans. Premium Whole Home members receive up to $200 for each covered electrical or plumbing system and up to $400 for each covered heating, cooling, or water heater system. Diamond members receive up to $300 for each covered electrical or plumbing system and up to $500 for each covered heating, cooling, or water heater system. Caps and credits cannot be combined with any other discounts, coupons or offers.
What maintenance do I get with my Gem and Home Advocate membership?
If your Gem and Home Advocate membership includes maintenance, you’ll receive one complimentary tune-up per covered system per year. So if you have coverage for your plumbing and heating systems, for example, you’ll receive two complimentary tune-ups per year. We do our best to accommodate your calendar when scheduling tune-ups, and will try to perform multiple tune-ups during the same visit when possible to save you time. For our Diamond members, we also conduct an annual complimentary home inspection – known as our “Diamond Exclusive Extras” – to check your smoke and carbon monoxide detectors and try to help you catch any minor problems before they become major ones.
Do I get any additional discounts with my Gem and Home Advocate membership?
Yes! All Home Advocate members receive an additional discount on any Gem services not covered by your membership. Basic and Maintenance members receive a 5% discount; Repair and Premium members receive a 10% discount; and Diamond members receive a 15% discount!
What repairs does my Gem and Home Advocate membership cover?
When you become a Gem and Home Advocate member, you’ll select what type of coverage you’d like for your heating, cooling, plumbing, water heater, and/or outside water and sewer systems. For any covered system, the easiest way to think about what repairs are covered is “anything inside the box.” If your membership includes repair coverage for your boiler, for example, then anything inside the boiler casing would be covered. Additional details on what’s covered can be found in the terms and conditions. Gem Home and Advocate covers the first $400 of any repair trip for Repair and Premium members, and the first $500 of any repair trip for Diamond members – including your service call fee! There is no limit to the number of repairs you can have per year, but there is an annual limit of $3000 per system for Repair and Premium members or $5000 per system for Diamond members.
What are the benefits of a Gem and Home Advocate membership?
A Gem and Home Advocate membership is hands-down the easiest, most cost effective way to take better care of your home! Benefits of being a Home Advocate member include: Increased home value & comfort: We know how stressful maintaining your home can be, so let us take care of it for you. Keep your home in great shape and have peace of mind, no matter the hour, with a Gem and Home Advocate membership. Peace of mind, worry free: As a Home Advocate member, you can trust that you’re in good hands with Gem. 24/7 emergency service: We promise you’ll get the help you need quickly, no matter the hour. Save money, do more: With a Gem and Home Advocate membership, you’ll spend less money to take better care of your home. Join or cancel any time: With our flexible plans, you can join or cancel any time, hassle free.
Memberships – General
If I use my own contractor for a tune-up or repair, will my Gem and Home Advocate membership still cover it?
Only work completed by Gem or a Gem and Home Advocate service provider is covered under your Gem and Home Advocate membership. You must contact Gem to have work performed under your membership. Any work not authorized by Gem or performed by another contractor will not be eligible for reimbursement under your membership.
What if Gem can’t fix something that’s covered by my Home Advocate membership?
If Gem can’t fix a problem that’s covered by your Home Advocate membership, we’d love to help you find the right solution for replacing your broken equipment. All Home Advocate members receive a discount off of any Gem services not covered by your membership – including most installations – and Premium Whole Home and Diamond members also receive additional coupons to help offset the cost of updates or replacements. Premium Whole Home members receive up to $200 for each covered electrical or plumbing system and up to $400 for each covered heating, cooling, or water heater system. Diamond members receive up to $300 for each covered electrical or plumbing system and up to $500 for each covered heating, cooling, or water heater system.
My home systems and appliances are old. Does that matter to Gem?
The age and condition of your home systems doesn’t affect Gem’s ability to work on your home – or your ability to become a Home Advocate member. All home plumbing, heating, cooling, and electrical systems are eligible for coverage, including your water heater and outside sewer and water pipes. Maintenance coverage on oil-based heating systems is subject to an additional $10/month charge. At this time, Gem does not service appliances, but we would be happy to connect you with a company we trust and that holds the same values as Gem does.
Does Gem need to inspect my home before I become a Home Advocate member?
Nope! You can become a member today by signing up online or calling us at 877-622-2304, or you can join during any service visit when one of our technicians is in your home – no home inspection required. If you join online or over the phone, our technician will take a quick inventory of your home systems during your first maintenance tune-up – this helps us make sure that we have the right parts and tools on our truck whenever we visit your home, so we can solve your home service needs faster.
If I join Home Advocate during an annual tune-up visit, is that tune-up covered?
Yes! If you decide to sign up for Home Advocate during a tune-up, you can use your annual tune-up credit on that very same day.
What kind of homes are Home Advocate Plans meant for?
Home Advocate memberships are designed for single-family homes, but are also great for condos, duplexes, and multi-family homes. Gem and Home Advocate offers a variety of options and coverage to choose from, so you can select the membership that’s right for you and your budget. If you manage a condo building or other commercial facility, we can customize a maintenance and repair membership for your unique needs. Contact our commercial membership coordinator for more info.
Will I ever use my Home Advocate plan?
How often you use your membership will depend on which tier you’ve signed up for, but most members use their benefits multiple times per year. Maintenance memberships include one preventative maintenance service per year per covered system, and we’ll reach out to you to remind you when it’s time to schedule your annual preventative maintenance. For customers with repair coverage, homes tend to need at least two repairs per year. We strongly recommend taking advantage of your preventative maintenance visits, which can help prolong the life of your systems and reduce lifetime maintenance costs.
What is a Home Advocate Plan? How does it differ from a GAP or VIP plan?
Our Home Advocate Plans are enhanced membership agreements like you’ve never seen before! The GAP and VIP Plans that Gem previously offered only covered Preventative Maintenance. Our new Gem and Home Advocate Plans also offer our members the option of covering repairs, so if a covered system breaks, we’ll repair it at no additional cost to you (including no service fee!) up to the first $400 per visit. All of our plans include a discount off of Gem services*, and our Whole Home Premium and Diamond plans also include replacements credits if your system can’t be repaired. Trust us – we’ve got you covered! *Discount is 5% for Basic and Maintenance members, 10% for Premium members and 15% for Diamond members off of all services not covered by your plan, excluding major installations.
Memberships – Scheduling
What does priority booking mean?
Priority booking a great advantage of the Home Advocate membership program. If there is a major snowstorm or a big heat wave, typically lots of customers need service at the same time. With our priority booking, we’ll prioritize your appointment over non-members.
How do I reschedule my maintenance tune-up?
If you need to change the date of your maintenance tune-up, please call us directly at 877-756-1473 or email us at firstname.lastname@example.org with the details of your reschedule.
Can I book a Gem Home and Advocate handyman if it’s not included in my membership?
Any Home Advocate member can book our handyman services at the preferred member rate. For Diamond members, the first five hours of handyman services are complimentary – included for free in your plan.
If I join Home Advocate during a repair visit, is that repair covered?
Unfortunately, our repair coverage requires a 30-day waiting period, so if you sign up for a Home Advocate membership during a repair service, that repair will not be covered under your membership. You will, however, get your membership discount applied to the total cost of your repair.
What does 24/7 emergency service mean?
Gem offers true 24/7 emergency service – if you have an emergency in the middle of the night, we’ll be there! When you call Gem after business hours, we’ll work with you to determine whether your service request constitutes an emergency – generally loss of life or peril (including no heat / AC or flooding). If your service request is an emergency, we’ll get someone out there right away. Gem Home and Advocate retains sole discretion for defining what constitutes an emergency, but we promise to do our best to get someone out to your house ASAP to resolve your issue.
How do I book an appointment as a Gem and Home Advocate member?
We’d be delighted to help you book an appointment. You can book directly online, by calling our Home Advocate line at 877-756-1473, or by emailing email@example.com. Please let us know when booking an appointment that you are a Home Advocate member.
When can I start using my Gem Home and Advocate membership?
Right away! In fact, you can use your annual maintenance tune-up and member discount on the very same day that you become a Gem Home and Advocate member. For our Repair, Premium, and Diamond members, there is a 30-day waiting period before you can use your repair coverage under your plan, but you can use all the other benefits of your plan immediately, including our Concierge and Handyman services.
Memberships – Your Account
How do I cancel my Home Advocate Plan?
You may cancel your Home Advocate membership at any time by reaching out to our Customer Care Center at 1-877-756-1473 or by emailing our membership management team via the email address provided to you in your welcome letter. Please see your Terms and Conditions for additional detail regarding plan renewal and cancellation.
How do I renew my Gem and Home Advocate membership?
When you become a Gem and Home Advocate member, your initial agreement is for a 12-month term. Your agreement will automatically renew at the end of each year for an additional 12 months unless you cancel it. You may cancel your membership at any time. Please see your Terms and Conditions for additional detail regarding membership renewal and cancellation.
How do I pay my membership fee?
When you sign up as a Gem and Home Advocate member, you’ll provide a payment method, such as a credit card, debit card, or ACH. We store all payment information securely using the latest security standards and encryptions. For monthly members, we will charge your monthly membership fee to your payment method on file on the monthly anniversary of your membership date. So if you sign up on January 5th, you’ll be billed on February 5th, March 5th, etc. For annual members, we will charge you for the full year when you sign up and again when you renew.
What is the additional charge for “oil”?
Maintenance for oil-based heating systems incurs an additional charge of $10 per system per month. If your systems aren’t oil-based, no need to add it to your membership.