Providence, RI Furnace Replacement

Great service! Technician arrived on timed was right to work on a clogged drain after he gave me the cost of the service, which was reasonable. Upon completion he made sure all the area was cleaned up. All people I had contact with were pleasant and professional.

Great guys giving great advice and great service! Thanks, Jake and Ryan!

Living on the Cape finding a reliable service company can be difficult. GEM is now my go to for HVAC and plumbing service.

What an excellent experience! Tim and his team from GEM are truly experts in their fields. and did an excellent job replacing our 20-year-old boiler. Their work is top-notch and the technicians were friendly and engaging. They walked me through the installation process step-by-step and also recommended some much-needed improvements to my existing system. I’ll be working with them on future projects!

Tyler & Rohan did a quick, professional & great install of our water heater. Seamless process from initial contact with Jamie to accurate time estimate from Amanda to the perfect install. Thank you!

Genrac repair. Very professional. Outstanding personnel and customer service. Would recommend anytime

They did a great job

Xavier reponded in the late evening, coming from quite a distance. Our furnace has gone out while we were away and jt was very cold in the house. Xavier told me “I’ll figure it out,“ and that he did, cheerfully and efficiently! Thank you, Xavier:)

Excellent work as always.

Great Service and results!!!!!
I came home on Sunday after working all day and found my kitchen sink full of sewerage. Called Gem from a list because I recognized the name from the trucks I have seen around town. They actually answered the phone at 6:30 on Sunday night. The guy was great very helpful (I know nothing about plumbing) took all my info put me on hold then came right back to say they could have somebody out to me that night and that they would call me. Within the hour they called and said be there in 15 minutes and they were. Guy was great answered all my stupid questions, gave me a price before starting work. He was very knowledgeable and friendly. ( even when I accidentally flushed while he was working!) I had roots in sewer line going to street he was upfront with what was done. About How long I could expect it to last and what I needed to do to fix problems. He even found a leaking pipe I need to fix in bath! When I asked for exact prices for other fixes he either had them or could refer me to who did. I thought the price was a bit steep but it was a Sunday night! And when I checked with other places found they were pretty normal if you could even get service on Sunday night!

Services were very good. Technician was very polite, respectful and knowledgeable. I was very pleased.

Anthony was proactive, thorough, and responsive for what was an unexpected rush repair.

I scheduled my first HVAC Maintenance appointment and Emanuel Q came out. Emanuel was great! He answered all of my questions and explained everything he was doing. While he was outside he noticed the wiring for the AC unit wasn't wired correctly and coordinated with his supervisor to come back and install an electrical whip a few days later. I didn't have to do anything with the scheduling, he took care of everything! I'm very happy with the service received!

Solved our problem! Terrific! Patient and polite technician.

Gem has always been my lifesaver and yesterday they came through again. When GEM came yesterday for the annual boiler cleaning they discovered that my boiler was leaking carbon monoxide gas. It had not been leaking the year before so carbon monoxide leaking from your burner. It’s like a tire that’s going flat in the air is coming out. It only gets worse. They gave me an estimate on replacing it, I did some research and they said that they couldn’t install it the next day. The price was in line with everything I had researched and the Bernar rated very high on Trustpilot as did the warranty. Having worked with GEM before, I trust them and I made the deal. Today two men arrived two more came then the Electrician.They got the old burner out they got the new burner installed. They cleaned up the basement and I now have heat and no carbon monoxide.Thanks for being there again GEM.

Nice people, quick to respond and knowledgeable. Highly recommend them for emergencies. Orlando C. saved us, thanks

A+ service

This was the second time Steve serviced my AC system. He is knowledgeable and courteous. He did an excellent job!
Steve, thank you for going above and beyond.
I highly recommend Gem Plumbing and Heating to colleagues, family and friends.

Efficient and informative.

Took the time to answer all of my questions.

Thank you!

Great job, explained everything and fast! Thx guys!!

Cameron and Mason provided efficient and effective repair after hours. They were extremely courteous and professional. I am very thankful for them helping us at night.

Technician was very polite and informative. Offered good information and was sympathetic about the situation.

Friendly guy. Got the job done.

Joe arrived the same day I called, assess the problem, and was able to make repairs the next day! Amazing service and a great job

Great job very pleasant