Newton, MA Water Heater Replacement

Joan with Gem Plumbing and Heating was professional, knowledgeable, and did excellent work. He replaced our tankless water heater pump and explained everything very clearly. We really appreciate his expertise and would definitely recommend him!

The best ,very professional spent time and explained everything. Aaron was extremely nice and knowledgeable . The most important thing is he fixed the problem that another company didn’t. I am a true believer and signed up to be a. Member for on going maintenance.
I have been looking for a quality heating and plumbing company for some time. Gem is it.

Great timely service

Dave and Kyle are extremely knowledgeable on these water systems. Dave found the problem right off the bat. We are pleased that experienced people work for your company.

Dave is awesome! Knew exactly what to do and quick and efficient! Very nice guy! And Kyle is sweet! Hope to see them again! 5 plus starts from me! Thank you guys 💙

Excellent

George was very professional, patient and knowledgeable. He arrived on time, explained what the issue was, and told me what needed to be done. I would definitely recommend Carmines for your repair needs.

Very fast install of 7-zone mini split system and required panel upgrade. From first call to work completion was less than a week. No quality issues of install and the workers were great. Overall GEM is very expensive, but quality and speed are fantastic.

Just completed AC tune up with Nick R. Courteous and knowledgeable service. Thorough and friendly. Arrived on time and explained his intent. Highly recommend!

Richard F. was the first Gem employee I met. My original appointment was to have the air conditioner yearly service (central air). After opening the side panel Richard showed me the black mold and rust inside the unit. NO ONE had ever opened the side panel during a yearly service appointment. There were years of built up black mold. I will NEVER use the companies I have used in the past. Richard presented 2 options. He was not pushy. He simply presented the information to me and answered all of my questions. Richard is respectful both professionally and personally. We scheduled the appointment for the following day (removal of the old unit and condenser and installation of the new.

The following day Richie and John arrived at 7:45AM. Leo then arrived. They worked from the time they arrived (7:45AM-5:00PM) until they completed the job. They are respectful both professionally and personally. They thoroughly explained all the work they did and gave me information that I did not know previously. Again, we get the a/c serviced yearly and no one had ever explained anything. They cleaned up after completing the work. I mean immaculately.

He came over on Easter Sunday and helped us with a big problem that could not wait. He explained everything in detail. He stayed until the problem was resolved. Really nice guy.

Tech was efficient, skilled, client focused and really nice

Very professional and nice. Answer our questions, highly recommended

Joe and Richard are extremely pleasant and professional. I was pleased that when I got the phone call saying that they would arrive in 45 minutes they were at my door in 45 minutes! We are very pleased that we called GEM Heating and Plumbing.

Solid squad, I was sad to hear Bill is retiring. Highly recommend GEM to anyone who has HVAC, plumbing, or electrical needs.

Services were very good. Technician was very polite, respectful and knowledgeable. I was very pleased.

Experts at there craft!! Clean everything as the when . I would recommend them to anyone

Very profesional and courtious and excelent workmenship

Very surprised and very pleased that I wasn’t charged for this visit since James determined that the problem should’ve been fixed the first time I called last month. Rather exceptional in these days and times many thanks.

Very good service . Friendly, polite men, did a great job fixing both toilets so everything is working well.

We are thrilled to write this review for our air conditioner service man. Michael is absolutely the best. He was friendly, professional and thorough. He took the time to explain what was going on with our system and made sure we understood what he was going to do. Michael is a definite positive addition to the GEM family.

Generator annual service- ran 4
days straight after the blizzard. Happy to get it tuned up and oil
changed. Thanks!

Richard was very knowledgeable
Very impressed Great personality
Explained everything in simple understanding
Installation workers are here now installing and I’m very impressed
Excellent job
Went over everything else
Great personalities

He was friendly, knowledgeable, and efficient. He provided good explanations and a better understanding of the workings of the generator.

The techs who replaced my furnace were very friendly and professional.