GEM service team posing together in front of branded vehicle

Your AC Stopped Working. We’ll Get It Running Again.

A house without working air conditioning becomes uncomfortable fast, especially when Rhode Island humidity settles in.

Johnston homeowners count on their cooling systems to make summer bearable, and when something goes wrong, waiting isn’t an option. GEM Plumbing & Heating Services, LLC provides reliable air conditioning repair backed by over 75 years of serving Rhode Island families.

Our NATE-certified technicians arrive prepared, diagnose issues accurately, and complete repairs that hold up. Same-day appointments, 24/7 emergency service, and fully stocked trucks mean we solve your problem quickly and correctly. Call GEM today for air conditioning repair services in Johnston.

(833) 222-2953


24/7 Emergency AC Repairs

Cooling emergencies don’t follow a schedule, and neither does our response team.

When your air conditioner fails in the middle of the night or during a holiday weekend, GEM is available. Our Johnston-area technicians respond around the clock to restore your comfort no matter when the breakdown happens.

(833) 222-2953


Call GEM. We’re in Your Neighborhood!

GEM serves Johnston and surrounding Rhode Island communities.

Our technicians work throughout town, from the established neighborhoods near Thornton to the residential areas around Graniteville. We understand the housing stock here and the unique cooling demands that come with mid-century construction and newer developments alike.

Backed by one of New England’s largest HVAC fleets, GEM reaches you fast with the expertise and equipment to handle most repairs in one visit. Need AC repair services in Johnston? Give GEM a call today!

Years in Business

Skilled employees

Emergency Service

Trucks on the Road

GEM technician working on indoor HVAC system with homeowner

(833) 222-2953

It’s Easy to Schedule Your AC Repair With GEM!

When your air conditioner breaks down, the last thing you need is a complicated repair process.

GEM makes everything straightforward from your first call to the finished job.

Our technicians arrive when scheduled, prepared with diagnostic tools and common replacement parts. We respect your time and get to work immediately.

Before any work begins, you’ll see a complete quote explaining the repair and its cost. The price we quote is the price you pay, with no hidden charges.

GEM’s NATE-certified HVAC professionals bring real expertise to every service call. We diagnose problems correctly and fix them right the first time using quality parts and proven methods.

After completing the repair, we test your system thoroughly to verify proper cooling and safe operation. We’ll walk you through what we did, answer your questions, and share tips for preventing future issues. GEM’s team remains available for ongoing support whenever you need it.

We Repair All Types of AC Issues in Johnston

Our technicians have solved every type of cooling problem and know exactly how to fix yours.

GEM’s air conditioning repair team handles the full range of issues Johnston homeowners face.

When air barely trickles out, your system can’t cool your home effectively. Our air conditioning repair technicians in Johnston will check for blower motor problems, ductwork issues, or clogged filters and restore proper airflow throughout your house.

Frost or ice on refrigerant lines or the evaporator coil indicates a serious problem that needs immediate attention. GEM’s air conditioning repair specialists in Johnston will determine whether restricted airflow, low refrigerant, or another issue is causing the freeze-up and repair it properly.

Puddles near your indoor unit usually mean a clogged condensate drain or other drainage problem. Left alone, water damage adds up quickly. Our Johnston team will clear blockages and fix drainage issues to keep your system running clean.

Strange odors when your AC runs signal problems that shouldn’t be ignored. Musty smells often indicate mold growth, while burning odors may point to electrical issues. GEM’s air conditioning repair technicians in Johnston will identify the source and eliminate it safely.

If adjusting your thermostat produces no response, the problem could be the thermostat itself, wiring faults, or a communication failure with your equipment. GEM’s air conditioning repair team in Johnston will diagnose the disconnect and restore proper control.

An AC that never shuts down wastes energy and wears out components prematurely. GEM provides expert air conditioning repair in Johnston to diagnose why your system can’t reach temperature and restore normal operation.

GEM service vehicles parked outside customer home

(833) 222-2953

GEM Technician Explaining Plans to Customer

(833) 222-2953

Why Work With GEM for AC Repair Services in Johnston?

When you need your air conditioner fixed, you want a company that follows through.

GEM has built that reputation with Rhode Island homeowners over more than seven decades.

GEM has served Rhode Island since 1949. With 500 service vehicles and over 700 trained employees, we bring serious resources and deep expertise to every job, large or small. 

Suffering through summer heat while waiting for repairs isn’t acceptable. GEM offers same-day air conditioning repair throughout Johnston so you can restore comfort without delay.

Rhode Island families have trusted GEM for generations because we consistently deliver quality workmanship, honest pricing, and reliable service.

No surprises, no hidden fees. Before any work begins, you’ll know exactly what the repair costs and why.

GEM handles more than air conditioning. Heating, plumbing, and electrical work all fall under our expertise, giving you one trusted partner for every system in your home.


What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 8686 reviews
Two Gem workers showed up to do annual service on time. Dave and his coworker were friendly, professional and excellent communicators.
The professionals from Gem came to our house to fix a leaky well pump. Fortunately, they diagnosed the problems, and were able to replace our well and tank all in one day. They showed me how bad the pump and tank were, gave us options, gave us estimate. After everything was installed they tested everything to make sure it was in working order. I had a great experience, and I would highly recommend using them. I cannot thank them enough.
Chris and Nem cleaned & checked the parts of my A/C system making sure all was functioning properly. Both helped me have a better understanding of how the unit works & things to consider as upgrades to the HVAC system. Based on their visit I plan to renew my annual maintenance plan.
Quick appointment, resolution and everything‘s working great
Great experience. On time, pleasant and performed work efficiently.
Excellent professional service. Joseph explained everything about our annual A/C maintenance service. He is a fine representative for GEM.
Dovantay was very knowledgeable and professional.Dovantay did a great job.
Was able to get an appt right away and excellent technicians
GEM customer service and technicians are great. They communicate with you, are prompt, courteous and very knowledgible.
Quality work, fast response time. Great staff and incredible technicians.
Thanks for your excellent service.
Scott was kind and very welcomed , explained what the issue could be and recommended few option , he was very thorough and knowledgeable.
Luis and Edwin did an OUTSTANDING job in replacing my old furnace with a new one. They were thorough in every aspect of the job. From removal to the new install and clean up. Very professional and answered any questions I had. I can't thank them enough for the excellent Jobe they performed. 👍👍👍👍
He was on time , very professional, and knew how to correct our plumbing problem9 on
Excellent service, highly recommended. We had a ceiling fan replaced with a chadelier on a cathedral ceiling. It was not that easy, and they did a great job!
Knew his business well, was extremely friendly and patient with me. Overall, just a very pleasant experience.
Anthony Pena was SUPER !

Labor Price was RIDICULOUSLY Overpriced !!!!
Outstanding evaluation of mini split 2 heads and the exterior fan. Excellent service for better maintenance going forward. Detailed inspection and testing of all components including outside line bundles and their likely performance considering deterioration to date. Options, benefits and costs compared and explained. Decisions made and work performed immediately and perfectly!!! Thank you Richard and later for satisfaction follow up. Calling GEM is the best decision I have made as a homeowner. THANK YOU!!! To Eric, Genaro, Jacob, Leo, and your whole team for your superlative work ethic and dedication to the process from of dismantling our 80 year old boiler / hot water system to installation of our new tankless water heater system. And the GREAT clean up also! You are highly trained professionals and finely tuned team. Your attention to every detail and completion of each phase has made me a happy and confident customer.
Knowledgeable and friendly
Technician was very responsive and with great attention to detail.
I've dealt with Carmines for years. Decided to give them another job following their acquisition by GEM. Still the same good-hearted people. Paul came to our house & w/in minutes diagnosed the prob with our mini-split AC system: a clogged drain. He explained everything about the system; did a great job; & was a pleasure to speak with.
I contacted the office later with a billing inquiry later. Sonja in Customer Service resolved my call to my satisfaction. I will do business with GEM Carmine's again.
Josh and Kevin were fantastic. They showed up on time and were very helpful and professional. At every step of the process, they kept me informed. They tested the units and showed me and my wife how to operate and select the functions we like with our remote. Thank You GEM for a great job. Thanks Kevin and Josh for your professional manner and you're great work.
All options were explained with pros and cons of each. The Technician was extremely polite and professional in explaining the options and repairs that were needed.
Very happy with the service. The men were kind, professional, and did quality work. The whole process from booking the appointment to work being finished was very fast.
John was very conscientious

What to Expect When You Work With GEM

Choosing an HVAC contractor can feel uncertain, especially if past experiences left you wary.

There can be a sense of hesitation when you work with an air conditioning contractor for the first time; GEM is here to calm your nerves and make the process simple, transparent, and stress-free from start to finish.

Our NATE-certified HVAC professionals bring skill, care, and respect to every job. We show up on time, in uniform, and ready to solve your problem efficiently. From start to finish, you can expect courteous, respectful service from every member of the GEM team.

We explain problems in plain language, discuss your repair options thoroughly, and answer every question without technical jargon. With GEM, there’s never any confusion, just honest, straightforward answers you can trust.

Before any work begins, you receive a detailed quote that clearly explains the repair and its cost. No vague estimates, no mystery charges. We want you to feel confident in every decision and know exactly what to expect from start to finish.

As a Carrier Factory Authorized Dealer and National Grid Value Plus Installer, GEM meets the highest industry standards for training, safety, and technical expertise. Our technicians use proven techniques, quality materials, and industry-leading standards to ensure your system runs safely and efficiently. At GEM, we don’t settle for “good enough”; we aim for results that last.

GEM Plumbing Heating Cooling & Electrical branded technician portrait

(833) 222-2953

customer and technician interaction

Prevent Future AC Problems With GEM’s Home Comfort Club!

Regular maintenance is the most effective way to avoid unexpected breakdowns and expensive repairs.

GEM’s Home Comfort Club gives Johnston homeowners the routine care their air conditioners need to perform reliably all summer. Our certified technicians clean critical components, check refrigerant levels, inspect electrical connections, and optimize system performance.

Catching small problems early prevents them from becoming major emergencies. Members also enjoy priority scheduling and repair discounts.

Give us a call or contact us online today to enroll or to learn more!


Other HVAC Services You May Need


Schedule Air Conditioning Repair in Johnston, RI With GEM

When your air conditioner is not delivering consistent cooling or begins showing signs of wear, GEM offers reliable service focused on accurate assessment and effective repairs.

Our technicians take a methodical approach to identifying issues and restoring proper system operation so your home stays comfortable. From routine service needs to more complex air conditioning repair in Johnston, RI, every visit is handled by experienced professionals who emphasize quality work and dependable outcomes.

GEM technician in front of service truck


FAQ

How often should my air conditioner be serviced?

Annual maintenance is recommended to keep your AC running efficiently and to identify potential issues before they cause breakdowns. Regular service extends equipment lifespan and maintains optimal summer performance.

My AC runs but doesn’t cool. What’s wrong?

Common causes include low refrigerant levels, a clogged filter, compressor failure, or electrical issues. A professional air conditioning repair inspection in Johnston will identify the specific problem and get your system cooling again.

Is emergency AC repair available?

Yes. GEM offers 24/7 emergency air conditioning repair in Johnston. Whether your system fails at night, on a weekend, or during a holiday, our team is ready to respond and restore your comfort.

What does frequent on-off cycling indicate?

Frequent cycling, called short cycling, typically signals an issue with your thermostat, restricted airflow, or improper system sizing. Our air conditioning repair technicians in Johnston can diagnose and fix it to prevent equipment damage and high energy costs.

Should I repair or replace my air conditioning system?

If your system is over 10 to 15 years old, requires frequent repairs, or no longer cools efficiently, replacement may be more cost-effective long-term. GEM’s air conditioning repair specialists in Johnston will evaluate your equipment honestly and recommend the best option for homes throughout Winsor Hill and the surrounding neighborhoods.

Redeem Offer

Your Promotional Selection Has Been Applied!

This field is for validation purposes and should be left unchanged.
Newsletter Signup
This field is hidden when viewing the form