Upgrade Your Home Comfort with Expert Heat Pump Replacement from GEM

When your heating and cooling system is struggling, it can disrupt your comfort and increase energy costs.

A modern heat pump offers year-round climate control, energy efficiency, and reliable performance, especially when installed by a trusted team like GEM Plumbing & Heating Services, LLC.

Replacing a heat pump is a major home investment, but it doesn’t have to be stressful. GEM guides homeowners in Rhode Island and Southeast Massachusetts through every step of the process, from choosing the right system to ensuring efficient heat pump installation and ongoing care. Our licensed, experienced technicians make sure your home stays comfortable, safe, and energy-smart for years to come.

(833) 222-2953

GEM Van Outside Hyatt


GEM Is Your Local Heating Partner

Experienced professionals who know how to deliver reliable heating and cooling solutions in the homes and conditions you deal with every day.

GEM’s licensed electricians and HVAC technicians bring hands-on experience working in Rhode Island and Southeast Massachusetts, where home layouts, insulation, and seasonal demands all impact system performance. That local knowledge allows our team to approach each heat pump replacement with practical insight, ensuring your system is set up to operate efficiently and consistently in real-world conditions.

Years in Business

Skilled employees

Emergency Service

Trucks on the Road


(833) 222-2953

24/7 Emergency Service and Fast Heat Pump Replacement

When a heat pump stops working, it can quickly impact your comfort in both summer and winter. GEM offers 24/7 emergency service for heat pump repair, where we assess the issue, stabilize your system, and recommend replacement if appropriate. For non-emergency cases, GEM often has same-day appointments available and expedited installations, allowing our team to act quickly and keep the process moving. Our technicians arrive prepared to handle every step efficiently, helping restore reliable heating and cooling with minimal disruption to your home.

How a Heat Pump Replacement Works With GEM

Replacing a heat pump may seem complicated, but GEM simplifies the process for homeowners.

Our approach is safe, efficient, and designed to minimize disruption in your home while maximizing comfort.

Our technicians evaluate your existing system, home layout, energy requirements, and heat pump needs to recommend the right heat pump model. This ensures your new system delivers optimal performance and efficiency.

We present all of the available options, so homeowners understand their choices and feel confident in selecting the right system. GEM explains the benefits of each model, helping you make an informed decision without pressure.

Certified electricians and HVAC technicians handle the installation from start to finish. We follow best practices to ensure proper placement, electrical connections, and airflow, keeping your home clean and safe during the process.

Once installed, the system is tested to confirm reliable operation and ensure your heat pump system is performing as intended. Our technicians then fine-tune performance to align with your home’s specific comfort and efficiency requirements.

GEM Plumbing u0026amp; Heating call center representative at desk

(833) 222-2953

GEM technician standing beside branded service van

(833) 222-2953

Why a Modern Heat Pump Makes a Difference

A modern heat pump does more than replace old equipment – it transforms your home comfort.

Heat pumps provide both winter heating and summer cooling from a single system. They adjust to changing conditions to maintain comfortable temperatures while using less energy than older, traditional systems.

Modern heat pumps operate at higher efficiency ratings, which can translate to noticeable savings on monthly utility bills. GEM ensures your system is installed to maximize these efficiency gains.

Heat pumps use less energy and reduce carbon emissions compared with older, fossil-fuel-based systems. Choosing a high-efficiency system is a step toward greener, more sustainable home living.

Advanced heat pump models are designed to run quietly, so you can enjoy comfort without disruptive noise. GEM technicians position and install units to minimize sound while optimizing performance.

Why Homeowners Choose GEM for Heat Pump Replacement

Selecting a company to handle your heat pump services is about trust, expertise, and service.

GEM delivers all three, with licensed professionals, a full-service team, and decades of experience helping New England homeowners.

All GEM technicians are licensed and certified, trained to install heat pumps safely and efficiently. You can trust our team to handle every aspect of the job correctly the first time.

GEM provides clear options tailored to your home’s needs. Our team explains the benefits of each choice so you can make an informed decision with confidence.

With over 500 trucks and 700 employees, GEM has the resources to complete projects quickly, efficiently, and without unnecessary delays. We coordinate all aspects of the replacement for a seamless experience.

GEM has been serving Rhode Island and Southeast Massachusetts for more than 70 years. Our long-standing community presence means homeowners can trust us to deliver reliable, safe, and friendly service.

From scheduling to follow-up, GEM’s customer care team is available to answer questions, provide guidance, and make the replacement process as smooth as possible.

Heat pump replacements often qualify for valuable rebates and energy incentives. GEM helps homeowners understand available programs, complete required paperwork, and maximize savings without added stress.

After your heat pump replacement is complete, our team remains available to answer questions, address concerns, and help you make informed decisions as your home’s needs evolve. With a consistent, reliable presence and a commitment to clear communication, GEM delivers a service experience designed to support your comfort for years to come.


What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 8501 reviews
Although, we had to drop a lot of money today. We are very appreciative of David Santiago and Colin D. David explained everything that was wrong with our system. Even tried to find a way to fix the disaster. Even though we both knew, it wasn't worth it. That's where Colin come in and broke the heart breaking news but helped us find options and worked with us. With that we are VERY thankful for you both! GEM has a life long customer. Thanks guys.
Alex did a great job and most importantly, gained the confidence of my wife. Not an insignificant accomplishment in the middle of major repairs that required shutting off water and not flushing toilets, etc. Thanks Alex!
Anthony from Carmine’s arrived in the time slot given to me. He was very professional, knowledgeable and had a great disposition. Anthony was also very patient and answered the countless questions I had. I would definitely recommend Anthony Pena and Carmine’s for any issues regarding your plumbing needs, and more.
Technician was very knowledgeable, professional and thorough. I was extremely pleased with his service.
Techs were very informative- helpful and thorough
The GEM plumbers were fantastic. They hooked up a new spigot and a back flow preventer for the drip irrigation system I will have installed soon. They explained everything, they were fast and respected my home during the job. I highly recommend GEM for your next plumbing repair or upgrade.
Gem is the most efficient and well organized company i have ever done business with ii the past 5 years. professional at all levels
Came in for one issue but ended up dealing with a different issue and was fixed same day
Douglas was great. Accommodated our grandkids naps. Friendly & efficient.
Quick, thorough, cost-effective services!
Prompt courteous service. Highly recommend Gem!
Joan with Gem Plumbing and Heating was professional, knowledgeable, and did excellent work. He replaced our tankless water heater pump and explained everything very clearly. We really appreciate his expertise and would definitely recommend him!
The best ,very professional spent time and explained everything. Aaron was extremely nice and knowledgeable . The most important thing is he fixed the problem that another company didn’t. I am a true believer and signed up to be a. Member for on going maintenance.
I have been looking for a quality heating and plumbing company for some time. Gem is it.
Great timely service
Dave and Kyle are extremely knowledgeable on these water systems. Dave found the problem right off the bat. We are pleased that experienced people work for your company.
Dave is awesome! Knew exactly what to do and quick and efficient! Very nice guy! And Kyle is sweet! Hope to see them again! 5 plus starts from me! Thank you guys 💙
Very fast install of 7-zone mini split system and required panel upgrade. From first call to work completion was less than a week. No quality issues of install and the workers were great. Overall GEM is very expensive, but quality and speed are fantastic.
Just completed AC tune up with Nick R. Courteous and knowledgeable service. Thorough and friendly. Arrived on time and explained his intent. Highly recommend!
Richard F. was the first Gem employee I met. My original appointment was to have the air conditioner yearly service (central air). After opening the side panel Richard showed me the black mold and rust inside the unit. NO ONE had ever opened the side panel during a yearly service appointment. There were years of built up black mold. I will NEVER use the companies I have used in the past. Richard presented 2 options. He was not pushy. He simply presented the information to me and answered all of my questions. Richard is respectful both professionally and personally. We scheduled the appointment for the following day (removal of the old unit and condenser and installation of the new.

The following day Richie and John arrived at 7:45AM. Leo then arrived. They worked from the time they arrived (7:45AM-5:00PM) until they completed the job. They are respectful both professionally and personally. They thoroughly explained all the work they did and gave me information that I did not know previously. Again, we get the a/c serviced yearly and no one had ever explained anything. They cleaned up after completing the work. I mean immaculately.
He came over on Easter Sunday and helped us with a big problem that could not wait. He explained everything in detail. He stayed until the problem was resolved. Really nice guy.
Tech was efficient, skilled, client focused and really nice
Very professional and nice. Answer our questions, highly recommended
Joe and Richard are extremely pleasant and professional. I was pleased that when I got the phone call saying that they would arrive in 45 minutes they were at my door in 45 minutes! We are very pleased that we called GEM Heating and Plumbing.
Solid squad, I was sad to hear Bill is retiring. Highly recommend GEM to anyone who has HVAC, plumbing, or electrical needs.

Keep Your Heat Pump Performing All Year Long

GEM’s Home Comfort Club maintenance plan helps you stay ahead of issues with preventative heat pump maintenance while getting the most out of your system over time.

Your heat pump runs more efficiently when it’s serviced on a consistent schedule, and small adjustments during routine visits help reduce wear on critical components.

With the Home Comfort Club, your system stays more stable throughout the year, even as heating and cooling demands shift with the seasons. Membership also gives you faster access to service and added savings when work is needed. A consistent maintenance history, combined with ongoing support, helps eliminate guesswork and keeps your system running with fewer interruptions and more predictable comfort.

customer and technician interaction


GEM technician entering service vehicle for home repair visit

(833) 222-2953

Signs It May Be Time to Replace Your Heat Pump

Knowing when to replace your heat pump can save energy, prevent costly repairs, and improve home comfort. Here are common indicators that it may be time for an upgrade:

Heat pumps typically last 12-15 years. If your system is older and struggling, a replacement can improve efficiency and reliability.

If heating and cooling bills increase despite normal usage, your system may be losing efficiency. Upgrading to a modern heat pump can lower energy costs.

Rooms that are too hot or cold, or uneven airflow throughout the home, signal your heat pump may no longer meet your needs.

If your system requires constant repairs or frequently stops working, it’s often more cost-effective to replace it than to continue fixing recurring problems.


Schedule Your Heat Pump Replacement Today

Upgrading to a new heat pump is an investment in comfort, energy efficiency, and peace of mind.

Contact GEM to schedule your free consultation and discover the right system for your home. Our licensed professionals will guide you through every step for a smooth, reliable experience.

GEM technician in front of service truck


Other HVAC Services You May Need


Frequently Asked Questions About Heat Pump Replacement

How long does a heat pump replacement take?

Most heat pump replacements can be completed in a single day, depending on the system type and your home’s layout. More complex installations may take longer if additional electrical work or system modifications are required. GEM plans each project carefully to keep the process efficient and minimize disruption to your home.

Will I qualify for heat pump rebates or incentives?

Many homeowners qualify for rebates through programs like Mass Save and National Grid. Eligibility depends on factors such as the system you choose and your home’s current setup. GEM helps you identify available incentives and guides you through the process so you can maximize your savings.

How often should a heat pump be serviced?

Heat pumps should typically be serviced twice a year to maintain efficiency and reliable performance. Regular maintenance helps identify small issues early and keeps the system operating as intended. GEM’s Home Comfort Club makes this easy with scheduled service and ongoing support.

Can GEM install a heat pump in an older home?

Yes, heat pumps can be installed in many older homes with the right approach. GEM evaluates your home’s layout, insulation, and existing systems to recommend the best solution. This ensures your new system performs effectively while aligning with your home’s structure and energy needs.

Redeem Offer

Your Promotional Selection Has Been Applied!

This field is for validation purposes and should be left unchanged.
Newsletter Signup
This field is hidden when viewing the form