A Smarter Way to Heat and Cool Your New England Home

If you’re tired of uneven temperatures and high energy bills, it might be time to upgrade your HVAC system.

A modern heat pump provides reliable, consistent heating and cooling while lowering costs. From choosing the right system to professional installation, GEM Plumbing & Heating Services, LLC handles every step with same-day appointments, transparent pricing, and decades of local expertise.

GEM makes upgrading to a heat pump simple and stress-free. Contact us today to schedule your installation in Rhode Island and Southeastern Massachusetts.

(833) 222-2953


(833) 222-2953

Need a New Heat Pump? GEM Has You Covered!

GEM isn’t a national chain – we’re local to Rhode Island and Southeastern Massachusetts, with deep roots in the community.

With over 75 years of experience, 700 skilled employees, and more than 500 trucks on the road, we know New England homes. Our team understands the challenges of older homes, unpredictable weather, and high energy costs. When it’s time to install a new heat pump, GEM brings local expertise and honest guidance every step of the way. We pride ourselves on arriving on time, protecting your home during installation, and leaving your space spotless.


Skilled employees

Trucks on the Road

Years in Business

Emergency Service


What to Expect During Your Heat Pump Installation

At GEM, we handle every detail of your installation so you can focus on enjoying your new system. Here’s a look at our heat pump installation process:

Book your appointment online or by phone. Our friendly team finds a convenient time for one of our HVAC professionals to visit your home.

Our technicians evaluate your home’s heating and cooling needs, determine the correct heat pump size and efficiency level, and provide a clear, upfront estimate with available rebates and financing options.

We arrive on time, remove your old system, and install your new heat pump safely and efficiently. Floors and furniture are protected, and we clean up before we leave.

Once installed, we test your heat pump to ensure it’s running properly. Our team will show you how to use your thermostat and explain any system features.

Female Gem Plumbing u0026amp; Heating employee sitting at a desk smiling

(833) 222-2953

What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 8551 reviews
I found my water heater leaking on a Friday late afternoon called GEM the came out explained everything to my and gave me quote..came to my house the next morning and installed the new water heater and explained everything to me.. very good to deal with.
Christopher, John, Steven, Brody and Joseph were all punctual and attentive. Great to meet so many great crew members. Getting the problem fixed and keeping me aware of future needs with my equipment before they become real issues. I appreciated the staff immensely from the technicians to the call team members.
GEM did good job in closing the ceilin and matching to the existing pattern
Fantastic, and quick service! Tyler was extremely polite and an accomplished HVAC person. He explained the problem with my AC unit in great detail, and fixed it in no time at all. He also offered to incorporate my seasonal maintenance into this visit, which I am very pleased with. I recommend Tyler on every level!! Virginia Fay. 👍
Efficient and informative and friendly service, thank you!
This is definitely a five star review and if you had more stars, I would grant those as well. Jordan is an amazing young man. He is respectful knowledgeable and extremely patient. Fixed/updated everything that needed it in a very timely manner and checked everything twice. Now I’m going to request his coming back next time!!
Jared was great, super knowledgeable super personable, easy to work with.
I cannot say enough good things about this company! From getting the initial walk through done, to designing the ductwork, and executing their plan, every step has been amazing. They got the work done incredibly fast, cleaned up after themselves, and offered very high quality systems. Highly recommend!
Outstanding service, prompt courteous and knowledgeable
Team arrived exactly when expected. Knowledgeable and efficient. Richard F was able to diagnosis and fix a problem with our AC in short order. Continue to highly recommend.
The GEM plumbers were fantastic. They hooked up a new spigot and a back flow preventer for the drip irrigation system I will have installed soon. They explained everything, they were fast and respected my home during the job. I highly recommend GEM for your next plumbing repair or upgrade.
Today Nicole from GEM extended the pipe and added a female adapter for the irrigation system. She was speedy and fantastic!
Josh was very pleasant, helpful and efficient. He worked on adding a valve to our boiler. Not sure how to answer other questions.
Called GEM this morning when I discovered that our water heater decided to stop working some time in the night. Ari in the office was extremely nice and was able to schedule a technician to come out same day. John was great, super helpful, and knowledgeable. He explained the system we have and what was going on. He was great with answering my questions and I really appreciated his taking the time to go over the various components of the water heater as well as answering my questions about their membership maintenance program. I look forward to working with GEM moving forward.
Professional installers from start to finish.
Douglas V. was prompt, provided great service and quality work. Douglas is professional and knowledgeable in his field. Highly recommend for HVAC repairs and maintenance needs.
Very nice technicians polite and did a great job tune up on my generator thank you
Aaron came for a 2nd successful visit. This time to figure out the cause of low/no water pressure in some of our H&C setups for 5 bathroom sinks. He left with 3 sinks H&C flowing freely & demonstrated the need for 2 new faucet installations so Hot H2O could be restored to the remaining sinks. Much appreciated as others had immediately started talking about replacing pipes without investigating less complicated solutions. As before, Aaron was a professional pleasure to have in our home & pricing will be the only holdup for us to continue with the faucet installations. Due to him, I have high hopes for the GEM electrician arriving next week & the HVAC maintenance later this month.
Courteous friendly service people, give complete information about work needed.
Those guys were awesome. They were very respectful and professional.
We have been a customer of Gem plumbing for a long time, yesterday Alexander R was out, He was the very best technician we have ever had. He was polite, considerate professional, detailed, informative and very thorough. Thank you for being a company that we can trust. we have always been happy with all your technicians and your work. A company we can count on that is saying something in today’s market.
Timely and professional service. Took the time and effort to complete job in the right way.
Very helpful in getting to me earlier than expected during the heat wave. I would recommend GEM to everyone.
Chris did a great job. Very pleasant and professional!
Great team came to fix our leaking pipe. Truly professional. Did what needed to be done and were extremely well versed in codes and fixing mistakes of the past.

GEM technician portrait in front of GEM service truck

(833) 222-2953

Signs It’s Time to Install a New Heat Pump

Not every issue requires a full replacement, but several signs suggest a new heat pump may be the best option:

Here’s when we recommend considering a new heat pump.

Most heat pumps last 12-15 years. If your system is aging, losing efficiency, or experiencing frequent repairs, it’s probably time for a replacement.

Older systems work harder to maintain comfort which drives up energy costs. A modern heat pump can lower monthly bills while keeping your home cozy.

It’s not uncommon for a heat pump to need a repair once a year, but if repairs are starting to pile up, it makes more sense to invest your hard-earned money into a new system.

Rooms that are too warm or too cold signal that your heat pump may not be distributing air properly. This often occurs when systems begin to age and lose effectiveness.

Key Benefits of Upgrading to a New Heat Pump

Installing a modern heat pump can transform your home’s comfort while lowering energy costs.

Whether you’ve had a heat pump for a while and it’s time to replace it with a more modern option, or you’ve never had a heat pump in your home before, they’re durable and reliable systems that keep your home at the right temperature all year round. Here are some of the most important benefits:

Unlike traditional HVAC systems that provide only heating or cooling, heat pumps deliver both warm air in winter and cool air in summer. GEM assures your heat pump is properly sized and installed for maximum efficiency.

Modern heat pumps don’t rely on burning fuel to heat homes like traditional systems. Instead, they extract heat from the outside air and transfer it indoors, even in cold temperatures, using far less energy than conventional heating.

A properly installed heat pump improves airflow, filtration, and humidity control to help reduce dust, allergens, and other airborne particles. This creates a healthier, more comfortable environment at home.

Why Homeowners Trust GEM for Heat Pump Installation

At GEM, we understand that home comfort depends on an HVAC system that’s working at its best.

Our team is here to make sure you never have to spend another night shivering in the cold or sweating

Founded in 1949, GEM has proudly served generations of Rhode Island and Southeastern Massachusetts homeowners. Our technicians are NATE-certified and factory-trained to provide safe, dependable heat pump installations that stand the test of time.

From our helpful call center employees to our polite, skilled technicians, GEM treats every home like it’s our own. We show up on time, protect your space, and ensure every installation meets our high standards.

GEM handles everything in-house – from electrical upgrades to ductwork adjustments – so you don’t need multiple contractors. One call gets your heat pump installed and ready to perform.

We don’t believe in a one-size-fits-all approach to home comfort. Our technicians perform a detailed assessment of your home’s layout and insulation to ensure your new heat pump is perfectly sized for maximum efficiency and consistent performance in every room.

A heat pump is a sophisticated piece of equipment that requires a professional touch to reach its full potential. From the initial setup to future maintenance, our team provides the technical skill and dependable support needed to keep your system running reliably for years to come.

We recognize that every house has unique heating and cooling requirements. Our experts evaluate your specific space and comfort goals to recommend a heat pump system that provides the perfect balance of year-round temperature control and energy efficiency.

Smart thermostat installation by GEM HVAC technician

(833) 222-2953


customer and technician interaction

Our GEM Family Cares for Your System’s Entire Life

Your homes HVAC, plumbing and electrical systems work hard all year. Regular maintenance keeps it running efficiently, quietly, and reliably for years to come.

Our Home Comfort Club makes maintenance easy with annual tune-ups, priority scheduling, and discounts on repairs. We catch problems before they become emergencies and keep your home’s systems running the way they should, year after year.


Schedule Your Heat Pump Installation With GEM

With decades of experience serving Rhode Island and Southeastern Massachusetts, GEM makes heat pump installation simple, dependable, and worry-free.

From consultation to final inspection, our licensed technicians handle everything with professionalism and care. Don’t wait to upgrade your home comfort – call or book online today to schedule an appointment.

GEM technician in front of service truck



Frequently Asked Questions About Heat Pump Installation

How do I know if I need a new heat pump?

Common signs you need a new heat pump include frequent repairs, rising energy bills, inconsistent home temperatures, or a system older than 12-15 years. GEM can evaluate your system and recommend the best solution.

How long does heat pump installation take?

Most installations are completed in a single day. GEM’s team handles the process efficiently, ensuring your system is operating properly before we leave.

Can GEM help me qualify for rebates or incentives?

GEM guides homeowners through manufacturer rebates, utility programs, and state incentives to help make your installation more affordable.

How do I maintain my heat pump after installation?

Regular maintenance is key. GEM’s Home Comfort Club provides annual tune-ups, priority scheduling, and discounts to keep your system running efficiently.

Can GEM replace my old heat pump?

Absolutely. GEM safely removes and disposes of old systems, installs your new unit, and ensures it operates at peak efficiency.

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