A Smarter Way to Heat and Cool Your New England Home

If you’re tired of uneven temperatures and high energy bills, it might be time to upgrade your HVAC system.

A modern heat pump provides reliable, consistent heating and cooling while lowering costs. From choosing the right system to professional installation, GEM Plumbing & Heating Services, LLC handles every step with same-day appointments, transparent pricing, and decades of local expertise.

GEM makes upgrading to a heat pump simple and stress-free. Contact us today to schedule your installation in Rhode Island and Southeastern Massachusetts.

(833) 222-2953


(833) 222-2953

Need a New Heat Pump? GEM Has You Covered!

GEM isn’t a national chain – we’re local to Rhode Island and Southeastern Massachusetts, with deep roots in the community.

With over 75 years of experience, 700 skilled employees, and more than 500 trucks on the road, we know New England homes. Our team understands the challenges of older homes, unpredictable weather, and high energy costs. When it’s time to install a new heat pump, GEM brings local expertise and honest guidance every step of the way. We pride ourselves on arriving on time, protecting your home during installation, and leaving your space spotless.


Skilled employees

Trucks on the Road

Years in Business

Emergency Service


What to Expect During Your Heat Pump Installation

At GEM, we handle every detail of your installation so you can focus on enjoying your new system. Here’s a look at our heat pump installation process:

Book your appointment online or by phone. Our friendly team finds a convenient time for one of our HVAC professionals to visit your home.

Our technicians evaluate your home’s heating and cooling needs, determine the correct heat pump size and efficiency level, and provide a clear, upfront estimate with available rebates and financing options.

We arrive on time, remove your old system, and install your new heat pump safely and efficiently. Floors and furniture are protected, and we clean up before we leave.

Once installed, we test your heat pump to ensure it’s running properly. Our team will show you how to use your thermostat and explain any system features.

Female Gem Plumbing u0026amp; Heating employee sitting at a desk smiling

(833) 222-2953

What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 8686 reviews
Two Gem workers showed up to do annual service on time. Dave and his coworker were friendly, professional and excellent communicators.
The professionals from Gem came to our house to fix a leaky well pump. Fortunately, they diagnosed the problems, and were able to replace our well and tank all in one day. They showed me how bad the pump and tank were, gave us options, gave us estimate. After everything was installed they tested everything to make sure it was in working order. I had a great experience, and I would highly recommend using them. I cannot thank them enough.
Chris and Nem cleaned & checked the parts of my A/C system making sure all was functioning properly. Both helped me have a better understanding of how the unit works & things to consider as upgrades to the HVAC system. Based on their visit I plan to renew my annual maintenance plan.
Quick appointment, resolution and everything‘s working great
Great experience. On time, pleasant and performed work efficiently.
Excellent professional service. Joseph explained everything about our annual A/C maintenance service. He is a fine representative for GEM.
Dovantay was very knowledgeable and professional.Dovantay did a great job.
Was able to get an appt right away and excellent technicians
GEM customer service and technicians are great. They communicate with you, are prompt, courteous and very knowledgible.
Quality work, fast response time. Great staff and incredible technicians.
Thanks for your excellent service.
Scott was kind and very welcomed , explained what the issue could be and recommended few option , he was very thorough and knowledgeable.
Luis and Edwin did an OUTSTANDING job in replacing my old furnace with a new one. They were thorough in every aspect of the job. From removal to the new install and clean up. Very professional and answered any questions I had. I can't thank them enough for the excellent Jobe they performed. 👍👍👍👍
He was on time , very professional, and knew how to correct our plumbing problem9 on
Excellent service, highly recommended. We had a ceiling fan replaced with a chadelier on a cathedral ceiling. It was not that easy, and they did a great job!
Knew his business well, was extremely friendly and patient with me. Overall, just a very pleasant experience.
Anthony Pena was SUPER !

Labor Price was RIDICULOUSLY Overpriced !!!!
Outstanding evaluation of mini split 2 heads and the exterior fan. Excellent service for better maintenance going forward. Detailed inspection and testing of all components including outside line bundles and their likely performance considering deterioration to date. Options, benefits and costs compared and explained. Decisions made and work performed immediately and perfectly!!! Thank you Richard and later for satisfaction follow up. Calling GEM is the best decision I have made as a homeowner. THANK YOU!!! To Eric, Genaro, Jacob, Leo, and your whole team for your superlative work ethic and dedication to the process from of dismantling our 80 year old boiler / hot water system to installation of our new tankless water heater system. And the GREAT clean up also! You are highly trained professionals and finely tuned team. Your attention to every detail and completion of each phase has made me a happy and confident customer.
Knowledgeable and friendly
Technician was very responsive and with great attention to detail.
I've dealt with Carmines for years. Decided to give them another job following their acquisition by GEM. Still the same good-hearted people. Paul came to our house & w/in minutes diagnosed the prob with our mini-split AC system: a clogged drain. He explained everything about the system; did a great job; & was a pleasure to speak with.
I contacted the office later with a billing inquiry later. Sonja in Customer Service resolved my call to my satisfaction. I will do business with GEM Carmine's again.
Josh and Kevin were fantastic. They showed up on time and were very helpful and professional. At every step of the process, they kept me informed. They tested the units and showed me and my wife how to operate and select the functions we like with our remote. Thank You GEM for a great job. Thanks Kevin and Josh for your professional manner and you're great work.
All options were explained with pros and cons of each. The Technician was extremely polite and professional in explaining the options and repairs that were needed.
Very happy with the service. The men were kind, professional, and did quality work. The whole process from booking the appointment to work being finished was very fast.
John was very conscientious

GEM technician portrait in front of GEM service truck

(833) 222-2953

Signs It’s Time to Install a New Heat Pump

Not every issue requires a full replacement, but several signs suggest a new heat pump may be the best option:

Here’s when we recommend considering a new heat pump.

Most heat pumps last 12-15 years. If your system is aging, losing efficiency, or experiencing frequent repairs, it’s probably time for a replacement.

Older systems work harder to maintain comfort which drives up energy costs. A modern heat pump can lower monthly bills while keeping your home cozy.

It’s not uncommon for a heat pump to need a repair once a year, but if repairs are starting to pile up, it makes more sense to invest your hard-earned money into a new system.

Rooms that are too warm or too cold signal that your heat pump may not be distributing air properly. This often occurs when systems begin to age and lose effectiveness.

Key Benefits of Upgrading to a New Heat Pump

Installing a modern heat pump can transform your home’s comfort while lowering energy costs.

Whether you’ve had a heat pump for a while and it’s time to replace it with a more modern option, or you’ve never had a heat pump in your home before, they’re durable and reliable systems that keep your home at the right temperature all year round. Here are some of the most important benefits:

Unlike traditional HVAC systems that provide only heating or cooling, heat pumps deliver both warm air in winter and cool air in summer. GEM assures your heat pump is properly sized and installed for maximum efficiency.

Modern heat pumps don’t rely on burning fuel to heat homes like traditional systems. Instead, they extract heat from the outside air and transfer it indoors, even in cold temperatures, using far less energy than conventional heating.

A properly installed heat pump improves airflow, filtration, and humidity control to help reduce dust, allergens, and other airborne particles. This creates a healthier, more comfortable environment at home.

Why Homeowners Trust GEM for Heat Pump Installation

At GEM, we understand that home comfort depends on an HVAC system that’s working at its best.

Our team is here to make sure you never have to spend another night shivering in the cold or sweating

Founded in 1949, GEM has proudly served generations of Rhode Island and Southeastern Massachusetts homeowners. Our technicians are NATE-certified and factory-trained to provide safe, dependable heat pump installations that stand the test of time.

From our helpful call center employees to our polite, skilled technicians, GEM treats every home like it’s our own. We show up on time, protect your space, and ensure every installation meets our high standards.

GEM handles everything in-house – from electrical upgrades to ductwork adjustments – so you don’t need multiple contractors. One call gets your heat pump installed and ready to perform.

We don’t believe in a one-size-fits-all approach to home comfort. Our technicians perform a detailed assessment of your home’s layout and insulation to ensure your new heat pump is perfectly sized for maximum efficiency and consistent performance in every room.

A heat pump is a sophisticated piece of equipment that requires a professional touch to reach its full potential. From the initial setup to future maintenance, our team provides the technical skill and dependable support needed to keep your system running reliably for years to come.

We recognize that every house has unique heating and cooling requirements. Our experts evaluate your specific space and comfort goals to recommend a heat pump system that provides the perfect balance of year-round temperature control and energy efficiency.

Smart thermostat installation by GEM HVAC technician

(833) 222-2953


customer and technician interaction

Our GEM Family Cares for Your System’s Entire Life

Your homes HVAC, plumbing and electrical systems work hard all year. Regular maintenance keeps it running efficiently, quietly, and reliably for years to come.

Our Home Comfort Club makes maintenance easy with annual tune-ups, priority scheduling, and discounts on repairs. We catch problems before they become emergencies and keep your home’s systems running the way they should, year after year.


Schedule Your Heat Pump Installation With GEM

With decades of experience serving Rhode Island and Southeastern Massachusetts, GEM makes heat pump installation simple, dependable, and worry-free.

From consultation to final inspection, our licensed technicians handle everything with professionalism and care. Don’t wait to upgrade your home comfort – call or book online today to schedule an appointment.

GEM technician in front of service truck



Frequently Asked Questions About Heat Pump Installation

How do I know if I need a new heat pump?

Common signs you need a new heat pump include frequent repairs, rising energy bills, inconsistent home temperatures, or a system older than 12-15 years. GEM can evaluate your system and recommend the best solution.

How long does heat pump installation take?

Most installations are completed in a single day. GEM’s team handles the process efficiently, ensuring your system is operating properly before we leave.

Can GEM help me qualify for rebates or incentives?

GEM guides homeowners through manufacturer rebates, utility programs, and state incentives to help make your installation more affordable.

How do I maintain my heat pump after installation?

Regular maintenance is key. GEM’s Home Comfort Club provides annual tune-ups, priority scheduling, and discounts to keep your system running efficiently.

Can GEM replace my old heat pump?

Absolutely. GEM safely removes and disposes of old systems, installs your new unit, and ensures it operates at peak efficiency.

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