A Smarter Way to Heat and Cool Your New England Home

If you’re tired of uneven temperatures and high energy bills, it might be time to upgrade your HVAC system.

A modern heat pump provides reliable, consistent heating and cooling while lowering costs. From choosing the right system to professional installation, GEM Plumbing & Heating Services, LLC handles every step with same-day appointments, transparent pricing, and decades of local expertise.

GEM makes upgrading to a heat pump simple and stress-free. Contact us today to schedule your installation in Rhode Island and Southeastern Massachusetts.

(833) 222-2953


(833) 222-2953

Need a New Heat Pump? GEM Has You Covered!

GEM isn’t a national chain – we’re local to Rhode Island and Southeastern Massachusetts, with deep roots in the community.

With over 75 years of experience, 700 skilled employees, and more than 500 trucks on the road, we know New England homes. Our team understands the challenges of older homes, unpredictable weather, and high energy costs. When it’s time to install a new heat pump, GEM brings local expertise and honest guidance every step of the way. We pride ourselves on arriving on time, protecting your home during installation, and leaving your space spotless.


Skilled employees

Trucks on the Road

Years in Business

Emergency Service


What to Expect During Your Heat Pump Installation

At GEM, we handle every detail of your installation so you can focus on enjoying your new system. Here’s a look at our heat pump installation process:

Book your appointment online or by phone. Our friendly team finds a convenient time for one of our HVAC professionals to visit your home.

Our technicians evaluate your home’s heating and cooling needs, determine the correct heat pump size and efficiency level, and provide a clear, upfront estimate with available rebates and financing options.

We arrive on time, remove your old system, and install your new heat pump safely and efficiently. Floors and furniture are protected, and we clean up before we leave.

Once installed, we test your heat pump to ensure it’s running properly. Our team will show you how to use your thermostat and explain any system features.

Female Gem Plumbing u0026amp; Heating employee sitting at a desk smiling

(833) 222-2953

What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 8501 reviews
Although, we had to drop a lot of money today. We are very appreciative of David Santiago and Colin D. David explained everything that was wrong with our system. Even tried to find a way to fix the disaster. Even though we both knew, it wasn't worth it. That's where Colin come in and broke the heart breaking news but helped us find options and worked with us. With that we are VERY thankful for you both! GEM has a life long customer. Thanks guys.
Alex did a great job and most importantly, gained the confidence of my wife. Not an insignificant accomplishment in the middle of major repairs that required shutting off water and not flushing toilets, etc. Thanks Alex!
Anthony from Carmine’s arrived in the time slot given to me. He was very professional, knowledgeable and had a great disposition. Anthony was also very patient and answered the countless questions I had. I would definitely recommend Anthony Pena and Carmine’s for any issues regarding your plumbing needs, and more.
Technician was very knowledgeable, professional and thorough. I was extremely pleased with his service.
Techs were very informative- helpful and thorough
The GEM plumbers were fantastic. They hooked up a new spigot and a back flow preventer for the drip irrigation system I will have installed soon. They explained everything, they were fast and respected my home during the job. I highly recommend GEM for your next plumbing repair or upgrade.
Gem is the most efficient and well organized company i have ever done business with ii the past 5 years. professional at all levels
Came in for one issue but ended up dealing with a different issue and was fixed same day
Douglas was great. Accommodated our grandkids naps. Friendly & efficient.
Quick, thorough, cost-effective services!
Prompt courteous service. Highly recommend Gem!
Joan with Gem Plumbing and Heating was professional, knowledgeable, and did excellent work. He replaced our tankless water heater pump and explained everything very clearly. We really appreciate his expertise and would definitely recommend him!
The best ,very professional spent time and explained everything. Aaron was extremely nice and knowledgeable . The most important thing is he fixed the problem that another company didn’t. I am a true believer and signed up to be a. Member for on going maintenance.
I have been looking for a quality heating and plumbing company for some time. Gem is it.
Great timely service
Dave and Kyle are extremely knowledgeable on these water systems. Dave found the problem right off the bat. We are pleased that experienced people work for your company.
Dave is awesome! Knew exactly what to do and quick and efficient! Very nice guy! And Kyle is sweet! Hope to see them again! 5 plus starts from me! Thank you guys 💙
Very fast install of 7-zone mini split system and required panel upgrade. From first call to work completion was less than a week. No quality issues of install and the workers were great. Overall GEM is very expensive, but quality and speed are fantastic.
Just completed AC tune up with Nick R. Courteous and knowledgeable service. Thorough and friendly. Arrived on time and explained his intent. Highly recommend!
Richard F. was the first Gem employee I met. My original appointment was to have the air conditioner yearly service (central air). After opening the side panel Richard showed me the black mold and rust inside the unit. NO ONE had ever opened the side panel during a yearly service appointment. There were years of built up black mold. I will NEVER use the companies I have used in the past. Richard presented 2 options. He was not pushy. He simply presented the information to me and answered all of my questions. Richard is respectful both professionally and personally. We scheduled the appointment for the following day (removal of the old unit and condenser and installation of the new.

The following day Richie and John arrived at 7:45AM. Leo then arrived. They worked from the time they arrived (7:45AM-5:00PM) until they completed the job. They are respectful both professionally and personally. They thoroughly explained all the work they did and gave me information that I did not know previously. Again, we get the a/c serviced yearly and no one had ever explained anything. They cleaned up after completing the work. I mean immaculately.
He came over on Easter Sunday and helped us with a big problem that could not wait. He explained everything in detail. He stayed until the problem was resolved. Really nice guy.
Tech was efficient, skilled, client focused and really nice
Very professional and nice. Answer our questions, highly recommended
Joe and Richard are extremely pleasant and professional. I was pleased that when I got the phone call saying that they would arrive in 45 minutes they were at my door in 45 minutes! We are very pleased that we called GEM Heating and Plumbing.
Solid squad, I was sad to hear Bill is retiring. Highly recommend GEM to anyone who has HVAC, plumbing, or electrical needs.

GEM technician portrait in front of GEM service truck

(833) 222-2953

Signs It’s Time to Install a New Heat Pump

Not every issue requires a full replacement, but several signs suggest a new heat pump may be the best option:

Here’s when we recommend considering a new heat pump.

Most heat pumps last 12-15 years. If your system is aging, losing efficiency, or experiencing frequent repairs, it’s probably time for a replacement.

Older systems work harder to maintain comfort which drives up energy costs. A modern heat pump can lower monthly bills while keeping your home cozy.

It’s not uncommon for a heat pump to need a repair once a year, but if repairs are starting to pile up, it makes more sense to invest your hard-earned money into a new system.

Rooms that are too warm or too cold signal that your heat pump may not be distributing air properly. This often occurs when systems begin to age and lose effectiveness.

Key Benefits of Upgrading to a New Heat Pump

Installing a modern heat pump can transform your home’s comfort while lowering energy costs.

Whether you’ve had a heat pump for a while and it’s time to replace it with a more modern option, or you’ve never had a heat pump in your home before, they’re durable and reliable systems that keep your home at the right temperature all year round. Here are some of the most important benefits:

Unlike traditional HVAC systems that provide only heating or cooling, heat pumps deliver both warm air in winter and cool air in summer. GEM assures your heat pump is properly sized and installed for maximum efficiency.

Modern heat pumps don’t rely on burning fuel to heat homes like traditional systems. Instead, they extract heat from the outside air and transfer it indoors, even in cold temperatures, using far less energy than conventional heating.

A properly installed heat pump improves airflow, filtration, and humidity control to help reduce dust, allergens, and other airborne particles. This creates a healthier, more comfortable environment at home.

Why Homeowners Trust GEM for Heat Pump Installation

At GEM, we understand that home comfort depends on an HVAC system that’s working at its best.

Our team is here to make sure you never have to spend another night shivering in the cold or sweating

Founded in 1949, GEM has proudly served generations of Rhode Island and Southeastern Massachusetts homeowners. Our technicians are NATE-certified and factory-trained to provide safe, dependable heat pump installations that stand the test of time.

From our helpful call center employees to our polite, skilled technicians, GEM treats every home like it’s our own. We show up on time, protect your space, and ensure every installation meets our high standards.

GEM handles everything in-house – from electrical upgrades to ductwork adjustments – so you don’t need multiple contractors. One call gets your heat pump installed and ready to perform.

We don’t believe in a one-size-fits-all approach to home comfort. Our technicians perform a detailed assessment of your home’s layout and insulation to ensure your new heat pump is perfectly sized for maximum efficiency and consistent performance in every room.

A heat pump is a sophisticated piece of equipment that requires a professional touch to reach its full potential. From the initial setup to future maintenance, our team provides the technical skill and dependable support needed to keep your system running reliably for years to come.

We recognize that every house has unique heating and cooling requirements. Our experts evaluate your specific space and comfort goals to recommend a heat pump system that provides the perfect balance of year-round temperature control and energy efficiency.

Smart thermostat installation by GEM HVAC technician

(833) 222-2953


customer and technician interaction

Our GEM Family Cares for Your System’s Entire Life

Your homes HVAC, plumbing and electrical systems work hard all year. Regular maintenance keeps it running efficiently, quietly, and reliably for years to come.

Our Home Comfort Club makes maintenance easy with annual tune-ups, priority scheduling, and discounts on repairs. We catch problems before they become emergencies and keep your home’s systems running the way they should, year after year.


Schedule Your Heat Pump Installation With GEM

With decades of experience serving Rhode Island and Southeastern Massachusetts, GEM makes heat pump installation simple, dependable, and worry-free.

From consultation to final inspection, our licensed technicians handle everything with professionalism and care. Don’t wait to upgrade your home comfort – call or book online today to schedule an appointment.

GEM technician in front of service truck



Frequently Asked Questions About Heat Pump Installation

How do I know if I need a new heat pump?

Common signs you need a new heat pump include frequent repairs, rising energy bills, inconsistent home temperatures, or a system older than 12-15 years. GEM can evaluate your system and recommend the best solution.

How long does heat pump installation take?

Most installations are completed in a single day. GEM’s team handles the process efficiently, ensuring your system is operating properly before we leave.

Can GEM help me qualify for rebates or incentives?

GEM guides homeowners through manufacturer rebates, utility programs, and state incentives to help make your installation more affordable.

How do I maintain my heat pump after installation?

Regular maintenance is key. GEM’s Home Comfort Club provides annual tune-ups, priority scheduling, and discounts to keep your system running efficiently.

Can GEM replace my old heat pump?

Absolutely. GEM safely removes and disposes of old systems, installs your new unit, and ensures it operates at peak efficiency.

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