A Smarter Way to Heat and Cool Your New England Home

If you’re tired of uneven temperatures and high energy bills, it might be time to upgrade your HVAC system.

A modern heat pump provides reliable, consistent heating and cooling while lowering costs. From choosing the right system to professional installation, GEM Plumbing & Heating Services, LLC handles every step with same-day appointments, transparent pricing, and decades of local expertise.

GEM makes upgrading to a heat pump simple and stress-free. Contact us today to schedule your installation in Rhode Island and Southeastern Massachusetts.

(833) 222-2953


(833) 222-2953

Need a New Heat Pump? GEM Has You Covered!

GEM isn’t a national chain – we’re local to Rhode Island and Southeastern Massachusetts, with deep roots in the community.

With over 75 years of experience, 700 skilled employees, and more than 500 trucks on the road, we know New England homes. Our team understands the challenges of older homes, unpredictable weather, and high energy costs. When it’s time to install a new heat pump, GEM brings local expertise and honest guidance every step of the way. We pride ourselves on arriving on time, protecting your home during installation, and leaving your space spotless.


Skilled employees

Trucks on the Road

Years in Business

Emergency Service


What to Expect During Your Heat Pump Installation

At GEM, we handle every detail of your installation so you can focus on enjoying your new system. Here’s a look at our heat pump installation process:

Book your appointment online or by phone. Our friendly team finds a convenient time for one of our HVAC professionals to visit your home.

Our technicians evaluate your home’s heating and cooling needs, determine the correct heat pump size and efficiency level, and provide a clear, upfront estimate with available rebates and financing options.

We arrive on time, remove your old system, and install your new heat pump safely and efficiently. Floors and furniture are protected, and we clean up before we leave.

Once installed, we test your heat pump to ensure it’s running properly. Our team will show you how to use your thermostat and explain any system features.

Female Gem Plumbing u0026amp; Heating employee sitting at a desk smiling

(833) 222-2953

What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 8894 reviews
I do wish it hadn’t been so expensive, but I will say I really did feel like my technician understood what he was doing. He was knowledgeable and professional. He explained things well and I’d be happy to work with him again.
William (Bill) and Antony arrived promptly and serviced my boiler system – everything is up and running smoothly (and the hot water is back).!
Dory was friendly, respectful, and went above and beyond!
Omar did an excellent job installing our central air conditioning system. Very efficient and friendly. He got the system up and running quickly and had a great attitude. Kept the house neat while cutting holes in the ceiling for vents. An all around positive experience.
Steve R was amazing and was super helpful and kind 10/10 would welcome back!!
Eliceo from Gem is a professional skilled technician. He explained the installation process and was organized and neat.
Very efficient and focused. They were in and out in no time.
Great job. Very helpful explaining what the problem and what to expect from the repair. Highly recommend Gem.
Walter and Anthony did a great job!
1st time using GEM for plumbing. Process was smooth, the workers were professional and diligent and kept me up to date the entire process. I highly recommend their services
Right on time, very knowledgeable about the issues I had. Great job fixing the leaks I had at home. No doubt I would recommend their service. Thank you Abraham.
Nice people, quick to respond and knowledgeable. Highly recommend them for emergencies. William T. was great, thank so much
First maintenance on our Generac. All went very smoothly!! Arrived within timeframe provided and even informed on actual arrival that day!
Very polite gentleman who went right to work, provided an update once maintenance was completed and explained basic process performed.
David S, our GEM technician was on time, respectful of our home and provided us with a thorough explanation of our GEM service contract and the scope of work completed and recommended. I would highly recommend him again!
Alec and Scott made quick work of what turned out to be a simple solution. Very efficient, pleasant and explained the issue and recommendation clearly.
Both service calls to my house were with Nick, and I can't say enough good things about him. He's professional, courteous, communicative, and thorough. My only hiccup with Gem has been conflicting information from the office, but even with hiccups the staff have been professional and friendly. Thank you, Gem! You're the best, Nick!
great guy! vaery talented and professional
Joseph (Junior) from GEM Plumbing & Heating came out to do a check on our HVAC system for this season. He was very thorough, knowledgeable, and honest. Our system is in great shape after 16 years. Thank you Joe!!! We were on a contract plan, which was very reasonable, so we paid nothing at the time of service.
Our tech was Joseph (junior), Incredible experience came out the same day.Billed me for the service. Exceptional diagnostics, developed a number of options to fix the problem. We called four other places.First three never showed one showed and walked away, without figuring anything out. Our A/C has been out for 6 wks waiting for people to not show up. YOU ABSOLUTELY MUST CALL GEM FIRST
GEM responded very quickly. I was out of state when my tenant called stating the A/c system wasn't working. I called GEM to see if they would be willing to help me. I didn't have an account with them but they were more than willing to assist me with my broken A/C system.
Nick the technician was very knowledgeable and worked with me while I was out of state and with my tenants. He articulated very well, explaining all the issues, what the repair process would involve and the cost. There were no surprises. My tenants informed me that Nick was terrific !
Nick got the system up and running. Overall, it was a very positive experience and I would highly recommend GEM to anyone.
Great service. Timely response and got the job done. It’s on the pricey side but that’s expected given their quick response time. Joe was particularly good and have had him out twice on our property. Thanks!
From beginning to end the experience was amazing. It started with my man Walter who calmly with humor explained the process and my guys Ben and his partner who took cared of me and my family. They were professional and very knowledgeable about the process. Their patience when not finding my well was welcome. Awesome job
Thank you
The people are nice, punctual, pleasant.
And best of all great prices. I'm very happy with the service.
I was very impressed with Dory . He was extremely knowledgeable and very helpful.
Awesome service and friendly guys.

GEM technician portrait in front of GEM service truck

(833) 222-2953

Signs It’s Time to Install a New Heat Pump

Not every issue requires a full replacement, but several signs suggest a new heat pump may be the best option:

Here’s when we recommend considering a new heat pump.

Most heat pumps last 12-15 years. If your system is aging, losing efficiency, or experiencing frequent repairs, it’s probably time for a replacement.

Older systems work harder to maintain comfort which drives up energy costs. A modern heat pump can lower monthly bills while keeping your home cozy.

It’s not uncommon for a heat pump to need a repair once a year, but if repairs are starting to pile up, it makes more sense to invest your hard-earned money into a new system.

Rooms that are too warm or too cold signal that your heat pump may not be distributing air properly. This often occurs when systems begin to age and lose effectiveness.

Key Benefits of Upgrading to a New Heat Pump

Installing a modern heat pump can transform your home’s comfort while lowering energy costs.

Whether you’ve had a heat pump for a while and it’s time to replace it with a more modern option, or you’ve never had a heat pump in your home before, they’re durable and reliable systems that keep your home at the right temperature all year round. Here are some of the most important benefits:

Unlike traditional HVAC systems that provide only heating or cooling, heat pumps deliver both warm air in winter and cool air in summer. GEM assures your heat pump is properly sized and installed for maximum efficiency.

Modern heat pumps don’t rely on burning fuel to heat homes like traditional systems. Instead, they extract heat from the outside air and transfer it indoors, even in cold temperatures, using far less energy than conventional heating.

A properly installed heat pump improves airflow, filtration, and humidity control to help reduce dust, allergens, and other airborne particles. This creates a healthier, more comfortable environment at home.

Why Homeowners Trust GEM for Heat Pump Installation

At GEM, we understand that home comfort depends on an HVAC system that’s working at its best.

Our team is here to make sure you never have to spend another night shivering in the cold or sweating

Founded in 1949, GEM has proudly served generations of Rhode Island and Southeastern Massachusetts homeowners. Our technicians are NATE-certified and factory-trained to provide safe, dependable heat pump installations that stand the test of time.

From our helpful call center employees to our polite, skilled technicians, GEM treats every home like it’s our own. We show up on time, protect your space, and ensure every installation meets our high standards.

GEM handles everything in-house – from electrical upgrades to ductwork adjustments – so you don’t need multiple contractors. One call gets your heat pump installed and ready to perform.

We don’t believe in a one-size-fits-all approach to home comfort. Our technicians perform a detailed assessment of your home’s layout and insulation to ensure your new heat pump is perfectly sized for maximum efficiency and consistent performance in every room.

A heat pump is a sophisticated piece of equipment that requires a professional touch to reach its full potential. From the initial setup to future maintenance, our team provides the technical skill and dependable support needed to keep your system running reliably for years to come.

We recognize that every house has unique heating and cooling requirements. Our experts evaluate your specific space and comfort goals to recommend a heat pump system that provides the perfect balance of year-round temperature control and energy efficiency.

Smart thermostat installation by GEM HVAC technician

(833) 222-2953


customer and technician interaction

Our GEM Family Cares for Your System’s Entire Life

Your homes HVAC, plumbing and electrical systems work hard all year. Regular maintenance keeps it running efficiently, quietly, and reliably for years to come.

Our Home Comfort Club makes maintenance easy with annual tune-ups, priority scheduling, and discounts on repairs. We catch problems before they become emergencies and keep your home’s systems running the way they should, year after year.


Schedule Your Heat Pump Installation With GEM

With decades of experience serving Rhode Island and Southeastern Massachusetts, GEM makes heat pump installation simple, dependable, and worry-free.

From consultation to final inspection, our licensed technicians handle everything with professionalism and care. Don’t wait to upgrade your home comfort – call or book online today to schedule an appointment.

GEM technician in front of service truck



Frequently Asked Questions About Heat Pump Installation

How do I know if I need a new heat pump?

Common signs you need a new heat pump include frequent repairs, rising energy bills, inconsistent home temperatures, or a system older than 12-15 years. GEM can evaluate your system and recommend the best solution.

How long does heat pump installation take?

Most installations are completed in a single day. GEM’s team handles the process efficiently, ensuring your system is operating properly before we leave.

Can GEM help me qualify for rebates or incentives?

GEM guides homeowners through manufacturer rebates, utility programs, and state incentives to help make your installation more affordable.

How do I maintain my heat pump after installation?

Regular maintenance is key. GEM’s Home Comfort Club provides annual tune-ups, priority scheduling, and discounts to keep your system running efficiently.

Can GEM replace my old heat pump?

Absolutely. GEM safely removes and disposes of old systems, installs your new unit, and ensures it operates at peak efficiency.

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