Stay Comfortable All Summer With a New AC from GEM

Want to stay cool and relaxed this summer? Your home’s comfort often depends on the condition of your air conditioner.

If your system is aging or struggling to keep up with New England’s hot, humid summers, GEM Plumbing & Heating Services, LLC makes upgrading simple and stress-free. With 75 years of experience and one of the largest home services teams in the region, GEM brings unmatched expertise to every installation.

Our licensed technicians know Rhode Island and Southeast Massachusetts homes inside and out and will help you choose the right air conditioner for your space. We’ll guide you through every step of the process with honest recommendations and dependable results. For air conditioning installation you can trust, contact GEM today.

(833) 222-2953

GEM Tech repairing HVAC outdoors


(833) 222-2953

Need a New AC? GEM Delivers Fast, Dependable Service

GEM proudly serves homeowners across Rhode Island and Southeast Massachusetts with fast, reliable air conditioner replacement services.

We understand how disruptive it is when cooling issues interrupt your day. With over 500 fully stocked trucks on the road, our certified technicians are never far away. We’re a Carrier Factory Authorized Dealer, and all of our technicians are NATE certified – so you can expect the very best when we arrive at your home. Whether your system has failed unexpectedly or you’re planning an upgrade, we make it easy to get high-quality cooling solutions designed for New England’s weather.


Skilled employees

Trucks on the Road

Years in Business

Emergency Service


What to Expect During AC Installation

GEM follows a proven installation process to ensure your system performs exactly as it should.

We begin with a careful assessment of your home – evaluating square footage, insulation, layout, sun exposure, and existing ductwork – to help you choose the right-sized system. If your air conditioner is too big or too small, you’ll end up with uneven temperatures, higher energy bills, and a system that wears out faster than it should.

Your technician will review system options that match your home’s needs and provide straightforward pricing before any work begins. We’ll then walk you through energy ratings, performance features, and warranty details so you can make an informed choice.

On installation day, our team arrives prepared with the right tools, equipment, and materials. We remove your old system, install your new unit, and verify that every component is functioning correctly.

Once the work is complete, your technician will walk you through the system’s features, show how to use the thermostat, and explain how to maintain efficiency. You’ll feel confident in how to operate your new system when we leave.

Female Gem Plumbing u0026amp; Heating employee sitting at a desk smiling

(833) 222-2953

What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 8737 reviews
The technician did a great job!
Very satisfied with the work .
The technician was pleasant and respectful of my home.
This is the company for you. All your services. Tyler was on time. Diagnostic completed. Problem solved. Personal service isnt easy to come by these days. So dont hesitate to call Gem !!
I recently had my furnace serviced. David was respectful. pleasant, friendly, very knowledgeable. After servicing the furnace he came up with recommendations and walked me through each. He prioritized them for me, helping me to decide which ones could wait, and which ones need attention now. I appreciated his honesty and the time he spent with me. He left the work area clean , turned off all the lights. I will ask for David again . He was delightful. Very nice young man
This was an emergency situation on a 50 + year old toilet Extremely happy with the work. Gem is my new Plummer
Brody and Nick We’re both excellent! They Fix our air conditioner rapidly, and also told the part that was likely to fail and got everything fixed right away. They also had everything they needed on their truck, which is very helpful because often in these kinds of repair people forget to stock their truck And then you have to Take a second day off of work! They were excellent!
Tim was terrific.. very personable and knowledgeable ..he knows what he is doing..
..
Great service. The technician was very knowledgeable and friendly and got the job done quick and with great quality
David Santiago was excellent. Took his time to explain everything that was done with the service we had today and the other services and products that GEM offers .Thank you again David .
We had our A/C system maintenance with repairs done and our heating system maintained which included some repairs. Our GEM service person Corey was fantastic. He was pleasant, efficient, and very diligent. This was our first GEM experience and gave us the confidence to use their services in the future.
The technicians were extremely polite and professional. They explained everything to me . I am so very pleased and grateful for the time they took to take care of the problem .
As usual, the techs were polite, informative, and efficient. No issues.
I needed a solution to an Outside water faucet that was inaccessible under my new deck. Jason offered different options which I had not considered. His solution and workmanship turned out to be excellent. I am very happy with the results.
The techs were very knowledgable and skilled. They completed the work quickly and efficiently and ran down my options for the future work.
I could not fix a leak on the hot water connection on the bathroom sink. GEM came in and found the connector I was using didn’t have a washer. They had one and replaced it in minutes. Great people!
He solved my problem in 10 minutes.
Wonderful people wonderful service—thank you!!!
Conducted yearly maintenance of central air conditioning system. Tech was knowledgeable and thorough. Explained everything. Tech arrived 2 hours past allotted appointment window.
Phillip was very helpful and got our air conditioning maintenance done in an efficient manner.
Diego Moscosos and Bill were awesome. They were both kind and explained everything, answering all of my questions. They arrived promptly and repaired my unit with skill. I am very pleased with the service. Although it was expensive
Edward & his assistant from GEM did an excellent job fixing a couple of clogged drains. They were knowledgeable, friendly & efficient. Thanks to our membership we were able to save a little.
Anthony and the crew (Walter, Marc& John) did a fantastic job renovating our bathroom and repairing major plumbing issues in the process. Courteous, pleasant and all around good guys, I felt comfortable with them in my home. They worked hard to ensure we had a working bathroom and showed true teamwork. Thanks guys! 100% worth the 5 stars!
5 ⭐️ all the way. Every technician is knowledgeable, courteous and effective. I have 3 systems by Gem Plumbing and will not go anywhere else.
Gem Plumbing came to the rescue!
Manny was Very friendly, polite, knowledgeable, and Could answer any questions I had about repairing my air-conditioning unit. Valuable member of your team!
Was very impressed with Gems
Tech who was able to repair our AC units during our first real heat wave.
Hope to do business with Gem at our new home soon

GEM technician portrait in front of GEM service truck

(833) 222-2953

Signs You Need a New Air Conditioner

You may not always experience a complete system failure before you need a replacement, but that doesn’t mean issues aren’t present.

Many homeowners notice subtle warning signs before their AC stops working entirely. Here’s what to watch for:

If your air conditioner requires several repairs in a single season, it may be struggling to keep up with demand. Frequent repairs not only add up financially but also disrupt your comfort during the hottest months.

Higher energy costs can indicate your system is working harder than it should. A new, energy-saving AC unit installed by GEM can lower energy consumption to save you money.

If some areas of your home are warmer or cooler than others, your current system may be undersized or losing efficiency. Properly installed and calibrated air conditioners ensure consistent temperatures throughout your home.

If your air conditioner isn’t removing enough moisture, your home can feel sticky and uncomfortable. A new AC keeps humidity balanced throughout the cooling season.

What Are the Benefits of Installing a New AC System?

A modern cooling system installed by GEM’s team of professionals can make a noticeable difference.

You deserve comfort during the long, hot summer months. At GEM, we’re proud to provide new air conditioning systems that make a difference in your home’s comfort, safety, and efficiency. Here are some of the benefits of upgrading:

Modern air conditioners use far less energy than units from just 10-15 years ago. With GEM’s help choosing the right system for your home, you can stay cool and lower your energy bills. Many homeowners notice savings right away.

If your old AC can’t keep up on hot, humid days or leaves some rooms warmer than others, upgrading your AC can solve the problem. GEM’s team makes sure your new air conditioner delivers even, dependable cooling throughout your home.

Older systems often rattle, hum, or cycle loudly as components wear down. Some new air conditioners use advanced compressor technology and multi-stage operation to run noticeably quieter than older units.

Why GEM Is Rhode Island and Massachusetts’ Go-To AC Expert

With thousands of installations completed across Rhode Island and Southeast Massachusetts, GEM has earned a reputation for reliable workmanship, honest guidance, and a genuine commitment to customer care.

Here’s what sets us apart:

Our team understands the unique cooling needs of New England homes. From historic properties to new builds, we know how to size, install, and optimize systems that thrive in this region’s climate.

We prioritize professionalism and clear communication every step of the way. From your first call to your final walkthrough, we make the process smooth, straightforward, and respectful of your time and home.

Your long-term satisfaction matters to us. That’s why we only install high-quality systems that perform well through the region’s heat and humidity.

We’re here long after your system is installed. Whether you have questions, need service, or want help maximizing efficiency, our team always has your back.

We believe in honest work without the hidden surprises. Before any installation begins, we provide clear, upfront quotes so you can plan your budget with confidence and know exactly what to expect on your final bill.

We help you navigate the latest high-efficiency options and available rebates. Our experts ensure your new system is configured to maximize your savings and reduce your carbon footprint while keeping your home perfectly chilled.

Smart thermostat installation by GEM HVAC technician

(833) 222-2953


customer and technician interaction

Our GEM Family Cares for Your System’s Entire Life

Your air conditioner works hard every summer. Regular maintenance keeps it running efficiently, quietly, and reliably for years to come.

Our Home Comfort Club makes maintenance easy with annual tune-ups, priority scheduling, and discounts on repairs. We catch problems before they become emergencies and keep your system running the way it should, year after year.


Contact GEM for AC Installation Service

If your current AC is struggling and you’re ready to upgrade, GEM is here to help.

Since 1949, our team has been dedicated to exceptional service, and we’ll make sure your home is prepared for every New England summer.

Call or book an appointment online today for AC installation service.

GEM technician in front of service truck



Frequently Asked Questions About AC Installation

How long does AC installation take?

Most installations are completed in a single day, though ductwork adjustments or system upgrades may require additional time. Your technician will provide a clear timeline before work begins.

What size AC does my home need?

Proper sizing depends on square footage, layout, insulation, and more. GEM performs an HVAC load calculation to determine the right capacity for consistent, even cooling.

Can a new AC lower my energy bills?

Yes, modern systems are significantly more efficient than older ones. Many homeowners see lower energy costs after upgrading.

Do I need new ductwork to install a new AC?

Not always. If your ductwork is in good condition and properly sized, it may not need to be replaced. We’ll evaluate it during your consultation.

When is the best time to replace an aging AC?

If your system is over 10-15 years old, experiences frequent breakdowns, or struggles to cool your home evenly, replacing it before summer can prevent breakdowns.

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