Stay Comfortable All Summer With a New AC from GEM

Want to stay cool and relaxed this summer? Your home’s comfort often depends on the condition of your air conditioner.

If your system is aging or struggling to keep up with New England’s hot, humid summers, GEM Plumbing & Heating Services, LLC makes upgrading simple and stress-free. With 75 years of experience and one of the largest home services teams in the region, GEM brings unmatched expertise to every installation.

Our licensed technicians know Rhode Island and Southeast Massachusetts homes inside and out and will help you choose the right air conditioner for your space. We’ll guide you through every step of the process with honest recommendations and dependable results. For air conditioning installation you can trust, contact GEM today.

(833) 222-2953

GEM Tech repairing HVAC outdoors


(833) 222-2953

Need a New AC? GEM Delivers Fast, Dependable Service

GEM proudly serves homeowners across Rhode Island and Southeast Massachusetts with fast, reliable air conditioner replacement services.

We understand how disruptive it is when cooling issues interrupt your day. With over 500 fully stocked trucks on the road, our certified technicians are never far away. We’re a Carrier Factory Authorized Dealer, and all of our technicians are NATE certified – so you can expect the very best when we arrive at your home. Whether your system has failed unexpectedly or you’re planning an upgrade, we make it easy to get high-quality cooling solutions designed for New England’s weather.


Skilled employees

Trucks on the Road

Years in Business

Emergency Service


What to Expect During AC Installation

GEM follows a proven installation process to ensure your system performs exactly as it should.

We begin with a careful assessment of your home – evaluating square footage, insulation, layout, sun exposure, and existing ductwork – to help you choose the right-sized system. If your air conditioner is too big or too small, you’ll end up with uneven temperatures, higher energy bills, and a system that wears out faster than it should.

Your technician will review system options that match your home’s needs and provide straightforward pricing before any work begins. We’ll then walk you through energy ratings, performance features, and warranty details so you can make an informed choice.

On installation day, our team arrives prepared with the right tools, equipment, and materials. We remove your old system, install your new unit, and verify that every component is functioning correctly.

Once the work is complete, your technician will walk you through the system’s features, show how to use the thermostat, and explain how to maintain efficiency. You’ll feel confident in how to operate your new system when we leave.

Female Gem Plumbing u0026amp; Heating employee sitting at a desk smiling

(833) 222-2953

What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 9468 reviews
Bill Carey
12 hours ago
Very pleasant and informative. Obviously is positive about Gem. Because of associates like Eric I’m also positive about Hem
Ed Foti
1 day ago
Colin was exceptional. Explained what the problem was and he worked very hard to fix the problem. Also discussed options going forward. Terrific young man.
Professional, thorough, reliable and knowledgeable. I’m glad I chose Gem and will be working with them in the future.
donald dionne
1 day ago
As always, the technicians do a wonderful job and they’re friendly. The only thing I can say negative it’s overpriced and maybe give a better discount to seniors that are retired
Ed Arms
2 days ago
Gem techs redid intake & exhaust venting to improve appearance of difficult installation.
David Polishook
5 days ago
No repair was performed at this time I had to pay a diagnostic fee.
We had a new furnace installed today and the guys were great professional cleaned up after them self they were very informative they took all waste involved in the job and I will use gem again in the future
Ruth Ruth
5 days ago
Tom was very helpful discussing the pump and using the bypass system. we’re under contract
Karen Bell
5 days ago
Friendly, professional and informative. Answered all my questions.
Joseph Hoffman
6 days ago
Douglas has been to my house before. He is a very exceptional technician and I have confidence in his recommendations. Joe Hoffman
winnie uniacke
6 days ago
Once again, Gem to the rescue! My well pump failed but Gem didn’t. I have used Gem Plumbing for several years and have consistently been impressed with their service. They have responded quickly to a variety of emergencies and projects, including repairing my well, installing a hot water heater, replacing my electrical panel, and repairing my generator. In every case, their technicians arrived promptly, acted professionally, accurately diagnosed the problem, and successfully completed the repair. Their workmanship has been reliable, and their communication has always been clear and straightforward. It’s reassuring to have a company like Gem Plumbing that I can count on when something unexpected happens. I highly recommend them to anyone looking for responsive, professional, and dependable
edward anderson
6 days ago
That the technician was very thorough and very pleasant. I enjoyed his knowledge. Five stars are good for me.
I Schofield
6 days ago
Technicians were on time; very polite and professional and quickly resolved my issue. Will utilize their services again.
Aaron was very polite and explained everything well. Installed new system and took away the old one. It was quick and painless. Thank you Aaron.
David was great…friendly and knowledgeable.
Jeanine
1 week ago
Technician was knowledgeable, courteous and thorough. Took time to explain what was done for service.
Quick service and found a problem before it had a chance to fail. Thanks !
jane perkins
1 week ago
They weee smart, communicated well, professional.
Andy Moutinho
2 weeks ago
Gem Plumbing very professional and neat
Sean Crehan
2 weeks ago
Doug, one of the technicians came out today, and was outstanding! He came in (even on a holiday weekend), gave very professional service, and he was done in a no time.
Ted Wood
2 weeks ago
Excellent job by Bruno. Very happy with the new system.
Sara Pedone
2 weeks ago
I wasn’t anticipating a plumbing issue on a Friday before a long weekend but there I was with a busted hot water tank and a very wet floor. I called GEM at 1030am and by 130 Carmelo and Marcelo were at my house. They quickly diagnosed the situation and we scheduled an appointment for Sat am to have the tank replaced. Sat AM they were there earlier than planned and completed the job efficiently and professionally. Very happy with this company !
Peter Medeiros
2 weeks ago
Awesome company! Always reliable and on their game!! Great team! Always on time
George Spliff
2 weeks ago
Aiden and associate arrived on time and were very professional about the work. They were very informative and certainly knew their jobs. Answered all my questions. Would definitely be calling business again would recommend to other customers as well.
Mike DiMeo
2 weeks ago
Great job installing the air scrubber system!

GEM technician portrait in front of GEM service truck

(833) 222-2953

Signs You Need a New Air Conditioner

You may not always experience a complete system failure before you need a replacement, but that doesn’t mean issues aren’t present.

Many homeowners notice subtle warning signs before their AC stops working entirely. Here’s what to watch for:

If your air conditioner requires several repairs in a single season, it may be struggling to keep up with demand. Frequent repairs not only add up financially but also disrupt your comfort during the hottest months.

Higher energy costs can indicate your system is working harder than it should. A new, energy-saving AC unit installed by GEM can lower energy consumption to save you money.

If some areas of your home are warmer or cooler than others, your current system may be undersized or losing efficiency. Properly installed and calibrated air conditioners ensure consistent temperatures throughout your home.

If your air conditioner isn’t removing enough moisture, your home can feel sticky and uncomfortable. A new AC keeps humidity balanced throughout the cooling season.

What Are the Benefits of Installing a New AC System?

A modern cooling system installed by GEM’s team of professionals can make a noticeable difference.

You deserve comfort during the long, hot summer months. At GEM, we’re proud to provide new air conditioning systems that make a difference in your home’s comfort, safety, and efficiency. Here are some of the benefits of upgrading:

Modern air conditioners use far less energy than units from just 10-15 years ago. With GEM’s help choosing the right system for your home, you can stay cool and lower your energy bills. Many homeowners notice savings right away.

If your old AC can’t keep up on hot, humid days or leaves some rooms warmer than others, upgrading your AC can solve the problem. GEM’s team makes sure your new air conditioner delivers even, dependable cooling throughout your home.

Older systems often rattle, hum, or cycle loudly as components wear down. Some new air conditioners use advanced compressor technology and multi-stage operation to run noticeably quieter than older units.

Why GEM Is Rhode Island and Massachusetts’ Go-To AC Expert

With thousands of installations completed across Rhode Island and Southeast Massachusetts, GEM has earned a reputation for reliable workmanship, honest guidance, and a genuine commitment to customer care.

Here’s what sets us apart:

Our team understands the unique cooling needs of New England homes. From historic properties to new builds, we know how to size, install, and optimize systems that thrive in this region’s climate.

We prioritize professionalism and clear communication every step of the way. From your first call to your final walkthrough, we make the process smooth, straightforward, and respectful of your time and home.

Your long-term satisfaction matters to us. That’s why we only install high-quality systems that perform well through the region’s heat and humidity.

We’re here long after your system is installed. Whether you have questions, need service, or want help maximizing efficiency, our team always has your back.

We believe in honest work without the hidden surprises. Before any installation begins, we provide clear, upfront quotes so you can plan your budget with confidence and know exactly what to expect on your final bill.

We help you navigate the latest high-efficiency options and available rebates. Our experts ensure your new system is configured to maximize your savings and reduce your carbon footprint while keeping your home perfectly chilled.

Smart thermostat installation by GEM HVAC technician

(833) 222-2953


customer and technician interaction

Our GEM Family Cares for Your System’s Entire Life

Your air conditioner works hard every summer. Regular maintenance keeps it running efficiently, quietly, and reliably for years to come.

Our Home Comfort Club makes maintenance easy with annual tune-ups, priority scheduling, and discounts on repairs. We catch problems before they become emergencies and keep your system running the way it should, year after year.


Contact GEM for AC Installation Service

If your current AC is struggling and you’re ready to upgrade, GEM is here to help.

Since 1949, our team has been dedicated to exceptional service, and we’ll make sure your home is prepared for every New England summer.

Call or book an appointment online today for AC installation service.

GEM technician in front of service truck



Frequently Asked Questions About AC Installation

How long does AC installation take?

Most installations are completed in a single day, though ductwork adjustments or system upgrades may require additional time. Your technician will provide a clear timeline before work begins.

What size AC does my home need?

Proper sizing depends on square footage, layout, insulation, and more. GEM performs an HVAC load calculation to determine the right capacity for consistent, even cooling.

Can a new AC lower my energy bills?

Yes, modern systems are significantly more efficient than older ones. Many homeowners see lower energy costs after upgrading.

Do I need new ductwork to install a new AC?

Not always. If your ductwork is in good condition and properly sized, it may not need to be replaced. We’ll evaluate it during your consultation.

When is the best time to replace an aging AC?

If your system is over 10-15 years old, experiences frequent breakdowns, or struggles to cool your home evenly, replacing it before summer can prevent breakdowns.

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