October Is Breast Cancer Awareness Month

Proceeds of New Installations to Benefit The Gloria Gemma Breast Cancer Research Foundation

Stay Comfortable All Summer With a New AC from GEM

Want to stay cool and relaxed this summer? Your home’s comfort often depends on the condition of your air conditioner.

If your system is aging or struggling to keep up with New England’s hot, humid summers, GEM Plumbing & Heating Services, LLC makes upgrading simple and stress-free. With 75 years of experience and one of the largest home services teams in the region, GEM brings unmatched expertise to every installation.

Our licensed technicians know Rhode Island and Southeast Massachusetts homes inside and out and will help you choose the right air conditioner for your space. We’ll guide you through every step of the process with honest recommendations and dependable results. For air conditioning installation you can trust, contact GEM today.

(833) 222-2953

GEM Tech repairing HVAC outdoors


(833) 222-2953

Need a New AC? GEM Delivers Fast, Dependable Service

GEM proudly serves homeowners across Rhode Island and Southeast Massachusetts with fast, reliable air conditioner replacement services.

We understand how disruptive it is when cooling issues interrupt your day. With over 500 fully stocked trucks on the road, our certified technicians are never far away. We’re a Carrier Factory Authorized Dealer, and all of our technicians are NATE certified – so you can expect the very best when we arrive at your home. Whether your system has failed unexpectedly or you’re planning an upgrade, we make it easy to get high-quality cooling solutions designed for New England’s weather.


Skilled employees

Trucks on the Road

Years in Business

Emergency Service


What to Expect During AC Installation

GEM follows a proven installation process to ensure your system performs exactly as it should.

We begin with a careful assessment of your home – evaluating square footage, insulation, layout, sun exposure, and existing ductwork – to help you choose the right-sized system. If your air conditioner is too big or too small, you’ll end up with uneven temperatures, higher energy bills, and a system that wears out faster than it should.

Your technician will review system options that match your home’s needs and provide straightforward pricing before any work begins. We’ll then walk you through energy ratings, performance features, and warranty details so you can make an informed choice.

On installation day, our team arrives prepared with the right tools, equipment, and materials. We remove your old system, install your new unit, and verify that every component is functioning correctly.

Once the work is complete, your technician will walk you through the system’s features, show how to use the thermostat, and explain how to maintain efficiency. You’ll feel confident in how to operate your new system when we leave.

Female Gem Plumbing u0026amp; Heating employee sitting at a desk smiling

(833) 222-2953

What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 9520 reviews
Barbara Amiro
11 hours ago
I was very pleased with Aaron N. professionalism in servicing our water heater. This service is included in my service plan.
Paul Brian Quinn
11 hours ago
On time. Pleasant. Introduced themselves. Went over the work completed. Left the area clean.
We did a maintenance request for our heating system. Christian and Joie were very pleasant and gave us the results based on their analysis of the system. They arrived within the time frame and completed the process in about 30 minutes.
Showed up when expected. So kind and courteous and explained everything to me that would need to be done for my plumbing issue. Would highly recommend GEM.
Vin Milano
2 days ago
Erickson was great! Explained conditions of units and recommendations for upkeep!
Doug Williams
2 days ago
The service was good.Aiden was very good. It’s just they said they were on there way 2hrs and30 min they finally arrived. Waited all afternoon
The 2 service men were on time, assessed the problem, diagnosed the issue, came up with a plan and offered several solutions for fixing our mini split. They took pictures, tried clearing out mice debris , attempted to get the outside machine to work ( apex 2 hours) Alas a no go, so we decided to scrap it and go with baseboard heater for the room over the garage. Up front information and pricing , no nonsense. Affable techs and so far great service.
Doug Dustin
3 days ago
I would recommend Nathan and GEM in the event of a plumbing emergency and or issue
David Polishook
3 days ago
No repair was performed at this time I had to pay a diagnostic fee.
Eaven though I was very specific what toilet I wanted they put the wrong one in.
Kristen Mouris
3 days ago
Absolutely incredible and fast service from Nicole T! Our upstairs toilet began leaking Saturday night and by noon on Monday we had a new toilet! Nicole was super informative and walked us through our different options every step of the way. She made an otherwise stressful situation so much easier!
Robert Mason
3 days ago
I had a great experience with Gem Plumbing and Heating. It was great starting from the initial phone conversation and continued with Brian Ciaschini. Brian was an excellent electrician, he was cordial, informative and helpful. Brian made sure everything was working perfectly! I would recommend them and I will use them again.
Friendly, efficient working time, knowledgable!
keith farnham
3 days ago
Excellent as always
Alex Fagundes
4 days ago
Exceptional service! Knowledgeable, and they left with giving me a lot of insight on boilers and options we had. They left and we felt much better.
Joanne Bennett
6 days ago
Exceptional service from GEM. Douglass is absolutely the best !!! … will use them again. Thank You!
buddy croce
6 days ago
Workers were polite and knowledgeable. They diagnosed the problem right away. And we're able to repair it same day.
Steven Pichette
1 week ago
August 27 2025 . Another excellent yearly electrical plumbing , & heating checkup by Eric Governo , Brody Lott , Aiden Cunningham and crew. Thanks! Aug 2025 – Excellent service by Jacob and his coworker . Yearly maintenance on our Generator . Great service as always . Routine maintenance appointment for our boiler . Highly recommended . 2025- same great service for our routine maintenance for our central air unit. May 14, 2026 – great yearly central air maintence by Joe and Anthony . Professional and helpful explaining the inspection they preformed August -18 2026 – we had our yearly maintence for our generator . Aiden was the Gem tech that came out and did the yearly maintence. Aiden was excellent answering all my questions regarding the generator . Was a pleasure having Aiden serviced our yearly generator maintenance August 21-2026. Gem tech Richard stopped by today to go over a couple of issues with our central air unit . Excellent visit and service . August 28 2026 – another great professional visit today by ( Senior ) Joseph . Our central air went down and was fixed in less than 24 hours . Thanks again ! Oct 1 2026 – Erikson M and Demetris arrived to inspect my furnace for its yearly tune up . Another excellent professtional visit. Thank You !
Kate Kelley
1 week ago
I had a plumbing emergency today & GEM had a guy on my doorstep within 1/2 hour. I couldn’t even get a return phone call from anyone else. Excellent service!
Robert Smith
1 week ago
Christopher was efficient and courteous and completed my boiler and split unit heat annual maintenance quickly. Highly recommended!
Maureen Walsh
1 week ago
Rainey was excellent . He explained why my system failed and explained what a new system would cost . We agreed to replace our furnace which was 24 years old . Rainey and Pedro showed up at 8 and before 4 I had a new furnace installed and the old one hauled away .Easily explained all the process , he was excellent
Kate Pomert
1 week ago
the price put me in sticker shock …..but the work was exceptional. they did a great job and explained to me what they did.
Buck Bruce
1 week ago
Seemed very knowledgeable and very informative. Friendly service as well.
Jim Harrod
1 week ago
I was thoroughly impressed with the superb HVAC maintenance service I received from David Santiago and trainee, Kevin today! Before David and Kevin arrived I was very disappointed with having had my original service date rescheduled to what I thought were spurious reasons? In fact David and Kevin arrived after the designated rescheduled date and time today. GEM's communication was excellent throughout and their people seemed genuine and concerned. When David and Kevin arrived it turned the whole situation around. They could not have been more professional and knowledgable! I am now firmly committed to GEM and their Home Comfort maintenance program.
Maren Stack
1 week ago
Professional, informative, and reliable!

GEM technician portrait in front of GEM service truck

(833) 222-2953

Signs You Need a New Air Conditioner

You may not always experience a complete system failure before you need a replacement, but that doesn’t mean issues aren’t present.

Many homeowners notice subtle warning signs before their AC stops working entirely. Here’s what to watch for:

If your air conditioner requires several repairs in a single season, it may be struggling to keep up with demand. Frequent repairs not only add up financially but also disrupt your comfort during the hottest months.

Higher energy costs can indicate your system is working harder than it should. A new, energy-saving AC unit installed by GEM can lower energy consumption to save you money.

If some areas of your home are warmer or cooler than others, your current system may be undersized or losing efficiency. Properly installed and calibrated air conditioners ensure consistent temperatures throughout your home.

If your air conditioner isn’t removing enough moisture, your home can feel sticky and uncomfortable. A new AC keeps humidity balanced throughout the cooling season.

What Are the Benefits of Installing a New AC System?

A modern cooling system installed by GEM’s team of professionals can make a noticeable difference.

You deserve comfort during the long, hot summer months. At GEM, we’re proud to provide new air conditioning systems that make a difference in your home’s comfort, safety, and efficiency. Here are some of the benefits of upgrading:

Modern air conditioners use far less energy than units from just 10-15 years ago. With GEM’s help choosing the right system for your home, you can stay cool and lower your energy bills. Many homeowners notice savings right away.

If your old AC can’t keep up on hot, humid days or leaves some rooms warmer than others, upgrading your AC can solve the problem. GEM’s team makes sure your new air conditioner delivers even, dependable cooling throughout your home.

Older systems often rattle, hum, or cycle loudly as components wear down. Some new air conditioners use advanced compressor technology and multi-stage operation to run noticeably quieter than older units.

Why GEM Is Rhode Island and Massachusetts’ Go-To AC Expert

With thousands of installations completed across Rhode Island and Southeast Massachusetts, GEM has earned a reputation for reliable workmanship, honest guidance, and a genuine commitment to customer care.

Here’s what sets us apart:

Our team understands the unique cooling needs of New England homes. From historic properties to new builds, we know how to size, install, and optimize systems that thrive in this region’s climate.

We prioritize professionalism and clear communication every step of the way. From your first call to your final walkthrough, we make the process smooth, straightforward, and respectful of your time and home.

Your long-term satisfaction matters to us. That’s why we only install high-quality systems that perform well through the region’s heat and humidity.

We’re here long after your system is installed. Whether you have questions, need service, or want help maximizing efficiency, our team always has your back.

We believe in honest work without the hidden surprises. Before any installation begins, we provide clear, upfront quotes so you can plan your budget with confidence and know exactly what to expect on your final bill.

We help you navigate the latest high-efficiency options and available rebates. Our experts ensure your new system is configured to maximize your savings and reduce your carbon footprint while keeping your home perfectly chilled.

Smart thermostat installation by GEM HVAC technician

(833) 222-2953


customer and technician interaction

Our GEM Family Cares for Your System’s Entire Life

Your air conditioner works hard every summer. Regular maintenance keeps it running efficiently, quietly, and reliably for years to come.

Our Home Comfort Club makes maintenance easy with annual tune-ups, priority scheduling, and discounts on repairs. We catch problems before they become emergencies and keep your system running the way it should, year after year.


Contact GEM for AC Installation Service

If your current AC is struggling and you’re ready to upgrade, GEM is here to help.

Since 1949, our team has been dedicated to exceptional service, and we’ll make sure your home is prepared for every New England summer.

Call or book an appointment online today for AC installation service.

GEM technician in front of service truck



Frequently Asked Questions About AC Installation

How long does AC installation take?

Most installations are completed in a single day, though ductwork adjustments or system upgrades may require additional time. Your technician will provide a clear timeline before work begins.

What size AC does my home need?

Proper sizing depends on square footage, layout, insulation, and more. GEM performs an HVAC load calculation to determine the right capacity for consistent, even cooling.

Can a new AC lower my energy bills?

Yes, modern systems are significantly more efficient than older ones. Many homeowners see lower energy costs after upgrading.

Do I need new ductwork to install a new AC?

Not always. If your ductwork is in good condition and properly sized, it may not need to be replaced. We’ll evaluate it during your consultation.

When is the best time to replace an aging AC?

If your system is over 10-15 years old, experiences frequent breakdowns, or struggles to cool your home evenly, replacing it before summer can prevent breakdowns.

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