Stay Comfortable All Summer With a New AC from GEM

Want to stay cool and relaxed this summer? Your home’s comfort often depends on the condition of your air conditioner.

If your system is aging or struggling to keep up with New England’s hot, humid summers, GEM Plumbing & Heating Services, LLC makes upgrading simple and stress-free. With 75 years of experience and one of the largest home services teams in the region, GEM brings unmatched expertise to every installation.

Our licensed technicians know Rhode Island and Southeast Massachusetts homes inside and out and will help you choose the right air conditioner for your space. We’ll guide you through every step of the process with honest recommendations and dependable results. For air conditioning installation you can trust, contact GEM today.

(833) 222-2953

GEM Tech repairing HVAC outdoors


(833) 222-2953

Need a New AC? GEM Delivers Fast, Dependable Service

GEM proudly serves homeowners across Rhode Island and Southeast Massachusetts with fast, reliable air conditioner replacement services.

We understand how disruptive it is when cooling issues interrupt your day. With over 500 fully stocked trucks on the road, our certified technicians are never far away. We’re a Carrier Factory Authorized Dealer, and all of our technicians are NATE certified – so you can expect the very best when we arrive at your home. Whether your system has failed unexpectedly or you’re planning an upgrade, we make it easy to get high-quality cooling solutions designed for New England’s weather.


Skilled employees

Trucks on the Road

Years in Business

Emergency Service


What to Expect During AC Installation

GEM follows a proven installation process to ensure your system performs exactly as it should.

We begin with a careful assessment of your home – evaluating square footage, insulation, layout, sun exposure, and existing ductwork – to help you choose the right-sized system. If your air conditioner is too big or too small, you’ll end up with uneven temperatures, higher energy bills, and a system that wears out faster than it should.

Your technician will review system options that match your home’s needs and provide straightforward pricing before any work begins. We’ll then walk you through energy ratings, performance features, and warranty details so you can make an informed choice.

On installation day, our team arrives prepared with the right tools, equipment, and materials. We remove your old system, install your new unit, and verify that every component is functioning correctly.

Once the work is complete, your technician will walk you through the system’s features, show how to use the thermostat, and explain how to maintain efficiency. You’ll feel confident in how to operate your new system when we leave.

Female Gem Plumbing u0026amp; Heating employee sitting at a desk smiling

(833) 222-2953

What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 8551 reviews
I found my water heater leaking on a Friday late afternoon called GEM the came out explained everything to my and gave me quote..came to my house the next morning and installed the new water heater and explained everything to me.. very good to deal with.
Christopher, John, Steven, Brody and Joseph were all punctual and attentive. Great to meet so many great crew members. Getting the problem fixed and keeping me aware of future needs with my equipment before they become real issues. I appreciated the staff immensely from the technicians to the call team members.
GEM did good job in closing the ceilin and matching to the existing pattern
Fantastic, and quick service! Tyler was extremely polite and an accomplished HVAC person. He explained the problem with my AC unit in great detail, and fixed it in no time at all. He also offered to incorporate my seasonal maintenance into this visit, which I am very pleased with. I recommend Tyler on every level!! Virginia Fay. 👍
Efficient and informative and friendly service, thank you!
This is definitely a five star review and if you had more stars, I would grant those as well. Jordan is an amazing young man. He is respectful knowledgeable and extremely patient. Fixed/updated everything that needed it in a very timely manner and checked everything twice. Now I’m going to request his coming back next time!!
Jared was great, super knowledgeable super personable, easy to work with.
I cannot say enough good things about this company! From getting the initial walk through done, to designing the ductwork, and executing their plan, every step has been amazing. They got the work done incredibly fast, cleaned up after themselves, and offered very high quality systems. Highly recommend!
Outstanding service, prompt courteous and knowledgeable
Team arrived exactly when expected. Knowledgeable and efficient. Richard F was able to diagnosis and fix a problem with our AC in short order. Continue to highly recommend.
The GEM plumbers were fantastic. They hooked up a new spigot and a back flow preventer for the drip irrigation system I will have installed soon. They explained everything, they were fast and respected my home during the job. I highly recommend GEM for your next plumbing repair or upgrade.
Today Nicole from GEM extended the pipe and added a female adapter for the irrigation system. She was speedy and fantastic!
Josh was very pleasant, helpful and efficient. He worked on adding a valve to our boiler. Not sure how to answer other questions.
Called GEM this morning when I discovered that our water heater decided to stop working some time in the night. Ari in the office was extremely nice and was able to schedule a technician to come out same day. John was great, super helpful, and knowledgeable. He explained the system we have and what was going on. He was great with answering my questions and I really appreciated his taking the time to go over the various components of the water heater as well as answering my questions about their membership maintenance program. I look forward to working with GEM moving forward.
Professional installers from start to finish.
Douglas V. was prompt, provided great service and quality work. Douglas is professional and knowledgeable in his field. Highly recommend for HVAC repairs and maintenance needs.
Very nice technicians polite and did a great job tune up on my generator thank you
Aaron came for a 2nd successful visit. This time to figure out the cause of low/no water pressure in some of our H&C setups for 5 bathroom sinks. He left with 3 sinks H&C flowing freely & demonstrated the need for 2 new faucet installations so Hot H2O could be restored to the remaining sinks. Much appreciated as others had immediately started talking about replacing pipes without investigating less complicated solutions. As before, Aaron was a professional pleasure to have in our home & pricing will be the only holdup for us to continue with the faucet installations. Due to him, I have high hopes for the GEM electrician arriving next week & the HVAC maintenance later this month.
Courteous friendly service people, give complete information about work needed.
Those guys were awesome. They were very respectful and professional.
We have been a customer of Gem plumbing for a long time, yesterday Alexander R was out, He was the very best technician we have ever had. He was polite, considerate professional, detailed, informative and very thorough. Thank you for being a company that we can trust. we have always been happy with all your technicians and your work. A company we can count on that is saying something in today’s market.
Timely and professional service. Took the time and effort to complete job in the right way.
Very helpful in getting to me earlier than expected during the heat wave. I would recommend GEM to everyone.
Chris did a great job. Very pleasant and professional!
Great team came to fix our leaking pipe. Truly professional. Did what needed to be done and were extremely well versed in codes and fixing mistakes of the past.

GEM technician portrait in front of GEM service truck

(833) 222-2953

Signs You Need a New Air Conditioner

You may not always experience a complete system failure before you need a replacement, but that doesn’t mean issues aren’t present.

Many homeowners notice subtle warning signs before their AC stops working entirely. Here’s what to watch for:

If your air conditioner requires several repairs in a single season, it may be struggling to keep up with demand. Frequent repairs not only add up financially but also disrupt your comfort during the hottest months.

Higher energy costs can indicate your system is working harder than it should. A new, energy-saving AC unit installed by GEM can lower energy consumption to save you money.

If some areas of your home are warmer or cooler than others, your current system may be undersized or losing efficiency. Properly installed and calibrated air conditioners ensure consistent temperatures throughout your home.

If your air conditioner isn’t removing enough moisture, your home can feel sticky and uncomfortable. A new AC keeps humidity balanced throughout the cooling season.

What Are the Benefits of Installing a New AC System?

A modern cooling system installed by GEM’s team of professionals can make a noticeable difference.

You deserve comfort during the long, hot summer months. At GEM, we’re proud to provide new air conditioning systems that make a difference in your home’s comfort, safety, and efficiency. Here are some of the benefits of upgrading:

Modern air conditioners use far less energy than units from just 10-15 years ago. With GEM’s help choosing the right system for your home, you can stay cool and lower your energy bills. Many homeowners notice savings right away.

If your old AC can’t keep up on hot, humid days or leaves some rooms warmer than others, upgrading your AC can solve the problem. GEM’s team makes sure your new air conditioner delivers even, dependable cooling throughout your home.

Older systems often rattle, hum, or cycle loudly as components wear down. Some new air conditioners use advanced compressor technology and multi-stage operation to run noticeably quieter than older units.

Why GEM Is Rhode Island and Massachusetts’ Go-To AC Expert

With thousands of installations completed across Rhode Island and Southeast Massachusetts, GEM has earned a reputation for reliable workmanship, honest guidance, and a genuine commitment to customer care.

Here’s what sets us apart:

Our team understands the unique cooling needs of New England homes. From historic properties to new builds, we know how to size, install, and optimize systems that thrive in this region’s climate.

We prioritize professionalism and clear communication every step of the way. From your first call to your final walkthrough, we make the process smooth, straightforward, and respectful of your time and home.

Your long-term satisfaction matters to us. That’s why we only install high-quality systems that perform well through the region’s heat and humidity.

We’re here long after your system is installed. Whether you have questions, need service, or want help maximizing efficiency, our team always has your back.

We believe in honest work without the hidden surprises. Before any installation begins, we provide clear, upfront quotes so you can plan your budget with confidence and know exactly what to expect on your final bill.

We help you navigate the latest high-efficiency options and available rebates. Our experts ensure your new system is configured to maximize your savings and reduce your carbon footprint while keeping your home perfectly chilled.

Smart thermostat installation by GEM HVAC technician

(833) 222-2953


customer and technician interaction

Our GEM Family Cares for Your System’s Entire Life

Your air conditioner works hard every summer. Regular maintenance keeps it running efficiently, quietly, and reliably for years to come.

Our Home Comfort Club makes maintenance easy with annual tune-ups, priority scheduling, and discounts on repairs. We catch problems before they become emergencies and keep your system running the way it should, year after year.


Contact GEM for AC Installation Service

If your current AC is struggling and you’re ready to upgrade, GEM is here to help.

Since 1949, our team has been dedicated to exceptional service, and we’ll make sure your home is prepared for every New England summer.

Call or book an appointment online today for AC installation service.

GEM technician in front of service truck



Frequently Asked Questions About AC Installation

How long does AC installation take?

Most installations are completed in a single day, though ductwork adjustments or system upgrades may require additional time. Your technician will provide a clear timeline before work begins.

What size AC does my home need?

Proper sizing depends on square footage, layout, insulation, and more. GEM performs an HVAC load calculation to determine the right capacity for consistent, even cooling.

Can a new AC lower my energy bills?

Yes, modern systems are significantly more efficient than older ones. Many homeowners see lower energy costs after upgrading.

Do I need new ductwork to install a new AC?

Not always. If your ductwork is in good condition and properly sized, it may not need to be replaced. We’ll evaluate it during your consultation.

When is the best time to replace an aging AC?

If your system is over 10-15 years old, experiences frequent breakdowns, or struggles to cool your home evenly, replacing it before summer can prevent breakdowns.

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