A Smarter Way to Heat and Cool Your New England Home

If you’re tired of uneven temperatures and high energy bills, it might be time to upgrade your HVAC system.

A modern heat pump provides reliable, consistent heating and cooling while lowering costs. From choosing the right system to professional installation, GEM Plumbing & Heating Services, LLC handles every step with same-day appointments, transparent pricing, and decades of local expertise.

GEM makes upgrading to a heat pump simple and stress-free. Contact us today to schedule your installation in Rhode Island and Southeastern Massachusetts.

(833) 222-2953


(833) 222-2953

Need a New Heat Pump? GEM Has You Covered!

GEM isn’t a national chain – we’re local to Rhode Island and Southeastern Massachusetts, with deep roots in the community.

With over 75 years of experience, 700 skilled employees, and more than 500 trucks on the road, we know New England homes. Our team understands the challenges of older homes, unpredictable weather, and high energy costs. When it’s time to install a new heat pump, GEM brings local expertise and honest guidance every step of the way. We pride ourselves on arriving on time, protecting your home during installation, and leaving your space spotless.


Skilled employees

Trucks on the Road

Years in Business

Emergency Service


What to Expect During Your Heat Pump Installation

At GEM, we handle every detail of your installation so you can focus on enjoying your new system. Here’s a look at our heat pump installation process:

Book your appointment online or by phone. Our friendly team finds a convenient time for one of our HVAC professionals to visit your home.

Our technicians evaluate your home’s heating and cooling needs, determine the correct heat pump size and efficiency level, and provide a clear, upfront estimate with available rebates and financing options.

We arrive on time, remove your old system, and install your new heat pump safely and efficiently. Floors and furniture are protected, and we clean up before we leave.

Once installed, we test your heat pump to ensure it’s running properly. Our team will show you how to use your thermostat and explain any system features.

Female Gem Plumbing u0026amp; Heating employee sitting at a desk smiling

(833) 222-2953

What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 8737 reviews
The technician did a great job!
Very satisfied with the work .
The technician was pleasant and respectful of my home.
This is the company for you. All your services. Tyler was on time. Diagnostic completed. Problem solved. Personal service isnt easy to come by these days. So dont hesitate to call Gem !!
I recently had my furnace serviced. David was respectful. pleasant, friendly, very knowledgeable. After servicing the furnace he came up with recommendations and walked me through each. He prioritized them for me, helping me to decide which ones could wait, and which ones need attention now. I appreciated his honesty and the time he spent with me. He left the work area clean , turned off all the lights. I will ask for David again . He was delightful. Very nice young man
This was an emergency situation on a 50 + year old toilet Extremely happy with the work. Gem is my new Plummer
Brody and Nick We’re both excellent! They Fix our air conditioner rapidly, and also told the part that was likely to fail and got everything fixed right away. They also had everything they needed on their truck, which is very helpful because often in these kinds of repair people forget to stock their truck And then you have to Take a second day off of work! They were excellent!
Tim was terrific.. very personable and knowledgeable ..he knows what he is doing..
..
Great service. The technician was very knowledgeable and friendly and got the job done quick and with great quality
David Santiago was excellent. Took his time to explain everything that was done with the service we had today and the other services and products that GEM offers .Thank you again David .
We had our A/C system maintenance with repairs done and our heating system maintained which included some repairs. Our GEM service person Corey was fantastic. He was pleasant, efficient, and very diligent. This was our first GEM experience and gave us the confidence to use their services in the future.
The technicians were extremely polite and professional. They explained everything to me . I am so very pleased and grateful for the time they took to take care of the problem .
As usual, the techs were polite, informative, and efficient. No issues.
I needed a solution to an Outside water faucet that was inaccessible under my new deck. Jason offered different options which I had not considered. His solution and workmanship turned out to be excellent. I am very happy with the results.
The techs were very knowledgable and skilled. They completed the work quickly and efficiently and ran down my options for the future work.
I could not fix a leak on the hot water connection on the bathroom sink. GEM came in and found the connector I was using didn’t have a washer. They had one and replaced it in minutes. Great people!
He solved my problem in 10 minutes.
Wonderful people wonderful service—thank you!!!
Conducted yearly maintenance of central air conditioning system. Tech was knowledgeable and thorough. Explained everything. Tech arrived 2 hours past allotted appointment window.
Phillip was very helpful and got our air conditioning maintenance done in an efficient manner.
Diego Moscosos and Bill were awesome. They were both kind and explained everything, answering all of my questions. They arrived promptly and repaired my unit with skill. I am very pleased with the service. Although it was expensive
Edward & his assistant from GEM did an excellent job fixing a couple of clogged drains. They were knowledgeable, friendly & efficient. Thanks to our membership we were able to save a little.
Anthony and the crew (Walter, Marc& John) did a fantastic job renovating our bathroom and repairing major plumbing issues in the process. Courteous, pleasant and all around good guys, I felt comfortable with them in my home. They worked hard to ensure we had a working bathroom and showed true teamwork. Thanks guys! 100% worth the 5 stars!
5 ⭐️ all the way. Every technician is knowledgeable, courteous and effective. I have 3 systems by Gem Plumbing and will not go anywhere else.
Gem Plumbing came to the rescue!
Manny was Very friendly, polite, knowledgeable, and Could answer any questions I had about repairing my air-conditioning unit. Valuable member of your team!
Was very impressed with Gems
Tech who was able to repair our AC units during our first real heat wave.
Hope to do business with Gem at our new home soon

GEM technician portrait in front of GEM service truck

(833) 222-2953

Signs It’s Time to Install a New Heat Pump

Not every issue requires a full replacement, but several signs suggest a new heat pump may be the best option:

Here’s when we recommend considering a new heat pump.

Most heat pumps last 12-15 years. If your system is aging, losing efficiency, or experiencing frequent repairs, it’s probably time for a replacement.

Older systems work harder to maintain comfort which drives up energy costs. A modern heat pump can lower monthly bills while keeping your home cozy.

It’s not uncommon for a heat pump to need a repair once a year, but if repairs are starting to pile up, it makes more sense to invest your hard-earned money into a new system.

Rooms that are too warm or too cold signal that your heat pump may not be distributing air properly. This often occurs when systems begin to age and lose effectiveness.

Key Benefits of Upgrading to a New Heat Pump

Installing a modern heat pump can transform your home’s comfort while lowering energy costs.

Whether you’ve had a heat pump for a while and it’s time to replace it with a more modern option, or you’ve never had a heat pump in your home before, they’re durable and reliable systems that keep your home at the right temperature all year round. Here are some of the most important benefits:

Unlike traditional HVAC systems that provide only heating or cooling, heat pumps deliver both warm air in winter and cool air in summer. GEM assures your heat pump is properly sized and installed for maximum efficiency.

Modern heat pumps don’t rely on burning fuel to heat homes like traditional systems. Instead, they extract heat from the outside air and transfer it indoors, even in cold temperatures, using far less energy than conventional heating.

A properly installed heat pump improves airflow, filtration, and humidity control to help reduce dust, allergens, and other airborne particles. This creates a healthier, more comfortable environment at home.

Why Homeowners Trust GEM for Heat Pump Installation

At GEM, we understand that home comfort depends on an HVAC system that’s working at its best.

Our team is here to make sure you never have to spend another night shivering in the cold or sweating

Founded in 1949, GEM has proudly served generations of Rhode Island and Southeastern Massachusetts homeowners. Our technicians are NATE-certified and factory-trained to provide safe, dependable heat pump installations that stand the test of time.

From our helpful call center employees to our polite, skilled technicians, GEM treats every home like it’s our own. We show up on time, protect your space, and ensure every installation meets our high standards.

GEM handles everything in-house – from electrical upgrades to ductwork adjustments – so you don’t need multiple contractors. One call gets your heat pump installed and ready to perform.

We don’t believe in a one-size-fits-all approach to home comfort. Our technicians perform a detailed assessment of your home’s layout and insulation to ensure your new heat pump is perfectly sized for maximum efficiency and consistent performance in every room.

A heat pump is a sophisticated piece of equipment that requires a professional touch to reach its full potential. From the initial setup to future maintenance, our team provides the technical skill and dependable support needed to keep your system running reliably for years to come.

We recognize that every house has unique heating and cooling requirements. Our experts evaluate your specific space and comfort goals to recommend a heat pump system that provides the perfect balance of year-round temperature control and energy efficiency.

Smart thermostat installation by GEM HVAC technician

(833) 222-2953


customer and technician interaction

Our GEM Family Cares for Your System’s Entire Life

Your homes HVAC, plumbing and electrical systems work hard all year. Regular maintenance keeps it running efficiently, quietly, and reliably for years to come.

Our Home Comfort Club makes maintenance easy with annual tune-ups, priority scheduling, and discounts on repairs. We catch problems before they become emergencies and keep your home’s systems running the way they should, year after year.


Schedule Your Heat Pump Installation With GEM

With decades of experience serving Rhode Island and Southeastern Massachusetts, GEM makes heat pump installation simple, dependable, and worry-free.

From consultation to final inspection, our licensed technicians handle everything with professionalism and care. Don’t wait to upgrade your home comfort – call or book online today to schedule an appointment.

GEM technician in front of service truck



Frequently Asked Questions About Heat Pump Installation

How do I know if I need a new heat pump?

Common signs you need a new heat pump include frequent repairs, rising energy bills, inconsistent home temperatures, or a system older than 12-15 years. GEM can evaluate your system and recommend the best solution.

How long does heat pump installation take?

Most installations are completed in a single day. GEM’s team handles the process efficiently, ensuring your system is operating properly before we leave.

Can GEM help me qualify for rebates or incentives?

GEM guides homeowners through manufacturer rebates, utility programs, and state incentives to help make your installation more affordable.

How do I maintain my heat pump after installation?

Regular maintenance is key. GEM’s Home Comfort Club provides annual tune-ups, priority scheduling, and discounts to keep your system running efficiently.

Can GEM replace my old heat pump?

Absolutely. GEM safely removes and disposes of old systems, installs your new unit, and ensures it operates at peak efficiency.

Redeem Offer

Your Promotional Selection Has Been Applied!

This field is for validation purposes and should be left unchanged.
Newsletter Signup
This field is hidden when viewing the form