Stay Comfortable All Summer With a New AC from GEM

Want to stay cool and relaxed this summer? Your home’s comfort often depends on the condition of your air conditioner.

If your system is aging or struggling to keep up with New England’s hot, humid summers, GEM Plumbing & Heating Services, LLC makes upgrading simple and stress-free. With 75 years of experience and one of the largest home services teams in the region, GEM brings unmatched expertise to every installation.

Our licensed technicians know Rhode Island and Southeast Massachusetts homes inside and out and will help you choose the right air conditioner for your space. We’ll guide you through every step of the process with honest recommendations and dependable results. For air conditioning installation you can trust, contact GEM today.

(833) 222-2953

GEM Tech repairing HVAC outdoors


(833) 222-2953

Need a New AC? GEM Delivers Fast, Dependable Service

GEM proudly serves homeowners across Rhode Island and Southeast Massachusetts with fast, reliable air conditioner replacement services.

We understand how disruptive it is when cooling issues interrupt your day. With over 500 fully stocked trucks on the road, our certified technicians are never far away. We’re a Carrier Factory Authorized Dealer, and all of our technicians are NATE certified – so you can expect the very best when we arrive at your home. Whether your system has failed unexpectedly or you’re planning an upgrade, we make it easy to get high-quality cooling solutions designed for New England’s weather.


Skilled employees

Trucks on the Road

Years in Business

Emergency Service


What to Expect During AC Installation

GEM follows a proven installation process to ensure your system performs exactly as it should.

We begin with a careful assessment of your home – evaluating square footage, insulation, layout, sun exposure, and existing ductwork – to help you choose the right-sized system. If your air conditioner is too big or too small, you’ll end up with uneven temperatures, higher energy bills, and a system that wears out faster than it should.

Your technician will review system options that match your home’s needs and provide straightforward pricing before any work begins. We’ll then walk you through energy ratings, performance features, and warranty details so you can make an informed choice.

On installation day, our team arrives prepared with the right tools, equipment, and materials. We remove your old system, install your new unit, and verify that every component is functioning correctly.

Once the work is complete, your technician will walk you through the system’s features, show how to use the thermostat, and explain how to maintain efficiency. You’ll feel confident in how to operate your new system when we leave.

Female Gem Plumbing u0026amp; Heating employee sitting at a desk smiling

(833) 222-2953

What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 8416 reviews
Lawrence Galardi
Anthony was proactive, thorough, and responsive for what was an unexpected rush repair.
Amanda Bishop
I scheduled my first HVAC Maintenance appointment and Emanuel Q came out. Emanuel was great! He answered all of my questions and explained everything he was doing. While he was outside he noticed the wiring for the AC unit wasn't wired correctly and coordinated with his supervisor to come back and install an electrical whip a few days later. I didn't have to do anything with the scheduling, he took care of everything! I'm very happy with the service received!
Thomas Ladd
Solved our problem! Terrific! Patient and polite technician.
Gem has always been my lifesaver and yesterday they came through again. When GEM came yesterday for the annual boiler cleaning they discovered that my boiler was leaking carbon monoxide gas. It had not been leaking the year before so carbon monoxide leaking from your burner. It’s like a tire that’s going flat in the air is coming out. It only gets worse. They gave me an estimate on replacing it, I did some research and they said that they couldn’t install it the next day. The price was in line with everything I had researched and the Bernar rated very high on Trustpilot as did the warranty. Having worked with GEM before, I trust them and I made the deal. Today two men arrived two more came then the Electrician.They got the old burner out they got the new burner installed. They cleaned up the basement and I now have heat and no carbon monoxide.Thanks for being there again GEM.
Daniel Penick
Nice people, quick to respond and knowledgeable. Highly recommend them for emergencies. Orlando C. saved us, thanks
A. H.
A+ service
Ruth D.A
This was the second time Steve serviced my AC system. He is knowledgeable and courteous. He did an excellent job!
Steve, thank you for going above and beyond.
I highly recommend Gem Plumbing and Heating to colleagues, family and friends.
Matthew Cedor
Efficient and informative.

Took the time to answer all of my questions.

Thank you!
Jessica Fairfield
Great job, explained everything and fast! Thx guys!!
Stephanie Igoe
Cameron and Mason provided efficient and effective repair after hours. They were extremely courteous and professional. I am very thankful for them helping us at night.
Lauren Horne
Technician was very polite and informative. Offered good information and was sympathetic about the situation.
David Shikiar
Friendly guy. Got the job done.
Nancy Grasing
Joe arrived the same day I called, assess the problem, and was able to make repairs the next day! Amazing service and a great job
Carlos Santos
Great job very pleasant
Stephanie Boosahda
Spot on estimate, professional, knowledgeable, well-mannered, easy scheduling … Not a thing to complain about; highly recommend.
William Kirk
Easy to work with, always on time and professional
Christine Kirk
Our technician was Joseph. He arrived on time and was very pleasant. He was thorough and explained everything.
Ritesh Patel
Best explanation & so knowledgeable Aaron & Tim.I recommend Gem Plumbing & Heating for anyone!!
Valerie Smith
Joseph K from GEM solved our heating issue. He was professional, thorough and helpful. Our heating system is working perfectly. Highly recommend GEM. All the technicians we have dealt with have been fabulous!
Donna Wenners
had to get a new furnace installed, Alecs and Ethan showed up right on time. They worked tirelessly all day long to make sure everything was up and running. They were professional and courtesy, worked neatly and efficiently. Could not have asked for a better team for our project.
Eva Bickford
Our technician was personable and efficient. He was kind to my 2 dogs as well.
John Peters III
Fantastic service. Quick scheduling; fast and efficient service.
Marcel Desrosiers
Had my A/C maintenance today by David S and his assistant. They were very efficient and got the job done quickly. I like that explained everything as they worked and gave me information about my system.
Richard Killeen
I would again highly recommend Gem!
Douglas and Christopher came installed new insulation on the outside lines, cleaned the whole system And removed mold from the units and added a UV light Air scrubber in the attic. Nice job done by all.
Edward Maloney
I met two fine gentleman this morning. It is great to be updated on arrival times.
Cory explained what was going to be done and approximately how long it would take.

GEM technician portrait in front of GEM service truck

(833) 222-2953

Signs You Need a New Air Conditioner

You may not always experience a complete system failure before you need a replacement, but that doesn’t mean issues aren’t present.

Many homeowners notice subtle warning signs before their AC stops working entirely. Here’s what to watch for:

If your air conditioner requires several repairs in a single season, it may be struggling to keep up with demand. Frequent repairs not only add up financially but also disrupt your comfort during the hottest months.

Higher energy costs can indicate your system is working harder than it should. A new, energy-saving AC unit installed by GEM can lower energy consumption to save you money.

If some areas of your home are warmer or cooler than others, your current system may be undersized or losing efficiency. Properly installed and calibrated air conditioners ensure consistent temperatures throughout your home.

If your air conditioner isn’t removing enough moisture, your home can feel sticky and uncomfortable. A new AC keeps humidity balanced throughout the cooling season.

What Are the Benefits of Installing a New AC System?

A modern cooling system installed by GEM’s team of professionals can make a noticeable difference.

You deserve comfort during the long, hot summer months. At GEM, we’re proud to provide new air conditioning systems that make a difference in your home’s comfort, safety, and efficiency. Here are some of the benefits of upgrading:

Modern air conditioners use far less energy than units from just 10-15 years ago. With GEM’s help choosing the right system for your home, you can stay cool and lower your energy bills. Many homeowners notice savings right away.

If your old AC can’t keep up on hot, humid days or leaves some rooms warmer than others, upgrading your AC can solve the problem. GEM’s team makes sure your new air conditioner delivers even, dependable cooling throughout your home.

Older systems often rattle, hum, or cycle loudly as components wear down. Some new air conditioners use advanced compressor technology and multi-stage operation to run noticeably quieter than older units.

Why GEM Is Rhode Island and Massachusetts’ Go-To AC Expert

With thousands of installations completed across Rhode Island and Southeast Massachusetts, GEM has earned a reputation for reliable workmanship, honest guidance, and a genuine commitment to customer care.

Here’s what sets us apart:

Our team understands the unique cooling needs of New England homes. From historic properties to new builds, we know how to size, install, and optimize systems that thrive in this region’s climate.

We prioritize professionalism and clear communication every step of the way. From your first call to your final walkthrough, we make the process smooth, straightforward, and respectful of your time and home.

Your long-term satisfaction matters to us. That’s why we only install high-quality systems that perform well through the region’s heat and humidity.

We’re here long after your system is installed. Whether you have questions, need service, or want help maximizing efficiency, our team always has your back.

We believe in honest work without the hidden surprises. Before any installation begins, we provide clear, upfront quotes so you can plan your budget with confidence and know exactly what to expect on your final bill.

We help you navigate the latest high-efficiency options and available rebates. Our experts ensure your new system is configured to maximize your savings and reduce your carbon footprint while keeping your home perfectly chilled.

Smart thermostat installation by GEM HVAC technician

(833) 222-2953


customer and technician interaction

Our GEM Family Cares for Your System’s Entire Life

Your air conditioner works hard every summer. Regular maintenance keeps it running efficiently, quietly, and reliably for years to come.

Our Home Comfort Club makes maintenance easy with annual tune-ups, priority scheduling, and discounts on repairs. We catch problems before they become emergencies and keep your system running the way it should, year after year.


Contact GEM for AC Installation Service

If your current AC is struggling and you’re ready to upgrade, GEM is here to help.

Since 1949, our team has been dedicated to exceptional service, and we’ll make sure your home is prepared for every New England summer.

Call or book an appointment online today for AC installation service.

GEM technician in front of service truck



Frequently Asked Questions About AC Installation

How long does AC installation take?

Most installations are completed in a single day, though ductwork adjustments or system upgrades may require additional time. Your technician will provide a clear timeline before work begins.

What size AC does my home need?

Proper sizing depends on square footage, layout, insulation, and more. GEM performs an HVAC load calculation to determine the right capacity for consistent, even cooling.

Can a new AC lower my energy bills?

Yes, modern systems are significantly more efficient than older ones. Many homeowners see lower energy costs after upgrading.

Do I need new ductwork to install a new AC?

Not always. If your ductwork is in good condition and properly sized, it may not need to be replaced. We’ll evaluate it during your consultation.

When is the best time to replace an aging AC?

If your system is over 10-15 years old, experiences frequent breakdowns, or struggles to cool your home evenly, replacing it before summer can prevent breakdowns.

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