GEM service team posing together in front of branded vehicle

Your Time Is Valuable. So Is Your Comfort.

Between work, family, and everything else, a broken AC is the last thing you need.

Newton families have enough on their plates without adding HVAC headaches to the list. When your air conditioner stops working, you want it fixed quickly, correctly, and without the runaround.

GEM Plumbing & Heating Services, LLC has been solving these exact problems for New England homeowners since 1949. Our NATE-certified technicians show up when promised, diagnose the issue accurately, and complete repairs right the first time.

No chasing callbacks. No waiting days for service. No billing surprises. Call GEM today for air conditioning repair services in Newton.

(833) 222-2953


24/7 Emergency AC Repairs

Problems don’t check your calendar first. Neither do we.

When your system fails at midnight or your weekend plans include a house full of guests, GEM responds. Our technicians are available around the clock to handle urgent situations and restore your comfort fast.

(833) 222-2953


Call GEM. We’re in Your Neighborhood!

GEM serves all 13 Newton villages and surrounding communities.

Our technicians work throughout Newton every day, from the grand Victorians of West Newton Hill to the brick Tudors of Newton Centre and the historic homes along the Charles River in Auburndale and Newton Lower Falls.

Whether you live in a Chestnut Hill estate, a Waban colonial, or a Newtonville two-family, we understand the cooling challenges older architecture presents. With one of New England’s largest HVAC fleets, a GEM truck is always nearby. Need AC repair services in Newton? Give GEM a call today!

Years in Business

Skilled employees

Emergency Service

Trucks on the Road

GEM technician working on indoor HVAC system with homeowner

(833) 222-2953

It’s Easy to Schedule Your AC Repair With GEM!

We respect your schedule as much as you do.

Our process is built around efficiency and clear communication.

Your time matters. GEM technicians arrive within the scheduled window, ready to diagnose and repair with fully stocked trucks.

No guessing games. You receive a detailed quote upfront, and that’s the price you pay. Period.

GEM’s NATE-certified technicians have the training and experience to identify problems accurately and repair them correctly the first time.

We test every repair thoroughly and walk you through what we did. Questions later? We’re a phone call away.

We Repair All Types of AC Issues in Newton

Older homes and modern systems both present unique challenges. We handle them all.

GEM’s air conditioning repair team solves the full range of problems Newton homeowners encounter.

Many Newton homes have ducts designed for older heating systems that don’t handle modern AC demands. Our air conditioning repair technicians in Newton identify airflow imbalances and recommend solutions to improve comfort throughout your home.

Historic homes often have electrical systems that struggle to support today’s cooling loads. GEM’s air conditioning repair specialists in Newton work with your existing infrastructure and coordinate with electricians when upgrades are needed.

Older systems are prone to developing leaks at joints and coils. Our Newton team locates leaks accurately, repairs them properly, and recharges your system to restore full cooling capacity.

Upgrading to a smart thermostat in an older home can create unexpected problems. GEM’s air conditioning repair technicians in Newton troubleshoot compatibility issues and ensure your controls work correctly with your equipment.

Tight lots and landscaping constraints in Newton’s villages sometimes lead to outdoor units with restricted airflow. Our air conditioning repair team in Newton identifies placement issues affecting performance and recommends practical solutions.

Multi-zone systems are common in larger Newton homes, but damper failures and control problems can leave some rooms too hot or too cold. GEM provides expert air conditioning repair in Newton to restore proper zone control.

GEM service vehicles parked outside customer home

(833) 222-2953

GEM Technician Explaining Plans to Customer

(833) 222-2953

Why Work With GEM for AC Repair Services in Newton?

You’ve dealt with contractors who overpromise and underdeliver. GEM is different.

We’ve built our reputation on actually doing what we say since 1949.

500 service vehicles. 700+ trained employees. GEM has the capacity to respond quickly and the expertise to solve complex problems. 

Your schedule is packed. GEM offers same-day air conditioning repair throughout Newton so a breakdown doesn’t derail your entire week.

Newton families have trusted GEM for generations because we consistently deliver quality work without excuses or surprises.

The quote we provide is the price you pay. No mysterious add-ons. No pressure to approve unnecessary work.

HVAC, plumbing, electrical. One company, one relationship, one number to call when something goes wrong.


What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 9224 reviews
I was not a service call. It’s just a yearly check up on the air conditioner. I did not meet Thomas personally, but my wife said he was very nice man. you must’ve needed a garden hose for something. I noticed it was moved, but it was wrapped very nicely and put back where where he found it. I appreciate that. overall, we were very pleased with the service. Thank you.
Outstanding
Extremely happy
fantastic technician and service!
Great company to work with! Good communication, availability and the plumbers who came to pull a gas line were professional. Would definitely use their services again.
We received great service and happy with the results!
Tony and Kevin were great, very professional and very knowledgeable- they listened to what I thought was going on, started there and quickly solved the A/C airflow issue. In this day and age and how expensive everything seems to be it was refreshing that Tony seemed very aware of pricing and as a result of their experience and efficiency make the bill very reasonable
Aaron was knowledgeable and extremely helpful
Technicians Steve Gray and Chase were Outstanding in every detail from presentation to knowledge , expertise and commitment to resolving my problem. I am a very please customer and I just need to say Steve and Chase represent your company extremely well. I will continue to be a very loyal customer. Thank you
Xavier and Mike did an excellent job.
We were very happy with the Service! Jacob and his “understudy” showed a very professional and efficient service. Jacob seem to be very experienced, and knowledgeable, and can think outside of the box. For over 20 years every time we had the boiler serviced, louvre was recommended as a solution for the low air supply.. Jacob saw the unused 4 inch dryer duck which is already in place and with minor modification can provide more air, which I thought was a brilliant idea. Highly recommend this team to anyone!
Nicholas from GEM was very informative and fixed our problems and gave good advice. Thank you!
Generator maintenance. Excellent in all respects.
Douglas is terrific!
Orlando and Marcello are true superstars of your business! Polite, very quick at helping me fix my problem with my Plumbing. The whole process from start to finish was handled beautifully thank you so much for making a stressful situation so much easier!
Excellent work on a variety of household electrical needs. Service techs were professional, friendly, and all work done to high standards!
Excellent service! Gem Plumbing was professional, responsive, and arrived on time. They quickly identified the issue with the roof drain pipe, clearly explained the repair, and completed the work efficiently. The quality of the workmanship was excellent, and everything was left clean when the job was finished. I would definitely recommend them to anyone looking for a reliable plumber.
Excellent service with clear explanation. On time, friendly professional communication. Issues resolved with creativity!
Cory was very knowledgeable and respectful.
The technical aspects of the job he explained so I could understand.
Great all around for a large on-demand heating installation project . Very talented team. Very impressed . Will definitely use GEM in the future
I had a great experience with my recent HVAC appointment. David the technician was punctual, polite, and very thorough while performing the annual maintenance of both our heating and cooling systems. He explained what was doing, reviewed the results of the tests that were done and provided estimates for potential future component replacement.
Jim P
Punctual, professional, polite. Everything was done to my liking and reviewed with me when completed. If you want it done right, call GEM!

Joan handled our house today. Great technician.
Hands down the best service, communication is top notch. My Ac and furnace needed to be replaced and I must say Alecs Reyes and team were amazing, polite and professional and informative every step of the way. I highly recommend Gem. Update I also had them move my electrical panel which was not up to code and was the worst thing they have ever seen lol the team who handled the move was amazing once again fantastic work by the gem team!
Efficient professional and quick service excellent!! Thank you Eric
Devontay Vaz and his colleague did an excellent job servicing our scheduled maintenance on our Heating and Cooling Mini Split system which is part of our Maintenance Plan. They took the time to explain the process from start to finish. They also made sure to explain the future unit maintenance after the summer season, which we found VERY helpful. We have been members of Gem Heating and Plumbing for years now. As always, the technicians were polite, professional, and knowledgeable about their work. With life being busy, Gem always call us as a reminder to make these scheduled appointments. Thank you, Gem Plumbing!!
John is great.

What to Expect When You Work With GEM

Past contractor experiences may have left you skeptical. We understand.

GEM earns your trust through consistent, professional service.

Our NATE-certified technicians arrive on time, work efficiently, and leave your home as clean as they found it. They’re trained to respect both your property and your time.

We explain problems in plain language and present options clearly. No scare tactics. No unnecessary upselling. Just honest information so you can decide what’s right for your home.

Your quote covers the complete repair. If we discover something unexpected, we discuss it with you before proceeding. No surprises when you get the bill.

As a Carrier Factory Authorized Dealer and Mass Save® partner, GEM maintains the highest standards for training, parts, and workmanship. We guarantee your satisfaction.

GEM Plumbing Heating Cooling & Electrical branded technician portrait

(833) 222-2953

customer and technician interaction

Prevent Future AC Problems With GEM’s Home Comfort Club!

The best repair is the one you never need.

GEM’s Home Comfort Club protects Newton homeowners with annual tune-ups that catch problems before they strand you in the heat. Our technicians inspect every component, clean coils, verify refrigerant, tighten connections, and document system condition.

For older Newton homes where equipment works hard to cool complex layouts, preventive maintenance pays dividends. Members get priority scheduling and repair discounts. Contact us to enroll or learn more!


Other HVAC Services You May Need


Schedule Air Conditioning Repair in Newton, MA With GEM

When your air conditioner is not keeping pace with summer temperatures, GEM provides reliable service focused on careful diagnosis and targeted repairs.

Our technicians take the time to understand system issues and restore proper operation so your home stays consistently comfortable. From minor performance concerns to full air conditioning repair in Newton, MA, every service visit is completed by experienced professionals who emphasize accuracy, efficiency, and long term reliability.

GEM technician in front of service truck


FAQ

Can you work around my schedule for AC repairs in Newton?

Yes. GEM offers flexible scheduling including same-day appointments when available. We know Newton residents have demanding schedules, so we provide specific arrival windows and keep you informed if anything changes.

Do you have experience with AC systems in Newton’s older homes?

Absolutely. Newton’s 13 villages feature homes spanning three centuries of architecture, each with unique HVAC challenges. Our technicians regularly work with systems installed in Victorian, Colonial, Tudor, and mid-century homes, adapting solutions to fit existing construction.

What Mass Save® programs are available to Newton homeowners?

As a Mass Save® partner, GEM helps Newton residents access rebates for high-efficiency equipment, no-cost home energy assessments, and insulation incentives. Older homes often qualify for substantial upgrades. We’ll guide you through available programs.

Why do some rooms in my Newton home cool poorly?

Uneven cooling is common in multi-story Newton homes with original ductwork, complex additions, or zoning systems. Causes range from undersized ducts to damper malfunctions to equipment capacity issues. Our technicians diagnose the specific problem and recommend targeted solutions.

How frequently should Newton homeowners maintain their AC systems?

Annual maintenance is the minimum recommendation. For older systems or homes where equipment runs extensively due to layout challenges, twice-yearly service may provide better protection against breakdowns and efficiency losses.

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