GEM service team posing together in front of branded vehicle

Your Time Is Valuable. So Is Your Comfort.

Between work, family, and everything else, a broken AC is the last thing you need.

Newton families have enough on their plates without adding HVAC headaches to the list. When your air conditioner stops working, you want it fixed quickly, correctly, and without the runaround.

GEM Plumbing & Heating Services, LLC has been solving these exact problems for New England homeowners since 1949. Our NATE-certified technicians show up when promised, diagnose the issue accurately, and complete repairs right the first time.

No chasing callbacks. No waiting days for service. No billing surprises. Call GEM today for air conditioning repair services in Newton.

(833) 222-2953


24/7 Emergency AC Repairs

Problems don’t check your calendar first. Neither do we.

When your system fails at midnight or your weekend plans include a house full of guests, GEM responds. Our technicians are available around the clock to handle urgent situations and restore your comfort fast.

(833) 222-2953


Call GEM. We’re in Your Neighborhood!

GEM serves all 13 Newton villages and surrounding communities.

Our technicians work throughout Newton every day, from the grand Victorians of West Newton Hill to the brick Tudors of Newton Centre and the historic homes along the Charles River in Auburndale and Newton Lower Falls.

Whether you live in a Chestnut Hill estate, a Waban colonial, or a Newtonville two-family, we understand the cooling challenges older architecture presents. With one of New England’s largest HVAC fleets, a GEM truck is always nearby. Need AC repair services in Newton? Give GEM a call today!

Years in Business

Skilled employees

Emergency Service

Trucks on the Road

GEM technician working on indoor HVAC system with homeowner

(833) 222-2953

It’s Easy to Schedule Your AC Repair With GEM!

We respect your schedule as much as you do.

Our process is built around efficiency and clear communication.

Your time matters. GEM technicians arrive within the scheduled window, ready to diagnose and repair with fully stocked trucks.

No guessing games. You receive a detailed quote upfront, and that’s the price you pay. Period.

GEM’s NATE-certified technicians have the training and experience to identify problems accurately and repair them correctly the first time.

We test every repair thoroughly and walk you through what we did. Questions later? We’re a phone call away.

We Repair All Types of AC Issues in Newton

Older homes and modern systems both present unique challenges. We handle them all.

GEM’s air conditioning repair team solves the full range of problems Newton homeowners encounter.

Many Newton homes have ducts designed for older heating systems that don’t handle modern AC demands. Our air conditioning repair technicians in Newton identify airflow imbalances and recommend solutions to improve comfort throughout your home.

Historic homes often have electrical systems that struggle to support today’s cooling loads. GEM’s air conditioning repair specialists in Newton work with your existing infrastructure and coordinate with electricians when upgrades are needed.

Older systems are prone to developing leaks at joints and coils. Our Newton team locates leaks accurately, repairs them properly, and recharges your system to restore full cooling capacity.

Upgrading to a smart thermostat in an older home can create unexpected problems. GEM’s air conditioning repair technicians in Newton troubleshoot compatibility issues and ensure your controls work correctly with your equipment.

Tight lots and landscaping constraints in Newton’s villages sometimes lead to outdoor units with restricted airflow. Our air conditioning repair team in Newton identifies placement issues affecting performance and recommends practical solutions.

Multi-zone systems are common in larger Newton homes, but damper failures and control problems can leave some rooms too hot or too cold. GEM provides expert air conditioning repair in Newton to restore proper zone control.

GEM service vehicles parked outside customer home

(833) 222-2953

GEM Technician Explaining Plans to Customer

(833) 222-2953

Why Work With GEM for AC Repair Services in Newton?

You’ve dealt with contractors who overpromise and underdeliver. GEM is different.

We’ve built our reputation on actually doing what we say since 1949.

500 service vehicles. 700+ trained employees. GEM has the capacity to respond quickly and the expertise to solve complex problems. 

Your schedule is packed. GEM offers same-day air conditioning repair throughout Newton so a breakdown doesn’t derail your entire week.

Newton families have trusted GEM for generations because we consistently deliver quality work without excuses or surprises.

The quote we provide is the price you pay. No mysterious add-ons. No pressure to approve unnecessary work.

HVAC, plumbing, electrical. One company, one relationship, one number to call when something goes wrong.


What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 8514 reviews
Lost our well water tank, great job with replacement. While here had them replace kitchen faucet and garbage disposal also. Will use GEM from now on!
Eric and Steve are great. Got the job done fast. Cleaned up. Terrific work.
We had 2 very old direct vent gas wall heaters replaced. Evan and Steve are the best. They explained everything and did a awesome job for never putting in these Rianni heaters . Kept me informed and answered all my questions and eased my concerns . Couldn't of asked for two better guys. The electrician and his assistant were outstanding with the fact the house was
built in 1925 with older wiring . Chen and his assistant installed 2 dedicated circuit for both heaters to run on and it works out great as now my air conditioner will run on the dedicated circuit this summer. Would recommend all of them for future heating needs .
We had the bathroom one downsized to a smaller unit with no issue what so ever even with them having to remove the bigger one they had put in they were happy to accommodate the issue
They are sweet, knowledgeable and quick. Thank you guys for an excellent job done, I appreciate it.
The gem guys could not have been any nicer. We had to leave and trusted them in our home alone.
Very professional and thorough. Serviced not only my mini-split but my air conditioner and checked my furnace and changed it's filter. Very happy.
The folks at Carmine's/GEM always do a great job👍 Anthony Pena did a great job checking the gas dryer connection and valve. Made sure everything was working properly and that there were no leaks.
Joan Martinez came to my house on an emergency call when my furnace/boiler broke down at 1 am. He diagnosed the issues and unfortunately I needed a new system. GEM installed the new system over the next two days. Everyone on the crew was excellent. I signed up for GEM’s maintenance program because if I had previously it would have prolonged the life of my furnace/boiler. Today Joan Martinez returned to do routine maintenance on my mini splits. He was very thorough and made sure the units are ready for the summer season. I highly recommend and trust Joan Martinez for any job.
Brody you were terrific! So knowledgeable. Appreciate that he showed what might be needed in the future. Thanks Gem Plumbing for sending him. Thanks for coming out Steve and servicing air conditioning and cleaning splits replacing filters as well as making sure it all works. I appreciate the prompt and friendly service. Sincerely I've
Anthony did a great job. He was very professional, friendly, and explained to us what he found and what was needed. Excellent service! Thank you!
Services were very good. Technician was very polite, respectful and knowledgeable. I was very pleased.
Thoughtful and shared every step.
David was friendly and knowledgeable.
Very good experience. Quality work, and professional.
David was very thorough and patient. He was determined to get us a resolution and even ensured he taught us on best practices and troubleshooting techniques.
Although, we had to drop a lot of money today. We are very appreciative of David Santiago and Colin D. David explained everything that was wrong with our system. Even tried to find a way to fix the disaster. Even though we both knew, it wasn't worth it. That's where Colin come in and broke the heart breaking news but helped us find options and worked with us. With that we are VERY thankful for you both! GEM has a life long customer. Thanks guys.
Alex did a great job and most importantly, gained the confidence of my wife. Not an insignificant accomplishment in the middle of major repairs that required shutting off water and not flushing toilets, etc. Thanks Alex!
Anthony from Carmine’s arrived in the time slot given to me. He was very professional, knowledgeable and had a great disposition. Anthony was also very patient and answered the countless questions I had. I would definitely recommend Anthony Pena and Carmine’s for any issues regarding your plumbing needs, and more.
Technician was very knowledgeable, professional and thorough. I was extremely pleased with his service.
Techs were very informative- helpful and thorough
The GEM plumbers were fantastic. They hooked up a new spigot and a back flow preventer for the drip irrigation system I will have installed soon. They explained everything, they were fast and respected my home during the job. I highly recommend GEM for your next plumbing repair or upgrade.
Gem is the most efficient and well organized company i have ever done business with ii the past 5 years. professional at all levels
Came in for one issue but ended up dealing with a different issue and was fixed same day
Douglas was great. Accommodated our grandkids naps. Friendly & efficient.
Quick, thorough, cost-effective services!

What to Expect When You Work With GEM

Past contractor experiences may have left you skeptical. We understand.

GEM earns your trust through consistent, professional service.

Our NATE-certified technicians arrive on time, work efficiently, and leave your home as clean as they found it. They’re trained to respect both your property and your time.

We explain problems in plain language and present options clearly. No scare tactics. No unnecessary upselling. Just honest information so you can decide what’s right for your home.

Your quote covers the complete repair. If we discover something unexpected, we discuss it with you before proceeding. No surprises when you get the bill.

As a Carrier Factory Authorized Dealer and Mass Save® partner, GEM maintains the highest standards for training, parts, and workmanship. We guarantee your satisfaction.

GEM Plumbing Heating Cooling & Electrical branded technician portrait

(833) 222-2953

customer and technician interaction

Prevent Future AC Problems With GEM’s Home Comfort Club!

The best repair is the one you never need.

GEM’s Home Comfort Club protects Newton homeowners with annual tune-ups that catch problems before they strand you in the heat. Our technicians inspect every component, clean coils, verify refrigerant, tighten connections, and document system condition.

For older Newton homes where equipment works hard to cool complex layouts, preventive maintenance pays dividends. Members get priority scheduling and repair discounts. Contact us to enroll or learn more!


Other HVAC Services You May Need


Schedule Air Conditioning Repair in Newton, MA With GEM

When your air conditioner is not keeping pace with summer temperatures, GEM provides reliable service focused on careful diagnosis and targeted repairs.

Our technicians take the time to understand system issues and restore proper operation so your home stays consistently comfortable. From minor performance concerns to full air conditioning repair in Newton, MA, every service visit is completed by experienced professionals who emphasize accuracy, efficiency, and long term reliability.

GEM technician in front of service truck


FAQ

Can you work around my schedule for AC repairs in Newton?

Yes. GEM offers flexible scheduling including same-day appointments when available. We know Newton residents have demanding schedules, so we provide specific arrival windows and keep you informed if anything changes.

Do you have experience with AC systems in Newton’s older homes?

Absolutely. Newton’s 13 villages feature homes spanning three centuries of architecture, each with unique HVAC challenges. Our technicians regularly work with systems installed in Victorian, Colonial, Tudor, and mid-century homes, adapting solutions to fit existing construction.

What Mass Save® programs are available to Newton homeowners?

As a Mass Save® partner, GEM helps Newton residents access rebates for high-efficiency equipment, no-cost home energy assessments, and insulation incentives. Older homes often qualify for substantial upgrades. We’ll guide you through available programs.

Why do some rooms in my Newton home cool poorly?

Uneven cooling is common in multi-story Newton homes with original ductwork, complex additions, or zoning systems. Causes range from undersized ducts to damper malfunctions to equipment capacity issues. Our technicians diagnose the specific problem and recommend targeted solutions.

How frequently should Newton homeowners maintain their AC systems?

Annual maintenance is the minimum recommendation. For older systems or homes where equipment runs extensively due to layout challenges, twice-yearly service may provide better protection against breakdowns and efficiency losses.

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