Plumber Fixing Sink For Member

Fixing Frozen Pipe Issues in Rhode Island and Massachusetts Since 1949

Winters in New England can be beautiful but brutal.

Freezing temperatures may bring beautiful snow, but can also put your home’s plumbing at serious risk. When pipes freeze, pressure builds quickly—often leading to cracks or bursts that can cause extensive water damage in minutes.

GEM Plumbing & Heating Services, LLC, provides fast, professional frozen pipe services backed by decades of experience, licensed technicians, and a large fleet ready to respond quickly across Rhode Island and Massachusetts.

With same-day availability, 24-hour emergency service, and fully stocked trucks to complete repairs on the spot, GEM helps restore your plumbing and protect your home without unnecessary delays. Call now to get help on the way.

(833) 222-2953


24/7 Emergency Frozen Pipe Repair When You Need It Most

When a pipe freezes, every minute matters.

GEM provides 24/7 emergency service across Rhode Island and Southeast Massachusetts, so you can get immediate help no matter when a frozen pipe problem occurs. When you call, you’ll reach a live, empathetic team member who understands the urgency and works quickly to dispatch assistance.

You won’t be left waiting for help to arrive. GEM sends experienced technicians in fully stocked service trucks, ready to locate frozen sections, safely thaw pipes, and complete repairs on the spot whenever possible. With fast response times, clear communication, and around-the-clock availability, you can move forward knowing your home is in capable hands.

(833) 222-2953


Helping You Recover Quickly and Completely

A frozen or burst pipe can leave your home feeling disrupted and you feeling overwhelmed in an instant.

GEM helps you take control and move forward with confidence. From the first call to the final walkthrough, GEM focuses on restoring not just your plumbing, but your sense of comfort and security. We assess the situation carefully, explain your options clearly, and guide you through the next steps so you always know what to expect.

Our goal is simple: help you get back to normal as quickly and smoothly as possible. GEM’s experienced team works efficiently to repair damage, protect your home from further issues, and ensure your plumbing system is functioning properly again. With trusted expertise and a customer-first approach, we help turn a stressful situation into a fresh start so you can feel at ease in your home once more.

Years in Business

Skilled employees

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GEM technician working on indoor HVAC system with homeowner

(833) 222-2953

Fast, Simple Steps to Fix Frozen Pipes

When frozen pipes disrupt your home, getting the right help should feel simple and stress-free.

GEM makes the process easy so you can focus on protecting your home and family.

Reach out in the way that works best for you. Call our friendly team or schedule service through our convenient online booking system. You’ll connect with a real person who understands the urgency and is ready to help.

Let us know if you’ve noticed reduced water flow, visible frost on pipes, unusual noises, or signs of a leak. The more details you provide, the better we can prepare.

Get fast, professional service. We’ll dispatch a skilled technician in a fully stocked service truck, ready to diagnose the issue and begin repairs right away.

After restoring your pipes, we’ll explain what was done, answer your questions, and offer guidance to help prevent future freezing so you can enjoy lasting comfort and peace of mind.

Signs of Frozen Pipes

Frozen pipes don’t always announce themselves right away, but your home will usually give you clues.

Knowing what to look for can help you act quickly and prevent serious water damage. If you spot any of these signs over the winter, give us a call right away for frozen pipe repair services.

For pipes that are exposed, such as those under sinks, you may be able to see frost accumulate on the exterior of the pipe. This is often a warning sign that the pipe is frozen.

Pipes only freeze when the outside temperature is well below freezing. When the outside temperature is below 32 degrees Fahrenheit, you should begin to take precautions to prevent vulnerable pipes from freezing.

If you turn on the faucet and no water comes out, this could be a sign that your pipe is frozen. If you turn on a tap and only a trickle comes out, ice may be blocking the flow inside the pipe, even if it isn’t fully frozen yet.

Banging, clanking, or whistling sounds when you turn on a faucet can signal restricted water flow caused by ice inside the line.

Ice expands inside pipes. That pressure can cause the pipe to swell, split, or crack. If you notice any visible damage, it’s important to act quickly before the pipe bursts.

If a frozen pipe has already cracked, you might see water stains on ceilings or walls, peeling paint, warped flooring, or unexplained puddles. This is a sign that the issue has escalated and needs immediate professional attention.

GEM service vehicles parked outside customer home

(833) 222-2953

GEM Technician Explaining Plans to Customer

(833) 222-2953

How We Fix Frozen Pipes

The right frozen pipe repair depends on the extent of the damage.

GEM takes a careful, step-by-step approach to address frozen pipes and restore your plumbing safely, and protect your home from further issues.

If the pipe is frozen but hasn’t burst, we use professional-grade equipment to safely and gradually thaw the blockage. This helps restore water flow while minimizing the risk of cracks caused by sudden temperature changes. 

Once water flow is restored, we thoroughly inspect the pipe and surrounding areas for hidden cracks or weak spots. Freezing temperatures can compromise pipe integrity, so we make sure no small issue turns into a bigger problem later.

If a section of pipe has cracked or split, we perform precise repairs to restore strength and function. Our fully stocked service trucks allow us to complete most repairs on the spot, saving you time and stress.

In cases where damage is extensive or pipes are outdated, replacing the affected section may be the safest long-term solution. We’ll explain your options clearly and help you choose the right path forward for your home.

After repairs are complete, we look ahead. That may include adding insulation, sealing drafts near plumbing lines, and insulating exposed pipes to reduce the risk of future freezing. We’ll also share practical tips to help keep your pipes protected during the next cold snap.


What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 9475 reviews
Brian Selby
3 days ago
Nice people to work with. Aaron was knowledgeable.
Eaven though I was very specific what toilet I wanted they put the wrong one in.
Robert Mustard
3 days ago
Stephen was great. Got our heating system controls to work. Friendly & efficient.
Mike D
4 days ago
The GEM techs were outstanding. They arrived early and did a thorough evaluation of our heating system. We. Have been very please with the professionalism, courtesy, and timely service GEM has provided us in the past and today. We are pleased we secured the maintenance plan. It is nice to know your home will be well protected. 5 stars+. Thank you.
joyce jozwicki
4 days ago
Workers were capable, efficient, polite, and friendly. A pleasure to work with
peter talbot
4 days ago
Very nice man and very efficient
Hiram Rodriguez
4 days ago
My water dies last night and GEM had a tech on call that came over assessed the situation and emptied the tank to avoid further issues . This morning the installation team arrive early, explained what could be done and went about replacing my tank. It was a smooth process which was appreciated given the circumstances. The techs were great and very personable. The left the site clean and made sure I was all set before leaving.
AM Johnson
5 days ago
Always reliable , professional and excellent customer service.
Bill Carey
5 days ago
Very pleasant and informative. Obviously is positive about Gem. Because of associates like Eric I’m also positive about Hem
Ed Foti
6 days ago
Colin was exceptional. Explained what the problem was and he worked very hard to fix the problem. Also discussed options going forward. Terrific young man.
Professional, thorough, reliable and knowledgeable. I’m glad I chose Gem and will be working with them in the future.
donald dionne
6 days ago
As always, the technicians do a wonderful job and they’re friendly. The only thing I can say negative it’s overpriced and maybe give a better discount to seniors that are retired
Ed Arms
6 days ago
Gem techs redid intake & exhaust venting to improve appearance of difficult installation.
David Polishook
1 week ago
No repair was performed at this time I had to pay a diagnostic fee.
We had a new furnace installed today and the guys were great professional cleaned up after them self they were very informative they took all waste involved in the job and I will use gem again in the future
Ruth Ruth
1 week ago
Tom was very helpful discussing the pump and using the bypass system. we’re under contract
Karen Bell
1 week ago
Friendly, professional and informative. Answered all my questions.
Joseph Hoffman
2 weeks ago
Douglas has been to my house before. He is a very exceptional technician and I have confidence in his recommendations. Joe Hoffman
winnie uniacke
2 weeks ago
Once again, Gem to the rescue! My well pump failed but Gem didn’t. I have used Gem Plumbing for several years and have consistently been impressed with their service. They have responded quickly to a variety of emergencies and projects, including repairing my well, installing a hot water heater, replacing my electrical panel, and repairing my generator. In every case, their technicians arrived promptly, acted professionally, accurately diagnosed the problem, and successfully completed the repair. Their workmanship has been reliable, and their communication has always been clear and straightforward. It’s reassuring to have a company like Gem Plumbing that I can count on when something unexpected happens. I highly recommend them to anyone looking for responsive, professional, and dependable
edward anderson
2 weeks ago
That the technician was very thorough and very pleasant. I enjoyed his knowledge. Five stars are good for me.
I Schofield
2 weeks ago
Technicians were on time; very polite and professional and quickly resolved my issue. Will utilize their services again.
Aaron was very polite and explained everything well. Installed new system and took away the old one. It was quick and painless. Thank you Aaron.
Jonathan Weinman
2 weeks ago
David was great…friendly and knowledgeable.
Jeanine
2 weeks ago
Technician was knowledgeable, courteous and thorough. Took time to explain what was done for service.
Quick service and found a problem before it had a chance to fail. Thanks !


Tips for Preventing Frozen Pipes

A little preparation can make a big difference when temperatures drop.

Frozen pipes are often preventable with simple steps that protect vulnerable areas of your home and keep water moving safely through your plumbing system.

Open a faucet and allow a very small trickle of cold water to run–this helps keep the water moving in your pipes and prevents a freeze.

Keep warm air circulating around your pipes. Consider opening the doors to the under-sink cabinet to promote the flow of warm air. Place a small fan near your pipes and cabinets to keep air moving.

Make sure basement doors, windows, and crawl spaces are properly sealed and insulated. In colder areas of your home, consider installing storm windows and/or protective plastic covers.

Drain out your sprinkler system before the winter season, and make sure you disconnect and drain all outdoor hoses and water spigots. Insulate your external and/or exposed pipes further to protect them from the elements.

GEM Plumbing Heating Cooling u0026amp; Electrical branded technician portrait

(833) 222-2953

customer and technician interaction

Your Home’s Best Defense Against the Unexpected

Protect your home year-round with priority service and built-in savings.

GEM’s Home Comfort Club helps you stay ahead of unexpected issues with priority scheduling and a 24-hour emergency service guarantee, so you’re never left waiting when problems arise.

Members also receive valuable discounts on services and repairs, along with ongoing maintenance that helps prevent breakdowns, extend the life of your home’s systems, and keep everything running reliably.



Schedule Frozen Pipe Repair with GEM Today

Get fast, reliable help before frozen pipes turn into costly damage.

Frozen pipe issues can escalate quickly, leading to water damage and major disruptions if not addressed right away. Taking action early helps protect your home and restore your plumbing system before the problem worsens.

GEM is ready to respond with experienced technicians, fully stocked service trucks, and fast scheduling. Call now or book online to get your frozen pipe repair handled quickly and with confidence.

GEM technician in front of service truck


Frequently Asked Questions About Frozen Pipe Repair

What Should I Do if I Think My Pipes Are Frozen?

If you suspect a frozen pipe, act quickly. Turn off the water supply to your home to reduce the risk of flooding if the pipe bursts. Avoid using open flames or high heat to thaw pipes, as this can cause damage or create a fire hazard. Then call GEM right away.

Can Frozen Pipes Burst Even if I Don’t See Ice?

Yes, ice can form inside the pipe where you can’t see it, especially within walls or underground. As water freezes, it expands and creates pressure that can cause the pipe to crack or burst. You may not notice a problem until the ice thaws and water begins leaking.

How Long Does It Take to Repair Frozen Pipes?

Repair time depends on the extent of the freeze and whether the pipe has burst. In many cases, GEM can safely thaw a pipe and complete minor repairs in a single visit. If there’s significant damage, we’ll explain the next steps clearly and work efficiently to restore your plumbing as quickly as possible.

Are Certain Areas of My Home More at Risk for Frozen Pipes?

Yes. Pipes located in unheated spaces such as basements, crawl spaces, attics, garages, and exterior walls are more vulnerable during cold weather. Outdoor spigots and irrigation systems are also common trouble spots. Taking preventative measures in these areas can significantly reduce your risk.

Will Frozen Pipes Fix Themselves When Temperatures Rise?

While ice may eventually melt as temperatures warm up, that doesn’t mean the problem is resolved. Freezing can weaken pipes and create small cracks that worsen over time. It’s important to have your plumbing inspected to ensure everything is intact and functioning properly.