Worcester, MA Water Heater Replacement

In a world where you call HVAC companies and either get no answer, an AI receptionist or a human who takes all your information just to tell you they can’t service you until next week, these guys were a breath of fresh air! Same day service. Fair price. Incredibly kind people from the receptionist to the service worker. Thank you guys!

I was so grateful to get such quick, great service, especially on a holiday weekend. Devin was excellent, explaining everything to me and making recommendations. My go to company for all future plumbing needs!

Incredible job on short notice- will definitely use again. Helpful, responsive, and professional which is exactly what you want with a plumber.

Excellent service from Davontay and Anthony. They were quick and explained what they were doing in an easily understandable manner. Great representatives of the company!

Very professional , great communicator, also neat and tidy

I called GEM for an issue concerning my the cold water intake for my washing machine. Chris responded within a couple of hours and promptly identified the problem and installed the new part. He is very customer focused and thorough. Chris is a very friendly guy with an objective to make the job is done right.

Excellent professional service!

I was very pleased with Aaron N. professionalism in servicing our water heater. This service is included in my service plan.

On time. Pleasant. Introduced themselves. Went over the work completed. Left the area clean.

We did a maintenance request for our heating system. Christian and Joie were very pleasant and gave us the results based on their analysis of the system. They arrived within the time frame and completed the process in about 30 minutes.

Showed up when expected. So kind and courteous and explained everything to me that would need to be done for my plumbing issue. Would highly recommend GEM.

Erickson was great! Explained conditions of units and recommendations for upkeep!

The service was good.Aiden was very good. It’s just they said they were on there way 2hrs and30 min they finally arrived. Waited all afternoon

The 2 service men were on time, assessed the problem, diagnosed the issue, came up with a plan and offered several solutions for fixing our mini split. They took pictures, tried clearing out mice debris , attempted to get the outside machine to work ( apex 2 hours) Alas a no go, so we decided to scrap it and go with baseboard heater for the room over the garage. Up front information and pricing , no nonsense. Affable techs and so far great service.

I would recommend Nathan and GEM in the event of a plumbing emergency and or issue

No repair was performed at this time I had to pay a diagnostic fee.

Eaven though I was very specific what toilet I wanted they put the wrong one in.

Absolutely incredible and fast service from Nicole T! Our upstairs toilet began leaking Saturday night and by noon on Monday we had a new toilet! Nicole was super informative and walked us through our different options every step of the way. She made an otherwise stressful situation so much easier!

I had a great experience with Gem Plumbing and Heating. It was great starting from the initial phone conversation and continued with Brian Ciaschini. Brian was an excellent electrician, he was cordial, informative and helpful. Brian made sure everything was working perfectly! I would recommend them and I will use them again.

Friendly, efficient working time, knowledgable!

Excellent as always

Exceptional service! Knowledgeable, and they left with giving me a lot of insight on boilers and options we had. They left and we felt much better.

Exceptional service from GEM. Douglass is absolutely the best !!! … will use them again. Thank You!

Workers were polite and knowledgeable. They diagnosed the problem right away. And we're able to repair it same day.

August 27 2025 . Another excellent yearly electrical plumbing , & heating checkup by Eric Governo , Brody Lott , Aiden Cunningham and crew. Thanks! Aug 2025 – Excellent service by Jacob and his coworker . Yearly maintenance on our Generator . Great service as always . Routine maintenance appointment for our boiler . Highly recommended . 2025- same great service for our routine maintenance for our central air unit. May 14, 2026 – great yearly central air maintence by Joe and Anthony . Professional and helpful explaining the inspection they preformed August -18 2026 – we had our yearly maintence for our generator . Aiden was the Gem tech that came out and did the yearly maintence. Aiden was excellent answering all my questions regarding the generator . Was a pleasure having Aiden serviced our yearly generator maintenance August 21-2026. Gem tech Richard stopped by today to go over a couple of issues with our central air unit . Excellent visit and service . August 28 2026 – another great professional visit today by ( Senior ) Joseph . Our central air went down and was fixed in less than 24 hours . Thanks again ! Oct 1 2026 – Erikson M and Demetris arrived to inspect my furnace for its yearly tune up . Another excellent professtional visit. Thank You !