Water Softener Installation in Rhode Island and Massachusetts

Devontay Vaz and his colleague did an excellent job servicing our scheduled maintenance on our Heating and Cooling Mini Split system which is part of our Maintenance Plan. They took the time to explain the process from start to finish. They also made sure to explain the future unit maintenance after the summer season, which we found VERY helpful. We have been members of Gem Heating and Plumbing for years now. As always, the technicians were polite, professional, and knowledgeable about their work. With life being busy, Gem always call us as a reminder to make these scheduled appointments. Thank you, Gem Plumbing!!

John is great.

If l owned a business l’d hire Tom in a New York minute!!

Very thorough heating system maintenance. Aaron and Pedro were on time , polite, and professional. Very happy with this company.

On time, very personable. Had good knowledge of a/c systems.

Great service, very quick and friendly

Joe Hawksley Sr came and inspected our HVAC. He explained the features of the system to us in a businesslike and courteous manner. We bought the service contract and it was well worth it. Thanks

Professional and diligent. Would recommend.

Very helpful and efficient upon arrival I had kind of a strange and unique issue but it was all handled. While the cost is a bit on the expensive side with paying a flat fee for someone to come out it is definitely a great option in a pinch needing a last minute service

Above and beyond. Efficient and professional

Very courteous, professional

On time and quickly diagnosed the problem and solved the problem. He had the needed parts in his van. The cost was reasonable. I highly recommend Corey and GEM

Selected G.E.M. for new Carrier central a/c- had a very rocky start with scheduling which they cancelled several times. However, Tim in sales is fantastic and did great recovery-as has been every technician. We have used GEM now for a/c and plumbing (Moen Flo install followed by installation of a water pressure valve). In every case, service has been excellent. They’re expensive no doubt but they’re quick and efficient and stand behind their work.

Great service, friendly and knowledgeable

Doug from GEM performed a PM on our Central AC system and was professional and knowledgeable…would definitely recommend!

He explained everything in detail and fixed problem. Friendly and experienced.
Thank you. I would highly recommend Gem plumbing. Thank you Joseph 😊.

Excellent service! The inspection was a breeze!

Nicole Tradd from GEM came out to perform a water test, and she was outstanding. She was professional, knowledgeable, and took the time to explain everything clearly without any pressure. Her expertise and excellent customer service gave us a great impression of GEM. Because of our experience with Nicole, we’ll absolutely be using GEM for our future plumbing, electrical, and HVAC needs. Highly recommend!

The technicians that came to my home were very knowledgeable and friendly. They also made me aware of an important service that needs to be performed in the near future.

Very courteous and efficient work done.

Great all around for a large on-demand heating installation project . Very talented team. Very impressed . Will definitely use GEM in the future

This company is very professional and orderly. I called them up and they had somebody out there the next day. They communicated very well letting me know when they were arrive. They finished the job within three hours of arriving. They were very efficient and nice. I would highly recommend them!

Technician Joseph answered a call for my central air not coming on.
He was experienced and knew what to check out. Also, very friendly. I had central air working in no time at at all!!! Thanks Joseph.

The air conditioner serving the second floor of my brand-new house had problems from day one. For months, the builder kept sending different technicians, each trying to fix one issue after another, but no one addressed the actual cause. As a result, the upstairs bedrooms became unbearably hot, and we often had to sleep in the first\-floor family room just to stay comfortable.

Eventually, instead of waiting any longer for another warranty visit, I called GEM Plumbing & Heating – and I’m so glad I did.

GEM sent a technician, Dory, the very next day. He quickly identified the real problem: a refrigerant leak. It turned out that the builder’s technicians had been treating only the symptoms of the leak, such as condensate buildup, rather than finding and fixing the root cause.

Dory returned the following day with the necessary equipment, and resolved the issue. The air conditioning has been working great ever since.

I only wish I had called GEM from the beginning instead of enduring an uncomfortable summer.

A huge thank you to GEM—and especially to Dory—for real expertise and the outstanding service. Highly recommended!

Michael A. really helped us out by replacing our outdoor outlets, and then turning them all to face the way I needed them to work best for me. He also picked out an excellent flood light for our driveway. Michael was super friendly and efficient. Thank you!!