a fenced off beach path leading to the sea


GEM Plumbing and Heating is partnering with Rusty’s Inc. of West Yarmouth, MA.

GEM Rusty's logo


We are happy to announce a new and exciting chapter for Rusty’s. We have joined GEM Plumbing and Heating! 

This partnership will provide many new benefits for our customers including helping us to not only meet but exceed the high level of service that you have come to expect from Rusty’s over the last 68 years. We are confident you will be completely satisfied with this partnership with GEM Plumbing and Heating. GEM is well known in the local marketplace, and we have been impressed by their Vision, Mission, Core Values and Guiding Principles for excellent client experience.

Our local offices will remain, and you will continue to see the same familiar faces in your home or business. With this new partnership, we want to ensure a few key items related to your service:

  • As a division of GEM, we will remain your partner for any residential or commercial services that we have provided in the past as well as any of your future needs.
  • GEM shares our dedication to comprehensive solutions, fast and efficient service, and a dedication to being the best operator in New England.
  • Normally scheduled service requests, total client satisfaction, and access to customer service specialists will remain the same.
  • Continued clear communication on billing and payment processing with additional service offerings available.
  • Locally based team members servicing your account.
  • 24-hour-a-day support. When you need us; we will be there.
  • In addition to the same local service, a dedicated communications center team is available at our main office number (833) 222-2953.
  • Thank you for allowing Rusty’s to be your partner to your home and business since 1955!
  • The partnership with GEM Plumbing and Heating will further grow our “total customer service” vision that has always been critical to Rusty’s.