Packaged Units Customized for Your Heating and Cooling Needs

When your home or business needs dependable, all-in-one heating and cooling, a packaged HVAC unit can be a smart solution.

These systems combine heating, cooling, and air handling into a single outdoor unit, making them ideal for commercial spaces, light industrial buildings, and residential properties where indoor space is limited.

At GEM Plumbing & Heating Services, LLC, we help you take the guesswork out of packaged HVAC unit installation. From selecting the right system for your building to handling permits and installation, our experienced team guides you every step of the way.

Contact us today to schedule your packaged HVAC unit installation in Rhode Island or Southeast Massachusetts.

(833) 222-2953


(833) 222-2953

Trusted HVAC Expertise, Built for All Types of Installations

GEM has been delivering reliable heating and cooling solutions to New England homes and businesses since 1949.

With a team of NATE-certified technicians, a 500-truck fleet, and same-day availability, we’re equipped to handle packaged HVAC unit installations of any size or complexity.

GEM understands the importance of reliable climate control for your business’s daily operations, as well as the unique challenges of providing heating and cooling when indoor space is limited. We bring proven expertise, industry-leading standards, and long-term reliability to every project, ensuring you get the best solution for your comfort needs.


Skilled employees

Trucks on the Road

Years in Business


How It Works and What to Expect

Installing a packaged HVAC unit doesn’t have to be disruptive or confusing. GEM’s dedicated team will guide you through the process from start to finish, answering any questions you have along the way. Here’s what to expect:

We start with a thorough assessment of your building, existing equipment, and comfort needs to ensure the packaged unit is properly sized and configured. Our team also reviews logistics like roof access, curb requirements, and permits so there are no surprises later.

On installation day, we carefully prepare the site and safely remove your existing unit if one is in place. If you opt for a rooftop installation, we coordinate crane lifts and equipment handling with precision to minimize downtime and disruption to your operations.

Our certified technicians install the new packaged HVAC unit, connect all electrical, gas, and ductwork components, and ensure everything meets code and manufacturer specifications. Every detail is handled with care to support long-term performance and reliability.

Once installation is complete, we thoroughly test the system and fine-tune it for optimal efficiency and comfort. Before we leave, we walk you through system operation, maintenance expectations, and next steps so you feel confident moving forward.

Female Gem Plumbing & Heating employee sitting at a desk smiling

(833) 222-2953


What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 9454 reviews
Quick service and found a problem before it had a chance to fail. Thanks !
jane perkins
3 days ago
They weee smart, communicated well, professional.
Andy Moutinho
4 days ago
Gem Plumbing very professional and neat
Sean Crehan
4 days ago
Doug, one of the technicians came out today, and was outstanding! He came in (even on a holiday weekend), gave very professional service, and he was done in a no time.
Ted Wood
4 days ago
Excellent job by Bruno. Very happy with the new system.
Sara Pedone
4 days ago
I wasn’t anticipating a plumbing issue on a Friday before a long weekend but there I was with a busted hot water tank and a very wet floor. I called GEM at 1030am and by 130 Carmelo and Marcelo were at my house. They quickly diagnosed the situation and we scheduled an appointment for Sat am to have the tank replaced. Sat AM they were there earlier than planned and completed the job efficiently and professionally. Very happy with this company !
Peter Medeiros
4 days ago
Awesome company! Always reliable and on their game!! Great team! Always on time
George Spliff
6 days ago
Aiden and associate arrived on time and were very professional about the work. They were very informative and certainly knew their jobs. Answered all my questions. Would definitely be calling business again would recommend to other customers as well.
Mike DiMeo
6 days ago
Great job installing the air scrubber system!
JimDaddy
6 days ago
Explained in detail. Indicated things I should monitor.
Nancy Merrill
6 days ago
Staff were very professional and pleasant.
Brian Read
6 days ago
Britain from GEM was awesome help me.out at the same time I had to go to work 3rd shift at my house.in the Middle of the night talk the proceeds to me and my sone was there he was helping my son to translate issues .he is 25 with Autism. And he.was.great with me. He found the.major issue fast. Polite well manner after a 2 hour drive to get to me late at night. I highly recommend him and them. Thank you so much. !!!!!!! BRIAN
Janice Bella
7 days ago
Both William and mark were very knowledgeable, friendly and very helpful. I was impressed with their communicating “plumbers language” with me the layman. All in all I would highly recommend this pair of skilled professionals! Thank you again William and Mark
John Porell
1 week ago
The tech Franny was awesome. So were the contact people on the phone. Franny cleared the drain lines from our cottage to septic. He also scoped it so we know what issues are needed to address in future. Only downside was the cost. They use a predetermined pricing for job type. Franny was here for 2 hours (though he drove 3 to get to us). The charge was over 1K per hour. Still, they showed up on time, booked it for day after the clog started, and now all is working well. I’d highly recommend them, especially Franny.
Andria Connors
1 week ago
Chris and Rainey came and did the annual heating system maintenance, & re-checked the newly installed 2nd floor heating unit, they were excellent, very thorough and explained everything they were doing
James Weis
1 week ago
Excellent service. Douglas was very professional and thorough.
Carol Miller
1 week ago
The technician came work on my thermostat and got it into the right mode AC came on and is working perfectly so grateful he was awesome
Eileen Thompson
1 week ago
The Plummer came as expected shortly after I had called . I explained what I wanted fixed & she not did that but she addressed the water filter for my well tank that needed to be changed. All of this was done in reasonable time i was very Happy with the service. Thank you
Nancy Chane
1 week ago
Had Annual maintenance of furnace. Very satisfied!
Marquis784 H
1 week ago
Aiden showed up at designated time. He was professional and finished the generator maintenance in a timely manner. I appreciate his friendly and optimistic attitude. He seems to enjoy his work and must be an asset to your company.
Marlene Hecht
1 week ago
Great service from appointment to service
Barry Strasnick
1 week ago
The plumber was great.
AL Pinkard Jr
1 week ago
Knowledgeable Willing to answer any and all questions asked Very professional Assertive Efficient Great commutator and easy to talk to
Josef Vargas
1 week ago
Nick was a great Plummer. Was honest upfront and very humble. I was thankful that he can help me with the problem.
Steve Caro
1 week ago
Aaron, the service tech GEM came the day after I called, gave me a couple of options to get our a/c up and running and even came up with a way to save me money! The repair the works great! Thanks Aaron!

GEM technician portrait in front of GEM service truck

(833) 222-2953

Signs It’s Time to Install a New Packaged Unit

Packaged HVAC units are built to last, but no system runs forever.

If your current unit is struggling to keep up, these warning signs may indicate it’s time for a replacement:

If your utility bills keep climbing without changes in usage, your packaged unit may be losing efficiency. Newer systems are designed to deliver better performance while using less energy.

Needing constant service calls is a sign that your system is reaching the end of its lifespan. Replacing the unit can often be more cost-effective than continuing to repair aging equipment.

Uneven temperatures or trouble maintaining comfort can point to internal wear or failing components. A new packaged unit provides more reliable, consistent heating and cooling throughout your building.

Older units may rely on discontinued parts or refrigerants that are no longer supported. Installing a modern system improves reliability, serviceability, and long-term peace of mind.

If your space has expanded, usage has increased, or occupancy patterns have shifted, your current unit may no longer be properly sized. A new packaged HVAC unit ensures your system matches your building’s current demands.

Benefits of Installing a New Packaged HVAC Unit

Upgrading to a new packaged HVAC unit can make a noticeable difference in comfort, efficiency, and long-term reliability.

Modern systems are designed to meet today’s performance standards while simplifying operation and maintenance.

Some of the many benefits include:

New packaged HVAC units are built with advanced technology that helps reduce energy waste. This translates to lower utility costs and more predictable monthly expenses.

A new system delivers consistent heating and cooling without the breakdowns common in aging equipment. You’ll enjoy dependable comfort during peak seasons when your system matters most.

Packaged units combine heating, cooling, and air handling into a single outdoor system. This frees up valuable indoor space and simplifies your building’s mechanical layout.

With new components and manufacturer warranties, modern packaged units require fewer repairs. Routine maintenance becomes easier and less costly over time.

Today’s systems offer improved airflow, temperature control, and overall performance. The result is a more comfortable environment for employees, customers, and occupants alike.

Why Trust GEM for Your Packaged HVAC Unit Installation

Choosing the right partner for a packaged HVAC unit installation makes all the difference in performance, longevity, and peace of mind.

GEM combines decades of experience with modern capabilities to deliver results you can rely on.

Our installations are handled by NATE-certified professionals who follow best practices and manufacturer specifications. This ensures your packaged unit is installed correctly the first time for optimal performance.

With a 500-truck fleet and over 700 skilled employees, GEM is equipped for projects of any size or complexity. From crane coordination to code compliance, we manage every detail seamlessly.

Founded in 1949, GEM brings generations of HVAC expertise to every installation. Our long-standing presence means proven processes, trusted craftsmanship, and stability you can count on.

GEM is a Carrier Factory Authorized Dealer and participates in programs like National Grid Value Plus and Mass Save. These affiliations reflect our commitment to quality, efficiency, and industry-leading standards.

You’ll always know what to expect, with transparent pricing and proactive updates throughout the project. Our empathetic call center and responsive team are here to support you before, during, and after installation.

Our relationship doesn’t end when the unit is turned on. With ongoing maintenance options, GEM remains your trusted partner for long-term system performance and peace of mind.

Package Air Conditioner system next to a home.

(833) 222-2953


customer and technician interaction

Get Added Peace of Mind with GEM’s Home Comfort Club

For homeowners installing a packaged HVAC unit, GEM’s Home Comfort Club helps protect that investment long after installation day. Members receive routine maintenance, priority scheduling, and exclusive savings that keep their system running efficiently and help prevent unexpected breakdowns.

With proactive care and ongoing support from GEM, the Home Comfort Club makes it easier to enjoy reliable comfort, lower energy costs, and confidence knowing your home’s heating and cooling system is always in good hands. Ask your technician about how you can become a member.


Schedule Your Packaged Unit Installation with GEM

If you’re ready to upgrade your home or business’s comfort with a new packaged HVAC unit, GEM is here to help. Schedule your consultation today and see why homeowners across Rhode Island and Southeastern Massachusetts trust GEM for reliable heating and cooling solutions.

Book online or give us a call to take the next step toward dependable comfort and peace of mind.

Call GEM at (833) 222-2953 to schedule your installation today. 

GEM technician in front of service truck


Other HVAC Services You May Need

Furnace installation is just one of GEM’s comprehensive range of heating and cooling services. Browse our other services below.


Frequently Asked Questions About Packaged HVAC Units

Can I install a packaged HVAC unit myself?

Installing these systems is complex and requires the training and tools of an HVAC professional. You can trust GEM’s licensed technicians to handle each step of the process, from preparing the site and placing the unit to connecting ductwork and electrical connections and more.

What does a compressor in a packaged HVAC unit do?

The compressor in your packaged HVAC unit helps pressurize refrigerant and move it through the system to enable the cooling or heating cycle. That’s why it’s known as the “engine” of your HVAC system.

Do packaged HVAC units work well in New England climates?

Yes, modern packaged units are designed to handle a wide range of temperatures and weather conditions. When properly sized and installed, they provide reliable heating and cooling to homes and businesses in Rhode Island and Southeastern Massachusetts.

Will I need permits for a new packaged HVAC unit?

In most cases, yes. GEM handles all required permits and inspections, ensuring your installation meets local codes and manufacturer requirements.

How long does packaged HVAC unit installation take?

Most residential installations can be completed in a single day, while commercial projects may take longer depending on system size and site conditions. GEM plans every detail in advance to keep downtime and disruption to a minimum.

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