Outdoor air conditioning condenser unit installed beside brick home

Keeping Your Heat Pump Ready for All Four Seasons

From summer to winter and the seasons in between, your heat pump is hard at work to keep your home safe and comfortable.

At GEM Plumbing & Heating Services, LLC, we understand how important that reliability is. When you have a malfunctioning heat pump, you feel the difference right away. Our experienced heating and cooling technicians diagnose problems quickly and provide professional heat pump repair that restores reliable comfort.

We take the time to understand what you are experiencing, inspect the system thoroughly, and provide clear recommendations to restore reliable performance. Give GEM a call today to schedule a heat pump repair.

(833) 222-2953


Emergency Heat Pump Repairs

When heat pump issues develop, time is of the essence.

A complete loss of warm or cool air, a breakdown in your cooling system, or unusual noises and electrical problems can quickly disrupt comfort in your home. During extreme temperatures, waiting for help is not always an option.

That’s why GEM offers 24-hour emergency heat pump repair service across Rhode Island and Southeastern Massachusetts. Whether your system stops working late at night, on a weekend, or during a holiday, our team is ready to respond. We have a large fleet of fully equipped service vehicles and a team of NATE-certified technicians prepared to restore your comfort as quickly as possible.

(833) 222-2953


Serving You and Your Neighbors

At GEM, we’re never too far away!

We proudly provide dependable heat pump services, including repairs, across Southeastern Massachusetts and Rhode Island, so when your system stops working, help is close by. Whether you live in a busy city, a quiet neighborhood, or a coastal community, our experienced team is ready to restore your comfort quickly and professionally.

For more than 75 years, homeowners throughout New England have trusted GEM as their long-term home service partner. When you need reliable heat pump repair backed by experience, integrity, and a commitment to your comfort, we’re ready to help.

Years in Business

Skilled employees

Emergency Service

Trucks on the Road

GEM technician working on indoor HVAC system with homeowner

(833) 222-2953

Heat Pump Repairs From GEM

There’s usually a sense of panic that comes with heat pump issues.

You have to think through who to call, what’s going on, and how long your home will be uncomfortable while you wait for help. With GEM, you can take a breath. We make the repair process simple, clear, and focused on getting your comfort back fast.

You can book online or call our team. We’ll work to get you scheduled quickly, often with same-day availability.

Heat pumps are complex systems, and symptoms can have more than one cause. Our technicians take the time to inspect the full system so we can fix the real issue, not just the obvious one.

We don’t believe in temporary fixes. We focus on restoring reliable operation and improving energy efficiency, helping you avoid repeat problems and unnecessary energy waste.

Your heat pump has one job: keep your home comfortable year-round. Once repairs are complete, we test operation carefully so you can feel confident moving forward, whether you’re heading into a summer heat wave or a winter cold snap.

Common Signs of Heat Pump Issues

Catching heat pump issues early can prevent disaster.

Some problems are more common than others, and recognizing the warning signs can help you avoid a complete system breakdown, costly repairs, or extended discomfort during extreme temperatures.

If your heat pump is running but your home never seems to reach the desired temperature, something is not operating efficiently. This could point to refrigerant issues, compressor trouble, or airflow restrictions.

A heat pump that turns on and off repeatedly may be struggling to maintain the right temperature. Short cycling can increase energy bills and put unnecessary strain on critical components.

If your utility costs have increased without a clear reason, your heat pump may be losing efficiency and reducing potential energy savings. Worn parts or internal issues can force the system to work harder than it should.

Grinding, rattling, buzzing, or squealing sounds are not normal. Unusual noises often signal loose components, motor problems, or electrical concerns that need professional attention.

While some frost during colder months can be normal, excessive ice buildup may indicate airflow problems, refrigerant issues, or a malfunctioning defrost cycle.

If your thermostat is not communicating properly with the system, or if airflow feels weak from your vents, your heat pump may need adjustment or repair to restore proper performance.

GEM technician interacting with family pets during service call

(833) 222-2953

GEM Technician Explaining Plans to Customer

(833) 222-2953

Proud to be Your Choice for Local Heat Pump Repairs

From Massachusetts to Rhode Island, GEM stands out for our ability to deliver reliable solutions with the care and professionalism homeowners deserve.

We understand that when your heat pump needs repair, you aren’t just looking for a quick fix. You’re looking for a team you can trust in your home.

With online booking and same-day service options, it is easy to get the help you need without unnecessary delays. 

Our highly trained professionals understand the complexities of modern heat pump systems and provide accurate diagnostics and dependable repairs.

We explain what is happening with your system in straightforward terms and provide transparent pricing before any work begins.

Our trucks are stocked with the tools and common parts needed to complete many repairs on the spot, saving you time and frustration.

From repairs and maintenance to future system upgrades, GEM is here to support your home year after year, helping you maintain reliable, energy-efficient comfort in every season.


What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 9000 reviews
I have had really great experiences with this company. They are very professional and knowledgeable. I would highly recommend them.
Joe was amazing had it fixed in no tom
He troubleshooted the issue and a very good listener and was patient professional and very knowledgeable about his work; excellent service and communication/customer focus!
Very knowledgeable.
Michael Mallon and his partner were extremely knowledgeable, efficient and respectful. It was an altogether satisfying experience.
Nicole was pleasant and knew how to fix our issue with a leak in the toilet. She cleaned up after and was very respectful of our space.
The two technicians who installed a new garbage disposal were very professional,. They explained what they were doing and the cost .
He is best
This is our second time working with GEM for emergency repairs. They come in a ti Ely manner, they get the job done, they explain exactly what they’re doing, and I always feel confident in their work. They’re expensive but they always come through in a pinch.
Jason and Ryan did a great job diagnosing the issues and explaining what repairs and installls were required. They were also timely in getting the work done and as with other Gem professionals we recently engaged, were a pleasure to have working in our home.
Christopher Rogan arrived on time very professional and fix two major plumbing problems for us. He was very friendly and explained the repairs in an easy way to understand it. Great young man.
GEM saved me by coming right away when I had an emergency on a holiday weekend. They did not charge me through the nose, did the job and were very pleasant to deal with. I highly recommend them!
My A/C went out on one of the hottest days of the year and GEM was able to send someone out that day! The crew was courteous and professional and they explained what was wrong and options to fix it.
He did a very nice job.
Had an issue with AC not cooling. The 2 service repairmen were knowledgeable and polite
I couldn’t have lucked out any better than I did when I called GEM! My outdoor condenser unit stopped working, and I called around to several places and GEM Was the first one to say I’ll be there tonight and in the end I just had to send them photos of my current unit and they were able to find me a replacement unit within minutes. That was on Tuesday and by Thursday I had a brand new unit and what might be the hottest week of the summer. They really came through and I couldn’t be more pleased with their service from the moment I called until the end of the install.
Davontay Vaz was simply amazing! He explained everything in laymen terms. He was very professional, kind and considerate. Thank you Davontay!
Great professional and friendly service. Easy to set an appointment and they came early in the appointment window, showed me before and after pics/videos and did a great job!
Christopher was great! . He checked any avenues where the water could’ve been leaking. He took his time to explain everything. He was dressed well and was well spoken. Didn’t talk over my head talk to me. It was a great experience. I would definitely would recommend them. I will use again if needed.
Dave was awesome! Quick, smart and professional!
Experience was a “Gem”! Home A/C went out over the weekend! Called mid day and had Joe come out before 5pm same day! Excellent service, friendly, well communicated expectations! Would certainly recommend GEM and use again in the future!
Excellent and cost effective service
This review is based upon our recent individual experience with GEM Plumbing and Heating services, including plumbing repair provided by Chris Rogan and associates. We are evaluating their assigned performance, time of arrival, quality of estimate and price for a labor and material(s) as A+ rating..
We are left happy and highly satisfied with all Customer-centered terms provided by GEM's Technician Mr. Christopher
Rogan, and GEM in general..
GEM and their Associates, and dispatch staff;s professional attitude to handle assigned tasks is
astonishing. Thank you Mr. Chris Rogan and GEM Associates!
Sandra Gene Happy Customers.
Scott did a great job on the work, came up with good idea for updating our online valves replacement, noticed other future issue with kitchen sink.
Administration, scheduling could be better, I confirmed the appointment over 6 times
John R was great! So professional, informative, friendly and prompt. Wonderful service and our AC is working like new again!! Will definitely recommend!

We Always Put Your Comfort First

Experience the difference when you choose GEM!

We’ve helped countless customers with their home’s heating and cooling needs over the years, and we’re proud to be the HVAC company that homeowners across Massachusetts and Rhode Island continue to rely on.

From your first call to the final system check, everything we do is designed to make the experience smooth, supportive, and centered around your comfort.

With hundreds of skilled employees and a large fleet on the road each day, we have the resources to respond quickly and serve our communities efficiently.

When you reach out, you speak with a knowledgeable and empathetic team member who takes the time to understand your situation and guide you through the next steps.

Scheduling service is simple. Our easy-to-use online booking system allows you to request an appointment whenever it works best for you.

Beyond heating and cooling, GEM provides plumbing, electrical, and drain services, making us a trusted partner for your entire home. You gain the convenience of one experienced team that understands how all your home systems work together.

GEM Plumbing Heating Cooling u0026amp; Electrical branded technician portrait

(833) 222-2953

customer and technician interaction

Prevent Heat Pump Issues With the Home Comfort Club

Keeping your heat pump running reliably year-round isn’t just about fixing problems when they appear.

GEM’s Home Comfort Club helps homeowners stay ahead of heat pump issues with scheduled tune-ups, professional inspections, and priority service when repairs are needed.

Keeping up on maintenance supports efficient heating, reliable cooling, and overall system performance while extending the life of your equipment. Join GEM’s Home Comfort Club today to keep your heat pump performing at its best.



Schedule Heat Pump Repair with GEM

When your heat pump isn’t maintaining the comfort you expect, prompt service can help restore reliable heating and cooling.

If your system isn’t heating or cooling properly, GEM’s technicians will evaluate the issue and recommend practical solutions to restore dependable performance. Our team works with major heat pump brands and system models, ensuring repairs are handled accurately and efficiently.

With decades of experience and a commitment to clear communication, GEM focuses on repairs that keep your system operating reliably through every season. Schedule your heat pump repair with GEM today and enjoy consistent comfort in your home again.

GEM technician in front of service truck


Frequently Asked Questions About Heat Pump Repair

How Do I Know If My Heat Pump Needs Repair?

If your system is not heating or cooling effectively, is making unusual noises, cycling frequently, or causing higher energy bills, it is time to schedule a professional inspection.

Do You Offer Same-Day Heat Pump Repairs?

Yes. GEM offers same-day availability whenever possible throughout Southeastern Massachusetts and Rhode Island, so you can restore comfort quickly.

Is It Better to Repair or Replace My Heat Pump?

That depends on the age of your system, the cost of repairs, and overall efficiency. Our technicians provide honest recommendations to help you make the best long-term decision for your home, whether that’s fixing the problem at hand or opting for a new heat pump.

How Long Does a Heat Pump Repair Appointment Take?

Many common repairs can be completed in one visit. Our fully stocked service vehicles allow us to resolve many issues without delay.

How Can I Prevent Future Heat Pump Problems?

Routine professional maintenance is the best way to protect your system. Joining the Home Comfort Club ensures your heat pump receives regular care to keep it operating efficiently and reliably in every season.

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