Expert Tech remote Assist

Save time and money with simple home solutions over the phone.

Now You Can Ask A Tech!

GEM is introducing another great service to provide home solutions remotely. You can now speak to a NATE certified technician over the phone who is ready and willing to help you solve problems. From complicated tasks like system error codes and no heat, to easy fixes such as programming your thermostat and changing a filter, our Expert Techs are working alongside the Customer Care Team to provide basic home remedies – saving you time and money.

How Does It Work?

It’s now even easier to get help from an Expert Tech over the phone or on video chat.

Call Us

Ask to speak to the Expert Tech, who will ask qualifying questions about your problem, and may suggest a video call for further diagnosis.

video chat

Video Chat

If you are interested, you will be connected to a video chat with your Expert Tech through a link sent via text message or email.



Use this face-to-face conversation to point out your problem and work through the situation.



Using special video chat software, your Expert Tech can point to and circle specific items for a smooth experience.

What If My Problem Can’t Be Solved Over The Phone?

No worries! If our Expert Tech determines you need a visit from a skilled technician to solve your problem, they will help you schedule a service visit. They will pass important information along to the assigned technician to ensure the issue can be solved that same day.

Ready To Talk To A Home Services Specialist?