Outdoor air conditioning condenser unit installed beside brick home

Keeping Your Heat Pump Ready for All Four Seasons

From summer to winter and the seasons in between, your heat pump is hard at work to keep your home safe and comfortable.

At GEM Plumbing & Heating Services, LLC, we understand how important that reliability is. When you have a malfunctioning heat pump, you feel the difference right away. Our experienced heating and cooling technicians diagnose problems quickly and provide professional heat pump repair that restores reliable comfort.

We take the time to understand what you are experiencing, inspect the system thoroughly, and provide clear recommendations to restore reliable performance. Give GEM a call today to schedule a heat pump repair.

(833) 222-2953


Emergency Heat Pump Repairs

When heat pump issues develop, time is of the essence.

A complete loss of warm or cool air, a breakdown in your cooling system, or unusual noises and electrical problems can quickly disrupt comfort in your home. During extreme temperatures, waiting for help is not always an option.

That’s why GEM offers 24-hour emergency heat pump repair service across Rhode Island and Southeastern Massachusetts. Whether your system stops working late at night, on a weekend, or during a holiday, our team is ready to respond. We have a large fleet of fully equipped service vehicles and a team of NATE-certified technicians prepared to restore your comfort as quickly as possible.

(833) 222-2953


Serving You and Your Neighbors

At GEM, we’re never too far away!

We proudly provide dependable heat pump services, including repairs, across Southeastern Massachusetts and Rhode Island, so when your system stops working, help is close by. Whether you live in a busy city, a quiet neighborhood, or a coastal community, our experienced team is ready to restore your comfort quickly and professionally.

For more than 75 years, homeowners throughout New England have trusted GEM as their long-term home service partner. When you need reliable heat pump repair backed by experience, integrity, and a commitment to your comfort, we’re ready to help.

Years in Business

Skilled employees

Emergency Service

Trucks on the Road

GEM technician working on indoor HVAC system with homeowner

(833) 222-2953

Heat Pump Repairs From GEM

There’s usually a sense of panic that comes with heat pump issues.

You have to think through who to call, what’s going on, and how long your home will be uncomfortable while you wait for help. With GEM, you can take a breath. We make the repair process simple, clear, and focused on getting your comfort back fast.

You can book online or call our team. We’ll work to get you scheduled quickly, often with same-day availability.

Heat pumps are complex systems, and symptoms can have more than one cause. Our technicians take the time to inspect the full system so we can fix the real issue, not just the obvious one.

We don’t believe in temporary fixes. We focus on restoring reliable operation and improving energy efficiency, helping you avoid repeat problems and unnecessary energy waste.

Your heat pump has one job: keep your home comfortable year-round. Once repairs are complete, we test operation carefully so you can feel confident moving forward, whether you’re heading into a summer heat wave or a winter cold snap.

Common Signs of Heat Pump Issues

Catching heat pump issues early can prevent disaster.

Some problems are more common than others, and recognizing the warning signs can help you avoid a complete system breakdown, costly repairs, or extended discomfort during extreme temperatures.

If your heat pump is running but your home never seems to reach the desired temperature, something is not operating efficiently. This could point to refrigerant issues, compressor trouble, or airflow restrictions.

A heat pump that turns on and off repeatedly may be struggling to maintain the right temperature. Short cycling can increase energy bills and put unnecessary strain on critical components.

If your utility costs have increased without a clear reason, your heat pump may be losing efficiency and reducing potential energy savings. Worn parts or internal issues can force the system to work harder than it should.

Grinding, rattling, buzzing, or squealing sounds are not normal. Unusual noises often signal loose components, motor problems, or electrical concerns that need professional attention.

While some frost during colder months can be normal, excessive ice buildup may indicate airflow problems, refrigerant issues, or a malfunctioning defrost cycle.

If your thermostat is not communicating properly with the system, or if airflow feels weak from your vents, your heat pump may need adjustment or repair to restore proper performance.

GEM technician interacting with family pets during service call

(833) 222-2953

GEM Technician Explaining Plans to Customer

(833) 222-2953

Proud to be Your Choice for Local Heat Pump Repairs

From Massachusetts to Rhode Island, GEM stands out for our ability to deliver reliable solutions with the care and professionalism homeowners deserve.

We understand that when your heat pump needs repair, you aren’t just looking for a quick fix. You’re looking for a team you can trust in your home.

With online booking and same-day service options, it is easy to get the help you need without unnecessary delays. 

Our highly trained professionals understand the complexities of modern heat pump systems and provide accurate diagnostics and dependable repairs.

We explain what is happening with your system in straightforward terms and provide transparent pricing before any work begins.

Our trucks are stocked with the tools and common parts needed to complete many repairs on the spot, saving you time and frustration.

From repairs and maintenance to future system upgrades, GEM is here to support your home year after year, helping you maintain reliable, energy-efficient comfort in every season.


What Our Customers Are Saying

100% Satisfaction Guarantee

4.6
Based on 9355 reviews
Patricia Brinegar
14 hours ago
Caio worked tirelessly. He has excellent teaching skills as well as skills re AC installment. He very patiently and expertly reviewed for my full understanding the functioning of the wall monitor.
Missi Monahan
14 hours ago
Very polite and efficient
Paul astore
14 hours ago
Great crew. Explained all details of work. Kept all work areas clean. Professional and courteous. Would highly recommend. A+++++
TotalMayhem
1 day ago
Had a Kohler kitchen and Bathroom faucet installed with a vanity. Eric and Gem Plumbing did a fantastic job and kept us updated as they went along. Extremely knowledgeable, knew what they were doing, and gave us some information before they left. They explained their warranty and said “we’re around 24/7 if you need us”. I am not a plumber but train others in customer service. And Gem Plumbing gets an A++
Great tutorial and help. Fixed what I needed.
Jessica White
1 day ago
Both technicians were knowledgeable, professional, and extremely neat.
Pats Man
1 day ago
Colin was excellent. Very professional and thorough. Identified the problem, easy fix.
Paula Skowron
1 day ago
GEM showed up on time and worked cleanly.
Noliwe Rooks
1 day ago
Edgar was prompt, efficient and did a wonderful job.was pleasant and knowledgeable
As has consistently been the case with Gem, the service man was professional, the work was done right, and everything was clear and above board. But also, as always, it was not cheap. Still, it was an emergency and Gem was the only outfit to actually answer their phone (as opposed to leaving a message or filling out an online form that might be responded to the next day) and schedule an appointment quickly and appropriate to fixing the emergency.
Expansion tank removed and upgraded with new gauge and hardware
Mike Thiel
2 days ago
Joe is always a 5 star guy thank you mike thiel
Colin was quick, knowledgeable & thorough!
Brandon Bohl
2 days ago
Brandon and Max showed up the day after I called for a cracked pipe/ stuck well water filter. They were super knowledgeable and explained the issues in easy to understand detail. Very responsive, fairly priced
Mike Barker
2 days ago
5/5 Stars — Outstanding Service from GEM! I recently had GEM install a new radiator, and I couldn't be happier with the entire experience. From the moment they arrived, the technician , Roselio, was professional, knowledgeable, and extremely respectful of my home. The installation was done efficiently and with incredible attention to detail. They took the time to answer all my questions, made sure everything was running perfectly before they left, and left the work area spotless. It’s rare to find a company that combines such high-level craftsmanship with genuinely friendly customer service. If you need any heating or plumbing work done, I wholeheartedly recommend calling GEM. They truly delivered top-notch results!
John Moore
2 days ago
A difficult challenge and yet the service was excellent, professional, knowledgeable and perceived to completion
AXS441 GM
2 days ago
Very good. Technician determined fluids were empty. Was able to fill with dye and rescheduled future appt to search for leaks Has already identified leak in condenser at pipe connection. Hopefully will resolve in future visit. System is operational at this time. Very professional and pleasant person. Thank you, A ———————- For Friday. Aug. 21, 2026 by John Excellent!! He checked all vents and 2 air handlers To track locations of Freon. Determined proper pressure levels and other settings were ok but not cooking. Very thorough and knowledgeable. Since performed all these checks, Can he return to finish his work!!! Thank you, Ayres Services were related to lg heat pump, Not items that follow… And price not determined not finished..
Mary C. Harnum
2 days ago
Today we had our AC systems installed on the roof of our condo’s. The team from GEM were amazing. They were very professional, communicated every step of what they were doing which gave me great peace. The team, Omar who was the lead, John, Louis, Michael, Mike the electrician were phenomenal. Nick with the crane crew was very nice. I hope I didn’t miss anyone. It was so assuring watching them work so well together. Their respect for each other was present and refreshing. This job was done simultaneously between my neighbors condo and my condo which was huge. The team truly worked AMAZINGLY well together. Their checklist & cleanup was A PLUS PLUS. I would highly recommend GEM and their teams. Anthony Goris was very professional and expertly explained what was happening with my very old AC unit. He was very patient and kind with his time relieving my anxiety of a huge purchase. Edgar Pollino was also very professional and expertly explained my options. He was very knowledgeable explaining everything and very patient & kind answering all my questions. I would highly recommend GEM.
Susan Anderson
2 days ago
Professional informative knowledgeable and completely competent. Can’t thank you enough for a job diagnosing and fixing my HVAC system to 100%. Kudos to Arnold.
Chris Churchill
2 days ago
The team at GEM is outstanding. They always made sure that I am informed of work progress. Thank you GEM! You are On Point! Special thanks to Edgar, Bruno, Richie, Evan and Leo! You all are great!
Geoff Schoos
2 days ago
Both Richard and Dimitrius were excellent! They came on time, walked me through what needed to be done, and when completed showed me the final product. Both were very professional, pleasant and respectful of our home. I strongly recommend them for any repairs needed.
Fred McFadden
2 days ago
On time, polite, very knowledgeable and helpful!
Disconnect a gas pipe from a gassed fireplace!
Ellen McGee
2 days ago
Richard was a very knowledgeable technician who evaluated the issues with my heat pump/split system. I decided not to proceed with the recommended extensive repairs at this time.
Ron Pikul
2 days ago
Good efficient service.

We Always Put Your Comfort First

Experience the difference when you choose GEM!

We’ve helped countless customers with their home’s heating and cooling needs over the years, and we’re proud to be the HVAC company that homeowners across Massachusetts and Rhode Island continue to rely on.

From your first call to the final system check, everything we do is designed to make the experience smooth, supportive, and centered around your comfort.

With hundreds of skilled employees and a large fleet on the road each day, we have the resources to respond quickly and serve our communities efficiently.

When you reach out, you speak with a knowledgeable and empathetic team member who takes the time to understand your situation and guide you through the next steps.

Scheduling service is simple. Our easy-to-use online booking system allows you to request an appointment whenever it works best for you.

Beyond heating and cooling, GEM provides plumbing, electrical, and drain services, making us a trusted partner for your entire home. You gain the convenience of one experienced team that understands how all your home systems work together.

GEM Plumbing Heating Cooling u0026amp; Electrical branded technician portrait

(833) 222-2953

customer and technician interaction

Prevent Heat Pump Issues With the Home Comfort Club

Keeping your heat pump running reliably year-round isn’t just about fixing problems when they appear.

GEM’s Home Comfort Club helps homeowners stay ahead of heat pump issues with scheduled tune-ups, professional inspections, and priority service when repairs are needed.

Keeping up on maintenance supports efficient heating, reliable cooling, and overall system performance while extending the life of your equipment. Join GEM’s Home Comfort Club today to keep your heat pump performing at its best.



Schedule Heat Pump Repair with GEM

When your heat pump isn’t maintaining the comfort you expect, prompt service can help restore reliable heating and cooling.

If your system isn’t heating or cooling properly, GEM’s technicians will evaluate the issue and recommend practical solutions to restore dependable performance. Our team works with major heat pump brands and system models, ensuring repairs are handled accurately and efficiently.

With decades of experience and a commitment to clear communication, GEM focuses on repairs that keep your system operating reliably through every season. Schedule your heat pump repair with GEM today and enjoy consistent comfort in your home again.

GEM technician in front of service truck


Frequently Asked Questions About Heat Pump Repair

How Do I Know If My Heat Pump Needs Repair?

If your system is not heating or cooling effectively, is making unusual noises, cycling frequently, or causing higher energy bills, it is time to schedule a professional inspection.

Do You Offer Same-Day Heat Pump Repairs?

Yes. GEM offers same-day availability whenever possible throughout Southeastern Massachusetts and Rhode Island, so you can restore comfort quickly.

Is It Better to Repair or Replace My Heat Pump?

That depends on the age of your system, the cost of repairs, and overall efficiency. Our technicians provide honest recommendations to help you make the best long-term decision for your home, whether that’s fixing the problem at hand or opting for a new heat pump.

How Long Does a Heat Pump Repair Appointment Take?

Many common repairs can be completed in one visit. Our fully stocked service vehicles allow us to resolve many issues without delay.

How Can I Prevent Future Heat Pump Problems?

Routine professional maintenance is the best way to protect your system. Joining the Home Comfort Club ensures your heat pump receives regular care to keep it operating efficiently and reliably in every season.

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