Welcome to the GEM Family!
A NEW CHAPTER BEGINS
We’re excited to announce that Carmine’s Air Conditioning is now part of the GEM Plumbing & Heating family.
For years, Carmine’s has built a reputation for dependable service, trusted expertise, and strong community relationships throughout the region. By joining forces with GEM, we’re expanding that commitment — bringing you even more home service solutions while continuing the quality care you know and trust.
What This Means For You
- Same Trusted Team
The technicians and staff you’ve relied on are still here — now backed by the strength and resources of GEM Plumbing & Heating. - Expanded Home Services
In addition to expert HVAC solutions, you now have access to plumbing, electrical, and additional home comfort services — all from one trusted provider. - A Stronger Service Experience
Carmine’s dedication to customer care now combines with GEM’s decades of industry expertise, innovation, and support.
Our Pledge to You
Navigating the Change
We’re here to ensure a smooth transition. Explore our website for detailed information on our range of services. For any queries or assistance, our dedicated team is just a call or click away.
Thank You for Your Trust
Your loyalty and support have made this exciting new chapter possible. We’re honored to continue serving you with the same care and dedication you’ve always experienced with Carmine’s — now strengthened by the power of GEM Plumbing & Heating.
STAY CONNECTED
You Probably Have Questions…
We’re excited to welcome Carmine’s Air Conditioning customers to the GEM Plumbing & Heating family! Here are answers to some of the questions you may have about this transition.
Is Carmine’s Air Conditioning still in business?
Yes — Carmine’s Air Conditioning is now part of GEM Plumbing & Heating. While ownership has changed, the commitment to exceptional customer service and trusted expertise remains the same. This partnership allows us to expand our capabilities and continue serving you with even greater resources and support.
Will I still see the same technicians and office staff?
Absolutely! The same familiar team members you’ve trusted over the years are still here and ready to serve you.
What happens to my maintenance agreement, service plan, or warranty?
Your existing agreements, maintenance plans, and warranties will continue to be honored according to their current terms. No action is needed on your part. As part of the GEM family, you’ll also gain access to additional home service offerings and enhanced customer benefits.
Will my billing or payments change?
You may begin to see GEM Plumbing & Heating on invoices, emails, and credit card statements. However, your service pricing, billing schedules, and agreed-upon terms will remain consistent.
Will there be any interruptions to scheduled service or appointments?
No. You can continue to expect the same reliable, professional service you’ve always received from Carmine’s — now backed by the added support and resources of GEM Plumbing & Heating.
What additional services does GEM offer?
In addition to heating and cooling services, GEM provides expert plumbing, electrical, water quality, drain cleaning, and other home comfort solutions — giving you one trusted partner for all your home service needs.
Do I need to do anything as part of this transition?
Nope! Everything will continue as normal. Our goal is to make this transition as seamless as possible while continuing to deliver the high-quality service you expect.
Who should I contact if I have questions?
Our team is here to help. If you have any questions about your account, services, or the transition to GEM, please contact us anytime by phone or through our website.