Client Experience Survey

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Client Experience Survey

At GEM, we aim to provide you with the best possible service and experience. We would love to hear your feedback to help us continue to exceed your expectations. We value your opinion, and your insights will play a significant role in shaping our future services. To start, we’d like to know more about your most recent experience with GEM:

What is the most recent type of work we provided you?

Quote

Install

Service

Maintence

Other

What part of the process are you at right now?

Receiving Quotes

Evaluating Quotes

Went with another company?

Other

What was the deciding factor in selecting another company?

Would you like to speak with a Design & Sales team member for more information as you make a decision?

Yes, I would love that.

No, but I appreciate you thinking of me.

What time would be the best for you?

10 AM -11 AM

11 AM -12 PM

12 PM -1 PM

1 PM – 2 PM

2 PM – 3 PM

Is there anything we could have done differently to improve your experience?

Of course, we can all do better.

No, the experience met or exceeded my expectations

Please elaborate to help us continue providing excellent service.

What is the best phone number to reach you at?

Please confirm your name so we can connect you correctly in our system.

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GEM PLUMBING AND HEATING

MA/RI Contractor License #3640 #803 #6555 #5216 #MP001809 #862 #682